--- title: "Meaning & Key Takeaway of: To create the impression of…" description: "\"“To create the impression of unassailability to the outside world, you only had to make the context as complicated and confusing as possible. To that e..." image: "https://sms4smile.com/quotes/i/adf/daniel-domscheit-berg-38421_context_to-create-the-impression-of-unassailabil_2792317.jpg" --- # To create the impression of unassailability to the outside… ![“To create the impression of unassailability to the outside world, you only had to make the context as complicated and confusing as possible. To that end, I would make my explanations of technical issues to journalists as complex as I could. They in turn often did not want to admit their lack of…” quote by Daniel Domscheit-Berg](https://sms4smile.com/quotes/i/adf/daniel-domscheit-berg-38421_context_to-create-the-impression-of-unassailabil_2792317.jpg) [Download](https://sms4smile.com/quotes/i/adf/daniel-domscheit-berg-38421_context_to-create-the-impression-of-unassailabil_2792317.jpg) [Open image](https://sms4smile.com/quotes/i/adf/daniel-domscheit-berg-38421_context_to-create-the-impression-of-unassailabil_2792317.jpg) > ““To create the impression of unassailability to the outside world, you only had to make the context as complicated and confusing as possible. To that end, I would make my explanations of technical issues to journalists as complex as I could. They in turn often did not want to admit their lack of knowledge and, exhausted, gave up. It was the same principle used by terrorists and bureaucrats. The adversary can’t attack as long as he has nothing to grab hold of. Modern-day customer relations works in a similar way. A customer who wants to complain but can never find anyone responsible to talk to ultimately has no choice but to swallow his anger.”” [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Complex, confusing explanations protect the organization by preventing accountability, leading customers to suppress complaints. **In simple terms:** Complicated language hides responsibility and silences criticism. Key Takeaway Simplify communication to foster accountability. Themes communication power customer service Mood frustrated critical Type advisory analytical When to use this quote - corporate crisis - customer complaints - media relations - public relations - accountability Key Concepts obfuscation psychology of denial bureaucracy Questions to Reflect On - How does transparency affect customer trust? - What are ethical ways to manage difficult inquiries? A Different Perspective Complexity can backfire, eroding trust and credibility. ★ ★ ★ ★ ★ No ratings yet [Context](https://sms4smile.com/quotes/about/context/) [Journalism](https://sms4smile.com/quotes/about/journalism/) [Lack of knowledge](https://sms4smile.com/quotes/about/lack-of-knowledge/) [Outside world](https://sms4smile.com/quotes/about/outside-world/) ## Related quotes > [Losers make excuses. Winners make explanations. Excuses dont teach you anything and keep you from making needed changes. 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I think we should all…](https://sms4smile.com/quotes/catherine-hicks/there-s-this-great-fear-and-i-find-lack-of-knowledge-of-catholicism/) [Catherine Hicks](https://sms4smile.com/quotes/author/catherine-hicks/) > [“We must each of us do our home work. 'My people are destroyed,' said Hosea, 'for lack of knowledge.' We must be wise as…](https://sms4smile.com/quotes/ezra-taft-benson/we-must-each-of-us-do-our-home-work-my-people-are-destroyed-said/) [Ezra Taft Benson](https://sms4smile.com/quotes/author/ezra-taft-benson/) > [“difficulty is not lack of knowledge, but moral weakness. If you love Jesus with a pure heart, you will know where He feeds His…](https://sms4smile.com/quotes/richard-wurmbrand/difficulty-is-not-lack-of-knowledge-but-moral-weakness-if-you-love/) [Richard Wurmbrand](https://sms4smile.com/quotes/author/richard-wurmbrand/) > [“Take your time to find and understand what you don’t know and in the end, you shall know that it is not all the…](https://sms4smile.com/quotes/ernest-agyemang-yeboah/take-your-time-to-find-and-understand-what-you-don-t-know-and-in-the/) [Ernest Agyemang Yeboah](https://sms4smile.com/quotes/author/ernest-agyemang-yeboah/) ## More by Daniel Domscheit-Berg > [“Freedom of speech has a number.It was the WikiLeaks IP Address.”](https://sms4smile.com/quotes/daniel-domscheit-berg/freedom-of-speech-has-a-number-it-was-the-wikileaks-ip-address/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“Messages like this were a great way of showing that a document was genuine. Whenever someone demanded that we remove a document as quickly…](https://sms4smile.com/quotes/daniel-domscheit-berg/messages-like-this-were-a-great-way-of-showing-that-a-document-was/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“one of the donors whom we