--- title: "Meaning & Key Takeaway of: There are those moments when you know…" description: "\"There are those moments when you know that you are up against a tricky customer who is not being forthright with the truth, and there is no way you're ..." image: "https://sms4smile.com/quotes/i/e7a/emily-maitlis-12058_being_there-are-those-moments-when-you-know-th_2827148.jpg" --- # There are those moments when you know that you are up… ![“There are those moments when you know that you are up against a tricky customer who is not being forthright with the truth, and there is no way you're going to let them off the hook.” quote by Emily Maitlis](https://sms4smile.com/quotes/i/e7a/emily-maitlis-12058_being_there-are-those-moments-when-you-know-th_2827148.jpg) [Download](https://sms4smile.com/quotes/i/e7a/emily-maitlis-12058_being_there-are-those-moments-when-you-know-th_2827148.jpg) [Open image](https://sms4smile.com/quotes/i/e7a/emily-maitlis-12058_being_there-are-those-moments-when-you-know-th_2827148.jpg) > “There are those moments when you know that you are up against a tricky customer who is not being forthright with the truth, and there is no way you're going to let them off the hook.” [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. When dealing with a deceitful client, the speaker insists on confronting them directly and not allowing them to escape accountability. **In simple terms:** Confront dishonest customers and hold them accountable. Key Takeaway Stand firm against deception. Themes integrity accountability customer relations ethics Mood cautious determined Type advisory ethical When to use this quote - handling fraudulent claims - service recovery - policy enforcement - training staff on honesty Key Concepts Truthfulness conflict resolution professional boundaries Questions to Reflect On - What strategies keep confrontation constructive? - When is it appropriate to cut ties? A Different Perspective Risk of escalating conflict; may damage business relationship. ★ ★ ★ ★ ★ No ratings yet [Being](https://sms4smile.com/quotes/about/being/) [Customer](https://sms4smile.com/quotes/about/customer/) [Moments](https://sms4smile.com/quotes/about/moments/) [Time](https://sms4smile.com/quotes/about/time/) [Truth](https://sms4smile.com/quotes/about/truth/) ## Related quotes > [So I have the classic amateur's technique; I know some very tricky bits and I have large gaping holes.](https://sms4smile.com/quotes/bill-bruford/so-i-have-the-classic-amateur-s-technique-i-know-some-very-tricky/) [Bill Bruford](https://sms4smile.com/quotes/author/bill-bruford/) > [“Tricky customer, eh? Not to worry, we’ll find the perfect match here somewhere – I wonder, now – yes, why not – unusual combination…](https://sms4smile.com/quotes/j-k-rowling/tricky-customer-eh-not-to-worry-we-ll-find-the-perfect-match-here/) [J.K. Rowling](https://sms4smile.com/quotes/author/j-k-rowling/) > [People wonder if its possible to meet a person, or to just read their name out loud for the first time and within those…](https://sms4smile.com/quotes/anonymous/people-wonder-if-its-possible-to-meet-a-person-or-to-just-read-their/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [There are moments. You will know them.](https://sms4smile.com/quotes/susan-fletcher/there-are-moments-you-will-know-them/) [Susan Fletcher](https://sms4smile.com/quotes/author/susan-fletcher/) > [The happiest moments we ever know are when we entirely forget ourselves.](https://sms4smile.com/quotes/swami-vivekananda/the-happiest-moments-we-ever-know-are-when-we-entirely-forget/) [Swami Vivekananda](https://sms4smile.com/quotes/author/swami-vivekananda/) > [No, the point is not only does time fly and do we die, but that in these reckless conditions we live at all, and…](https://sms4smile.com/quotes/annie-dillard/no-the-point-is-not-only-does-time-fly-and-do-we-die-but-that-in/) [Annie Dillard](https://sms4smile.com/quotes/author/annie-dillard/) > [Cherish those precious moments because you never know, they just might be your last.](https://sms4smile.com/quotes/anonymous/cherish-those-precious-moments-because-you-never-know-they-just-might/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [“Hold on to and cherish even the smallest of moments... you may not know it yet, but years from now when you look back...