--- title: "Meaning & Key Takeaway of: People who are using your product and…" description: "\"People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.\" — Emmett Shear" image: "https://sms4smile.com/quotes/i/c08/emmett-shear-19748_issues_people-who-are-using-your-product-and-pu_1425660.jpg" --- # People who are using your product and putting up with all… ![“People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.” quote by Emmett Shear](https://sms4smile.com/quotes/i/c08/emmett-shear-19748_issues_people-who-are-using-your-product-and-pu_1425660.jpg) [Download](https://sms4smile.com/quotes/i/c08/emmett-shear-19748_issues_people-who-are-using-your-product-and-pu_1425660.jpg) [Open image](https://sms4smile.com/quotes/i/c08/emmett-shear-19748_issues_people-who-are-using-your-product-and-pu_1425660.jpg) > “People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.” [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. User‑reported issues often highlight minor bugs, while the biggest systemic problems remain unnoticed until they cause major failures. **In simple terms:** Minor complaints mask larger hidden problems. Key Takeaway Prioritize root‑cause analysis over surface complaints. Themes product management user experience risk assessment Mood analytical cautious pragmatic Type strategic diagnostic When to use this quote - software development - customer support - quality assurance - incident response Key Concepts Systemic risk feedback loops prioritization Questions to Reflect On - What hidden risks might you be overlooking? - How can you surface deeper problems? A Different Perspective Focusing only on visible issues can delay fixing critical flaws. ★ ★ ★ ★ ★ No ratings yet [Issues](https://sms4smile.com/quotes/about/issues/) [People](https://sms4smile.com/quotes/about/people/) [Problem](https://sms4smile.com/quotes/about/problem/) [Problem solving](https://sms4smile.com/quotes/about/problem-solving/) ## Related quotes > [You want people using your product because it's a part of your life, then they can't stop using it.](https://sms4smile.com/quotes/sean-parker/you-want-people-using-your-product-because-it-s-a-part-of-your-life/) [Sean Parker](https://sms4smile.com/quotes/author/sean-parker/) > [You have to be confident about the product you're putting out. It's just like when a boxer is promoting a fight. You can't go…](https://sms4smile.com/quotes/romeo-santos/you-have-to-be-confident-about-the-product-you-re-putting-out-it-s/) [Romeo Santos](https://sms4smile.com/quotes/author/romeo-santos/) > [It would be nice if everybody were a little bit more mindful of what kind of product you're putting out there. Nothing's for everybody.…](https://sms4smile.com/quotes/chelsea-handler/it-would-be-nice-if-everybody-were-a-little-bit-more-mindful-of-what/) [Chelsea Handler](https://sms4smile.com/quotes/author/chelsea-handler/) > [As you start building the product, don't assume that you know all the answers. Listen to the community and adapt. We had a lot…](https://sms4smile.com/quotes/chad-hurley/as-you-start-building-the-product-don-t-assume-that-you-know-all-the/) [Chad Hurley](https://sms4smile.com/quotes/author/chad-hurley/) > [“Research had given him the basics, Tab A into Slot B using Product C after ensuring Product D is firmly in place. The mechanics…](https://sms4smile.com/quotes/rj-scott/research-had-given-him-the-basics-tab-a-into-slot-b-using-product-c/) [RJ Scott](https://sms4smile.com/quotes/author/rj-scott/) > [If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.](https://sms4smile.com/quotes/aaron-levie/if-every-customer-is-using-your-product-correctly-you-ll-never-learn/) [Aaron Levie](https://sms4smile.com/quotes/author/aaron-levie/) > [“It's better to have people be happy using someone else's product than disgruntled using yours.”](https://sms4smile.com/quotes/jason-fried/it-s-better-to-have-people-be-happy-using-someone-else-s-product-than/) [Jason Fried](https://sms4smile.com/quotes/author/jason-fried/) > [With 100 million people, somebody is using your product in some interesting way. If you change it... you're going to break some use