--- title: "Meaning & Key Takeaway of: We have awesome, passionate customer…" description: "\"We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.\" —..." image: "https://sms4smile.com/quotes/i/355/eric-yuan-7703_customer_we-have-awesome-passionate-customer-succ_2267727.jpg" --- # We have awesome, passionate customer success and social… ![“We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.” quote by Eric Yuan](https://sms4smile.com/quotes/i/355/eric-yuan-7703_customer_we-have-awesome-passionate-customer-succ_2267727.jpg) [Download](https://sms4smile.com/quotes/i/355/eric-yuan-7703_customer_we-have-awesome-passionate-customer-succ_2267727.jpg) [Open image](https://sms4smile.com/quotes/i/355/eric-yuan-7703_customer_we-have-awesome-passionate-customer-succ_2267727.jpg) > “We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.” [Eric Yuan](https://sms4smile.com/quotes/author/eric-yuan/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Personal empathy drives responsibility for unhappy customers, affecting emotional well‑being. **In simple terms:** Empathy makes you take it personally. Key Takeaway Set boundaries while caring for customers. Themes customer service empathy well‑being Mood concerned balanced Type professional self‑care When to use this quote - support tickets - client meetings - team training Key Concepts emotional labor service mindset Questions to Reflect On - How can you support without over‑absorbing? - What boundaries help you stay effective? A Different Perspective Over‑identifying can lead to burnout. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Customer Needs](https://sms4smile.com/quotes/about/customer-needs-685764/) [Customer success](https://sms4smile.com/quotes/about/customer-success/) [Help](https://sms4smile.com/quotes/about/help/) [Media](https://sms4smile.com/quotes/about/media/) [Passionate Customer](https://sms4smile.com/quotes/about/passionate-customer-4340528/) [Social media](https://sms4smile.com/quotes/about/social-media/) [Success](https://sms4smile.com/quotes/about/success/) [Success Social](https://sms4smile.com/quotes/about/success-social-1545434/) [Teams Customer](https://sms4smile.com/quotes/about/teams-customer-5243649/) [Who](https://sms4smile.com/quotes/about/who/) ## Related quotes > [We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. 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Edwards Deming](https://sms4smile.com/quotes/author/w-edwards-deming/) ## More by Eric Yuan > [The reason why Silicon Valley is a worldwide innovation center is because it is a open culture that embraces diversity. You see people from…](https://sms4smile.com/quotes/eric-yuan/the-reason-why-silicon-valley-is-a-worldwide-innovation-center-is/) [Eric Yuan](https://sms4smile.com/quotes/author/eric-yuan/) > [Once you have a culture problem, it's very hard to fix.](https://sms4smile.com/quotes/eric-yuan/once-you-have-a-culture-problem-it-s-very-hard-to-fix/) [Eric Yuan](https://sms4smile.com/quotes/author/eric-yuan/) > [We do all we can to proactively think about employees, how to care about them.](https://sms4smile.com/quotes/eric-yuan/we-do-all-we-can-to-proactively-think-about-employees-how-to-care/) [Eric Yuan](https://sms4smile.com/quotes/author/eric-yuan/) > [We expect our employees to care about the community, the company, their teammates, customers, and themselves.](https://sms4smile.com/quotes/eric-yuan/we-expect-our-employees-to-care-about-the-community-the-company-their/) [Eric Yuan](https://sms4smile.com/quotes/author/eric-yuan/) > [When you hire someone, you are investing in them.](https://sms4smile.com/quotes/eric-yuan/when-you-hire-someone-you-are-investing-in-them/) [Eric Yuan](https://sms4smile.com/quotes/author/eric-yuan/) > [I never thought that overnight the whole world would be using Zoom. 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If I lose, I feel bad.](https://sms4smile.com/quotes/eric-yuan/when-i-do-something-i-want-to-win-if-i-lose-i-feel-bad/) [Eric Yuan](https://sms4smile.com/quotes/author/eric-yuan/) > [My beloved father passed away just two months after I told him I was going to start a company. 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Not necessarily.](https://sms4smile.com/quotes/ben-bernanke/if-wall-street-crashes-does-main-street-follow-not-necessarily/) [Ben Bernanke](https://sms4smile.com/quotes/author/ben-bernanke/) > [The exact details of how you practice value investing will vary investor to investor, but the fundamental principle of scouring the world, looking for…](https://sms4smile.com/quotes/whitney-tilson/the-exact-details-of-how-you-practice-value-investing-will-vary/) [Whitney Tilson](https://sms4smile.com/quotes/author/whitney-tilson/) > [The best way to hold customers is to constantly figure out how to give them more for less.](https://sms4smile.com/quotes/philip-kotler/the-best-way-to-hold-customers-is-to-constantly-figure-out-how-to/) [Philip Kotler](https://sms4smile.com/quotes/author/philip-kotler/) > [Perhaps the most important reason to be skeptical of government inflation numbers is that the government, like a fox campaigning to guard a hen…](https://sms4smile.com/quotes/peter-schiff/perhaps-the-most-important-reason-to-be-skeptical-of-government/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [When the dollar collapses, it's not doing it in a vacuum. 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I think an investor should believe him and invest accordingly.](https://sms4smile.com/quotes/bill-gross/damn-inflation-full-speed-ahead-greenspan-has-said-in-both-action-and/) [Bill Gross](https://sms4smile.com/quotes/author/bill-gross/) > [“When companies get big, they devote most of their care and feeding to the business that got them big. This is as it should…](https://sms4smile.com/quotes/eric-schmidt/when-companies-get-big-they-devote-most-of-their-care-and-feeding-to/) [Eric Schmidt](https://sms4smile.com/quotes/author/eric-schmidt/) > [“Salesmanship is usually the art of making it the prospect’s problem, the salesperson’s need or desire to earn money.”](https://sms4smile.com/quotes/mokokoma-mokhonoana/salesmanship-is-usually-the-art-of-making-it-the-prospect-s-problem/) [Mokokoma Mokhonoana](https://sms4smile.com/quotes/author/mokokoma-mokhonoana/) [Browse all 9,257 Customer quotes ](https://sms4smile.com/quotes/about/customer/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.", "creator": { "@type": "Person", "name": "Eric Yuan" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/eric-yuan/we-have-awesome-passionate-customer-success-and-social-media-teams/", "about": { "@type": "Thing", "name": "Customer" }, "@id": "https://sms4smile.com/quotes/eric-yuan/we-have-awesome-passionate-customer-success-and-social-media-teams/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/355/eric-yuan-7703_customer_we-have-awesome-passionate-customer-succ_2267727.jpg", "contentUrl": "https://sms4smile.com/quotes/i/355/eric-yuan-7703_customer_we-have-awesome-passionate-customer-succ_2267727.jpg", "url": "https://sms4smile.com/quotes/i/355/eric-yuan-7703_customer_we-have-awesome-passionate-customer-succ_2267727.jpg", "width": 1080, "height": 1080, "caption": "“We have awesome, passionate customer success and social media teams, but when I see a customer who needs…” — Eric Yuan", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Eric Yuan", "item": "https://sms4smile.com/quotes/author/eric-yuan/" }, { "@type": "ListItem", "position": 4, "name": "We have awesome, passionate customer success...", "item": "https://sms4smile.com/quotes/eric-yuan/we-have-awesome-passionate-customer-success-and-social-media-teams/" } ], "@id": "https://sms4smile.com/quotes/eric-yuan/we-have-awesome-passionate-customer-success-and-social-media-teams/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```