…](https://sms4smile.com/quotes/nyki-mack/hold-on-to-and-cherish-even-the-smallest-of-moments-you-may-not-know/) [Nyki Mack](https://sms4smile.com/quotes/author/nyki-mack/) > [“Precious are the last moments when you do not know they are the last.”](https://sms4smile.com/quotes/janell-rhiannon/precious-are-the-last-moments-when-you-do-not-know-they-are-the-last/) [Janell Rhiannon](https://sms4smile.com/quotes/author/janell-rhiannon/) > [My whole life, I've been preparing for moments and you can only know how you're going to react once you're in them.](https://sms4smile.com/quotes/ryan-mason/my-whole-life-i-ve-been-preparing-for-moments-and-you-can-only-know/) [Ryan Mason](https://sms4smile.com/quotes/author/ryan-mason/) > [I hate those moments where I know something isn't right, but I don't know what went wrong!..](https://sms4smile.com/quotes/anonymous/i-hate-those-moments-where-i-know-something-isn-t-right-but-i-don-t/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Have you ever had one of those moments when you know that you're being visited by your own future? They come so rarely and…](https://sms4smile.com/quotes/david-rakoff/have-you-ever-had-one-of-those-moments-when-you-know-that-you-re/) [David Rakoff](https://sms4smile.com/quotes/author/david-rakoff/) > [“I think there's a moment in a long stream of moments when you first know someone, and you are finding your way around their…](https://sms4smile.com/quotes/tracy-holczer/i-think-there-s-a-moment-in-a-long-stream-of-moments-when-you-first/) Tracy Holczer > [I never wanted my kids to have the experience of not knowing me or where they came from. I never want them to wonder,…](https://sms4smile.com/quotes/ashley-walters/i-never-wanted-my-kids-to-have-the-experience-of-not-knowing-me-or/) [Ashley Walters](https://sms4smile.com/quotes/author/ashley-walters/) > [Oh if life were made of moments Even now and then a bad one--! But if life were only moments, Then you'd never know…](https://sms4smile.com/quotes/stephen-sondheim/oh-if-life-were-made-of-moments-even-now-and-then-a-bad-one-but-if/) [Stephen Sondheim](https://sms4smile.com/quotes/author/stephen-sondheim/) ## More by Emily Maitlis > [I find I process the news by listening to someone else's report.](https://sms4smile.com/quotes/emily-maitlis/i-find-i-process-the-news-by-listening-to-someone-else-s-report/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I'd like to get up and instantly have perfectly blow-dried hair.](https://sms4smile.com/quotes/emily-maitlis/i-d-like-to-get-up-and-instantly-have-perfectly-blow-dried-hair/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I have facial blindness. It's hugely embarrassing as it makes me seem supercilious or snobbish.](https://sms4smile.com/quotes/emily-maitlis/i-have-facial-blindness-it-s-hugely-embarrassing-as-it-makes-me-seem/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [It is the little things that throw me - the wrong pen, the wrong font. An interview done standing up is a disaster. I…](https://sms4smile.com/quotes/emily-maitlis/it-is-the-little-things-that-throw-me-the-wrong-pen-the-wrong-font-an/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I have heard somewhere an argument that if the Industrial Revolution - economic development - had started in Africa rather than Europe, then sun…](https://sms4smile.com/quotes/emily-maitlis/i-have-heard-somewhere-an-argument-that-if-the-industrial-revolution/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [There's no point meeting somebody with a meat cleaver the moment they open their mouth - because they're going to clam up, you're going…](https://sms4smile.com/quotes/emily-maitlis/there-s-no-point-meeting-somebody-with-a-meat-cleaver-the-moment-they/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [Fanny and Alexander' blew me away. I was visiting my sister in her first year at university. It was my first foray into something…](https://sms4smile.com/quotes/emily-maitlis/fanny-and-alexander-blew-me-away-i-was-visiting-my-sister-in-her/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [When I was 11, I was