--- title: "Meaning & Key Takeaway of: common practice of using rumor and…" description: "\"“common practice of using rumor and hearsay, which can lead to the unfortunate metric of mean time until declared innocent—how quickly can we convince ..." image: "https://sms4smile.com/quotes/i/2d0/gene-kim-2268_time_common-practice-of-using-rumor-and-hears_1886651.jpg" --- # common practice of using rumor and hearsay, which can lead… ![“common practice of using rumor and hearsay, which can lead to the unfortunate metric of mean time until declared innocent—how quickly can we convince everyone else that we didn’t cause the outage.” quote by Gene Kim](https://sms4smile.com/quotes/i/2d0/gene-kim-2268_time_common-practice-of-using-rumor-and-hears_1886651.jpg) [Download](https://sms4smile.com/quotes/i/2d0/gene-kim-2268_time_common-practice-of-using-rumor-and-hears_1886651.jpg) [Open image](https://sms4smile.com/quotes/i/2d0/gene-kim-2268_time_common-practice-of-using-rumor-and-hears_1886651.jpg) > ““common practice of using rumor and hearsay, which can lead to the unfortunate metric of mean time until declared innocent—how quickly can we convince everyone else that we didn’t cause the outage.”” [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Rumor and speculation can delay accurate incident response. **In simple terms:** Hearsay slows resolution. Key Takeaway Rely on data, not rumors. Themes communication incident management trust Mood analytical pragmatic Type technical operational When to use this quote - IT outage - crisis response - team meetings Key Concepts operations risk information flow Questions to Reflect On - How to verify information quickly? - What processes reduce rumor spread? A Different Perspective Rumors may sometimes be the only early clue. ★ ★ ★ ★ ★ No ratings yet [Hearsay](https://sms4smile.com/quotes/about/hearsay/) [Innocent Quickly](https://sms4smile.com/quotes/about/innocent-quickly-2699458/) [Rumor](https://sms4smile.com/quotes/about/rumor/) [Rumor Hearsay](https://sms4smile.com/quotes/about/rumor-hearsay-2699456/) [Time](https://sms4smile.com/quotes/about/time/) [Using Rumor](https://sms4smile.com/quotes/about/using-rumor-2699457/) ## Related quotes > [“Hearsay, even from the people I love, doesn't equate to gospel truth.”](https://sms4smile.com/quotes/katie-mcgarry/hearsay-even-from-the-people-i-love-doesn-t-equate-to-gospel-truth/) [Katie McGarry](https://sms4smile.com/quotes/author/katie-mcgarry/) > [“You and your husband have, I think, been very fortunate to know so little, by experience, in your own case or in that of…](https://sms4smile.com/quotes/lewis-carroll/you-and-your-husband-have-i-think-been-very-fortunate-to-know-so/) [Lewis Carroll](https://sms4smile.com/quotes/author/lewis-carroll/) > [“Spread joy and laughter, not hate and rumors.”](https://sms4smile.com/quotes/michael-bassey-johnson/spread-joy-and-laughter-not-hate-and-rumors/) [Michael Bassey Johnson](https://sms4smile.com/quotes/author/michael-bassey-johnson/) > [It is only by hearsay (by word of mouth passed down from generation to generation) that whole peoples adore the God of their fathers…](https://sms4smile.com/quotes/percy-bysshe-shelley/it-is-only-by-hearsay-by-word-of-mouth-passed-down-from-generation-to/) [Percy Bysshe Shelley](https://sms4smile.com/quotes/author/percy-bysshe-shelley/) > [“Questions are not happenstance thoughts nor are questions common problems of today which one picks up from hearsay and booklearning and decks out with…](https://sms4smile.com/quotes/martin-heidegger/questions-are-not-happenstance-thoughts-nor-are-questions-common/) [Martin Heidegger](https://sms4smile.com/quotes/author/martin-heidegger/) > [How can what an Englishman believes be hearsay? It is a contradiction in terms.](https://sms4smile.com/quotes/george-bernard-shaw/how-can-what-an-englishman-believes-be-hearsay-it-is-a-contradiction/) [George Bernard Shaw](https://sms4smile.com/quotes/author/george-bernard-shaw/) > [“Taking your clothes off and spreading yourself on top of Roman Bradford’s desk is a bad idea.” “I was thinking more along the