had thanked on this occasion was a certain Adrian Lamo. He was the semi-famous ex-hacker responsible for the…](https://sms4smile.com/quotes/daniel-domscheit-berg/one-of-the-donors-whom-we-had-thanked-on-this-occasion-was-a-certain/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“FREEDOM OF SPEECH HAS A NUMBER. It was the WikiLeaks IP address: 88.80.13.160.”](https://sms4smile.com/quotes/daniel-domscheit-berg/freedom-of-speech-has-a-number-it-was-the-wikileaks-ip-address-88-80/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“In our experience, complicated leaks—and the Toll Collect contract material was enormously complicated—had to be published by the traditional media in digestible chunks.”](https://sms4smile.com/quotes/daniel-domscheit-berg/in-our-experience-complicated-leaks-and-the-toll-collect-contract/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“Underground: Tales of Hacking, Madness and Obsession from the Electronic Frontier—a”](https://sms4smile.com/quotes/daniel-domscheit-berg/underground-tales-of-hacking-madness-and-obsession-from-the/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“Julian wasn’t a particularly warm person, but he did have a talent for communicating a sense of mutual regard.”](https://sms4smile.com/quotes/daniel-domscheit-berg/julian-wasn-t-a-particularly-warm-person-but-he-did-have-a-talent-for/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“They concluded that the predominant emotion was anger and that, compared to words like sadness or fear, expressions of aggression increased in the days…](https://sms4smile.com/quotes/daniel-domscheit-berg/they-concluded-that-the-predominant-emotion-was-anger-and-that/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“Sometimes, I’d buy a whole series of numbers, search the Web for the names and addresses of large families (birthday party announcements on blogs…](https://sms4smile.com/quotes/daniel-domscheit-berg/sometimes-i-d-buy-a-whole-series-of-numbers-search-the-web-for-the/) [Daniel Domscheit-Berg](https://sms4smile.com/quotes/author/daniel-domscheit-berg/) > [“The academic world was also fascinated by the Congressional Research Service, or CRS, reports. 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But, phew, saving…](https://sms4smile.com/quotes/tony-adams/captaining-your-country-going-out-at-wembley-captaining-arsenal-to-10/) [Tony Adams](https://sms4smile.com/quotes/author/tony-adams/) > [With 'I Want Action,' I think people take it in the context of the Sunset Strip and the party scene; it was tongue-in-cheek.](https://sms4smile.com/quotes/bret-michaels/with-i-want-action-i-think-people-take-it-in-the-context-of-the/) [Bret Michaels](https://sms4smile.com/quotes/author/bret-michaels/) > [The still image continues to have a ton of strength. An image taken out of context from one fraction of a second to the…](https://sms4smile.com/quotes/jill-greenberg/the-still-image-continues-to-have-a-ton-of-strength-an-image-taken/) [Jill Greenberg](https://sms4smile.com/quotes/author/jill-greenberg/) > [I think where a lot of the stuff came from is that it started as something else and then it was transformed into something…](https://sms4smile.com/quotes/adam-granduciel/i-think-where-a-lot-of-the-stuff-came-from-is-that-it-started-as/) [Adam Granduciel](https://sms4smile.com/quotes/author/adam-granduciel/) > [Context is to data what water is to a dolphin](https://sms4smile.com/quotes/dan-simmons/context-is-to-data-what-water-is-to-a-dolphin/) [Dan Simmons](https://sms4smile.com/quotes/author/dan-simmons/) > [ “\[Mood allocates\] investments of time, effort, resources, and risk taking to maximize Darwinian fitness in situations of varying propitiousness. High and low moods adjust… ](https://sms4smile.com/quotes/randolph-m-nesse/mood-allocates-investments-of-time-effort-resources-and-risk-taking/) [Randolph M. Nesse](https://sms4smile.com/quotes/author/randolph-m-nesse/) > [For me context is the key - from that comes the understanding of everything.](https://sms4smile.com/quotes/kenneth-noland/for-me-context-is-the-key-from-that-comes-the-understanding-of/) [Kenneth Noland](https://sms4smile.com/quotes/author/kenneth-noland/) [Browse all 430 Context quotes ](https://sms4smile.com/quotes/about/context/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“To create the impression of unassailability to the outside world, you only had to make the context as complicated and confusing as possible. To that end, I would make my explanations of technical issues to journalists as complex as I could. They in turn often did not want to admit their lack of knowledge and, exhausted, gave up. It was the same principle used by terrorists and bureaucrats. The adversary can’t attack as long as he has nothing to grab hold of. Modern-day customer relations works in a similar way. 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