terrified about the world.](https://sms4smile.com/quotes/emily-maitlis/when-i-was-11-i-was-terrified-about-the-world/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [Some interviews wind you up. Some test your mettle. Some reduce you to a gibbering wreck.](https://sms4smile.com/quotes/emily-maitlis/some-interviews-wind-you-up-some-test-your-mettle-some-reduce-you-to/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I think you go into a debate trying to be fair minded and trying to be balanced but occasionally there will be a sense…](https://sms4smile.com/quotes/emily-maitlis/i-think-you-go-into-a-debate-trying-to-be-fair-minded-and-trying-to/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I don't think I would move into politics, but our job is often about pulling things down. It's about why something won't work, which…](https://sms4smile.com/quotes/emily-maitlis/i-don-t-think-i-would-move-into-politics-but-our-job-is-often-about/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I think increasingly I really come to appreciate the people, the politicians, the interviewees, of any stripe and size who are able to answer…](https://sms4smile.com/quotes/emily-maitlis/i-think-increasingly-i-really-come-to-appreciate-the-people-the/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I moved from current affairs to daily news over the Asia crisis of 1998 - mainly because the news agenda demanded I become economically literate.](https://sms4smile.com/quotes/emily-maitlis/i-moved-from-current-affairs-to-daily-news-over-the-asia-crisis-of/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I'm not sure I buy the argument that the public is more mistrustful - the debate will always garner that kind of traction because…](https://sms4smile.com/quotes/emily-maitlis/i-m-not-sure-i-buy-the-argument-that-the-public-is-more-mistrustful/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) > [I am always impressed by interviewers who can do the whole thing without notes. I can't. I need reminders on my knee. Dates, first…](https://sms4smile.com/quotes/emily-maitlis/i-am-always-impressed-by-interviewers-who-can-do-the-whole-thing/) [Emily Maitlis](https://sms4smile.com/quotes/author/emily-maitlis/) [Explore all 56 Emily Maitlis quotes ](https://sms4smile.com/quotes/author/emily-maitlis/) ## More Being quotes > [Because of the womb being a central phenomenon in the feminine body, the whole psychology of woman differs: she is non-aggressive, non-inquiring, non-questioning, non-doubting,…](https://sms4smile.com/quotes/rajneesh/because-of-the-womb-being-a-central-phenomenon-in-the-feminine-body/) [Rajneesh](https://sms4smile.com/quotes/author/rajneesh/) > [Philosopher is a dictator who modifies accepted standards with his thoughts.](https://sms4smile.com/quotes/ilkin-santak/philosopher-is-a-dictator-who-modifies-accepted-standards-with-his/) [Ilkin Santak](https://sms4smile.com/quotes/author/ilkin-santak/) > [There is something magical about being able to feel somebody. And that is something that has always moved me with music.](https://sms4smile.com/quotes/maria-brink/there-is-something-magical-about-being-able-to-feel-somebody-and-that/) [Maria Brink](https://sms4smile.com/quotes/author/maria-brink/) > [I love being in Malibu. It's so cool there, and the water is just, it's nice and, and I love the beach. And I…](https://sms4smile.com/quotes/jackie-evancho/i-love-being-in-malibu-it-s-so-cool-there-and-the-water-is-just-it-s/) [Jackie Evancho](https://sms4smile.com/quotes/author/jackie-evancho/) > [I talk to my mates about our kids, being too tired and being worn out.](https://sms4smile.com/quotes/holly-willoughby/i-talk-to-my-mates-about-our-kids-being-too-tired-and-being-worn-out/) [Holly Willoughby](https://sms4smile.com/quotes/author/holly-willoughby/) > [I love to fish. I love the peacefulness of being around the water.](https://sms4smile.com/quotes/evonne-goolagong-cawley/i-love-to-fish-i-love-the-peacefulness-of-being-around-the-water/) [Evonne Goolagong Cawley](https://sms4smile.com/quotes/author/evonne-goolagong-cawley/) > [When you're in your twenties and starting out, the problem is that you care about being cool. Being older, I can