--- title: "Meaning & Key Takeaway of: ...while everyone's focusing on keeping…" description: "\"...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?\" — James Hunter" image: "https://sms4smile.com/quotes/i/4b5/james-hunter-16269_boss_while-everyone-s-focusing-on-keeping-the_1515194.jpg" --- # ...while everyone's focusing on keeping the boss happy… ![“...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?” quote by James Hunter](https://sms4smile.com/quotes/i/4b5/james-hunter-16269_boss_while-everyone-s-focusing-on-keeping-the_1515194.jpg) [Download](https://sms4smile.com/quotes/i/4b5/james-hunter-16269_boss_while-everyone-s-focusing-on-keeping-the_1515194.jpg) [Open image](https://sms4smile.com/quotes/i/4b5/james-hunter-16269_boss_while-everyone-s-focusing-on-keeping-the_1515194.jpg) > “...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?” [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Prioritizing customers over bosses ensures sustainable success. **In simple terms:** Focus on the customer, not just the boss. Key Takeaway Align decisions with customer needs. Themes customer focus leadership strategy Mood analytical strategic Type business leadership When to use this quote - short‑term boss appeasement - resource constraints Key Concepts business ethics service design organizational behavior Questions to Reflect On - How do you balance boss and customer expectations? - What metrics reveal true customer satisfaction? A Different Perspective Neglecting internal stakeholders can cause conflict. ★ ★ ★ ★ ★ No ratings yet [Boss](https://sms4smile.com/quotes/about/boss/) [Challenges](https://sms4smile.com/quotes/about/challenges/) [Customer](https://sms4smile.com/quotes/about/customer/) [Happiness](https://sms4smile.com/quotes/about/happiness/) [Inspirational](https://sms4smile.com/quotes/about/inspirational/) [Love](https://sms4smile.com/quotes/about/love/) ## Related quotes > [Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing…](https://sms4smile.com/quotes/charles-kettering/research-is-an-organized-method-of-trying-to-find-out-what-you-are/) [Charles Kettering](https://sms4smile.com/quotes/author/charles-kettering/) > [The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is…](https://sms4smile.com/quotes/jack-ma/the-customer-is-number-one-the-employee-is-number-two-and-the/) [Jack Ma](https://sms4smile.com/quotes/author/jack-ma/) > [Get up in the morning, go to work, make the boss happy.](https://sms4smile.com/quotes/sam-worthington/get-up-in-the-morning-go-to-work-make-the-boss-happy/) [Sam Worthington](https://sms4smile.com/quotes/author/sam-worthington/) > [If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back,…](https://sms4smile.com/quotes/herb-kelleher/if-the-employees-come-first-then-they-re-happy-a-motivated-employee/) [Herb Kelleher](https://sms4smile.com/quotes/author/herb-kelleher/) > [Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we…](https://sms4smile.com/quotes/bill-gates/every-day-were-saying-how-can-we-keep-this-customer-happy-how-can-we/) [Bill Gates](https://sms4smile.com/quotes/author/bill-gates/) > [A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries…](https://sms4smile.com/quotes/herb-kelleher/a-motivated-employee-treats-the-customer-well-the-customer-is-happy/) [Herb Kelleher](https://sms4smile.com/quotes/author/herb-kelleher/) > [Industrial design keeps the customer happy, his client in the black and the designer busy.](https://sms4smile.com/quotes/raymond-loewy/industrial-design-keeps-the-customer-happy-his-client-in-the-black/) [Raymond Loewy](https://sms4smile.com/quotes/author/raymond-loewy/) > [Make something happen today, before you go home, before the end of the week. Launch that idea, post that post, run that ad, call…](https://sms4smile.com/quotes/seth-godin/make-something-happen-today-before-you-go-home-before-the-end-of-the/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [ I remember Robin \[Williams\] walked up to me after the last take and said, "Thanks boss! We nailed it!" That will probably be one… ](https://sms4smile.com/quotes/roberto-aguire/i-remember-robin-williams-walked-up-to-me-after-the-last-take-and/) Roberto Aguire > [I don't have a boss or PR person, so I'm accountable to no one.](https://sms4smile.com/quotes/chris-sacca/i-don-t-have-a-boss-or-pr-person-so-i-m-accountable-to-no-one/) [Chris Sacca](https://sms4smile.com/quotes/author/chris-sacca/) > [It is reassuring for people to feel they have a boss, someone who knows the answers and has charted the course.](https://sms4smile.com/quotes/george-cukor/it-is-reassuring-for-people-to-feel-they-have-a-boss-someone-who/) [George Cukor](https://sms4smile.com/quotes/author/george-cukor/) > [I understand the formula that producers hire directors and directors are hired to direct and actors are hired to act. I don't have any…](https://sms4smile.com/quotes/danny-trejo/i-understand-the-formula-that-producers-hire-directors-and-directors/) [Danny Trejo](https://sms4smile.com/quotes/author/danny-trejo/) > [Once