--- title: "Meaning & Key Takeaway of: It's important to feel what the customer…" description: "\"It's important to feel what the customer is feeling when he enters the shop.\" — Delphine Arnault" image: "https://sms4smile.com/quotes/i/111/delphine-arnault-16256_customer_it-s-important-to-feel-what-the-customer_2593131.png" --- # It's important to feel what the customer is feeling when… ![“It's important to feel what the customer is feeling when he enters the shop.” quote by Delphine Arnault](https://sms4smile.com/quotes/i/111/delphine-arnault-16256_customer_it-s-important-to-feel-what-the-customer_2593131.png) [Download](https://sms4smile.com/quotes/i/111/delphine-arnault-16256_customer_it-s-important-to-feel-what-the-customer_2593131.png) [Open image](https://sms4smile.com/quotes/i/111/delphine-arnault-16256_customer_it-s-important-to-feel-what-the-customer_2593131.png) > “It's important to feel what the customer is feeling when he enters the shop.” [Delphine Arnault](https://sms4smile.com/quotes/author/delphine-arnault/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Understanding customers’ emotions when they enter a shop builds empathy and better service. **In simple terms:** Feel what customers feel to serve them well. Key Takeaway Listen actively to customers’ emotions. Themes customer service empathy business Mood professional empathetic Type practical inspirational When to use this quote - retail - hospitality - client meetings Key Concepts Emotional intelligence service design Questions to Reflect On - How can you translate empathy into concrete actions? - What tools help capture customer feelings? A Different Perspective Empathy alone may not solve systemic issues. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Feelings](https://sms4smile.com/quotes/about/feelings/) ## Related quotes > [Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace.](https://sms4smile.com/quotes/john-l-flannery/understanding-the-customer-feeling-what-they-are-feeling-seeing-what/) [John L. Flannery](https://sms4smile.com/quotes/author/john-l-flannery/) > [“Finn says, “No, ma’am,” as he enters the shop, where he gets poked directly in the chest by the fertility goddess. I move a…](https://sms4smile.com/quotes/maggie-stiefvater/finn-says-no-ma-am-as-he-enters-the-shop-where-he-gets-poked-directly/) [Maggie Stiefvater](https://sms4smile.com/quotes/author/maggie-stiefvater/) > [Even now, all possible feelings do not yet exist, there are still those that lie beyond our capacity and our imagination. From time to…](https://sms4smile.com/quotes/nicole-krauss/even-now-all-possible-feelings-do-not-yet-exist-there-are-still-those/) [Nicole Krauss](https://sms4smile.com/quotes/author/nicole-krauss/) > [The moment when a feeling enters the body/ is political. This touch is political](https://sms4smile.com/quotes/adrienne-rich/the-moment-when-a-feeling-enters-the-body-is-political-this-touch-is/) [Adrienne Rich](https://sms4smile.com/quotes/author/adrienne-rich/) > [It's important to feel good.](https://sms4smile.com/quotes/rhonda-byrne/it-s-important-to-feel-good/) [Rhonda Byrne](https://sms4smile.com/quotes/author/rhonda-byrne/) > [You know, I think that only if one feels immensely important can one feel truly light.](https://sms4smile.com/quotes/ayn-rand/you-know-i-think-that-only-if-one-feels-immensely-important-can-one/) [Ayn Rand](https://sms4smile.com/quotes/author/ayn-rand/) > [Meditation is very important to me. I feel off-balance when I skip a day.](https://sms4smile.com/quotes/melissa-rauch/meditation-is-very-important-to-me-i-feel-off-balance-when-i-skip-a/) [Melissa Rauch](https://sms4smile.com/quotes/author/melissa-rauch/) > [It is important to feel the support of my family. 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At the end of the day, what's important…](https://sms4smile.com/quotes/eve-evangelista/it-s-about-time-to-see-the-downfall-of-the-scorecards-of-who-s-right/) Eve Evangelista ## More by Delphine Arnault > [I think it's a great thing to support fashion and support designers.](https://sms4smile.com/quotes/delphine-arnault/i-think-it-s-a-great-thing-to-support-fashion-and-support-designers/) [Delphine Arnault](https://sms4smile.com/quotes/author/delphine-arnault/) > [Its always important to invest in young talents and the talents of tomorrow.](https://sms4smile.com/quotes/delphine-arnault/its-always-important-to-invest-in-young-talents-and-the-talents-of/) [Delphine Arnault](https://sms4smile.com/quotes/author/delphine-arnault/) > [It's always important to invest in young talents and the talents of tomorrow.](https://sms4smile.com/quotes/delphine-arnault/it-s-always-important-to-invest-in-young-talents-and-the-talents-of/) [Delphine Arnault](https://sms4smile.com/quotes/author/delphine-arnault/) > [If you know everything, it's the end, no?](https://sms4smile.com/quotes/delphine-arnault/if-you-know-everything-it-s-the-end-no/) [Delphine Arnault](https://sms4smile.com/quotes/author/delphine-arnault/) > [I have a passion for modern and contemporary art.](https://sms4smile.com/quotes/delphine-arnault/i-have-a-passion-for-modern-and-contemporary-art/) [Delphine Arnault](https://sms4smile.com/quotes/author/delphine-arnault/) > [I think an art collection is a lot like a diary. 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I think an investor should believe him and invest accordingly.](https://sms4smile.com/quotes/bill-gross/damn-inflation-full-speed-ahead-greenspan-has-said-in-both-action-and/) [Bill Gross](https://sms4smile.com/quotes/author/bill-gross/) > [“When companies get big, they devote most of their care and feeding to the business that got them big. 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