care less about…](https://sms4smile.com/quotes/james-righton/when-you-re-in-your-twenties-and-starting-out-the-problem-is-that-you/) [James Righton](https://sms4smile.com/quotes/author/james-righton/) > [I am tired of our characters being so incomplete. When do we ever save the day in a film? When does a Latino actor…](https://sms4smile.com/quotes/esai-morales/i-am-tired-of-our-characters-being-so-incomplete-when-do-we-ever-save/) [Esai Morales](https://sms4smile.com/quotes/author/esai-morales/) > [Being a new mother is a blessing.](https://sms4smile.com/quotes/phaedra-parks/being-a-new-mother-is-a-blessing/) [Phaedra Parks](https://sms4smile.com/quotes/author/phaedra-parks/) > [I think I've had the longest career of strength, focus, and still being able to sell records. I think I'm that guy. I'm still…](https://sms4smile.com/quotes/nas/i-think-i-ve-had-the-longest-career-of-strength-focus-and-still-being/) [Nas](https://sms4smile.com/quotes/author/nas/) > [If we accept being talked to any kind of a way, then we are telling ourselves we are not quite worth the best. And…](https://sms4smile.com/quotes/maya-angelou/if-we-accept-being-talked-to-any-kind-of-a-way-then-we-are-telling/) [Maya Angelou](https://sms4smile.com/quotes/author/maya-angelou/) > [Having small children and being an investigative reporter would seem like a difficult mix, but it worked well for me. I was often working…](https://sms4smile.com/quotes/jill-abramson/having-small-children-and-being-an-investigative-reporter-would-seem/) [Jill Abramson](https://sms4smile.com/quotes/author/jill-abramson/) > [I am just enjoying the dream of being Milan coach at the age of 40.](https://sms4smile.com/quotes/gennaro-gattuso/i-am-just-enjoying-the-dream-of-being-milan-coach-at-the-age-of-40/) [Gennaro Gattuso](https://sms4smile.com/quotes/author/gennaro-gattuso/) > [America, you're sending girls a mixed message. On one hand, you're saying to have positive body image and love who we are; on the…](https://sms4smile.com/quotes/adora-svitak/america-you-re-sending-girls-a-mixed-message-on-one-hand-you-re/) [Adora Svitak](https://sms4smile.com/quotes/author/adora-svitak/) > [We should not live in fear, we should all enjoy being able to express our views freely and openly, challenge each other on issues.](https://sms4smile.com/quotes/tan-cheng-bock/we-should-not-live-in-fear-we-should-all-enjoy-being-able-to-express/) [Tan Cheng Bock](https://sms4smile.com/quotes/author/tan-cheng-bock/) [Browse all 18,139 Being quotes ](https://sms4smile.com/quotes/about/being/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "There are those moments when you know that you are up against a tricky customer who is not being forthright with the truth, and there is no way you're going to let them off the hook.", "creator": { "@type": "Person", "name": "Emily Maitlis" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/emily-maitlis/there-are-those-moments-when-you-know-that-you-are-up-against-a/", "about": { "@type": "Thing", "name": "Being" }, "@id": "https://sms4smile.com/quotes/emily-maitlis/there-are-those-moments-when-you-know-that-you-are-up-against-a/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/e7a/emily-maitlis-12058_being_there-are-those-moments-when-you-know-th_2827148.jpg", "contentUrl": "https://sms4smile.com/quotes/i/e7a/emily-maitlis-12058_being_there-are-those-moments-when-you-know-th_2827148.jpg", "url": "https://sms4smile.com/quotes/i/e7a/emily-maitlis-12058_being_there-are-those-moments-when-you-know-th_2827148.jpg", "width": 1080, "height": 1080, "caption": "“There are those moments when you know that you are up against a tricky customer who is not being forthright…” — Emily Maitlis", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Emily Maitlis", "item": "https://sms4smile.com/quotes/author/emily-maitlis/" }, { "@type": "ListItem", "position": 4, "name": "There are those moments when you...", "item": "https://sms4smile.com/quotes/emily-maitlis/there-are-those-moments-when-you-know-that-you-are-up-against-a/" } ], "@id": "https://sms4smile.com/quotes/emily-maitlis/there-are-those-moments-when-you-know-that-you-are-up-against-a/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```