--- title: "Meaning & Key Takeaway of: Dropbox needed to test its leap-of-faith…" description: "\"“Dropbox needed to test its leap-of-faith question: if we can provide a superior customer experience, will people give our product a try? They believed..." image: "https://sms4smile.com/quotes/i/b99/eric-ries-2911_customer-experience_dropbox-needed-to-test-its-leap-of-faith_2590259.jpg" --- # Dropbox needed to test its leap-of-faith question: if we… ![“Dropbox needed to test its leap-of-faith question: if we can provide a superior customer experience, will people give our product a try? They believed—rightly, as it turned out—that file synchronization was a problem that most people didn’t know they had. Once you experience the solution, you…” quote by Eric Ries](https://sms4smile.com/quotes/i/b99/eric-ries-2911_customer-experience_dropbox-needed-to-test-its-leap-of-faith_2590259.jpg) [Download](https://sms4smile.com/quotes/i/b99/eric-ries-2911_customer-experience_dropbox-needed-to-test-its-leap-of-faith_2590259.jpg) [Open image](https://sms4smile.com/quotes/i/b99/eric-ries-2911_customer-experience_dropbox-needed-to-test-its-leap-of-faith_2590259.jpg) > ““Dropbox needed to test its leap-of-faith question: if we can provide a superior customer experience, will people give our product a try? They believed—rightly, as it turned out—that file synchronization was a problem that most people didn’t know they had. Once you experience the solution, you can’t imagine how you ever lived without it.”” [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Testing superior experience reveals hidden problems; once solved, users can’t imagine life without it. **In simple terms:** Great solutions become essential after experience. Key Takeaway Validate problems before building solutions. Themes innovation customer experience validation Mood optimistic pragmatic Type strategic educational When to use this quote - startup launch - product development - market research Key Concepts lean methodology product‑market fit user adoption Questions to Reflect On - How to uncover hidden user pains? - When is validation premature? A Different Perspective Assumes users recognize the problem later. ★ ★ ★ ★ ★ No ratings yet [Customer experience](https://sms4smile.com/quotes/about/customer-experience/) ## Related quotes > [“Restaurants are minefields for the socially inept, and I was nervous as always in these situations. But we got off to an excellent start…](https://sms4smile.com/quotes/graeme-simsion/restaurants-are-minefields-for-the-socially-inept-and-i-was-nervous/) [Graeme Simsion](https://sms4smile.com/quotes/author/graeme-simsion/) > [What I have a problem with, is this big worldwide synchronization, this big worldwide oneness, where everybody is just like the same person. I…](https://sms4smile.com/quotes/chronixx/what-i-have-a-problem-with-is-this-big-worldwide-synchronization-this/) Chronixx > [“Automatic synchronization is the killer feature of Dropbox, something that will save lots of time and streamline collaboration.”](https://sms4smile.com/quotes/ian-lamont/automatic-synchronization-is-the-killer-feature-of-dropbox-something/) [Ian Lamont](https://sms4smile.com/quotes/author/ian-lamont/) > [“The insight-driven digital transformation can create synchronization of all functions running seamlessly.”](https://sms4smile.com/quotes/pearl-zhu/the-insight-driven-digital-transformation-can-create-synchronization/) [Pearl Zhu](https://sms4smile.com/quotes/author/pearl-zhu/) > [“Whenever more than one thread accesses a given state variable, and one of them might write to it, they all must coordinate their access…](https://sms4smile.com/quotes/brian-goetz/whenever-more-than-one-thread-accesses-a-given-state-variable-and-one/) [Brian Goetz](https://sms4smile.com/quotes/author/brian-goetz/) > [Highly engaged employees make the customer experience. Disengaged employees break it.](https://sms4smile.com/quotes/timothy-r-clark/highly-engaged-employees-make-the-customer-experience-disengaged/) Timothy R. Clark > [You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure…](https://sms4smile.com/quotes/steve-jobs/you-ve-got-to-start-with-the-customer-experience-and-work-backwards/) [Steve Jobs](https://sms4smile.com/quotes/author/steve-jobs/) > [“Bezos insisted the company needed to master anything that touched the hallowed customer experience, and he resisted any efforts to project profitability.”](https://sms4smile.com/quotes/brad-stone/bezos-insisted-the-company-needed-to-master-anything-that-touched-the/) [Brad Stone](https://sms4smile.com/quotes/author/brad-stone/) > [Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was…](https://sms4smile.com/quotes/howard-schultz/customers-don-t-always-know-what-they-want-the-decline-in-coffee/) [Howard Schultz](https://sms4smile.com/quotes/author/howard-schultz/) > [Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.](https://sms4smile.com/quotes/howard-schultz/starbucks-is-committed-to-evolving-and-enhancing-our-customer/) [Howard