--- title: "Meaning & Key Takeaway of: 1. What are the expected levels of…" description: "\"“1. What are the expected levels of performance? What are the expected attitudes or behaviors? How will we measure those? How will we know whether peop..." image: "https://sms4smile.com/quotes/i/b18/david-brock-7746_customer_1-what-are-the-expected-levels-of-perfor_2189127.jpg" --- # 1. What are the expected levels of performance? What are… ![“1. What are the expected levels of performance? What are the expected attitudes or behaviors? How will we measure those? How will we know whether people are performing to expectation? What is the best practice? Let’s take a very simple example. How do you know if the salesperson is doing a good…” quote by David Brock](https://sms4smile.com/quotes/i/b18/david-brock-7746_customer_1-what-are-the-expected-levels-of-perfor_2189127.jpg) [Download](https://sms4smile.com/quotes/i/b18/david-brock-7746_customer_1-what-are-the-expected-levels-of-perfor_2189127.jpg) [Open image](https://sms4smile.com/quotes/i/b18/david-brock-7746_customer_1-what-are-the-expected-levels-of-perfor_2189127.jpg) > ““1. What are the expected levels of performance? What are the expected attitudes or behaviors? How will we measure those? How will we know whether people are performing to expectation? What is the best practice? Let’s take a very simple example. How do you know if the salesperson is doing a good job in executing their deal strategy if you have no sales process, or incomplete/bad process metrics? Without these, you and they have no basis for knowing what great execution of a deal strategy is, so you have no basis for assessing an individual performance or coaching them.”” [David Brock](https://sms4smile.com/quotes/author/david-brock/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Effective performance management requires clear expectations, measurable behaviors, and reliable metrics to evaluate and coach individuals. **In simple terms:** Set clear goals and track them. Key Takeaway Define metrics, measure, adjust. Themes performance management metrics coaching expectations Mood analytical pragmatic Type instructional practical When to use this quote - sales performance reviews - team coaching - process improvement - strategic execution Key Concepts KPIs feedback loops goal setting Questions to Reflect On - What metrics best reflect true performance? - How can we balance quantitative and qualitative evaluation? A Different Perspective Metrics can be hard to design and may not capture qualitative aspects. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Doing A Good Job](https://sms4smile.com/quotes/about/doing-a-good-job/) [Habits](https://sms4smile.com/quotes/about/habits/) [Individual performance](https://sms4smile.com/quotes/about/individual-performance/) ## Related quotes > [“2. Your sales people should understand what their expected levels of performance are. “We know you are developing and executing great deal strategies when…](https://sms4smile.com/quotes/david-brock/2-your-sales-people-should-understand-what-their-expected-levels-of/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [We all have levels of performance.](https://sms4smile.com/quotes/angela-lansbury/we-all-have-levels-of-performance/) [Angela Lansbury](https://sms4smile.com/quotes/author/angela-lansbury/) > [I never underestimate or overestimate anybody. Really we have to try and find levels of performance for ourselves first.](https://sms4smile.com/quotes/nigel-pearson/i-never-underestimate-or-overestimate-anybody-really-we-have-to-try/) [Nigel Pearson](https://sms4smile.com/quotes/author/nigel-pearson/) > [“reach and then maintain the highest levels of performance”](https://sms4smile.com/quotes/tammy-heflebower/reach-and-then-maintain-the-highest-levels-of-performance/) Tammy Heflebower > [The highest levels of performance come to people who are centered, intuitive, creative, and reflective - people who know to see a problem as…](https://sms4smile.com/quotes/deepak-chopra/the-highest-levels-of-performance-come-to-people-who-are-centered/) [Deepak Chopra](https://sms4smile.com/quotes/author/deepak-chopra/) > [I think that relative to my normal levels of performance I am one of the best at being able to raise my game for…](https://sms4smile.com/quotes/justin-rose/i-think-that-relative-to-my-normal-levels-of-performance-i-am-one-of/) [Justin Rose](https://sms4smile.com/quotes/author/justin-rose/) > [My focus is on a ring, and giving the best individual performance I can.](https://sms4smile.com/quotes/frank-thomas/my-focus-is-on-a-ring-and-giving-the-best-individual-performance-i-can/) [Frank Thomas](https://sms4smile.com/quotes/author/frank-thomas/) > [A demanding performance challenge tends to create a Team. In any situation requiring a combination of multiple skills, experiences and judgments, a team inevitably…](https://sms4smile.com/quotes/john-katzenbach/a-demanding-performance-challenge-tends-to-create-a-team-in-any/) [John Katzenbach](https://sms4smile.com/quotes/author/john-katzenbach/) > [Team sport is always more important than individual performance.](https://sms4smile.com/quotes/serge-gnabry/team-sport-is-always-more-important-than-individual-performance/) [Serge