cases.](https://sms4smile.com/quotes/mike-krieger/with-100-million-people-somebody-is-using-your-product-in-some/) [Mike Krieger](https://sms4smile.com/quotes/author/mike-krieger/) > [There's a lot that can be done for people who are using technology in a better way.](https://sms4smile.com/quotes/bill-gates/there-s-a-lot-that-can-be-done-for-people-who-are-using-technology-in/) [Bill Gates](https://sms4smile.com/quotes/author/bill-gates/) > [So many people are are using the Internet now to watch movies and TV shows online.](https://sms4smile.com/quotes/luke-pasqualino/so-many-people-are-are-using-the-internet-now-to-watch-movies-and-tv/) [Luke Pasqualino](https://sms4smile.com/quotes/author/luke-pasqualino/) > [It's incredibly exciting to know people are using and living with the things I create.](https://sms4smile.com/quotes/greg-lynn/it-s-incredibly-exciting-to-know-people-are-using-and-living-with-the/) [Greg Lynn](https://sms4smile.com/quotes/author/greg-lynn/) > [When people are using their devices, it's probable that almost half are networking on social media.](https://sms4smile.com/quotes/gary-vaynerchuk/when-people-are-using-their-devices-it-s-probable-that-almost-half/) [Gary Vaynerchuk](https://sms4smile.com/quotes/author/gary-vaynerchuk/) > [There's less violence in the world when people are using Hula-Hoops.](https://sms4smile.com/quotes/mikey-way/there-s-less-violence-in-the-world-when-people-are-using-hula-hoops/) [Mikey Way](https://sms4smile.com/quotes/author/mikey-way/) > [People are using Windows PCs more than they watch TV now.](https://sms4smile.com/quotes/bill-gates/people-are-using-windows-pcs-more-than-they-watch-tv-now/) [Bill Gates](https://sms4smile.com/quotes/author/bill-gates/) > [The community - more than two billion people use our products, and we get that, with that, a lot of people are using that…](https://sms4smile.com/quotes/mark-zuckerberg/the-community-more-than-two-billion-people-use-our-products-and-we/) [Mark Zuckerberg](https://sms4smile.com/quotes/author/mark-zuckerberg/) ## More by Emmett Shear > [Most startups are not just built for the person who is using them. When you do that, every now and then you get really…](https://sms4smile.com/quotes/emmett-shear/most-startups-are-not-just-built-for-the-person-who-is-using-them/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [The crucial people to get your product started for the first 6 months are not who will be using it 3 years later.](https://sms4smile.com/quotes/emmett-shear/the-crucial-people-to-get-your-product-started-for-the-first-6-months/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [The Twitch community loves watching video games, chatting, and broadcasting. The average viewer watches over an hour and a half of video each day.…](https://sms4smile.com/quotes/emmett-shear/the-twitch-community-loves-watching-video-games-chatting-and/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [I wish I could tell you the recipe for figuring out who the target user is for your product and who your users should…](https://sms4smile.com/quotes/emmett-shear/i-wish-i-could-tell-you-the-recipe-for-figuring-out-who-the-target/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [The most common mistakes are showing people your product- don't show them your product, it's sort of like telling them bout a feature.](https://sms4smile.com/quotes/emmett-shear/the-most-common-mistakes-are-showing-people-your-product-don-t-show/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [Who you talk to is just as important as what questions you ask and what you pull away from it.](https://sms4smile.com/quotes/emmett-shear/who-you-talk-to-is-just-as-important-as-what-questions-you-ask-and/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [It's one of the most validating things you can do for a product is go out there and get them to commit to pay…](https://sms4smile.com/quotes/emmett-shear/it-s-one-of-the-most-validating-things-you-can-do-for-a-product-is-go/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [The most interesting things you learn in an interviews come from the: 'interesting', 'tell me