--- title: "Meaning & Key Takeaway of: If it's torture flying one airline and…" description: "\"If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.\" — David Neeleman" image: "https://sms4smile.com/quotes/i/a57/david-neeleman-13396_airline_if-it-s-torture-flying-one-airline-and-y_177666.png" --- # If it's torture flying one airline and \[yours\] is a… ![“If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.” quote by David Neeleman](https://sms4smile.com/quotes/i/a57/david-neeleman-13396_airline_if-it-s-torture-flying-one-airline-and-y_177666.png) [Download](https://sms4smile.com/quotes/i/a57/david-neeleman-13396_airline_if-it-s-torture-flying-one-airline-and-y_177666.png) [Open image](https://sms4smile.com/quotes/i/a57/david-neeleman-13396_airline_if-it-s-torture-flying-one-airline-and-y_177666.png) > “If it's torture flying one airline and \[yours\] is a pleasant experience, it certainly helps your revenue.” [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. A single positive experience can significantly boost a company's earnings and reputation. **In simple terms:** Good service improves profits. Key Takeaway Focus on delivering pleasant experiences. Themes customer service business strategy revenue growth Mood optimistic pragmatic Type business motivational When to use this quote - airline travel - hospitality - retail - online platforms Key Concepts marketing economics Questions to Reflect On - How can you ensure consistent quality? - What metrics track customer delight? A Different Perspective Positive experiences are hard to guarantee consistently. ★ ★ ★ ★ ★ No ratings yet [Airline](https://sms4smile.com/quotes/about/airline/) [Airline Pleasant](https://sms4smile.com/quotes/about/airline-pleasant-1908314/) [Certainly Helps](https://sms4smile.com/quotes/about/certainly-helps-1094166/) [Flying](https://sms4smile.com/quotes/about/flying/) [Flying Airline](https://sms4smile.com/quotes/about/flying-airline-1908316/) [Helping](https://sms4smile.com/quotes/about/helping/) [Helps Revenue](https://sms4smile.com/quotes/about/helps-revenue-1908315/) [Ifs](https://sms4smile.com/quotes/about/ifs/) [Plane](https://sms4smile.com/quotes/about/plane/) [Pleasant](https://sms4smile.com/quotes/about/pleasant/) [Pleasant Experience](https://sms4smile.com/quotes/about/pleasant-experience-1581412/) [Revenue](https://sms4smile.com/quotes/about/revenue/) [Torture](https://sms4smile.com/quotes/about/torture/) ## Related quotes > [In 1975 I decided that there was no future in flying (airline jobs were impossible to get, and who wants a job where you…](https://sms4smile.com/quotes/w-richard-stevens/in-1975-i-decided-that-there-was-no-future-in-flying-airline-jobs/) [W. Richard Stevens](https://sms4smile.com/quotes/author/w-richard-stevens/) > [Okay, the experience itself was a pleasant experience.](https://sms4smile.com/quotes/betty-hill/okay-the-experience-itself-was-a-pleasant-experience/) [Betty Hill](https://sms4smile.com/quotes/author/betty-hill/) > [ It's such a pleasant experience \[being a part of the DC Universe\], though very nerve-wracking to come on to someone else's set, essentially. They've… ](https://sms4smile.com/quotes/tom-felton/it-s-such-a-pleasant-experience-being-a-part-of-the-dc-universe/) [Tom Felton](https://sms4smile.com/quotes/author/tom-felton/) > [My own dealings with the RSS and allied organisations have been extremely positive and a pleasant experience.](https://sms4smile.com/quotes/arun-jaitley/my-own-dealings-with-the-rss-and-allied-organisations-have-been/) [Arun Jaitley](https://sms4smile.com/quotes/author/arun-jaitley/) > [It's always a pleasant experience while acting because I like to surprise myself and the audience with what I do.](https://sms4smile.com/quotes/divya-dutta/it-s-always-a-pleasant-experience-while-acting-because-i-like-to/) [Divya Dutta](https://sms4smile.com/quotes/author/divya-dutta/) > [It is a