--- title: "Meaning & Key Takeaway of: The best feature of a product should…" description: "\"The best feature of a product should really be the customer service.\" — Jason Fried" image: "https://sms4smile.com/quotes/i/b5d/jason-fried-2868_customer_the-best-feature-of-a-product-should-rea_81717.jpg" --- # The best feature of a product should really be the… ![“The best feature of a product should really be the customer service.” quote by Jason Fried](https://sms4smile.com/quotes/i/b5d/jason-fried-2868_customer_the-best-feature-of-a-product-should-rea_81717.jpg) [Download](https://sms4smile.com/quotes/i/b5d/jason-fried-2868_customer_the-best-feature-of-a-product-should-rea_81717.jpg) [Open image](https://sms4smile.com/quotes/i/b5d/jason-fried-2868_customer_the-best-feature-of-a-product-should-rea_81717.jpg) > “The best feature of a product should really be the customer service.” [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Customer service is the core value that distinguishes a product, turning functional features into lasting loyalty. **In simple terms:** Service defines product value. Key Takeaway Prioritize support over specs. Themes customer experience service excellence product differentiation loyalty building value creation Mood appreciative optimistic Type advice observation When to use this quote - post-purchase support - technical troubleshooting - account management - complaint resolution Key Concepts customer centricity service design brand reputation Practical Applications - building brand trust - reducing churn Questions to Reflect On - How does support shape perceived quality? - Can service compensate for weaker features? ★ ★ ★ ★ ★ No ratings yet [Best Feature](https://sms4smile.com/quotes/about/best-feature-849911/) [Customer](https://sms4smile.com/quotes/about/customer/) [Customer service](https://sms4smile.com/quotes/about/customer-service/) [Customers](https://sms4smile.com/quotes/about/customers/) [Feature Product](https://sms4smile.com/quotes/about/feature-product-1038958/) [Features](https://sms4smile.com/quotes/about/features/) [Product Really](https://sms4smile.com/quotes/about/product-really-980402/) [Products](https://sms4smile.com/quotes/about/products/) [Really Customer](https://sms4smile.com/quotes/about/really-customer-1038957/) [Service](https://sms4smile.com/quotes/about/service/) [Should](https://sms4smile.com/quotes/about/should/) ## Related quotes > [No amount of data will tell you if a feature should be in the product, because it doesn't exist. You need to have a…](https://sms4smile.com/quotes/tony-fadell/no-amount-of-data-will-tell-you-if-a-feature-should-be-in-the-product/) [Tony Fadell](https://sms4smile.com/quotes/author/tony-fadell/) > [Shipping is a feature. A really important feature. Your product must have it.](https://sms4smile.com/quotes/joel-spolsky/shipping-is-a-feature-a-really-important-feature-your-product-must/) [Joel Spolsky](https://sms4smile.com/quotes/author/joel-spolsky/) > [I always want people to realise that whatever I do is a quality product. And that's what's really important to me.](https://sms4smile.com/quotes/jay-sean/i-always-want-people-to-realise-that-whatever-i-do-is-a-quality/) [Jay Sean](https://sms4smile.com/quotes/author/jay-sean/) > [Product 1' was really my introduction into the game.](https://sms4smile.com/quotes/august-alsina/product-1-was-really-my-introduction-into-the-game/) [August Alsina](https://sms4smile.com/quotes/author/august-alsina/) > [What does your product really mean to the people who buy it?](https://sms4smile.com/quotes/ron-kaufman/what-does-your-product-really-mean-to-the-people-who-buy-it/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [For a product to really be sustainable, it's really got to deliver the goods for the end user. That drives the whole rest of…](https://sms4smile.com/quotes/chris-kilham/for-a-product-to-really-be-sustainable-it-s-really-got-to-deliver-the/) [Chris Kilham](https://sms4smile.com/quotes/author/chris-kilham/) > [I think the success around any product is really about subtle insights. You need a great product and a bigger vision to execute