Gnabry](https://sms4smile.com/quotes/author/serge-gnabry/) > [You can only elevate individual performance by elevating that of the entire system.](https://sms4smile.com/quotes/w-edwards-deming/you-can-only-elevate-individual-performance-by-elevating-that-of-the/) [W. Edwards Deming](https://sms4smile.com/quotes/author/w-edwards-deming/) > [In a way, writing is an incredible act of individualism, producing your language, and yet to use it from the heart of a crowd…](https://sms4smile.com/quotes/arundhati-roy/in-a-way-writing-is-an-incredible-act-of-individualism-producing-your/) [Arundhati Roy](https://sms4smile.com/quotes/author/arundhati-roy/) > [Individual performance doesn't mean anything to me.](https://sms4smile.com/quotes/rex-chapman/individual-performance-doesn-t-mean-anything-to-me/) [Rex Chapman](https://sms4smile.com/quotes/author/rex-chapman/) > [When I arrived at IBM, there were 'Team' signs all around. I asked, 'How do people get paid?' They told me, 'We pay people…](https://sms4smile.com/quotes/anonymous/when-i-arrived-at-ibm-there-were-team-signs-all-around-i-asked-how-do/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [If I get noticed for my individual performance, that's what happens. Other than that, I'm just trying to win the game.](https://sms4smile.com/quotes/kawhi-leonard/if-i-get-noticed-for-my-individual-performance-that-s-what-happens/) [Kawhi Leonard](https://sms4smile.com/quotes/author/kawhi-leonard/) > [There is a great amount of precision within each individual's technique and role in the play. When you put 22 of them out there,…](https://sms4smile.com/quotes/brendan-daly/there-is-a-great-amount-of-precision-within-each-individual-s/) [Brendan Daly](https://sms4smile.com/quotes/author/brendan-daly/) ## More by David Brock > [Eventually the story would spill over into the regular media.](https://sms4smile.com/quotes/david-brock/eventually-the-story-would-spill-over-into-the-regular-media/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [I'm kind of a builder of institutions. I think I've got some ability to look at what's out here, look at a playing field,…](https://sms4smile.com/quotes/david-brock/i-m-kind-of-a-builder-of-institutions-i-think-i-ve-got-some-ability/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [“QUESTIONS FOR CLARIFICATION What do you mean by…? What is your main point? How does \_\_\_\_\_\_ relate to \_\_\_\_\_\_\_\_? Could you put that another…](https://sms4smile.com/quotes/david-brock/questions-for-clarification-what-do-you-mean-by-what-is-your-main/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [Donald Trump intimidated the press and bullied the press.](https://sms4smile.com/quotes/david-brock/donald-trump-intimidated-the-press-and-bullied-the-press/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [It's all a sham: I have seen, and I know firsthand, indeed from my own pen, how the organized Right has sabotaged not only…](https://sms4smile.com/quotes/david-brock/it-s-all-a-sham-i-have-seen-and-i-know-firsthand-indeed-from-my-own/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [Trump's opinions on the Iraq War have been as erratic as his opinions on other foreign policy matters - such as his careless position…](https://sms4smile.com/quotes/david-brock/trump-s-opinions-on-the-iraq-war-have-been-as-erratic-as-his-opinions/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [I think the Democratic Party has to learn how to be a party of opposition.](https://sms4smile.com/quotes/david-brock/i-think-the-democratic-party-has-to-learn-how-to-be-a-party-of/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [The Right has been trying to take down Bill Clinton for 20 years. I know; I was there.](https://sms4smile.com/quotes/david-brock/the-right-has-been-trying-to-take-down-bill-clinton-for-20-years-i/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [I didn't wake up one day and say, you know, 'Supply-side economics doesn't make sense.](https://sms4smile.com/quotes/david-brock/i-didn-t-wake-up-one-day-and-say-you-know-supply-side-economics-doesn/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [“What are your goals for the call?” “If things go right, what are some stretch goals?” “What is the worst thing that might happen…](https://sms4smile.com/quotes/david-brock/what-are-your-goals-for-the-call-if-things-go-right-what-are-some/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [Once you apologize, then the press wants you to get down on your knees and say you're sorry. They are not appeasable.](https://sms4smile.com/quotes/david-brock/once-you-apologize-then-the-press-wants-you-to-get-down-on-your-knees/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [Ive been interested in watching the level of conservative misinformation that circulates through the media.](https://sms4smile.com/quotes/david-brock/ive-been-interested-in-watching-the-level-of-conservative/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [Ignorance can be improved; willful ignorance and inaction is inexcusable.](https://sms4smile.com/quotes/david-brock/ignorance-can-be-improved-willful-ignorance-and-inaction-is/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [We all know liberals and