lines…](https://sms4smile.com/quotes/taylor-v-donovan/taking-your-clothes-off-and-spreading-yourself-on-top-of-roman/) [Taylor V. Donovan](https://sms4smile.com/quotes/author/taylor-v-donovan/) > [ We \[tend to\] have more faith in what we imitate than in what we originate. We \[often feel that we\] cannot derive a sense… ](https://sms4smile.com/quotes/bruce-lee/we-tend-to-have-more-faith-in-what-we-imitate-than-in-what-we/) [Bruce Lee](https://sms4smile.com/quotes/author/bruce-lee/) > [I'm trying to deal with ideas about histories, fame, hearsay, and how public identities are constructed.](https://sms4smile.com/quotes/barbara-kruger/i-m-trying-to-deal-with-ideas-about-histories-fame-hearsay-and-how/) [Barbara Kruger](https://sms4smile.com/quotes/author/barbara-kruger/) > [It is thus with most of us; we are what other people say we are. We know ourselves chiefly by hearsay.](https://sms4smile.com/quotes/eric-hoffer/it-is-thus-with-most-of-us-we-are-what-other-people-say-we-are-we/) [Eric Hoffer](https://sms4smile.com/quotes/author/eric-hoffer/) > [We live in a world, a medieval type of world, where someone can accuse you - through gossip and hearsay, and all of a…](https://sms4smile.com/quotes/rand-paul/we-live-in-a-world-a-medieval-type-of-world-where-someone-can-accuse/) [Rand Paul](https://sms4smile.com/quotes/author/rand-paul/) > [The case against Jeff Sessions was threadbare three decades ago. It's based on hearsay and innuendo and a joke he made about the Klan.](https://sms4smile.com/quotes/rich-lowry/the-case-against-jeff-sessions-was-threadbare-three-decades-ago-it-s/) [Rich Lowry](https://sms4smile.com/quotes/author/rich-lowry/) > [For men and women are not only themselves; they are also the region in which they are born, the city apartment or farm in…](https://sms4smile.com/quotes/w-somerset-maugham/for-men-and-women-are-not-only-themselves-they-are-also-the-region-in/) [W. Somerset Maugham](https://sms4smile.com/quotes/author/w-somerset-maugham/) > [Memory itself is an internal rumour; and when to this hearsay within the mind we add the falsified echoes that reach us from others,…](https://sms4smile.com/quotes/george-santayana/memory-itself-is-an-internal-rumour-and-when-to-this-hearsay-within/) [George Santayana](https://sms4smile.com/quotes/author/george-santayana/) > [So true is it that all transactions of preeminent importance are wrapt in doubt and obscurity; while some hold for certain facts the most…](https://sms4smile.com/quotes/tacitus/so-true-is-it-that-all-transactions-of-preeminent-importance-are/) [Tacitus](https://sms4smile.com/quotes/author/tacitus/) ## More by Gene Kim > [“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three years. They…](https://sms4smile.com/quotes/gene-kim/for-those-organizations-that-provided-a-stock-ticker-symbol-we-found/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone’s queue—or…](https://sms4smile.com/quotes/gene-kim/a-critical-part-of-the-second-way-is-making-wait-times-visible-so-you/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and how to…](https://sms4smile.com/quotes/gene-kim/when-something-does-go-wrong-we-conduct-blameless-post-mortems-not-to/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick,…](https://sms4smile.com/quotes/gene-kim/bill-baker-a-distinguished-engineer-at-microsoft-quipped-that-we-used/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“To even get feedback from our integration process would require twenty-four to thirty-six hours.”](https://sms4smile.com/quotes/gene-kim/to-even-get-feedback-from-our-integration-process-would-require/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that remain completely…](https://sms4smile.com/quotes/gene-kim/work-can-bounce-between-teams-endlessly-due-to-incomplete-information/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“practicing five minutes daily is better than practicing once a week for three hours. And if you want to create a genuine culture of…](https://sms4smile.com/quotes/gene-kim/practicing-five-minutes-daily-is-better-than-practicing-once-a-week/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“habits are what enable