against,…](https://sms4smile.com/quotes/chad-hurley/i-think-the-success-around-any-product-is-really-about-subtle/) [Chad Hurley](https://sms4smile.com/quotes/author/chad-hurley/) > [I feel like it's hard to create a really good product. It really is.](https://sms4smile.com/quotes/james-charles/i-feel-like-it-s-hard-to-create-a-really-good-product-it-really-is/) [James Charles](https://sms4smile.com/quotes/author/james-charles/) > [My best feature would have to be my hair. That sounds so cliche - but my hair is like a separate entity.](https://sms4smile.com/quotes/jake-t-austin/my-best-feature-would-have-to-be-my-hair-that-sounds-so-cliche-but-my/) [Jake T. Austin](https://sms4smile.com/quotes/author/jake-t-austin/) > [The best feature of iPhone 6 is that if you hold it upside down it becomes iPhone 9.](https://sms4smile.com/quotes/sadie/the-best-feature-of-iphone-6-is-that-if-you-hold-it-upside-down-it/) [Sadie](https://sms4smile.com/quotes/author/sadie/) > [There's always a girl in which you can find what you like most about her: her smile, her body, how she laughs or a…](https://sms4smile.com/quotes/anonymous/there-s-always-a-girl-in-which-you-can-find-what-you-like-most-about/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [My blue eyes are my best feature.](https://sms4smile.com/quotes/luke-goss/my-blue-eyes-are-my-best-feature/) [Luke Goss](https://sms4smile.com/quotes/author/luke-goss/) > [My best feature is the color of my eyes, but I don't know where that comes from.](https://sms4smile.com/quotes/lesley-sharp/my-best-feature-is-the-color-of-my-eyes-but-i-don-t-know-where-that/) [Lesley Sharp](https://sms4smile.com/quotes/author/lesley-sharp/) > [“My hair is my best feature, long and wavy, bright gold with a hint of red, trailing behind me wherever I go like an…](https://sms4smile.com/quotes/cynthia-hand/my-hair-is-my-best-feature-long-and-wavy-bright-gold-with-a-hint-of/) [Cynthia Hand](https://sms4smile.com/quotes/author/cynthia-hand/) > [I would say my best feature has to be my legs - they are 41.5 inches long!](https://sms4smile.com/quotes/stacy-keibler/i-would-say-my-best-feature-has-to-be-my-legs-they-are-41-5-inches/) [Stacy Keibler](https://sms4smile.com/quotes/author/stacy-keibler/) ## More by Jason Fried > [“If no one’s upset by what you’re saying, you’re probably not pushing hard enough. (And you’re probably boring, too.)”](https://sms4smile.com/quotes/jason-fried/if-no-one-s-upset-by-what-you-re-saying-you-re-probably-not-pushing/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Ironically, you’ll probably get far more done when only half of your workday overlaps with the rest of your team. Instead of spending the…](https://sms4smile.com/quotes/jason-fried/ironically-you-ll-probably-get-far-more-done-when-only-half-of-your/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Also, don’t be timid about your conclusions. Sometimes abandoning what you’re working on is the right move, even if you’ve already put in a…](https://sms4smile.com/quotes/jason-fried/also-don-t-be-timid-about-your-conclusions-sometimes-abandoning-what/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“If you constantly fret about timing things perfectly, they'll never happen.”](https://sms4smile.com/quotes/jason-fried/if-you-constantly-fret-about-timing-things-perfectly-they-ll-never/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“remote work has opened the door to a new era of freedom and luxury. A brave new world beyond the industrial-age belief in The…](https://sms4smile.com/quotes/jason-fried/remote-work-has-opened-the-door-to-a-new-era-of-freedom-and-luxury-a/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Smart people in white coats have extensively studied commuting—this supposedly necessary part of our days—and the verdict is in: long commutes make you fat,…](https://sms4smile.com/quotes/jason-fried/smart-people-in-white-coats-have-extensively-studied-commuting-this/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Policies are organizational scar tissue. They are codified overreactions to situations that are unlikely to happen again. They are collective punishment for the