in a while there's wisdom in recognizing that the Boss is.](https://sms4smile.com/quotes/malcolm-forbes/once-in-a-while-there-s-wisdom-in-recognizing-that-the-boss-is/) [Malcolm Forbes](https://sms4smile.com/quotes/author/malcolm-forbes/) > [“having sex with her boss.”](https://sms4smile.com/quotes/stephen-henning/having-sex-with-her-boss/) Stephen Henning > [ME AND SUMMER GUNNA BE MOVING IN TOGETHER HELL YA ITS GUNNA BE BOSS!!!!!](https://sms4smile.com/quotes/jon-hawes/me-and-summer-gunna-be-moving-in-together-hell-ya-its-gunna-be-boss/) [Jon Hawes](https://sms4smile.com/quotes/author/jon-hawes/) ## More by James Hunter > [Leadership is character in action.](https://sms4smile.com/quotes/james-hunter/leadership-is-character-in-action/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [Leadership: The skill of influencing people to work enthusiastically toward goals identified as being for the common good.](https://sms4smile.com/quotes/james-hunter/leadership-the-skill-of-influencing-people-to-work-enthusiastically/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [Those who follow the crowd will never be followed by the crowd.](https://sms4smile.com/quotes/james-hunter/those-who-follow-the-crowd-will-never-be-followed-by-the-crowd/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [I get influenced by stuff that isn't even music.](https://sms4smile.com/quotes/james-hunter/i-get-influenced-by-stuff-that-isn-t-even-music/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [...leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from…](https://sms4smile.com/quotes/james-hunter/leaders-who-do-not-hold-their-people-accountable-to-a-set-standard/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [Authority is always built on service and sacrifice.](https://sms4smile.com/quotes/james-hunter/authority-is-always-built-on-service-and-sacrifice/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [It is a shame that so many leaders spend their time pondering their rights as leaders instead of their awesome responsibilities as leaders.](https://sms4smile.com/quotes/james-hunter/it-is-a-shame-that-so-many-leaders-spend-their-time-pondering-their/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [If I have any claim to originality, I do it by investing my own personality into it, so it's coming from a slightly more…](https://sms4smile.com/quotes/james-hunter/if-i-have-any-claim-to-originality-i-do-it-by-investing-my-own/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [For me, hearing the term 'apply yourself' was like a crucifix to Bella Lugosi's Dracula. 'Ahhh, it burns!'](https://sms4smile.com/quotes/james-hunter/for-me-hearing-the-term-apply-yourself-was-like-a-crucifix-to-bella/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [As leaders we do not create growth. The best we can do is create an environment that is conducive to growth. It is like…](https://sms4smile.com/quotes/james-hunter/as-leaders-we-do-not-create-growth-the-best-we-can-do-is-create-an/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [Power: The ability to force or coerce someone to do your will, even if they would choose not to, because of your position or…](https://sms4smile.com/quotes/james-hunter/power-the-ability-to-force-or-coerce-someone-to-do-your-will-even-if/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.](https://sms4smile.com/quotes/james-hunter/serving-others-breaks-you-free-from-the-shackles-of-self-and-self/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [I'm conscious enough that how I'm singing is not my own accent.](https://sms4smile.com/quotes/james-hunter/i-m-conscious-enough-that-how-i-m-singing-is-not-my-own-accent/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [“Or in gamer terms, Ares had been a giant, douchey Leeroy Jenkins.”](https://sms4smile.com/quotes/james-hunter/or-in-gamer-terms-ares-had-been-a-giant-douchey-leeroy-jenkins/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) > [Our top-down pyramid style of management is a very old concept borrowed from centuries of war and monarchies.](https://sms4smile.com/quotes/james-hunter/our-top-down-pyramid-style-of-management-is-a-very-old-concept/) [James Hunter](https://sms4smile.com/quotes/author/james-hunter/) [Explore all 40 James Hunter quotes ](https://sms4smile.com/quotes/author/james-hunter/) ## More Boss quotes > [ME AND SUMMER GUNNA BE MOVING IN TOGETHER HELL YA ITS GUNNA BE BOSS!!!!!](https://sms4smile.com/quotes/jon-hawes/me-and-summer-gunna-be-moving-in-together-hell-ya-its-gunna-be-boss/) [Jon Hawes](https://sms4smile.com/quotes/author/jon-hawes/) > [“having sex with her boss.”](https://sms4smile.com/quotes/stephen-henning/having-sex-with-her-boss/) Stephen Henning > [Once in a while there's wisdom in recognizing that the Boss is.](https://sms4smile.com/quotes/malcolm-forbes/once-in-a-while-there-s-wisdom-in-recognizing-that-the-boss-is/) [Malcolm Forbes](https://sms4smile.com/quotes/author/malcolm-forbes/) > [I understand