--- title: "Meaning & Key Takeaway of: CUSTOMER: Hi. BOOKSELLER: Hi there, how…" description: "\"“CUSTOMER: Hi. BOOKSELLER: Hi there, how can I help? CUSTOMER: Could you please explain Kindle to me. BOOKSELLER: Sure. It’s an e-reader, which means y..." image: "https://sms4smile.com/quotes/i/0aa/jen-campbell-17791_books_customer-hi-bookseller-hi-there-how-can_170449.jpg" --- # CUSTOMER: Hi. BOOKSELLER: Hi there, how can I help?… ![“CUSTOMER: Hi. BOOKSELLER: Hi there, how can I help? CUSTOMER: Could you please explain Kindle to me. BOOKSELLER: Sure. It’s an e-reader, which means you download books and read them on a small hand-held computer. CUSTOMER: Oh OK, I see. So . . . this Kindle. Are the books on that paperback or…” quote by Jen Campbell](https://sms4smile.com/quotes/i/0aa/jen-campbell-17791_books_customer-hi-bookseller-hi-there-how-can_170449.jpg) [Download](https://sms4smile.com/quotes/i/0aa/jen-campbell-17791_books_customer-hi-bookseller-hi-there-how-can_170449.jpg) [Open image](https://sms4smile.com/quotes/i/0aa/jen-campbell-17791_books_customer-hi-bookseller-hi-there-how-can_170449.jpg) > ““CUSTOMER: Hi. BOOKSELLER: Hi there, how can I help? CUSTOMER: Could you please explain Kindle to me. BOOKSELLER: Sure. It’s an e-reader, which means you download books and read them on a small hand-held computer. CUSTOMER: Oh OK, I see. So . . . this Kindle. Are the books on that paperback or hardback?”” [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. A conversation illustrates a common misunderstanding: a customer asks about a Kindle, expecting a physical book format, while the bookseller explains it as a digital device for reading electronic books. **In simple terms:** People often confuse digital devices with physical books. Key Takeaway Clarify digital vs. physical formats. Themes communication technology misunderstanding customer service Mood informative patient Type educational practical When to use this quote - retail - education - tech support Key Concepts digital literacy information exchange Questions to Reflect On - How can staff better explain digital products? - What questions reveal hidden assumptions? A Different Perspective Assuming familiarity with tech can lead to confusion. ★ ★ ★ ★ ★ No ratings yet [Books](https://sms4smile.com/quotes/about/books/) [Bookseller](https://sms4smile.com/quotes/about/bookseller-480444/) [Computers](https://sms4smile.com/quotes/about/computers/) [Customer Explain](https://sms4smile.com/quotes/about/customer-explain-1846614/) [Explain Kindle](https://sms4smile.com/quotes/about/explain-kindle-1846611/) [Hi Bookseller](https://sms4smile.com/quotes/about/hi-bookseller-1846612/) [Kindle Bookseller](https://sms4smile.com/quotes/about/kindle-bookseller-1846613/) ## Related quotes > [“Do you have any old copies of Dickens? Bookseller: We've got a copy of David Copperfield from 1850 for $150. Customer: Why is it…](https://sms4smile.com/quotes/jen-campbell/do-you-have-any-old-copies-of-dickens-bookseller-we-ve-got-a-copy-of/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“Customer: I'm looking for a book for my son. He's six. Bookseller: How about this one - it's about- Customer: Yeah, whatever, I'll take…](https://sms4smile.com/quotes/jen-campbell/customer-i-m-looking-for-a-book-for-my-son-he-s-six-bookseller-how/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: You know that film, Coraline? BOOKSELLER: Yes, indeed. CUSTOMER: My daughter loves it. Are they going to make it into a book?”](https://sms4smile.com/quotes/jen-campbell/customer-you-know-that-film-coraline-bookseller-yes-indeed-customer/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: I’d love to write a book. BOOKSELLER: Then you should write one. CUSTOMER: I really don’t have the time. BOOKSELLER: I’m sure you…](https://sms4smile.com/quotes/jen-campbell/customer-i-d-love-to-write-a-book-bookseller-then-you-should-write/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: I don’t know why she wants it, but my wife asked for a copy of The Dinosaur Cookbook. BOOKSELLER: The Dinah Shore