misdeeds…](https://sms4smile.com/quotes/jason-fried/policies-are-organizational-scar-tissue-they-are-codified/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“What you do is what matters, not what you think or say or plan.”](https://sms4smile.com/quotes/jason-fried/what-you-do-is-what-matters-not-what-you-think-or-say-or-plan/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Find a judo solution, one that delivers maximum efficiency with minimum effort. When good enough gets the job done, go for it.”](https://sms4smile.com/quotes/jason-fried/find-a-judo-solution-one-that-delivers-maximum-efficiency-with/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“If you're opening a hot dog stand, you could worry about the condiments, the cart, the name, the decoration. But the first thing you…](https://sms4smile.com/quotes/jason-fried/if-you-re-opening-a-hot-dog-stand-you-could-worry-about-the/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“It's easy to shoot down good ideas, interesting policies, or worthwhile experiments by assuming that whatever you decide now needs to work for years…](https://sms4smile.com/quotes/jason-fried/it-s-easy-to-shoot-down-good-ideas-interesting-policies-or-worthwhile/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“pulling seven people away from their work for an hour is worth seven hours of lost productivity.”](https://sms4smile.com/quotes/jason-fried/pulling-seven-people-away-from-their-work-for-an-hour-is-worth-seven/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Whenever you can, swap “Let’s think about it” for “Let’s decide on it.” Commit to making decisions. Don’t wait for the perfect solution. Decide…](https://sms4smile.com/quotes/jason-fried/whenever-you-can-swap-let-s-think-about-it-for-let-s-decide-on-it/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“As Sir Richard Branson commented in his ode to working remotely: “To successfully work with other people, you have to trust each other. A…](https://sms4smile.com/quotes/jason-fried/as-sir-richard-branson-commented-in-his-ode-to-working-remotely-to/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Until you actually start making something, your brilliant idea is just that, an idea.”](https://sms4smile.com/quotes/jason-fried/until-you-actually-start-making-something-your-brilliant-idea-is-just/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) [Explore all 145 Jason Fried quotes ](https://sms4smile.com/quotes/author/jason-fried/) ## More Customer quotes > [“Start a business, not a startup”](https://sms4smile.com/quotes/anonymous/start-a-business-not-a-startup/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Amongst the financial Twitterati, the term 'muppets' has come to describe any client used and abused by some financial predator. I've adopted the term…](https://sms4smile.com/quotes/barry-ritholtz/amongst-the-financial-twitterati-the-term-muppets-has-come-to/) [Barry Ritholtz](https://sms4smile.com/quotes/author/barry-ritholtz/) > [Many early-stage entrepreneurs make one simple mistake: Describing this 'big picture' in vague concepts and words.](https://sms4smile.com/quotes/sunil-nagaraj/many-early-stage-entrepreneurs-make-one-simple-mistake-describing/) [Sunil Nagaraj](https://sms4smile.com/quotes/author/sunil-nagaraj/) > [The purpose of this book is to supply, in the form suitable for laymen, guidance in the adoption and execution of an investment policy.](https://sms4smile.com/quotes/benjamin-graham/the-purpose-of-this-book-is-to-supply-in-the-form-suitable-for-laymen/) [Benjamin Graham](https://sms4smile.com/quotes/author/benjamin-graham/) > [Don't think OF the market. Think AS the market.](https://sms4smile.com/quotes/michael-fishman/don-t-think-of-the-market-think-as-the-market/) [Michael Fishman](https://sms4smile.com/quotes/author/michael-fishman/) > [If Wall Street crashes, does Main Street follow? Not necessarily.](https://sms4smile.com/quotes/ben-bernanke/if-wall-street-crashes-does-main-street-follow-not-necessarily/) [Ben Bernanke](https://sms4smile.com/quotes/author/ben-bernanke/) > [The exact details of how you practice value investing will vary investor