--- title: "Meaning & Key Takeaway of: The work done at Netflix highlights one…" description: "\"“The work done at Netflix highlights one very specific way we can use telemetry to mitigate problems before they impact our customer.”\" — Gene Kim" image: "https://sms4smile.com/quotes/i/f2f/gene-kim-2268_streaming_the-work-done-at-netflix-highlights-one_2298607.jpg" --- # The work done at Netflix highlights one very specific way… ![“The work done at Netflix highlights one very specific way we can use telemetry to mitigate problems before they impact our customer.” quote by Gene Kim](https://sms4smile.com/quotes/i/f2f/gene-kim-2268_streaming_the-work-done-at-netflix-highlights-one_2298607.jpg) [Download](https://sms4smile.com/quotes/i/f2f/gene-kim-2268_streaming_the-work-done-at-netflix-highlights-one_2298607.jpg) [Open image](https://sms4smile.com/quotes/i/f2f/gene-kim-2268_streaming_the-work-done-at-netflix-highlights-one_2298607.jpg) > ““The work done at Netflix highlights one very specific way we can use telemetry to mitigate problems before they impact our customer.”” [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Telemetry can predict and prevent issues before customers notice them. **In simple terms:** Use data to stop problems early. Key Takeaway Monitor data, act early. Themes proactive monitoring customer experience operations Mood analytical forward‑looking Type technical strategic When to use this quote - software releases - customer support - system health monitoring - incident response Key Concepts observability predictive analytics risk mitigation Questions to Reflect On - How can we ensure telemetry data is reliable? - What early signals should we prioritize? A Different Perspective Telemetry requires accurate data collection and analysis. ★ ★ ★ ★ ★ No ratings yet [Mitigate Problems](https://sms4smile.com/quotes/about/mitigate-problems-5428363/) [Netflix Highlights](https://sms4smile.com/quotes/about/netflix-highlights-5428361/) [Streaming](https://sms4smile.com/quotes/about/streaming/) [Telemetry Mitigate](https://sms4smile.com/quotes/about/telemetry-mitigate-5428360/) [Use Telemetry](https://sms4smile.com/quotes/about/use-telemetry-5428362/) [Work done](https://sms4smile.com/quotes/about/work-done/) [Work Netflix](https://sms4smile.com/quotes/about/work-netflix-1587749/) ## Related quotes > [It’s been a dream to work with Netflix because they don’t have any pressure from advertisers.](https://sms4smile.com/quotes/bill-burr/it-s-been-a-dream-to-work-with-netflix-because-they-don-t-have-any/) [Bill Burr](https://sms4smile.com/quotes/author/bill-burr/) > [A lot of people that I work with now call me Netflix's poster boy and that makes me so happy as who doesn't want…](https://sms4smile.com/quotes/rohit-saraf/a-lot-of-people-that-i-work-with-now-call-me-netflix-s-poster-boy-and/) [Rohit Saraf](https://sms4smile.com/quotes/author/rohit-saraf/) > [I'd been lucky to do radio drama and RTE things. Having the opportunity to work with Netflix was wild to me but I'm still…](https://sms4smile.com/quotes/amybeth-mcnulty/i-d-been-lucky-to-do-radio-drama-and-rte-things-having-the/) [Amybeth McNulty](https://sms4smile.com/quotes/author/amybeth-mcnulty/) > [I am a fan of the Marvel shows. I think some of what they're doing and the work on Netflix is fantastic.](https://sms4smile.com/quotes/channing-dungey/i-am-a-fan-of-the-marvel-shows-i-think-some-of-what-they-re-doing-and/) [Channing Dungey](https://sms4smile.com/quotes/author/channing-dungey/) > [For documentaries, I think streaming plays an amazing role, but it's a problem when the one service you initially relied on to have an…](https://sms4smile.com/quotes/debra-granik/for-documentaries-i-think-streaming-plays-an-amazing-role-but-it-s-a/) [Debra Granik](https://sms4smile.com/quotes/author/debra-granik/) > [Streaming services are very important.](https://sms4smile.com/quotes/tones-and-i/streaming-services-are-very-important/) [Tones and I](https://sms4smile.com/quotes/author/tones-and-i/) > [Netflix represents, as well as all the streaming services, something that I've been talking about