--- title: "Meaning & Key Takeaway of: In one case, we even found a ticket that…" description: "\"“In one case, we even found a ticket that Wes put in over ten years ago as a junior engineer, referring to some task for a machine that has been long s..." image: "https://sms4smile.com/quotes/i/905/gene-kim-2268_ten-years_in-one-case-we-even-found-a-ticket-that_2770105.jpg" --- # In one case, we even found a ticket that Wes put in over… ![“In one case, we even found a ticket that Wes put in over ten years ago as a junior engineer, referring to some task for a machine that has been long since decommissioned.” quote by Gene Kim](https://sms4smile.com/quotes/i/905/gene-kim-2268_ten-years_in-one-case-we-even-found-a-ticket-that_2770105.jpg) [Download](https://sms4smile.com/quotes/i/905/gene-kim-2268_ten-years_in-one-case-we-even-found-a-ticket-that_2770105.jpg) [Open image](https://sms4smile.com/quotes/i/905/gene-kim-2268_ten-years_in-one-case-we-even-found-a-ticket-that_2770105.jpg) > ““In one case, we even found a ticket that Wes put in over ten years ago as a junior engineer, referring to some task for a machine that has been long since decommissioned.”” [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Even outdated tasks can surface, showing the need for diligent documentation. **In simple terms:** Old tickets reveal hidden issues. Key Takeaway Maintain clear records. Themes process learning accountability Mood practical analytical Type professional educational When to use this quote - IT operations - project management Key Concepts legacy systems documentation Questions to Reflect On - How do you ensure records stay current? - What tools help track old tasks? A Different Perspective Documentation can be ignored. ★ ★ ★ ★ ★ No ratings yet [Case Ticket](https://sms4smile.com/quotes/about/case-ticket-3235721/) [Engineer Referring](https://sms4smile.com/quotes/about/engineer-referring-3235722/) [Ten years](https://sms4smile.com/quotes/about/ten-years/) [Ten years ago](https://sms4smile.com/quotes/about/ten-years-ago/) [Ticket Wes](https://sms4smile.com/quotes/about/ticket-wes-3235719/) [Wes Years](https://sms4smile.com/quotes/about/wes-years-3235720/) [Years ago](https://sms4smile.com/quotes/about/years-ago/) ## Related quotes > [I open journal, I look at the picture and I remember where I was. And I remember the time of day, the temperature of…](https://sms4smile.com/quotes/david-small/i-open-journal-i-look-at-the-picture-and-i-remember-where-i-was-and-i/) [David Small](https://sms4smile.com/quotes/author/david-small/) > [Actually I did, because I saw the film like everyone else, ten years ago and I remembered some of it. I just wanted to…](https://sms4smile.com/quotes/julianne-moore/actually-i-did-because-i-saw-the-film-like-everyone-else-ten-years/) [Julianne Moore](https://sms4smile.com/quotes/author/julianne-moore/) > [“Ten years ago I saw a documentary on the siege of that Moscow theater. After just forty-eight hours of the terrorists confining the hostages…](https://sms4smile.com/quotes/maria-semple/ten-years-ago-i-saw-a-documentary-on-the-siege-of-that-moscow-theater/) [Maria Semple](https://sms4smile.com/quotes/author/maria-semple/) > [“You’re worthless.” “Tell me something I don’t know.” He went on, “You would probably have been more useful to the world if you’d actually…](https://sms4smile.com/quotes/sarah-j-maas/you-re-worthless-tell-me-something-i-don-t-know-he-went-on-you-would/) [Sarah J. Maas](https://sms4smile.com/quotes/author/sarah-j-maas/) > [Ten years ago, TV cookery shows were about a man or a woman following recipes. 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Now, I'm…](https://sms4smile.com/quotes/paulo-coelho/i-must-have-no-fear-of-failure-it-was-my-fear-of-failure-that-first/) [Paulo Coelho](https://sms4smile.com/quotes/author/paulo-coelho/) > [I have been a vegetarian for forty-two years. I did it because I didn't want animals to die so I could eat. Then, eight…](https://sms4smile.com/quotes/sam-simon/i-have-been-a-vegetarian-for-forty-two-years-i-did-it-because-i-didn/) [Sam Simon](https://sms4smile.com/quotes/author/sam-simon/) > [What we did ten years ago with the Playstation was a phenomenal success story for the company. That product had a ten year life…](https://sms4smile.com/quotes/ian-jackson/what-we-did-ten-years-ago-with-the-playstation-was-a-phenomenal/) [Ian Jackson](https://sms4smile.com/quotes/author/ian-jackson/) > [If someone had said to me ten years ago "Yo, we have this role of this pimp who wants to be a rapper, he…](https://sms4smile.com/quotes/morris-chestnut/if-someone-had-said-to-me-ten-years-ago-yo-we-have-this-role-of-this/) [Morris Chestnut](https://sms4smile.com/quotes/author/morris-chestnut/) > [The time to begin most things is ten years ago.](https://sms4smile.com/quotes/mignon-mclaughlin/the-time-to-begin-most-things-is-ten-years-ago/) [Mignon McLaughlin](https://sms4smile.com/quotes/author/mignon-mclaughlin/) > [“Ten years ago, he was the hard­work­ing salt of the earth. All he want­ed was to go to Heav­en. Sit­ting here to­day, ev­ery­thing that…](https://sms4smile.com/quotes/chuck-palahniuk/ten-years-ago-he-was-the-hard-work-ing-salt-of-the-earth-all-he-want/) [Chuck Palahniuk](https://sms4smile.com/quotes/author/chuck-palahniuk/) > [“I tried to leave you alone, Fitz. To find what peace you could, even if it excluded me from your life.” Ten years ago,…](https://sms4smile.com/quotes/robin-hobb/i-tried-to-leave-you-alone-fitz-to-find-what-peace-you-could-even-if/) [Robin Hobb](https://sms4smile.com/quotes/author/robin-hobb/) > [Ten years ago, in 94, we thought maybe nobody would ever care about Styx again.](https://sms4smile.com/quotes/james-young/ten-years-ago-in-94-we-thought-maybe-nobody-would-ever-care-about/) [James Young](https://sms4smile.com/quotes/author/james-young/) ## More by Gene Kim > [“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three years. They…](https://sms4smile.com/quotes/gene-kim/for-those-organizations-that-provided-a-stock-ticker-symbol-we-found/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone’s queue—or…](https://sms4smile.com/quotes/gene-kim/a-critical-part-of-the-second-way-is-making-wait-times-visible-so-you/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and how to…](https://sms4smile.com/quotes/gene-kim/when-something-does-go-wrong-we-conduct-blameless-post-mortems-not-to/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick,…](https://sms4smile.com/quotes/gene-kim/bill-baker-a-distinguished-engineer-at-microsoft-quipped-that-we-used/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“To even get feedback from our integration process would require twenty-four to thirty-six hours.”](https://sms4smile.com/quotes/gene-kim/to-even-get-feedback-from-our-integration-process-would-require/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that remain completely…](https://sms4smile.com/quotes/gene-kim/work-can-bounce-between-teams-endlessly-due-to-incomplete-information/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“practicing five minutes daily is better than practicing once a week for three hours. And if you want to create a genuine culture of…](https://sms4smile.com/quotes/gene-kim/practicing-five-minutes-daily-is-better-than-practicing-once-a-week/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“habits are what enable mastery.”](https://sms4smile.com/quotes/gene-kim/habits-are-what-enable-mastery/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“20% on detailed planning (Their poor throughput and high lead times were misattributed to faulty estimation, and so, hoping to get a better answer,…](https://sms4smile.com/quotes/gene-kim/20-on-detailed-planning-their-poor-throughput-and-high-lead-times/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Features are always a gamble. If you’re lucky, ten percent will get the desired benefits.”](https://sms4smile.com/quotes/gene-kim/features-are-always-a-gamble-if-you-re-lucky-ten-percent-will-get-the/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“I listen to Wes and Patty brainstorm ideas to reduce yet another dependency on Brent when something starts to bother me. Erik called WIP,…](https://sms4smile.com/quotes/gene-kim/i-listen-to-wes-and-patty-brainstorm-ideas-to-reduce-yet-another/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [The status quo (of development) pre-ordains failure from the very beginning.](https://sms4smile.com/quotes/gene-kim/the-status-quo-of-development-pre-ordains-failure-from-the-very/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“high performers were twice as likely to exceed profitability, market share, and productivity goals. And,”](https://sms4smile.com/quotes/gene-kim/high-performers-were-twice-as-likely-to-exceed-profitability-market/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“we value improvement of our daily work more than daily work itself.”](https://sms4smile.com/quotes/gene-kim/we-value-improvement-of-our-daily-work-more-than-daily-work-itself/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Alert fatigue is the single biggest problem we have right now…We need to be more intelligent about our alerts or we’ll all go insane.”](https://sms4smile.com/quotes/gene-kim/alert-fatigue-is-the-single-biggest-problem-we-have-right-now-we-need/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Explore all 175 Gene Kim quotes ](https://sms4smile.com/quotes/author/gene-kim/) ## More Ten years quotes > [I wrote when I was a young teen, but I didn't put an eye on the available markets until I was seventeen. 