to investor, but the fundamental principle of scouring the world, looking for…](https://sms4smile.com/quotes/whitney-tilson/the-exact-details-of-how-you-practice-value-investing-will-vary/) [Whitney Tilson](https://sms4smile.com/quotes/author/whitney-tilson/) > [The best way to hold customers is to constantly figure out how to give them more for less.](https://sms4smile.com/quotes/philip-kotler/the-best-way-to-hold-customers-is-to-constantly-figure-out-how-to/) [Philip Kotler](https://sms4smile.com/quotes/author/philip-kotler/) > [Perhaps the most important reason to be skeptical of government inflation numbers is that the government, like a fox campaigning to guard a hen…](https://sms4smile.com/quotes/peter-schiff/perhaps-the-most-important-reason-to-be-skeptical-of-government/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [When the dollar collapses, it's not doing it in a vacuum. If the dollar loses value, it's doing so relative to some other currency.…](https://sms4smile.com/quotes/peter-schiff/when-the-dollar-collapses-it-s-not-doing-it-in-a-vacuum-if-the-dollar/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying…](https://sms4smile.com/quotes/marc-ostrofsky/corporations-invest-in-sophisticated-crm-or-customer-relationship/) [Marc Ostrofsky](https://sms4smile.com/quotes/author/marc-ostrofsky/) > [I believe confusion is good. Worldwide market leaders gain when there is confusion in the market.](https://sms4smile.com/quotes/subhash-chandra/i-believe-confusion-is-good-worldwide-market-leaders-gain-when-there/) [Subhash Chandra](https://sms4smile.com/quotes/author/subhash-chandra/) > [Damn inflation, full speed ahead,' Greenspan has said in both action and word. I think an investor should believe him and invest accordingly.](https://sms4smile.com/quotes/bill-gross/damn-inflation-full-speed-ahead-greenspan-has-said-in-both-action-and/) [Bill Gross](https://sms4smile.com/quotes/author/bill-gross/) > [“When companies get big, they devote most of their care and feeding to the business that got them big. This is as it should…](https://sms4smile.com/quotes/eric-schmidt/when-companies-get-big-they-devote-most-of-their-care-and-feeding-to/) [Eric Schmidt](https://sms4smile.com/quotes/author/eric-schmidt/) > [“Salesmanship is usually the art of making it the prospect’s problem, the salesperson’s need or desire to earn money.”](https://sms4smile.com/quotes/mokokoma-mokhonoana/salesmanship-is-usually-the-art-of-making-it-the-prospect-s-problem/) [Mokokoma Mokhonoana](https://sms4smile.com/quotes/author/mokokoma-mokhonoana/) [Browse all 9,257 Customer quotes ](https://sms4smile.com/quotes/about/customer/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "The best feature of a product should really be the customer service.", "creator": { "@type": "Person", "name": "Jason Fried" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/jason-fried/the-best-feature-of-a-product-should-really-be-the-customer-service/", "about": { "@type": "Thing", "name": "Customer" }, "@id": "https://sms4smile.com/quotes/jason-fried/the-best-feature-of-a-product-should-really-be-the-customer-service/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/b5d/jason-fried-2868_customer_the-best-feature-of-a-product-should-rea_81717.jpg", "contentUrl": "https://sms4smile.com/quotes/i/b5d/jason-fried-2868_customer_the-best-feature-of-a-product-should-rea_81717.jpg", "url": "https://sms4smile.com/quotes/i/b5d/jason-fried-2868_customer_the-best-feature-of-a-product-should-rea_81717.jpg", "width": 1080, "height": 1080, "caption": "“The best feature of a product should really be the customer service.” — Jason Fried", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Jason Fried", "item": "https://sms4smile.com/quotes/author/jason-fried/" }, { "@type": "ListItem", "position": 4, "name": "The best feature of a product...", "item": "https://sms4smile.com/quotes/jason-fried/the-best-feature-of-a-product-should-really-be-the-customer-service/" } ], "@id": "https://sms4smile.com/quotes/jason-fried/the-best-feature-of-a-product-should-really-be-the-customer-service/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```