being so important to inclusive voices around films.](https://sms4smile.com/quotes/ava-duvernay/netflix-represents-as-well-as-all-the-streaming-services-something/) [Ava DuVernay](https://sms4smile.com/quotes/author/ava-duvernay/) > [And the Raven, never flitting, Still is sitting, still is sitting On the pallid bust of Pallas Just above my chamber door; And his…](https://sms4smile.com/quotes/edgar-allan-poe/and-the-raven-never-flitting-still-is-sitting-still-is-sitting-on-the/) [Edgar Allan Poe](https://sms4smile.com/quotes/author/edgar-allan-poe/) > [Creating anything new is incredibly difficult. It's just so much easier to sit on the couch and watch Netflix and just consume.](https://sms4smile.com/quotes/james-murray/creating-anything-new-is-incredibly-difficult-it-s-just-so-much/) [James Murray](https://sms4smile.com/quotes/author/james-murray/) > [It's so amazing that you can give somebody like David Fincher 'House of Cards,' and he can do whatever he wants - Netflix doesn't…](https://sms4smile.com/quotes/jane-lynch/it-s-so-amazing-that-you-can-give-somebody-like-david-fincher-house/) [Jane Lynch](https://sms4smile.com/quotes/author/jane-lynch/) > [We get sucked into the Internet and streaming information, and its time to just unplug and look within.](https://sms4smile.com/quotes/jonathan-cain/we-get-sucked-into-the-internet-and-streaming-information-and-its/) [Jonathan Cain](https://sms4smile.com/quotes/author/jonathan-cain/) > [Movie theaters still exist in spite of all of the alternatives that are available, video and video-on-demand and DVD and streaming video and all…](https://sms4smile.com/quotes/leonard-maltin/movie-theaters-still-exist-in-spite-of-all-of-the-alternatives-that/) [Leonard Maltin](https://sms4smile.com/quotes/author/leonard-maltin/) > [We make movies to be watched in theatres. Online streaming is more of a bonus, to revisit the film.](https://sms4smile.com/quotes/thiagarajan-kumararaja/we-make-movies-to-be-watched-in-theatres-online-streaming-is-more-of/) [Thiagarajan Kumararaja](https://sms4smile.com/quotes/author/thiagarajan-kumararaja/) > [I always admired Netflix's business model; they are really good at what they do.](https://sms4smile.com/quotes/colleen-ballinger/i-always-admired-netflix-s-business-model-they-are-really-good-at/) [Colleen Ballinger](https://sms4smile.com/quotes/author/colleen-ballinger/) > [With platforms like Netflix, things are evolving as they are making content-driven films and series.](https://sms4smile.com/quotes/amyra-dastur/with-platforms-like-netflix-things-are-evolving-as-they-are-making/) [Amyra Dastur](https://sms4smile.com/quotes/author/amyra-dastur/) ## More by Gene Kim > [“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three years. They…](https://sms4smile.com/quotes/gene-kim/for-those-organizations-that-provided-a-stock-ticker-symbol-we-found/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone’s queue—or…](https://sms4smile.com/quotes/gene-kim/a-critical-part-of-the-second-way-is-making-wait-times-visible-so-you/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and how to…](https://sms4smile.com/quotes/gene-kim/when-something-does-go-wrong-we-conduct-blameless-post-mortems-not-to/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick,…](https://sms4smile.com/quotes/gene-kim/bill-baker-a-distinguished-engineer-at-microsoft-quipped-that-we-used/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“To even get feedback from our integration process would require twenty-four to thirty-six hours.”](https://sms4smile.com/quotes/gene-kim/to-even-get-feedback-from-our-integration-process-would-require/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that remain completely…](https://sms4smile.com/quotes/gene-kim/work-can-bounce-between-teams-endlessly-due-to-incomplete-information/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“practicing five minutes daily is better than practicing once a week for three hours. And if you want to create a genuine culture of…](https://sms4smile.com/quotes/gene-kim/practicing-five-minutes-daily-is-better-than-practicing-once-a-week/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“habits