more'](https://sms4smile.com/quotes/emmett-shear/the-most-interesting-things-you-learn-in-an-interviews-come-from-the/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [If you just talk to who's easy to talk to, you're not really getting the best data.](https://sms4smile.com/quotes/emmett-shear/if-you-just-talk-to-who-s-easy-to-talk-to-you-re-not-really-getting/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [This is true for most new products. The majority of people you're competing with are non-users. They are people who have never used your…](https://sms4smile.com/quotes/emmett-shear/this-is-true-for-most-new-products-the-majority-of-people-you-re/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [Given the huge number Xbox owners and how many of them love gaming spectatorship, it's a natural fit to bring the Twitch experience to…](https://sms4smile.com/quotes/emmett-shear/given-the-huge-number-xbox-owners-and-how-many-of-them-love-gaming/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [Users think they know what they want, but you get the horseless carriage effect where you're getting asked for a faster horse.](https://sms4smile.com/quotes/emmett-shear/users-think-they-know-what-they-want-but-you-get-the-horseless/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [The pool of people you care about is going to shift over time.](https://sms4smile.com/quotes/emmett-shear/the-pool-of-people-you-care-about-is-going-to-shift-over-time/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [You want to learn about what's already in their heads. You want to avoid putting things there.](https://sms4smile.com/quotes/emmett-shear/you-want-to-learn-about-what-s-already-in-their-heads-you-want-to/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) > [Who would you talk to? That is the first question for almost any startup that you need to answer. Who is my user and…](https://sms4smile.com/quotes/emmett-shear/who-would-you-talk-to-that-is-the-first-question-for-almost-any/) [Emmett Shear](https://sms4smile.com/quotes/author/emmett-shear/) [Explore all 32 Emmett Shear quotes ](https://sms4smile.com/quotes/author/emmett-shear/) ## More Issues quotes > [Politics is not an issue whether you like or dislike , but every citizen must involve.](https://sms4smile.com/quotes/khem-veasna/politics-is-not-an-issue-whether-you-like-or-dislike-but-every/) [Khem Veasna](https://sms4smile.com/quotes/author/khem-veasna/) > [The thing about hitting kids is, think about if you were doing the same thing to another adult. Hitting your kid is really the…](https://sms4smile.com/quotes/zach-braff/the-thing-about-hitting-kids-is-think-about-if-you-were-doing-the/) [Zach Braff](https://sms4smile.com/quotes/author/zach-braff/) > [It can sometimes make people fold into themselves and kind of run away, but I think in this case these characters are being forced…](https://sms4smile.com/quotes/emily-deschanel/it-can-sometimes-make-people-fold-into-themselves-and-kind-of-run/) [Emily Deschanel](https://sms4smile.com/quotes/author/emily-deschanel/) > [One thing that we have learned is that piracy is not a pricing issue. It’s a service issue,](https://sms4smile.com/quotes/gabe-newell/one-thing-that-we-have-learned-is-that-piracy-is-not-a-pricing-issue/) [Gabe Newell](https://sms4smile.com/quotes/author/gabe-newell/) > [Boys and boys' body image and clothes have become just as important an issue for boys as for girls.](https://sms4smile.com/quotes/rosalind-wiseman/boys-and-boys-body-image-and-clothes-have-become-just-as-important-an/) [Rosalind Wiseman](https://sms4smile.com/quotes/author/rosalind-wiseman/) > [For me, the term "psychotherapy" is limiting. It implies that we work with mind and emotions, but excludes the body and pays scant attention…](https://sms4smile.com/quotes/jed-diamond/for-me-the-term-psychotherapy-is-limiting-it-implies-that-we-work/) [Jed Diamond](https://sms4smile.com/quotes/author/jed-diamond/) > [A great read; an exciting, frightening account of organized crime today. But like all important works of nonfiction, it goes further… This book is…](https://sms4smile.com/quotes/le-ly-hayslip/a-great-read-an-exciting-frightening-account-of-organized-crime-today/) [Le