--- title: "Meaning & Key Takeaway of: It's like when you're on hold and a…" description: "\"“It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should h..." image: "https://sms4smile.com/quotes/i/84d/jason-fried-2868_business_it-s-like-when-you-re-on-hold-and-a-reco_1515297.jpg" --- # It's like when you're on hold and a recorded voice comes… ![“It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should hire some more support people so I don't have to wait thirty minutes to get help.” quote by Jason Fried](https://sms4smile.com/quotes/i/84d/jason-fried-2868_business_it-s-like-when-you-re-on-hold-and-a-reco_1515297.jpg) [Download](https://sms4smile.com/quotes/i/84d/jason-fried-2868_business_it-s-like-when-you-re-on-hold-and-a-reco_1515297.jpg) [Open image](https://sms4smile.com/quotes/i/84d/jason-fried-2868_business_it-s-like-when-you-re-on-hold-and-a-reco_1515297.jpg) > ““It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should hire some more support people so I don't have to wait thirty minutes to get help.”” [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Customer service feels insincere when scripted, highlighting understaffing. **In simple terms:** Scripts hide poor service. Key Takeaway Improve support staffing and authenticity. Themes customer service authenticity efficiency Mood frustrated critical Type business reflective When to use this quote - call centers - online chat - product support Key Concepts business management communication user experience Questions to Reflect On - How can companies balance efficiency with genuine care? - What alternatives to scripts improve experience? A Different Perspective May overlook systemic issues beyond staffing. ★ ★ ★ ★ ★ No ratings yet [Business](https://sms4smile.com/quotes/about/business/) [Funny](https://sms4smile.com/quotes/about/funny/) ## Related quotes > [Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them.…](https://sms4smile.com/quotes/simon-mainwaring/companies-and-their-brands-need-to-reach-out-and-speak-directly-to/) [Simon Mainwaring](https://sms4smile.com/quotes/author/simon-mainwaring/) > [I don't hear your words: your voice reverberates against my body like another kind of caress, another kind of penetration. I have no power…](https://sms4smile.com/quotes/anais-nin/i-don-t-hear-your-words-your-voice-reverberates-against-my-body-like/) [Anais Nin](https://sms4smile.com/quotes/author/anais-nin/) > [When I sing, I try to communicate certain emotions, and that's the voice that comes out.](https://sms4smile.com/quotes/romeo-santos/when-i-sing-i-try-to-communicate-certain-emotions-and-that-s-the/) [Romeo Santos](https://sms4smile.com/quotes/author/romeo-santos/) > [Even talking, I'm super-loud. I could never have that kind of meek, little wispy whimsical lavender and lace voice. It comes from my body.…](https://sms4smile.com/quotes/beth-ditto/even-talking-i-m-super-loud-i-could-never-have-that-kind-of-meek/) [Beth Ditto](https://sms4smile.com/quotes/author/beth-ditto/) > [It's not always easy to identify your own voice. It comes with time.](https://sms4smile.com/quotes/dick-cavett/it-s-not-always-easy-to-identify-your-own-voice-it-comes-with-time/) [Dick Cavett](https://sms4smile.com/quotes/author/dick-cavett/) > [I try not to think too much about where my voice comes from. I'm channeling characters and emotion to come up with beautiful words…](https://sms4smile.com/quotes/gin-wigmore/i-try-not-to-think-too-much-about-where-my-voice-comes-from-i-m/) [Gin Wigmore](https://sms4smile.com/quotes/author/gin-wigmore/) > [I have got a big deep voice, and that comes in useful for villains.](https://sms4smile.com/quotes/roger-allam/i-have-got-a-big-deep-voice-and-that-comes-in-useful-for-villains/) [Roger Allam](https://sms4smile.com/quotes/author/roger-allam/) > [As a composer, the voice comes in front of me when I make a song.](https://sms4smile.com/quotes/anu-malik/as-a-composer-the-voice-comes-in-front-of-me-when-i-make-a-song/) [Anu Malik](https://sms4smile.com/quotes/author/anu-malik/) > [Lip-synching?! 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Your voice comes in the cold wind , a tune I know so well.](https://sms4smile.com/quotes/lizz-wright/you-may-not-understand-me-but-i-hear-you-so-well-your-voice-comes-in/) [Lizz Wright](https://sms4smile.com/quotes/author/lizz-wright/) > [My kids, they're always embarrassed when my voice shows up in something. I took them to Inside Out, and my voice comes in, and…](https://sms4smile.com/quotes/bill-hader/my-kids-they-re-always-embarrassed-when-my-voice-shows-up-in/) [Bill Hader](https://sms4smile.com/quotes/author/bill-hader/) > [What you must understand is that my voice comes from the energy of the audience. The better they are, the better I get.](https://sms4smile.com/quotes/freddie-mercury/what-you-must-understand-is-that-my-voice-comes-from-the-energy-of/) [Freddie Mercury](https://sms4smile.com/quotes/author/freddie-mercury/) > [Voice comes to you through a spell, a trance. The best voices are not you... they're a little away from you.](https://sms4smile.com/quotes/barry-hannah/voice-comes-to-you-through-a-spell-a-trance-the-best-voices-are-not/) [Barry Hannah](https://sms4smile.com/quotes/author/barry-hannah/) ## More by Jason Fried > [“If no one’s upset by what you’re saying, you’re probably not pushing hard enough. (And you’re probably boring, too.)”](https://sms4smile.com/quotes/jason-fried/if-no-one-s-upset-by-what-you-re-saying-you-re-probably-not-pushing/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Ironically, you’ll probably get far more done when only half of your workday overlaps with the rest of your team. Instead of spending the…](https://sms4smile.com/quotes/jason-fried/ironically-you-ll-probably-get-far-more-done-when-only-half-of-your/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [“Also, don’t be timid about your conclusions. 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