--- title: "Meaning & Key Takeaway of: A brand not responding on Twitter is like…" description: "\"A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.\" — Dave Kerpen" image: "https://sms4smile.com/quotes/i/8c0/dave-kerpen-53080_brands_a-brand-not-responding-on-twitter-is-lik_2791890.png" --- # A brand not responding on Twitter is like hanging up the… ![“A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.” quote by Dave Kerpen](https://sms4smile.com/quotes/i/8c0/dave-kerpen-53080_brands_a-brand-not-responding-on-twitter-is-lik_2791890.png) [Download](https://sms4smile.com/quotes/i/8c0/dave-kerpen-53080_brands_a-brand-not-responding-on-twitter-is-lik_2791890.png) [Open image](https://sms4smile.com/quotes/i/8c0/dave-kerpen-53080_brands_a-brand-not-responding-on-twitter-is-lik_2791890.png) > “A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.” [Dave Kerpen](https://sms4smile.com/quotes/author/dave-kerpen/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Ignoring customers publicly shows disrespect and damages trust, especially when many observe. **In simple terms:** Ignoring customers publicly hurts trust. Key Takeaway Treat every public interaction with care. Themes customer service reputation social media Mood concerned assertive Type advisory motivational When to use this quote - online complaints - customer support - brand crisis - social media monitoring Key Concepts brand management public perception Questions to Reflect On - How can you turn a public complaint into a loyalty opportunity? - What policies ensure timely responses? A Different Perspective Public criticism can be mitigated with prompt, sincere responses. ★ ★ ★ ★ ★ No ratings yet [Customer experience](https://sms4smile.com/quotes/about/customer-experience/) [Educational](https://sms4smile.com/quotes/about/educational/) [Funny](https://sms4smile.com/quotes/about/funny/) [Marketing](https://sms4smile.com/quotes/about/marketing/) [Phones](https://sms4smile.com/quotes/about/phones/) [Twitter](https://sms4smile.com/quotes/about/twitter/) ## Related quotes > [I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was…](https://sms4smile.com/quotes/chris-gronkowski/i-have-connected-by-phone-with-customers-who-have-left-negative/) [Chris Gronkowski](https://sms4smile.com/quotes/author/chris-gronkowski/) > [I agree that not responding, and blocking his email, is the way to deal with the man you hope falls silent again.](https://sms4smile.com/quotes/emily-yoffe/i-agree-that-not-responding-and-blocking-his-email-is-the-way-to-deal/) [Emily Yoffe](https://sms4smile.com/quotes/author/emily-yoffe/) > [I'm not responding to any of the personal attacks that come from Donald Trump, because he can say whatever he wants about me, and…](https://sms4smile.com/quotes/hillary-clinton/i-m-not-responding-to-any-of-the-personal-attacks-that-come-from/) [Hillary Clinton](https://sms4smile.com/quotes/author/hillary-clinton/) > [Climate is not responding to greenhouse gases in the way we thought it might. 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In a year and a half, I tweeted…](https://sms4smile.com/quotes/ai-weiwei/twitter-was-like-a-poem-it-was-rich-real-and-spontaneous-it-really/) [Ai Weiwei](https://sms4smile.com/quotes/author/ai-weiwei/) > [My friend said he didn't have time for Twitter like me, he has a job I replied shut the fuck up & lend me…](https://sms4smile.com/quotes/nikhil-saluja/my-friend-said-he-didn-t-have-time-for-twitter-like-me-he-has-a-job-i/) [Nikhil Saluja](https://sms4smile.com/quotes/author/nikhil-saluja/) ## More by Dave Kerpen > [It's important to think of every customer as an online celebrity with followers, friends, & above all influence](https://sms4smile.com/quotes/dave-kerpen/it-s-important-to-think-of-every-customer-as-an-online-celebrity-with/) [Dave Kerpen](https://sms4smile.com/quotes/author/dave-kerpen/) > [“People like to share with and feel connected to each other, brands, organizations, and even governments they like and trust”](https://sms4smile.com/quotes/dave-kerpen/people-like-to-share-with-and-feel-connected-to-each-other-brands/) [Dave Kerpen](https://sms4smile.com/quotes/author/dave-kerpen/) > [“being likeable isn't just about social media or business - it's about living life, to its fullest. ”](https://sms4smile.com/quotes/dave-kerpen/being-likeable-isn-t-just-about-social-media-or-business-it-s-about/) [Dave Kerpen](https://sms4smile.com/quotes/author/dave-kerpen/) > [Listen first and never stop listening.](https://sms4smile.com/quotes/dave-kerpen/listen-first-and-never-stop-listening/) [Dave Kerpen](https://sms4smile.com/quotes/author/dave-kerpen/) > [“In the beginning, there was Adam and Eve. 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