Cookbook?”](https://sms4smile.com/quotes/jen-campbell/customer-i-don-t-know-why-she-wants-it-but-my-wife-asked-for-a-copy/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER:"Will you be open so I can buy the new Harry Potter book? BOOKSELLER: Yep, we're having a midnight opening. CUSTOMER: Great! What time?”](https://sms4smile.com/quotes/jen-campbell/customer-will-you-be-open-so-i-can-buy-the-new-harry-potter-book/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: Is your mother around ? BOOKSELLER: ... I run this bookshop. CUSTOMER: Oh. Sorry.”](https://sms4smile.com/quotes/jen-campbell/customer-is-your-mother-around-bookseller-i-run-this-bookshop/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“I also have to credit Bill Bilby, owner of Chelsea Books, with two other important lessons: first, his shop was always tidy and thoughtfully-organized…](https://sms4smile.com/quotes/jen-campbell/i-also-have-to-credit-bill-bilby-owner-of-chelsea-books-with-two/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“I had decided to become a bookseller because I loved good books. I assumed there must be many others who shared a love for…](https://sms4smile.com/quotes/stuart-brent/i-had-decided-to-become-a-bookseller-because-i-loved-good-books-i/) [Stuart Brent](https://sms4smile.com/quotes/author/stuart-brent/) > [“Our taste for books came from Antonin, an old second-hand bookseller, an anarchist, whose shop was on Cours Julien. We'd cut classes to go…](https://sms4smile.com/quotes/jean-claude-izzo/our-taste-for-books-came-from-antonin-an-old-second-hand-bookseller/) [Jean-Claude Izzo](https://sms4smile.com/quotes/author/jean-claude-izzo/) > [“The bookseller handed me the book and winked. "Have a good look at it, little dumpling. I don't want you coming back to me…](https://sms4smile.com/quotes/carlos-ruiz-zafon/the-bookseller-handed-me-the-book-and-winked-have-a-good-look-at-it/) [Carlos Ruiz Zafón](https://sms4smile.com/quotes/author/carlos-ruiz-zafon/) > [Overall, I'd say I was an awesome bookseller, but probably not the best book shelver. I loved recommending books and helping people find books.](https://sms4smile.com/quotes/julie-kagawa/overall-i-d-say-i-was-an-awesome-bookseller-but-probably-not-the-best/) [Julie Kagawa](https://sms4smile.com/quotes/author/julie-kagawa/) > [“It is impossible for a Parisian to resist the desire to flick through the old volumes laid out by a bookseller. \[ Il est…](https://sms4smile.com/quotes/g-rard-de-nerval/it-is-impossible-for-a-parisian-to-resist-the-desire-to-flick-through/) [Gérard de Nerval](https://sms4smile.com/quotes/author/g-rard-de-nerval/) > [“He acquired more and more books, books being an acknowledged extravagance he could seldom curb. (With one London bookseller he had placed a standing…](https://sms4smile.com/quotes/david-mccullough/he-acquired-more-and-more-books-books-being-an-acknowledged/) [David McCullough](https://sms4smile.com/quotes/author/david-mccullough/) > ["Out of Print" is bookseller speak for "We can't be hedgehogged".](https://sms4smile.com/quotes/terry-pratchett/out-of-print-is-bookseller-speak-for-we-can-t-be-hedgehogged/) [Terry Pratchett](https://sms4smile.com/quotes/author/terry-pratchett/) ## More by Jen Campbell > [“CUSTOMER: Do you have this children's book I've heard about? It's supposed to be very good. It's called "Lionel Richie and the Wardrobe.”](https://sms4smile.com/quotes/jen-campbell/customer-do-you-have-this-children-s-book-i-ve-heard-about-it-s/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“Customer: Where are your fictional novels?”](https://sms4smile.com/quotes/jen-campbell/customer-where-are-your-fictional-novels/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“Sometimes bookselling is the best job in the world, and sometimes it isn’t (as you’ll soon find out). However, one thing is for sure:…](https://sms4smile.com/quotes/jen-campbell/sometimes-bookselling-is-the-best-job-in-the-world-and-sometimes-it/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: Is your mother around ? BOOKSELLER: ... I run this bookshop. CUSTOMER: Oh. Sorry.”](https://sms4smile.com/quotes/jen-campbell/customer-is-your-mother-around-bookseller-i-run-this-bookshop/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“Bookshop Customer: 'Who wrote the bible?' Customer's friend: 'Jesus.”](https://sms4smile.com/quotes/jen-campbell/bookshop-customer-who-wrote-the-bible-customer-s-friend-jesus/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: I’m looking for a biography to read that’s really interesting. Could you recommend one? BOOKSELLER: Sure. What books have you read and liked?