rather pleasant experience to be alone in a bank at night.](https://sms4smile.com/quotes/willie-sutton/it-is-a-rather-pleasant-experience-to-be-alone-in-a-bank-at-night/) [Willie Sutton](https://sms4smile.com/quotes/author/willie-sutton/) > [A positive attitude may not solve every problem but it makes solving any problem a more pleasant experience.](https://sms4smile.com/quotes/grant-fairley/a-positive-attitude-may-not-solve-every-problem-but-it-makes-solving/) [Grant Fairley](https://sms4smile.com/quotes/author/grant-fairley/) > [I think life has a way of kicking you in the pants too, but you have to pick up and move ahead, and it…](https://sms4smile.com/quotes/cheryl-ladd/i-think-life-has-a-way-of-kicking-you-in-the-pants-too-but-you-have/) [Cheryl Ladd](https://sms4smile.com/quotes/author/cheryl-ladd/) > [I'd love to direct, I'd love to produce. I'd love to learn all about it, and being around it all the time certainly helps.](https://sms4smile.com/quotes/jesse-mccartney/i-d-love-to-direct-i-d-love-to-produce-i-d-love-to-learn-all-about-it/) [Jesse McCartney](https://sms4smile.com/quotes/author/jesse-mccartney/) > [Age certainly helps one to tone down the lofty expectations , but they never fully disappear.](https://sms4smile.com/quotes/senoraroy/age-certainly-helps-one-to-tone-down-the-lofty-expectations-but-they/) [Senoraroy](https://sms4smile.com/quotes/author/senoraroy/) > [Everything has gone pretty fluidly in my personal life, so I think that certainly helps.](https://sms4smile.com/quotes/john-isner/everything-has-gone-pretty-fluidly-in-my-personal-life-so-i-think/) [John Isner](https://sms4smile.com/quotes/author/john-isner/) > [To have a part that is written for you certainly helps an actor.](https://sms4smile.com/quotes/a-j-bowen/to-have-a-part-that-is-written-for-you-certainly-helps-an-actor/) [A. J. Bowen](https://sms4smile.com/quotes/author/a-j-bowen/) > [I can't define it, but being in a relationship certainly helps individuals become better versions of themselves.](https://sms4smile.com/quotes/jwala-gutta/i-can-t-define-it-but-being-in-a-relationship-certainly-helps/) [Jwala Gutta](https://sms4smile.com/quotes/author/jwala-gutta/) > [Prayer is a very precious medicine, one that certainly helps and never fails, if you will only use it.](https://sms4smile.com/quotes/martin-luther/prayer-is-a-very-precious-medicine-one-that-certainly-helps-and-never/) [Martin Luther](https://sms4smile.com/quotes/author/martin-luther/) > [ \[Yoga\] never calms me. Ever. But it certainly helps me prevent something. ](https://sms4smile.com/quotes/jen-kirkman/yoga-never-calms-me-ever-but-it-certainly-helps-me-prevent-something/) [Jen Kirkman](https://sms4smile.com/quotes/author/jen-kirkman/) ## More by David Neeleman > [People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept…](https://sms4smile.com/quotes/david-neeleman/people-were-desperately-trying-to-fill-their-seats-for-the-summer-and/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [ Fares are higher \[and\] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy… ](https://sms4smile.com/quotes/david-neeleman/fares-are-higher-and-people-don-t-travel-as-much-if-they-don-t-do/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [This is not a business where you can hand off and run by remote control.](https://sms4smile.com/quotes/david-neeleman/this-is-not-a-business-where-you-can-hand-off-and-run-by-remote/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [It's so important to experience what your customers are experiencing and listen to their suggestions.](https://sms4smile.com/quotes/david-neeleman/it-s-so-important-to-experience-what-your-customers-are-experiencing/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.](https://sms4smile.com/quotes/david-neeleman/i-believe-the-public-s-confidence-would-be-increased-if-the-federal/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over…](https://sms4smile.com/quotes/david-neeleman/i-think-that-as-the-market-moves-and-costs-get-higher-and-fares-get/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're…](https://sms4smile.com/quotes/david-neeleman/i-think-there-s-new-optimism-in-brazil-the-olympics-went-well-our/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [We don't want a third party who may or may not have our best interests in mind or our crew members' best interests in…](https://sms4smile.com/quotes/david-neeleman/we-don-t-want-a-third-party-who-may-or-may-not-have-our-best/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be…](https://sms4smile.com/quotes/david-neeleman/of-course-we-should-all-be-aware-of-what-we-re-packing-in-our-carry/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [And, of course, customers really need to feel safe and are seeking reassurance when they fly.](https://sms4smile.com/quotes/david-neeleman/and-of-course-customers-really-need-to-feel-safe-and-are-seeking/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [I'm always crunching numbers, so my calculator watch is a must.](https://sms4smile.com/quotes/david-neeleman/i-m-always-crunching-numbers-so-my-calculator-watch-is-a-must/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [And you've got to remember that I'm also the father of nine children.](https://sms4smile.com/quotes/david-neeleman/and-you-ve-got-to-remember-that-i-m-also-the-father-of-nine-children/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [A lot of airlines have come and gone.](https://sms4smile.com/quotes/david-neeleman/a-lot-of-airlines-have-come-and-gone/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on…](https://sms4smile.com/quotes/david-neeleman/the-lisbon-hub-is-important-to-portugal-the-country-that-s-not-going/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) > [I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.](https://sms4smile.com/quotes/david-neeleman/i-actually-thrive-on-all-the-challenges-and-i-don-t-feel-like-add-has/) [David Neeleman](https://sms4smile.com/quotes/author/david-neeleman/) [Explore all 50 David Neeleman quotes ](https://sms4smile.com/quotes/author/david-neeleman/) ## More Airline quotes > [One of the Internet's highest-profile companies, Priceline once dreamed of transforming the way consumer goods are bought and sold by offering customers the chance…](https://sms4smile.com/quotes/alex-berenson/one-of-the-internet-s-highest-profile-companies-priceline-once/) [Alex Berenson](https://sms4smile.com/quotes/author/alex-berenson/) > [Juan Tripp was a friend. Good name for an airline man, huh? Juan Tripp after another?](https://sms4smile.com/quotes/fay-wray/juan-tripp-was-a-friend-good-name-for-an-airline-man-huh-juan-tripp/) [Fay Wray](https://sms4smile.com/quotes/author/fay-wray/) > [Most big companies don't like you very much, except hotels, airlines and Microsoft, which don't like you at all.](https://sms4smile.com/quotes/bill-bryson/most-big-companies-don-t-like-you-very-much-except-hotels-airlines/) [Bill Bryson](https://sms4smile.com/quotes/author/bill-bryson/) > [If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.](https://sms4smile.com/quotes/herb-kelleher/if-the-wright-brother-were-alive-today-wilbur-would-have-to-fire/) [Herb Kelleher](https://sms4smile.com/quotes/author/herb-kelleher/) > [Hart is still like that little tub of vaguely milklike gunk that comes with airline coffee. It is labeled a "nondairy" product. Fine: we…](https://sms4smile.com/quotes/george-will/hart-is-still-like-that-little-tub-of-vaguely-milklike-gunk-that/) [George Will](https://sms4smile.com/quotes/author/george-will/) > [Be Luke Skywalker, not Darth Vader. Ultimately love is stronger than evil.](https://sms4smile.com/quotes/don-burr/be-luke-skywalker-not-darth-vader-ultimately-love-is-stronger-than/) [Don Burr](https://sms4smile.com/quotes/author/don-burr/) > [As a