Schultz](https://sms4smile.com/quotes/author/howard-schultz/) > [I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There…](https://sms4smile.com/quotes/natalie-massenet/i-believe-that-all-brands-will-become-storytellers-editors-and/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…](https://sms4smile.com/quotes/tony-hsieh/branding-through-customer-service-over-the-years-the-number-one/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not.](https://sms4smile.com/quotes/jimmy-john-liautaud/i-wanted-all-my-stores-to-be-the-same-to-offer-the-same-customer/) [Jimmy John Liautaud](https://sms4smile.com/quotes/author/jimmy-john-liautaud/) > [“A Value Proposition creates value for a Customer Segment through a distinct mix of elements catering to that segment’s needs. Values may be quantitative…](https://sms4smile.com/quotes/alexander-osterwalder/a-value-proposition-creates-value-for-a-customer-segment-through-a/) [Alexander Osterwalder](https://sms4smile.com/quotes/author/alexander-osterwalder/) > [“In the innovation age customer experience is key. Your impression defines their expression”](https://sms4smile.com/quotes/fela-durotoye/in-the-innovation-age-customer-experience-is-key-your-impression/) [Fela Durotoye](https://sms4smile.com/quotes/author/fela-durotoye/) ## More by Eric Ries > [The lesson of the MVP is that any additional work beyond what was required to start learning is waste, no matter how important it…](https://sms4smile.com/quotes/eric-ries/the-lesson-of-the-mvp-is-that-any-additional-work-beyond-what-was/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [HubSpot has used the lean startup method to build a spectacularly successful company. What I particularly love about HubSpot is that they are so…](https://sms4smile.com/quotes/eric-ries/hubspot-has-used-the-lean-startup-method-to-build-a-spectacularly/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [By the time that product is ready to be distributed widely, it will already have established customers.](https://sms4smile.com/quotes/eric-ries/by-the-time-that-product-is-ready-to-be-distributed-widely-it-will/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [It was 1999, and we were building a way for college kids to create online profiles for the purpose of sharing... with employers. Oops.…](https://sms4smile.com/quotes/eric-ries/it-was-1999-and-we-were-building-a-way-for-college-kids-to-create/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [Except in very narrow cases, where there's breakthrough science that needs patent production, worrying about competitors is a waste of time. If you can't…](https://sms4smile.com/quotes/eric-ries/except-in-very-narrow-cases-where-there-s-breakthrough-science-that/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [“waiting too long to release can lead to the ultimate waste: making something that nobody wants.”](https://sms4smile.com/quotes/eric-ries/waiting-too-long-to-release-can-lead-to-the-ultimate-waste-making/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [There's nothing wrong with raising venture capital. Many lean startups are ambitious and are able to deploy large amounts of capital. What differentiates them…](https://sms4smile.com/quotes/eric-ries/there-s-nothing-wrong-with-raising-venture-capital-many-lean-startups/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [“In the Lean Startup model, every product, every feature, every marketing campaign—everything a startup does—is understood to be an experiment designed to achieve validated…](https://sms4smile.com/quotes/eric-ries/in-the-lean-startup-model-every-product-every-feature-every-marketing/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [Learning is the essential unit of progress for startups.](https://sms4smile.com/quotes/eric-ries/learning-is-the-essential-unit-of-progress-for-startups/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [“...a long-term reputation is only at risk when companies engage in vocal launch activities such as PR and building hype. When a product fails…](https://sms4smile.com/quotes/eric-ries/a-long-term-reputation-is-only-at-risk-when-companies-engage-in-vocal/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [The minimum viable product is that version of a new product which allows a team to collect the maximum amount of validated learning about…](https://sms4smile.com/quotes/eric-ries/the-minimum-viable-product-is-that-version-of-a-new-product-which/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [Every startup has a chance to change the world, by bringing not just a new product, but an entirely new institution into existence.](https://sms4smile.com/quotes/eric-ries/every-startup-has-a-chance-to-change-the-world-by-bringing-not-just-a/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [Entrepreneurs can't forecast accurately, because they are trying something fundamentally new. So they will often be laughably behind plan - and on the