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I'm not sure that when it ends in five, ten years, I'm going to put an…](https://sms4smile.com/quotes/lars-ulrich/metallica-s-the-only-band-i-ve-ever-been-in-i-m-not-sure-that-when-it/) [Lars Ulrich](https://sms4smile.com/quotes/author/lars-ulrich/) > [I open journal, I look at the picture and I remember where I was. And I remember the time of day, the temperature of…](https://sms4smile.com/quotes/david-small/i-open-journal-i-look-at-the-picture-and-i-remember-where-i-was-and-i/) [David Small](https://sms4smile.com/quotes/author/david-small/) > [He should release the tax returns tomorrow. It's crazy. You've got to release six, eight, ten years back tax returns. Take the hit for…](https://sms4smile.com/quotes/william-kristol/he-should-release-the-tax-returns-tomorrow-it-s-crazy-you-ve-got-to/) [William Kristol](https://sms4smile.com/quotes/author/william-kristol/) > [“I tried to leave you alone, Fitz. To find what peace you could, even if it excluded me from your life.” Ten years ago,…](https://sms4smile.com/quotes/robin-hobb/i-tried-to-leave-you-alone-fitz-to-find-what-peace-you-could-even-if/) [Robin Hobb](https://sms4smile.com/quotes/author/robin-hobb/) > [“Ten years ago, he was the hard­work­ing salt of the earth. All he want­ed was to go to Heav­en. Sit­ting here to­day, ev­ery­thing that…](https://sms4smile.com/quotes/chuck-palahniuk/ten-years-ago-he-was-the-hard-work-ing-salt-of-the-earth-all-he-want/) [Chuck Palahniuk](https://sms4smile.com/quotes/author/chuck-palahniuk/) > [“Imagine what I could have done in ten years. I could have learned to speak Japanese. 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You…](https://sms4smile.com/quotes/kanye-west/i-ve-been-connected-to-the-most-culturally-important-albums-of-the/) [Kanye West](https://sms4smile.com/quotes/author/kanye-west/) > [I did nothing but international liberation politics for ten years, and usually it was like, you gain an inch, you lose a half an…](https://sms4smile.com/quotes/steven-van-zandt/i-did-nothing-but-international-liberation-politics-for-ten-years-and/) [Steven Van Zandt](https://sms4smile.com/quotes/author/steven-van-zandt/) [Browse all 1,887 Ten years quotes ](https://sms4smile.com/quotes/about/ten-years/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“In one case, we even found a ticket that Wes put in over ten years ago as a junior engineer, referring to some task for a machine that has been long since decommissioned.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/gene-kim/in-one-case-we-even-found-a-ticket-that-wes-put-in-over-ten-years-ago/", "about": { "@type": "Thing", "name": "Ten years" }, "@id": "https://sms4smile.com/quotes/gene-kim/in-one-case-we-even-found-a-ticket-that-wes-put-in-over-ten-years-ago/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/905/gene-kim-2268_ten-years_in-one-case-we-even-found-a-ticket-that_2770105.jpg", "contentUrl": "https://sms4smile.com/quotes/i/905/gene-kim-2268_ten-years_in-one-case-we-even-found-a-ticket-that_2770105.jpg", "url": "https://sms4smile.com/quotes/i/905/gene-kim-2268_ten-years_in-one-case-we-even-found-a-ticket-that_2770105.jpg", "width": 1080, "height": 1080, "caption": "“In one case, we even found a ticket that Wes put in over ten years ago as a junior engineer, referring to…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Gene Kim", "item": "https://sms4smile.com/quotes/author/gene-kim/" }, { "@type": "ListItem", "position": 4, "name": "“In one case, we even found...", "item": "https://sms4smile.com/quotes/gene-kim/in-one-case-we-even-found-a-ticket-that-wes-put-in-over-ten-years-ago/" } ], "@id": "https://sms4smile.com/quotes/gene-kim/in-one-case-we-even-found-a-ticket-that-wes-put-in-over-ten-years-ago/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```