businessman, Frank Lorenzo gives capitalism a bad name.](https://sms4smile.com/quotes/william-f-buckley-jr/as-a-businessman-frank-lorenzo-gives-capitalism-a-bad-name/) [William F. Buckley, Jr](https://sms4smile.com/quotes/author/william-f-buckley-jr/) > [I have an 800 freephone number now that I call if I get the urge to buy an airline stock. I call at two…](https://sms4smile.com/quotes/warren-buffett/i-have-an-800-freephone-number-now-that-i-call-if-i-get-the-urge-to/) [Warren Buffett](https://sms4smile.com/quotes/author/warren-buffett/) > [I don't mind flying. I always pass out before the plane leaves the ground.](https://sms4smile.com/quotes/naomi-campbell/i-don-t-mind-flying-i-always-pass-out-before-the-plane-leaves-the/) [Naomi Campbell](https://sms4smile.com/quotes/author/naomi-campbell/) > [Can a physicist visualize an electron? The electron is materially inconceivable and yet, it is so perfectly known through its effects that we use…](https://sms4smile.com/quotes/wernher-von-braun/can-a-physicist-visualize-an-electron-the-electron-is-materially/) [Wernher von Braun](https://sms4smile.com/quotes/author/wernher-von-braun/) > [Funny, isn't it? The airlines go to all that trouble to keep you from taking a gun on board, then they just hand you…](https://sms4smile.com/quotes/dave-barry/funny-isn-t-it-the-airlines-go-to-all-that-trouble-to-keep-you-from/) [Dave Barry](https://sms4smile.com/quotes/author/dave-barry/) > [Any serious airline has to look at a worldwide network.](https://sms4smile.com/quotes/vijay-mallya/any-serious-airline-has-to-look-at-a-worldwide-network/) [Vijay Mallya](https://sms4smile.com/quotes/author/vijay-mallya/) > [Running an airline is a normal job. Racing is more.](https://sms4smile.com/quotes/niki-lauda/running-an-airline-is-a-normal-job-racing-is-more/) [Niki Lauda](https://sms4smile.com/quotes/author/niki-lauda/) > [Those were my children being slaughtered.](https://sms4smile.com/quotes/don-burr/those-were-my-children-being-slaughtered/) [Don Burr](https://sms4smile.com/quotes/author/don-burr/) > [I came from the music business, which reputedly has the biggest egos, but I really think the airline world caps it.](https://sms4smile.com/quotes/tony-fernandes/i-came-from-the-music-business-which-reputedly-has-the-biggest-egos/) [Tony Fernandes](https://sms4smile.com/quotes/author/tony-fernandes/) [Browse all 342 Airline quotes ](https://sms4smile.com/quotes/about/airline/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.", "creator": { "@type": "Person", "name": "David Neeleman" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/david-neeleman/if-it-s-torture-flying-one-airline-and-yours-is-a-pleasant-experience/", "about": { "@type": "Thing", "name": "Airline" }, "@id": "https://sms4smile.com/quotes/david-neeleman/if-it-s-torture-flying-one-airline-and-yours-is-a-pleasant-experience/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/a57/david-neeleman-13396_airline_if-it-s-torture-flying-one-airline-and-y_177666.png", "contentUrl": "https://sms4smile.com/quotes/i/a57/david-neeleman-13396_airline_if-it-s-torture-flying-one-airline-and-y_177666.png", "url": "https://sms4smile.com/quotes/i/a57/david-neeleman-13396_airline_if-it-s-torture-flying-one-airline-and-y_177666.png", "width": 1080, "height": 1080, "caption": "“If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.” — David Neeleman", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "David Neeleman", "item": "https://sms4smile.com/quotes/author/david-neeleman/" }, { "@type": "ListItem", "position": 4, "name": "If it's torture flying one airline...", "item": "https://sms4smile.com/quotes/david-neeleman/if-it-s-torture-flying-one-airline-and-yours-is-a-pleasant-experience/" } ], "@id": "https://sms4smile.com/quotes/david-neeleman/if-it-s-torture-flying-one-airline-and-yours-is-a-pleasant-experience/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```