…](https://sms4smile.com/quotes/jen-campbell/customer-i-m-looking-for-a-biography-to-read-that-s-really/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: OK, so you want this book? THEIR DAUGHTER: Yes! CUSTOMER: Peter Pan ? THEIR DAUGHTER: Yes, please. Because he can fly. CUSTOMER: Yes,…](https://sms4smile.com/quotes/jen-campbell/customer-ok-so-you-want-this-book-their-daughter-yes-customer-peter/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“There are many different types of beginnings. And who’s to say we haven’t imagined our lives up to this point? Who’s to say we…](https://sms4smile.com/quotes/jen-campbell/there-are-many-different-types-of-beginnings-and-who-s-to-say-we/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: I read a book in the sixties. I don’t remember the author, or the title. But it was green, and it made me…](https://sms4smile.com/quotes/jen-campbell/customer-i-read-a-book-in-the-sixties-i-don-t-remember-the-author-or/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“It makes me sad that grown up books don’t have pictures in them. You’re brought up with them when you’re younger, and then suddenly…](https://sms4smile.com/quotes/jen-campbell/it-makes-me-sad-that-grown-up-books-don-t-have-pictures-in-them-you/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: I’d like to buy this audiobook. BOOKSELLER: Great. CUSTOMER: Only, I don’t really like this narrator. BOOKSELLER: Oh. CUSTOMER: Do you have a…](https://sms4smile.com/quotes/jen-campbell/customer-i-d-like-to-buy-this-audiobook-bookseller-great-customer/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: Oh, look, these books are all signed. (Pause) I wonder who signed them ?”](https://sms4smile.com/quotes/jen-campbell/customer-oh-look-these-books-are-all-signed-pause-i-wonder-who-signed/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“CUSTOMER: Which was the first Harry Potter book? BOOKSELLER: The Philosopher’s Stone. CUSTOMER: And the second? BOOKSELLER: The Chamber of Secrets. CUSTOMER: I’l take…](https://sms4smile.com/quotes/jen-campbell/customer-which-was-the-first-harry-potter-book-bookseller-the/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“I also have to credit Bill Bilby, owner of Chelsea Books, with two other important lessons: first, his shop was always tidy and thoughtfully-organized…](https://sms4smile.com/quotes/jen-campbell/i-also-have-to-credit-bill-bilby-owner-of-chelsea-books-with-two/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) > [“Customer: Do you have any crime books involving speeding fines?”](https://sms4smile.com/quotes/jen-campbell/customer-do-you-have-any-crime-books-involving-speeding-fines/) [Jen Campbell](https://sms4smile.com/quotes/author/jen-campbell/) [Explore all 36 Jen Campbell quotes ](https://sms4smile.com/quotes/author/jen-campbell/) ## More Books quotes > [I think a new world will arise out of the religious mists when we approach our Bible with the idea that it is not…](https://sms4smile.com/quotes/aiden-wilson-tozer/i-think-a-new-world-will-arise-out-of-the-religious-mists-when-we/) [Aiden Wilson Tozer](https://sms4smile.com/quotes/author/aiden-wilson-tozer/) > [If I had a dollar for every time I couldn’t sleep, I could buy a billion locks and finally read a book in peace.](https://sms4smile.com/quotes/aesop-rock/if-i-had-a-dollar-for-every-time-i-couldn-t-sleep-i-could-buy-a/) [Aesop Rock](https://sms4smile.com/quotes/author/aesop-rock/) > [If what I write is literature, I guess you'd better emphasize the 