mastery.”](https://sms4smile.com/quotes/gene-kim/habits-are-what-enable-mastery/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“20% on detailed planning (Their poor throughput and high lead times were misattributed to faulty estimation, and so, hoping to get a better answer,…](https://sms4smile.com/quotes/gene-kim/20-on-detailed-planning-their-poor-throughput-and-high-lead-times/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Features are always a gamble. If you’re lucky, ten percent will get the desired benefits.”](https://sms4smile.com/quotes/gene-kim/features-are-always-a-gamble-if-you-re-lucky-ten-percent-will-get-the/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“I listen to Wes and Patty brainstorm ideas to reduce yet another dependency on Brent when something starts to bother me. Erik called WIP,…](https://sms4smile.com/quotes/gene-kim/i-listen-to-wes-and-patty-brainstorm-ideas-to-reduce-yet-another/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [The status quo (of development) pre-ordains failure from the very beginning.](https://sms4smile.com/quotes/gene-kim/the-status-quo-of-development-pre-ordains-failure-from-the-very/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“high performers were twice as likely to exceed profitability, market share, and productivity goals. And,”](https://sms4smile.com/quotes/gene-kim/high-performers-were-twice-as-likely-to-exceed-profitability-market/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“we value improvement of our daily work more than daily work itself.”](https://sms4smile.com/quotes/gene-kim/we-value-improvement-of-our-daily-work-more-than-daily-work-itself/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) > [“Alert fatigue is the single biggest problem we have right now…We need to be more intelligent about our alerts or we’ll all go insane.”](https://sms4smile.com/quotes/gene-kim/alert-fatigue-is-the-single-biggest-problem-we-have-right-now-we-need/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Explore all 175 Gene Kim quotes ](https://sms4smile.com/quotes/author/gene-kim/) ## More Hearsay quotes > [So true is it that all transactions of preeminent importance are wrapt in doubt and obscurity; while some hold for certain facts the most…](https://sms4smile.com/quotes/tacitus/so-true-is-it-that-all-transactions-of-preeminent-importance-are/) [Tacitus](https://sms4smile.com/quotes/author/tacitus/) > [Memory itself is an internal rumour; and when to this hearsay within the mind we add the falsified echoes that reach us from others,…](https://sms4smile.com/quotes/george-santayana/memory-itself-is-an-internal-rumour-and-when-to-this-hearsay-within/) [George Santayana](https://sms4smile.com/quotes/author/george-santayana/) > [For men and women are not only themselves; they are also the region in which they are born, the city apartment or farm in…](https://sms4smile.com/quotes/w-somerset-maugham/for-men-and-women-are-not-only-themselves-they-are-also-the-region-in/) [W. Somerset Maugham](https://sms4smile.com/quotes/author/w-somerset-maugham/) > [The case against Jeff Sessions was threadbare three decades ago. It's based on hearsay and innuendo and a joke he made about the Klan.](https://sms4smile.com/quotes/rich-lowry/the-case-against-jeff-sessions-was-threadbare-three-decades-ago-it-s/) [Rich Lowry](https://sms4smile.com/quotes/author/rich-lowry/) > [We live in a world, a medieval type of world, where someone can accuse you - through gossip and hearsay, and all of a…](https://sms4smile.com/quotes/rand-paul/we-live-in-a-world-a-medieval-type-of-world-where-someone-can-accuse/) [Rand Paul](https://sms4smile.com/quotes/author/rand-paul/) > [It is thus with most of us; we are what other people say we are. We know ourselves chiefly by hearsay.](https://sms4smile.com/quotes/eric-hoffer/it-is-thus-with-most-of-us-we-are-what-other-people-say-we-are-we/) [Eric Hoffer](https://sms4smile.com/quotes/author/eric-hoffer/) > [I'm trying to deal with ideas about histories, fame, hearsay, and how public identities are constructed.](https://sms4smile.com/quotes/barbara-kruger/i-m-trying-to-deal-with-ideas-about-histories-fame-hearsay-and-how/) [Barbara