brink…](https://sms4smile.com/quotes/eric-ries/entrepreneurs-can-t-forecast-accurately-because-they-are-trying/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [Meritocracy is a good thing. Whenever possibly, people should be judged based on their work and results, not superficial qualities.](https://sms4smile.com/quotes/eric-ries/meritocracy-is-a-good-thing-whenever-possibly-people-should-be-judged/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) > [The lean startup method is not about cost, it is about speed.](https://sms4smile.com/quotes/eric-ries/the-lean-startup-method-is-not-about-cost-it-is-about-speed/) [Eric Ries](https://sms4smile.com/quotes/author/eric-ries/) [Explore all 138 Eric Ries quotes ](https://sms4smile.com/quotes/author/eric-ries/) ## More Customer experience quotes > [“In the innovation age customer experience is key. Your impression defines their expression”](https://sms4smile.com/quotes/fela-durotoye/in-the-innovation-age-customer-experience-is-key-your-impression/) [Fela Durotoye](https://sms4smile.com/quotes/author/fela-durotoye/) > [“A Value Proposition creates value for a Customer Segment through a distinct mix of elements catering to that segment’s needs. Values may be quantitative…](https://sms4smile.com/quotes/alexander-osterwalder/a-value-proposition-creates-value-for-a-customer-segment-through-a/) [Alexander Osterwalder](https://sms4smile.com/quotes/author/alexander-osterwalder/) > [I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not.](https://sms4smile.com/quotes/jimmy-john-liautaud/i-wanted-all-my-stores-to-be-the-same-to-offer-the-same-customer/) [Jimmy John Liautaud](https://sms4smile.com/quotes/author/jimmy-john-liautaud/) > [Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…](https://sms4smile.com/quotes/tony-hsieh/branding-through-customer-service-over-the-years-the-number-one/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There…](https://sms4smile.com/quotes/natalie-massenet/i-believe-that-all-brands-will-become-storytellers-editors-and/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.](https://sms4smile.com/quotes/howard-schultz/starbucks-is-committed-to-evolving-and-enhancing-our-customer/) [Howard Schultz](https://sms4smile.com/quotes/author/howard-schultz/) > [Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was…](https://sms4smile.com/quotes/howard-schultz/customers-don-t-always-know-what-they-want-the-decline-in-coffee/) [Howard Schultz](https://sms4smile.com/quotes/author/howard-schultz/) > [“Bezos insisted the company needed to master anything that touched the hallowed customer experience, and he resisted any efforts to project profitability.”](https://sms4smile.com/quotes/brad-stone/bezos-insisted-the-company-needed-to-master-anything-that-touched-the/) [Brad Stone](https://sms4smile.com/quotes/author/brad-stone/) > [You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure…](https://sms4smile.com/quotes/steve-jobs/you-ve-got-to-start-with-the-customer-experience-and-work-backwards/) [Steve Jobs](https://sms4smile.com/quotes/author/steve-jobs/) > [Highly engaged employees make the customer experience. Disengaged employees break it.](https://sms4smile.com/quotes/timothy-r-clark/highly-engaged-employees-make-the-customer-experience-disengaged/) Timothy R. Clark > [When you are Uber, what we care about is the customer experience of getting somebody safely, cheaply, efficiently and reliably from where they are…](https://sms4smile.com/quotes/anthony-levandowski/when-you-are-uber-what-we-care-about-is-the-customer-experience-of/) [Anthony Levandowski](https://sms4smile.com/quotes/author/anthony-levandowski/) > [Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies…](https://sms4smile.com/quotes/jim-bush/getting-service-right-is-more-than-just-a-nice-to-do-it-s-a-must-do/) Jim Bush > [I am enormously proud of how we have transformed the TalkTalk customer experience.](https://sms4smile.com/quotes/dido-harding/i-am-enormously-proud-of-how-we-have-transformed-the-talktalk/) [Dido Harding](https://sms4smile.com/quotes/author/dido-harding/) > [Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has…](https://sms4smile.com/quotes/tony-hsieh/service-over-the-years-the-number-one-driver-of-our-growth-at-zappos/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [“Happy customers are your biggest advocates and can become your most successful sales team.”](https://sms4smile.com/quotes/lisa-masiello/happy-customers-are-your-biggest-advocates-and-can-become-your-most/) Lisa Masiello [Browse all 102 Customer experience quotes ](https://sms4smile.com/quotes/about/customer-experience/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“Dropbox needed to test its leap-of-faith question: if we can provide a superior customer experience, will people give our product a try? They believed—rightly, as it turned out—that file synchronization was a problem that most people didn’t know they had. 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