--- title: "Meaning & Key Takeaway of: Everyone on your team should be connected…" description: "\"“Everyone on your team should be connected to your customers—maybe not every day, but at least a few times throughout the year. That’s the only way you..." image: "https://sms4smile.com/quotes/i/d15/jason-fried-2868_every-day_everyone-on-your-team-should-be-connecte_3094910.jpg" --- # Everyone on your team should be connected to your… ![“Everyone on your team should be connected to your customers—maybe not every day, but at least a few times throughout the year. That’s the only way your team is going to feel the hurt your customers are experiencing. It’s feeling the hurt that really motivates people to fix the problem. And the…” quote by Jason Fried](https://sms4smile.com/quotes/i/d15/jason-fried-2868_every-day_everyone-on-your-team-should-be-connecte_3094910.jpg) [Download](https://sms4smile.com/quotes/i/d15/jason-fried-2868_every-day_everyone-on-your-team-should-be-connecte_3094910.jpg) [Open image](https://sms4smile.com/quotes/i/d15/jason-fried-2868_every-day_everyone-on-your-team-should-be-connecte_3094910.jpg) > ““Everyone on your team should be connected to your customers—maybe not every day, but at least a few times throughout the year. That’s the only way your team is going to feel the hurt your customers are experiencing. It’s feeling the hurt that really motivates people to fix the problem. And the flip side is true too: The joy of happy customers or ones who have had a problem solved can also be wildly motivating. So”” [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Connecting team members to customers' experiences creates empathy, driving genuine problem‑solving and motivation from both pain and joy. **In simple terms:** Seeing customers' feelings inspires better work. Key Takeaway Make regular customer contact a habit. Themes empathy motivation customer focus Mood reflective inspired Type leadership customer‑centric When to use this quote - product development - customer service - team meetings - training sessions Key Concepts human-centered design feedback loops Questions to Reflect On - How often should you meet customers? - What stories best illustrate their pain? A Different Perspective If contact is infrequent, empathy may fade. ★ ★ ★ ★ ★ No ratings yet ## Related quotes > [It's so important to experience what your customers are experiencing and listen to their suggestions.](https://sms4smile.com/quotes/david-neeleman/it-s-so-important-to-experience-what-your-customers-are-experiencing/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [“When we involve others in spontaneous acts of kindness, we go from being strangers to becoming a united team connected at the heart level.”](https://sms4smile.com/quotes/molly-friedenfeld/when-we-involve-others-in-spontaneous-acts-of-kindness-we-go-from/) [Molly Friedenfeld](https://sms4smile.com/quotes/author/molly-friedenfeld/) > [I have connected by phone with customers who have left negative reviews and had a chance to get to know them. 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