--- title: "Meaning & Key Takeaway of: It doesn't do much good to have a quality…" description: "\"It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality pe..." image: "https://sms4smile.com/quotes/i/ecc/james-sinegal-17187_care_it-doesn-t-do-much-good-to-have-a-qualit_1085231.png" --- # It doesn't do much good to have a quality image, whether… ![“It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.” quote by James Sinegal](https://sms4smile.com/quotes/i/ecc/james-sinegal-17187_care_it-doesn-t-do-much-good-to-have-a-qualit_1085231.png) [Download](https://sms4smile.com/quotes/i/ecc/james-sinegal-17187_care_it-doesn-t-do-much-good-to-have-a-qualit_1085231.png) [Open image](https://sms4smile.com/quotes/i/ecc/james-sinegal-17187_care_it-doesn-t-do-much-good-to-have-a-qualit_1085231.png) > “It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.” [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Quality service depends on skilled, caring staff more than on product or facilities. **In simple terms:** People matter more than products. Key Takeaway Invest in employee training and culture. Themes customer service quality leadership Mood motivational pragmatic Type advice leadership When to use this quote - retail management - hospitality - customer support Key Concepts human capital service excellence Questions to Reflect On - How can you improve employee engagement? - What training yields the biggest service gains? A Different Perspective Great products cannot compensate for poor staff. ★ ★ ★ ★ ★ No ratings yet [Care](https://sms4smile.com/quotes/about/care/) [People](https://sms4smile.com/quotes/about/people/) [Quality](https://sms4smile.com/quotes/about/quality/) ## Related quotes > [Your equipment DOES NOT affect the quality of your image. The less time and effort you spend worrying about your equipment the more time…](https://sms4smile.com/quotes/ken-rockwell/your-equipment-does-not-affect-the-quality-of-your-image-the-less/) [Ken Rockwell](https://sms4smile.com/quotes/author/ken-rockwell/) > [I'm very old fashioned. I still believe in the image and the pictorial quality of the image. It seems that I'm still busy with…](https://sms4smile.com/quotes/thomas-ruff/i-m-very-old-fashioned-i-still-believe-in-the-image-and-the-pictorial/) [Thomas Ruff](https://sms4smile.com/quotes/author/thomas-ruff/) > [Our attitude has always been that if you hire good people and provide good wages and good jobs and more than that - if…](https://sms4smile.com/quotes/james-sinegal/our-attitude-has-always-been-that-if-you-hire-good-people-and-provide/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [“To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?”](https://sms4smile.com/quotes/rasheed-ogunlaru/to-me-everything-in-business-boils-down-to-this-do-you-genuinely-care/) [Rasheed Ogunlaru](https://sms4smile.com/quotes/author/rasheed-ogunlaru/) > [Care about your customers more than about yourself, and you'll do well.](https://sms4smile.com/quotes/derek-sivers/care-about-your-customers-more-than-about-yourself-and-you-ll-do-well/) [Derek Sivers](https://sms4smile.com/quotes/author/derek-sivers/) > [Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.](https://sms4smile.com/quotes/jim-rohn/good-service-leads-to-multiple-sales-if-you-take-good-care-of-your/) [Jim Rohn](https://sms4smile.com/quotes/author/jim-rohn/) > [“Take good care of your customers and they will take care of your business.”](https://sms4smile.com/quotes/biju-paulose/take-good-care-of-your-customers-and-they-will-take-care-of-your/) Biju Paulose > [We need to take excellent care of our customers, and do so at a profit.](https://sms4smile.com/quotes/gerard-arpey/we-need-to-take-excellent-care-of-our-customers-and-do-so-at-a-profit/) [Gerard Arpey](https://sms4smile.com/quotes/author/gerard-arpey/) > [Take care of your people and they will take care of your customers.](https://sms4smile.com/quotes/j-willard-marriott/take-care-of-your-people-and-they-will-take-care-of-your-customers/) [J. Willard Marriott](https://sms4smile.com/quotes/author/j-willard-marriott/) > [There's a place in the world for any business that takes care of its customers-after the sale.](https://sms4smile.com/quotes/harvey-mackay/there-s-a-place-in-the-world-for-any-business-that-takes-care-of-its/) [Harvey