Kruger](https://sms4smile.com/quotes/author/barbara-kruger/) > [ We \[tend to\] have more faith in what we imitate than in what we originate. We \[often feel that we\] cannot derive a sense… ](https://sms4smile.com/quotes/bruce-lee/we-tend-to-have-more-faith-in-what-we-imitate-than-in-what-we/) [Bruce Lee](https://sms4smile.com/quotes/author/bruce-lee/) > [“You and your husband have, I think, been very fortunate to know so little, by experience, in your own case or in that of…](https://sms4smile.com/quotes/lewis-carroll/you-and-your-husband-have-i-think-been-very-fortunate-to-know-so/) [Lewis Carroll](https://sms4smile.com/quotes/author/lewis-carroll/) > [“Taking your clothes off and spreading yourself on top of Roman Bradford’s desk is a bad idea.” “I was thinking more along the lines…](https://sms4smile.com/quotes/taylor-v-donovan/taking-your-clothes-off-and-spreading-yourself-on-top-of-roman/) [Taylor V. Donovan](https://sms4smile.com/quotes/author/taylor-v-donovan/) > [How can what an Englishman believes be hearsay? It is a contradiction in terms.](https://sms4smile.com/quotes/george-bernard-shaw/how-can-what-an-englishman-believes-be-hearsay-it-is-a-contradiction/) [George Bernard Shaw](https://sms4smile.com/quotes/author/george-bernard-shaw/) > [“Questions are not happenstance thoughts nor are questions common problems of today which one picks up from hearsay and booklearning and decks out with…](https://sms4smile.com/quotes/martin-heidegger/questions-are-not-happenstance-thoughts-nor-are-questions-common/) [Martin Heidegger](https://sms4smile.com/quotes/author/martin-heidegger/) > [It is only by hearsay (by word of mouth passed down from generation to generation) that whole peoples adore the God of their fathers…](https://sms4smile.com/quotes/percy-bysshe-shelley/it-is-only-by-hearsay-by-word-of-mouth-passed-down-from-generation-to/) [Percy Bysshe Shelley](https://sms4smile.com/quotes/author/percy-bysshe-shelley/) > [“Spread joy and laughter, not hate and rumors.”](https://sms4smile.com/quotes/michael-bassey-johnson/spread-joy-and-laughter-not-hate-and-rumors/) [Michael Bassey Johnson](https://sms4smile.com/quotes/author/michael-bassey-johnson/) > [To be grateful is to recognize the love of God in everything.](https://sms4smile.com/quotes/thomas-merton/to-be-grateful-is-to-recognize-the-love-of-god-in-everything/) [Thomas Merton](https://sms4smile.com/quotes/author/thomas-merton/) [Browse all 68 Hearsay quotes ](https://sms4smile.com/quotes/about/hearsay/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“common practice of using rumor and hearsay, which can lead to the unfortunate metric of mean time until declared innocent—how quickly can we convince everyone else that we didn’t cause the outage.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/gene-kim/common-practice-of-using-rumor-and-hearsay-which-can-lead-to-the/", "about": { "@type": "Thing", "name": "Hearsay" }, "@id": "https://sms4smile.com/quotes/gene-kim/common-practice-of-using-rumor-and-hearsay-which-can-lead-to-the/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/2d0/gene-kim-2268_time_common-practice-of-using-rumor-and-hears_1886651.jpg", "contentUrl": "https://sms4smile.com/quotes/i/2d0/gene-kim-2268_time_common-practice-of-using-rumor-and-hears_1886651.jpg", "url": "https://sms4smile.com/quotes/i/2d0/gene-kim-2268_time_common-practice-of-using-rumor-and-hears_1886651.jpg", "width": 1080, "height": 1080, "caption": "“common practice of using rumor and hearsay, which can lead to the unfortunate metric of mean time until…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Gene Kim", "item": "https://sms4smile.com/quotes/author/gene-kim/" }, { "@type": "ListItem", "position": 4, "name": "“common practice of using rumor and...", "item": "https://sms4smile.com/quotes/gene-kim/common-practice-of-using-rumor-and-hearsay-which-can-lead-to-the/" } ], "@id": "https://sms4smile.com/quotes/gene-kim/common-practice-of-using-rumor-and-hearsay-which-can-lead-to-the/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```