Democrats who look down on certain people, and there is such a thing as P.C.](https://sms4smile.com/quotes/david-brock/we-all-know-liberals-and-democrats-who-look-down-on-certain-people/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) > [Editors of conservative magazines aren't out trying to raise money. The money is there; the cash reserves are in the bank.](https://sms4smile.com/quotes/david-brock/editors-of-conservative-magazines-aren-t-out-trying-to-raise-money/) [David Brock](https://sms4smile.com/quotes/author/david-brock/) [Explore all 88 David Brock quotes ](https://sms4smile.com/quotes/author/david-brock/) ## More Customer quotes > [“Start a business, not a startup”](https://sms4smile.com/quotes/anonymous/start-a-business-not-a-startup/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Amongst the financial Twitterati, the term 'muppets' has come to describe any client used and abused by some financial predator. I've adopted the term…](https://sms4smile.com/quotes/barry-ritholtz/amongst-the-financial-twitterati-the-term-muppets-has-come-to/) [Barry Ritholtz](https://sms4smile.com/quotes/author/barry-ritholtz/) > [Many early-stage entrepreneurs make one simple mistake: Describing this 'big picture' in vague concepts and words.](https://sms4smile.com/quotes/sunil-nagaraj/many-early-stage-entrepreneurs-make-one-simple-mistake-describing/) [Sunil Nagaraj](https://sms4smile.com/quotes/author/sunil-nagaraj/) > [The purpose of this book is to supply, in the form suitable for laymen, guidance in the adoption and execution of an investment policy.](https://sms4smile.com/quotes/benjamin-graham/the-purpose-of-this-book-is-to-supply-in-the-form-suitable-for-laymen/) [Benjamin Graham](https://sms4smile.com/quotes/author/benjamin-graham/) > [Don't think OF the market. Think AS the market.](https://sms4smile.com/quotes/michael-fishman/don-t-think-of-the-market-think-as-the-market/) Michael Fishman > [If Wall Street crashes, does Main Street follow? Not necessarily.](https://sms4smile.com/quotes/ben-bernanke/if-wall-street-crashes-does-main-street-follow-not-necessarily/) [Ben Bernanke](https://sms4smile.com/quotes/author/ben-bernanke/) > [The exact details of how you practice value investing will vary investor to investor, but the fundamental principle of scouring the world, looking for…](https://sms4smile.com/quotes/whitney-tilson/the-exact-details-of-how-you-practice-value-investing-will-vary/) [Whitney Tilson](https://sms4smile.com/quotes/author/whitney-tilson/) > [The best way to hold customers is to constantly figure out how to give them more for less.](https://sms4smile.com/quotes/philip-kotler/the-best-way-to-hold-customers-is-to-constantly-figure-out-how-to/) [Philip Kotler](https://sms4smile.com/quotes/author/philip-kotler/) > [Perhaps the most important reason to be skeptical of government inflation numbers is that the government, like a fox campaigning to guard a hen…](https://sms4smile.com/quotes/peter-schiff/perhaps-the-most-important-reason-to-be-skeptical-of-government/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [When the dollar collapses, it's not doing it in a vacuum. If the dollar loses value, it's doing so relative to some other currency.…](https://sms4smile.com/quotes/peter-schiff/when-the-dollar-collapses-it-s-not-doing-it-in-a-vacuum-if-the-dollar/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying…](https://sms4smile.com/quotes/marc-ostrofsky/corporations-invest-in-sophisticated-crm-or-customer-relationship/) [Marc Ostrofsky](https://sms4smile.com/quotes/author/marc-ostrofsky/) > [I believe confusion is good. Worldwide market leaders gain when there is confusion in the market.](https://sms4smile.com/quotes/subhash-chandra/i-believe-confusion-is-good-worldwide-market-leaders-gain-when-there/) [Subhash Chandra](https://sms4smile.com/quotes/author/subhash-chandra/) > [Damn inflation, full speed ahead,' Greenspan has said in both action and word. I think an investor should believe him and invest accordingly.](https://sms4smile.com/quotes/bill-gross/damn-inflation-full-speed-ahead-greenspan-has-said-in-both-action-and/) [Bill Gross](https://sms4smile.com/quotes/author/bill-gross/) > [“When companies get big, they devote most of their care and feeding to the business that got them big. This is as it should…](https://sms4smile.com/quotes/eric-schmidt/when-companies-get-big-they-devote-most-of-their-care-and-feeding-to/) [Eric Schmidt](https://sms4smile.com/quotes/author/eric-schmidt/) > [“Salesmanship is usually the art of making it the prospect’s problem, the salesperson’s need or desire to earn money.”](https://sms4smile.com/quotes/mokokoma-mokhonoana/salesmanship-is-usually-the-art-of-making-it-the-prospect-s-problem/) [Mokokoma Mokhonoana](https://sms4smile.com/quotes/author/mokokoma-mokhonoana/) [Browse all 9,257 Customer quotes ](https://sms4smile.com/quotes/about/customer/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“1. What are the expected levels of performance? What are the expected attitudes or behaviors? How will we measure those? How will we know whether people are performing to expectation? What is the best practice? Let’s take a very simple example. 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