are what enable mastery.”](https://sms4smile.com/quotes/gene-kim/habits-are-what-enable-mastery/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“20% on detailed planning (Their poor throughput and high lead times were misattributed to faulty estimation, and so, hoping to get a better answer,…](https://sms4smile.com/quotes/gene-kim/20-on-detailed-planning-their-poor-throughput-and-high-lead-times/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Features are always a gamble. If you’re lucky, ten percent will get the desired benefits.”](https://sms4smile.com/quotes/gene-kim/features-are-always-a-gamble-if-you-re-lucky-ten-percent-will-get-the/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“I listen to Wes and Patty brainstorm ideas to reduce yet another dependency on Brent when something starts to bother me. Erik called WIP,…](https://sms4smile.com/quotes/gene-kim/i-listen-to-wes-and-patty-brainstorm-ideas-to-reduce-yet-another/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [The status quo (of development) pre-ordains failure from the very beginning.](https://sms4smile.com/quotes/gene-kim/the-status-quo-of-development-pre-ordains-failure-from-the-very/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“high performers were twice as likely to exceed profitability, market share, and productivity goals. And,”](https://sms4smile.com/quotes/gene-kim/high-performers-were-twice-as-likely-to-exceed-profitability-market/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“we value improvement of our daily work more than daily work itself.”](https://sms4smile.com/quotes/gene-kim/we-value-improvement-of-our-daily-work-more-than-daily-work-itself/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Alert fatigue is the single biggest problem we have right now…We need to be more intelligent about our alerts or we’ll all go insane.”](https://sms4smile.com/quotes/gene-kim/alert-fatigue-is-the-single-biggest-problem-we-have-right-now-we-need/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Explore all 175 Gene Kim quotes ](https://sms4smile.com/quotes/author/gene-kim/) ## More Streaming quotes > [With platforms like Netflix, things are evolving as they are making content-driven films and series.](https://sms4smile.com/quotes/amyra-dastur/with-platforms-like-netflix-things-are-evolving-as-they-are-making/) [Amyra Dastur](https://sms4smile.com/quotes/author/amyra-dastur/) > [I always admired Netflix's business model; they are really good at what they do.](https://sms4smile.com/quotes/colleen-ballinger/i-always-admired-netflix-s-business-model-they-are-really-good-at/) [Colleen Ballinger](https://sms4smile.com/quotes/author/colleen-ballinger/) > [We make movies to be watched in theatres. Online streaming is more of a bonus, to revisit the film.](https://sms4smile.com/quotes/thiagarajan-kumararaja/we-make-movies-to-be-watched-in-theatres-online-streaming-is-more-of/) [Thiagarajan Kumararaja](https://sms4smile.com/quotes/author/thiagarajan-kumararaja/) > [Movie theaters still exist in spite of all of the alternatives that are available, video and video-on-demand and DVD and streaming video and all…](https://sms4smile.com/quotes/leonard-maltin/movie-theaters-still-exist-in-spite-of-all-of-the-alternatives-that/) [Leonard Maltin](https://sms4smile.com/quotes/author/leonard-maltin/) > [We get sucked into the Internet and streaming information, and its time to just unplug and look within.](https://sms4smile.com/quotes/jonathan-cain/we-get-sucked-into-the-internet-and-streaming-information-and-its/) [Jonathan Cain](https://sms4smile.com/quotes/author/jonathan-cain/) > [It's so amazing that you can give somebody like David Fincher 'House of Cards,' and he can do whatever he wants - Netflix doesn't…](https://sms4smile.com/quotes/jane-lynch/it-s-so-amazing-that-you-can-give-somebody-like-david-fincher-house/) [Jane Lynch](https://sms4smile.com/quotes/author/jane-lynch/) > [Creating anything new is incredibly difficult. It's just so much easier to sit on the couch and watch Netflix and just