the formula that producers hire directors and directors are hired to direct and actors are hired to act. I don't have any…](https://sms4smile.com/quotes/danny-trejo/i-understand-the-formula-that-producers-hire-directors-and-directors/) [Danny Trejo](https://sms4smile.com/quotes/author/danny-trejo/) > [It is reassuring for people to feel they have a boss, someone who knows the answers and has charted the course.](https://sms4smile.com/quotes/george-cukor/it-is-reassuring-for-people-to-feel-they-have-a-boss-someone-who/) [George Cukor](https://sms4smile.com/quotes/author/george-cukor/) > [I don't have a boss or PR person, so I'm accountable to no one.](https://sms4smile.com/quotes/chris-sacca/i-don-t-have-a-boss-or-pr-person-so-i-m-accountable-to-no-one/) [Chris Sacca](https://sms4smile.com/quotes/author/chris-sacca/) > [ I remember Robin \[Williams\] walked up to me after the last take and said, "Thanks boss! We nailed it!" That will probably be one… ](https://sms4smile.com/quotes/roberto-aguire/i-remember-robin-williams-walked-up-to-me-after-the-last-take-and/) Roberto Aguire > [For many of us, work is the one place where we feel appreciated. The things that we long to experience at home - pride…](https://sms4smile.com/quotes/arlie-russell-hochschild/for-many-of-us-work-is-the-one-place-where-we-feel-appreciated-the/) [Arlie Russell Hochschild](https://sms4smile.com/quotes/author/arlie-russell-hochschild/) > [Your manager is your boss and tells you what to do, what to wear and who to be, so our relationship changed. I loved…](https://sms4smile.com/quotes/jane-mcdonald/your-manager-is-your-boss-and-tells-you-what-to-do-what-to-wear-and/) [Jane McDonald](https://sms4smile.com/quotes/author/jane-mcdonald/) > [When I get home, I'm not the boss like I am at work - I slip into a more feminine role. I take everything…](https://sms4smile.com/quotes/miranda-kerr/when-i-get-home-i-m-not-the-boss-like-i-am-at-work-i-slip-into-a-more/) [Miranda Kerr](https://sms4smile.com/quotes/author/miranda-kerr/) > [I can't say it was challenging for me to shake the image of Frasier. I've been fortunate to have had a very interesting career…](https://sms4smile.com/quotes/kelsey-grammer/i-can-t-say-it-was-challenging-for-me-to-shake-the-image-of-frasier-i/) [Kelsey Grammer](https://sms4smile.com/quotes/author/kelsey-grammer/) > [You will be at your best forever, Even now you have good moments. Occasional glimpses of your heavenly self. When you change your baby's…](https://sms4smile.com/quotes/max-lucado/you-will-be-at-your-best-forever-even-now-you-have-good-moments/) [Max Lucado](https://sms4smile.com/quotes/author/max-lucado/) > [Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and…](https://sms4smile.com/quotes/jack-welch/take-lack-of-candor-i-m-not-talking-about-boldface-lying-but-a/) [Jack Welch](https://sms4smile.com/quotes/author/jack-welch/) > [“Pizza as a reward at work, gotta love it. Personally, I'd rather have that than a raise. Give me a pizza, boss, and let…](https://sms4smile.com/quotes/jarod-kintz/pizza-as-a-reward-at-work-gotta-love-it-personally-i-d-rather-have/) [Jarod Kintz](https://sms4smile.com/quotes/author/jarod-kintz/) > [Let me spell it out: with the psychotic boss, nothing you do is ever quite right. They set traps, asking you to do things,…](https://sms4smile.com/quotes/robert-greene/let-me-spell-it-out-with-the-psychotic-boss-nothing-you-do-is-ever/) [Robert Greene](https://sms4smile.com/quotes/author/robert-greene/) [Browse all 1,833 Boss quotes ](https://sms4smile.com/quotes/about/boss/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?", "creator": { "@type": "Person", "name": "James Hunter" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/james-hunter/while-everyone-s-focusing-on-keeping-the-boss-happy-who-s-focusing-on/", "about": { "@type": "Thing", "name": "Boss" }, "@id": "https://sms4smile.com/quotes/james-hunter/while-everyone-s-focusing-on-keeping-the-boss-happy-who-s-focusing-on/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/4b5/james-hunter-16269_boss_while-everyone-s-focusing-on-keeping-the_1515194.jpg", "contentUrl": "https://sms4smile.com/quotes/i/4b5/james-hunter-16269_boss_while-everyone-s-focusing-on-keeping-the_1515194.jpg", "url": "https://sms4smile.com/quotes/i/4b5/james-hunter-16269_boss_while-everyone-s-focusing-on-keeping-the_1515194.jpg", "width": 1080, "height": 1080, "caption": "“...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?” — James Hunter", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "James Hunter", "item": "https://sms4smile.com/quotes/author/james-hunter/" }, { "@type": "ListItem", "position": 4, "name": "...while everyone's focusing on keeping the...", "item": "https://sms4smile.com/quotes/james-hunter/while-everyone-s-focusing-on-keeping-the-boss-happy-who-s-focusing-on/" } ], "@id": "https://sms4smile.com/quotes/james-hunter/while-everyone-s-focusing-on-keeping-the-boss-happy-who-s-focusing-on/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```