'litter.'](https://sms4smile.com/quotes/lydia-lunch/if-what-i-write-is-literature-i-guess-you-d-better-emphasize-the/) [Lydia Lunch](https://sms4smile.com/quotes/author/lydia-lunch/) > [My sentences got sharper and my stories more efficient, and I gradually learned to imagine the reader more clearly and to empathize with that…](https://sms4smile.com/quotes/karen-thompson-walker/my-sentences-got-sharper-and-my-stories-more-efficient-and-i/) [Karen Thompson Walker](https://sms4smile.com/quotes/author/karen-thompson-walker/) > [Young men, especially in America, write to me and ask me to recommend “a course of reading.” Distrust a course of reading! People who…](https://sms4smile.com/quotes/andrew-lang/young-men-especially-in-america-write-to-me-and-ask-me-to-recommend-a/) [Andrew Lang](https://sms4smile.com/quotes/author/andrew-lang/) > [“Within the pages of books, I've journeyed to Mandalay, the Milky Way and Santa Fe, without once having to leave my armchair.”](https://sms4smile.com/quotes/kevin-ansbro/within-the-pages-of-books-i-ve-journeyed-to-mandalay-the-milky-way/) [Kevin Ansbro](https://sms4smile.com/quotes/author/kevin-ansbro/) > [The Rosary is the book of the blind.](https://sms4smile.com/quotes/fulton-j-sheen/the-rosary-is-the-book-of-the-blind/) [Fulton J. Sheen](https://sms4smile.com/quotes/author/fulton-j-sheen/) > [“Tacitus did not write a most dangerous book. His readers made it so.”](https://sms4smile.com/quotes/christopher-k-krebs/tacitus-did-not-write-a-most-dangerous-book-his-readers-made-it-so/) [Christopher K. Krebs](https://sms4smile.com/quotes/author/christopher-k-krebs/) > [“Take some books and read; that’s an immense help; and books are always good company if you have the right sort.”](https://sms4smile.com/quotes/louisa-may-alcott/take-some-books-and-read-that-s-an-immense-help-and-books-are-always/) [Louisa May Alcott](https://sms4smile.com/quotes/author/louisa-may-alcott/) > [Reader, if you are gifted with nerves like mine, aspire to any character but that of a wit.](https://sms4smile.com/quotes/charles-lamb/reader-if-you-are-gifted-with-nerves-like-mine-aspire-to-any/) [Charles Lamb](https://sms4smile.com/quotes/author/charles-lamb/) > [I have many who keep me going, I am very fortunate in this sense. There is nothing like a child who knows more about…](https://sms4smile.com/quotes/floyd-cooper/i-have-many-who-keep-me-going-i-am-very-fortunate-in-this-sense-there/) [Floyd Cooper](https://sms4smile.com/quotes/author/floyd-cooper/) > [I think books in which people are really happy and things are going well are probably the most challenging novels there are to write,…](https://sms4smile.com/quotes/anna-quindlen/i-think-books-in-which-people-are-really-happy-and-things-are-going/) [Anna Quindlen](https://sms4smile.com/quotes/author/anna-quindlen/) > [It's like the query letter problem that I just mentioned, magnified a hundredfold. You might be good at telling a story, but that doesn't…](https://sms4smile.com/quotes/patrick-rothfuss/it-s-like-the-query-letter-problem-that-i-just-mentioned-magnified-a/) [Patrick Rothfuss](https://sms4smile.com/quotes/author/patrick-rothfuss/) > [“Be careful about reading health books. Some fine day you'll die of a misprint.”](https://sms4smile.com/quotes/markus-herz/be-careful-about-reading-health-books-some-fine-day-you-ll-die-of-a/) [Markus Herz](https://sms4smile.com/quotes/author/markus-herz/) > [But editors are still the world's readers. And thus the eyes of the world.](https://sms4smile.com/quotes/betsy-lerner/but-editors-are-still-the-world-s-readers-and-thus-the-eyes-of-the/) [Betsy Lerner](https://sms4smile.com/quotes/author/betsy-lerner/) [Browse all 59,485 Books quotes ](https://sms4smile.com/quotes/about/books/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“CUSTOMER: Hi. BOOKSELLER: Hi there, how can I help? CUSTOMER: Could you please explain Kindle to me. BOOKSELLER: Sure. It’s an e-reader, which means you download books and read them on a small hand-held computer. CUSTOMER: Oh OK, I see. So . . . this Kindle. 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