Mackay](https://sms4smile.com/quotes/author/harvey-mackay/) > [“Care for your employees first, treat them with respect, empathy, and dignity, and they will care for your customers. When your team feels valued,…](https://sms4smile.com/quotes/george-stamatis/care-for-your-employees-first-treat-them-with-respect-empathy-and/) [George Stamatis](https://sms4smile.com/quotes/author/george-stamatis/) > [Take good care of your employees, and they'll take good care of your customers, and the customers will come back.](https://sms4smile.com/quotes/j-willard-marriott/take-good-care-of-your-employees-and-they-ll-take-good-care-of-your/) [J. Willard Marriott](https://sms4smile.com/quotes/author/j-willard-marriott/) > [We don't really care how the customers want to shop. We want to be in the position to serve them in any of those…](https://sms4smile.com/quotes/doug-mcmillon/we-don-t-really-care-how-the-customers-want-to-shop-we-want-to-be-in/) [Doug McMillon](https://sms4smile.com/quotes/author/doug-mcmillon/) > [Happy employees build great products, and they take care of customers.](https://sms4smile.com/quotes/aneel-bhusri/happy-employees-build-great-products-and-they-take-care-of-customers/) [Aneel Bhusri](https://sms4smile.com/quotes/author/aneel-bhusri/) > [The people in the front lines are my customers. I need to keep them happy. And, the best way to take care of your…](https://sms4smile.com/quotes/paul-orfalea/the-people-in-the-front-lines-are-my-customers-i-need-to-keep-them/) [Paul Orfalea](https://sms4smile.com/quotes/author/paul-orfalea/) ## More by James Sinegal > [Driving stock up from one day to the next is not what we are about. We are about building a good company and performing…](https://sms4smile.com/quotes/james-sinegal/driving-stock-up-from-one-day-to-the-next-is-not-what-we-are-about-we/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [If we take care of the business and keep our eye on the goal line, the stock price will take care of itself.](https://sms4smile.com/quotes/james-sinegal/if-we-take-care-of-the-business-and-keep-our-eye-on-the-goal-line-the/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [It is improper for one person to take credit when it takes so many people to build a successful organization. When you try to…](https://sms4smile.com/quotes/james-sinegal/it-is-improper-for-one-person-to-take-credit-when-it-takes-so-many/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [I say at our management conferences that the amount Wal-Mart grows in just one year is the equivalent of Costco's size.](https://sms4smile.com/quotes/james-sinegal/i-say-at-our-management-conferences-that-the-amount-wal-mart-grows-in/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [There was a proposal in California that would keep out Wal-Mart but allow Costco. You opposed it. Are you nuts? That's true: I always…](https://sms4smile.com/quotes/james-sinegal/there-was-a-proposal-in-california-that-would-keep-out-wal-mart-but/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [We want to turn our inventory faster than our people.](https://sms4smile.com/quotes/james-sinegal/we-want-to-turn-our-inventory-faster-than-our-people/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [In the final analysis, you get what you pay for.](https://sms4smile.com/quotes/james-sinegal/in-the-final-analysis-you-get-what-you-pay-for/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [If you've got to work for the rest of your life, you'd better do something you'll enjoy.](https://sms4smile.com/quotes/james-sinegal/if-you-ve-got-to-work-for-the-rest-of-your-life-you-d-better-do/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [One of the strengths of our nation has always been a strong middle class who could afford their own homes and send their children…](https://sms4smile.com/quotes/james-sinegal/one-of-the-strengths-of-our-nation-has-always-been-a-strong-middle/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and…](https://sms4smile.com/quotes/james-sinegal/if-you-re-going-to-say-to-all-the-people-that-you-re-working-with-we/) [James Sinegal](https://sms4smile.com/quotes/author/james-sinegal/) > [You just can't get too focused on worrying about what's going to happen in the next quarter. 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