Ly Hayslip](https://sms4smile.com/quotes/author/le-ly-hayslip/) > [I really think there's no difference between an art piece made by a man and one made by a woman. Is it a good…](https://sms4smile.com/quotes/marina-abramovic/i-really-think-there-s-no-difference-between-an-art-piece-made-by-a/) [Marina Abramovic](https://sms4smile.com/quotes/author/marina-abramovic/) > [Businesses acting as businesses, not as charitable donors, are the most powerful force for addressing the pressing issues society face(s)](https://sms4smile.com/quotes/tony-elumelu/businesses-acting-as-businesses-not-as-charitable-donors-are-the-most/) Tony Elumelu > [For a lot of women, one of the hardest things about leadership is the desire to be liked by everyone. That's often inconsistent with…](https://sms4smile.com/quotes/sarah-weddington/for-a-lot-of-women-one-of-the-hardest-things-about-leadership-is-the/) [Sarah Weddington](https://sms4smile.com/quotes/author/sarah-weddington/) > [I've always considered making it legal for Americans to import their prescription drugs a free-trade issue. Imports create competition and keep domestic industry more…](https://sms4smile.com/quotes/chuck-grassley/i-ve-always-considered-making-it-legal-for-americans-to-import-their/) [Chuck Grassley](https://sms4smile.com/quotes/author/chuck-grassley/) > [It concerns me when people frame the conversation about equal pay about the entertainment business. I don't want the wage gap issue to be…](https://sms4smile.com/quotes/patricia-arquette/it-concerns-me-when-people-frame-the-conversation-about-equal-pay/) [Patricia Arquette](https://sms4smile.com/quotes/author/patricia-arquette/) > [I won the seat of Oxley largely on an issue that has resulted in me being called a racist. That issue related to my…](https://sms4smile.com/quotes/pauline-hanson/i-won-the-seat-of-oxley-largely-on-an-issue-that-has-resulted-in-me/) [Pauline Hanson](https://sms4smile.com/quotes/author/pauline-hanson/) > [A social impact bond is a new way of bringing financing into social and environmental support issues.](https://sms4smile.com/quotes/judith-rodin/a-social-impact-bond-is-a-new-way-of-bringing-financing-into-social/) [Judith Rodin](https://sms4smile.com/quotes/author/judith-rodin/) > [What is entrepreneurship, after all? Bigness is not the issue. Poor people are the ones who take challenges every day. The guy who sells…](https://sms4smile.com/quotes/muhammad-yunus/what-is-entrepreneurship-after-all-bigness-is-not-the-issue-poor/) [Muhammad Yunus](https://sms4smile.com/quotes/author/muhammad-yunus/) [Browse all 6,829 Issues quotes ](https://sms4smile.com/quotes/about/issues/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.", "creator": { "@type": "Person", "name": "Emmett Shear" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/emmett-shear/people-who-are-using-your-product-and-putting-up-with-all-these/", "about": { "@type": "Thing", "name": "Issues" }, "@id": "https://sms4smile.com/quotes/emmett-shear/people-who-are-using-your-product-and-putting-up-with-all-these/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/c08/emmett-shear-19748_issues_people-who-are-using-your-product-and-pu_1425660.jpg", "contentUrl": "https://sms4smile.com/quotes/i/c08/emmett-shear-19748_issues_people-who-are-using-your-product-and-pu_1425660.jpg", "url": "https://sms4smile.com/quotes/i/c08/emmett-shear-19748_issues_people-who-are-using-your-product-and-pu_1425660.jpg", "width": 1080, "height": 1080, "caption": "“People who are using your product and putting up with all these issues, means that they are not actually the…” — Emmett Shear", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Emmett Shear", "item": "https://sms4smile.com/quotes/author/emmett-shear/" }, { "@type": "ListItem", "position": 4, "name": "People who are using your product...", "item": "https://sms4smile.com/quotes/emmett-shear/people-who-are-using-your-product-and-putting-up-with-all-these/" } ], "@id": "https://sms4smile.com/quotes/emmett-shear/people-who-are-using-your-product-and-putting-up-with-all-these/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```