consume.](https://sms4smile.com/quotes/james-murray/creating-anything-new-is-incredibly-difficult-it-s-just-so-much/) [James Murray](https://sms4smile.com/quotes/author/james-murray/) > [And the Raven, never flitting, Still is sitting, still is sitting On the pallid bust of Pallas Just above my chamber door; And his…](https://sms4smile.com/quotes/edgar-allan-poe/and-the-raven-never-flitting-still-is-sitting-still-is-sitting-on-the/) [Edgar Allan Poe](https://sms4smile.com/quotes/author/edgar-allan-poe/) > [Netflix represents, as well as all the streaming services, something that I've been talking about being so important to inclusive voices around films.](https://sms4smile.com/quotes/ava-duvernay/netflix-represents-as-well-as-all-the-streaming-services-something/) [Ava DuVernay](https://sms4smile.com/quotes/author/ava-duvernay/) > [Streaming services are very important.](https://sms4smile.com/quotes/tones-and-i/streaming-services-are-very-important/) [Tones and I](https://sms4smile.com/quotes/author/tones-and-i/) > [For documentaries, I think streaming plays an amazing role, but it's a problem when the one service you initially relied on to have an…](https://sms4smile.com/quotes/debra-granik/for-documentaries-i-think-streaming-plays-an-amazing-role-but-it-s-a/) [Debra Granik](https://sms4smile.com/quotes/author/debra-granik/) > [That's very, very important to me, to give another narrative. And Netflix has not been afraid of doing that, as we see from the…](https://sms4smile.com/quotes/danielle-brooks/that-s-very-very-important-to-me-to-give-another-narrative-and/) [Danielle Brooks](https://sms4smile.com/quotes/author/danielle-brooks/) > [Netflix did it right and focused on all the things that have replaced the dumb, raw numbers of the Nielsen world - they embraced…](https://sms4smile.com/quotes/kevin-spacey/netflix-did-it-right-and-focused-on-all-the-things-that-have-replaced/) [Kevin Spacey](https://sms4smile.com/quotes/author/kevin-spacey/) > [ I had complete freedom. They \[Netflix\] knew roughly what I was doing. ](https://sms4smile.com/quotes/werner-herzog/i-had-complete-freedom-they-netflix-knew-roughly-what-i-was-doing/) [Werner Herzog](https://sms4smile.com/quotes/author/werner-herzog/) > [The life blood streaming thro' my heart, Or my more dear immortal part, Is not more fondly dear.](https://sms4smile.com/quotes/john-bunyan/the-life-blood-streaming-thro-my-heart-or-my-more-dear-immortal-part/) [John Bunyan](https://sms4smile.com/quotes/author/john-bunyan/) [Browse all 332 Streaming quotes ](https://sms4smile.com/quotes/about/streaming/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“The work done at Netflix highlights one very specific way we can use telemetry to mitigate problems before they impact our customer.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/gene-kim/the-work-done-at-netflix-highlights-one-very-specific-way-we-can-use/", "about": { "@type": "Thing", "name": "Streaming" }, "@id": "https://sms4smile.com/quotes/gene-kim/the-work-done-at-netflix-highlights-one-very-specific-way-we-can-use/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/f2f/gene-kim-2268_streaming_the-work-done-at-netflix-highlights-one_2298607.jpg", "contentUrl": "https://sms4smile.com/quotes/i/f2f/gene-kim-2268_streaming_the-work-done-at-netflix-highlights-one_2298607.jpg", "url": "https://sms4smile.com/quotes/i/f2f/gene-kim-2268_streaming_the-work-done-at-netflix-highlights-one_2298607.jpg", "width": 1080, "height": 1080, "caption": "“The work done at Netflix highlights one very specific way we can use telemetry to mitigate problems before…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Gene Kim", "item": "https://sms4smile.com/quotes/author/gene-kim/" }, { "@type": "ListItem", "position": 4, "name": "“The work done at Netflix highlights...", "item": "https://sms4smile.com/quotes/gene-kim/the-work-done-at-netflix-highlights-one-very-specific-way-we-can-use/" } ], "@id": "https://sms4smile.com/quotes/gene-kim/the-work-done-at-netflix-highlights-one-very-specific-way-we-can-use/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```