--- title: "Meaning & Key Takeaway of: Yes,” her boss responded, “one for us and…" description: "\"“Yes,” her boss responded, “one for us and one for the customer.” “I’m sorry, so you are saying that the client is asking for a copy and we need a copy..." image: "https://sms4smile.com/quotes/i/706/chris-voss-5746_body-language_yes-her-boss-responded-one-for-us-and-on_1799810.jpg" --- # Yes,” her boss responded, “one for us and one for the… ![“Yes,” her boss responded, “one for us and one for the customer.” “I’m sorry, so you are saying that the client is asking for a copy and we need a copy for internal use?” “Actually, I’ll check with the client—they haven’t asked for anything. But I definitely want a copy. That’s just how I do…” quote by Chris Voss](https://sms4smile.com/quotes/i/706/chris-voss-5746_body-language_yes-her-boss-responded-one-for-us-and-on_1799810.jpg) [Download](https://sms4smile.com/quotes/i/706/chris-voss-5746_body-language_yes-her-boss-responded-one-for-us-and-on_1799810.jpg) [Open image](https://sms4smile.com/quotes/i/706/chris-voss-5746_body-language_yes-her-boss-responded-one-for-us-and-on_1799810.jpg) > ““Yes,” her boss responded, “one for us and one for the customer.” “I’m sorry, so you are saying that the client is asking for a copy and we need a copy for internal use?” “Actually, I’ll check with the client—they haven’t asked for anything. But I definitely want a copy. That’s just how I do business.” “Absolutely,” she responded. “Thanks for checking with the customer. Where would you like to store the in-house copy? There’s no more space in the file room here.” “It’s fine. You can store it anywhere,” he said, slightly perturbed now. “Anywhere?” she mirrored again, with calm concern. When another person’s tone of voice or body language is inconsistent with his words, a good mirror can be particularly useful. In this case, it caused her boss to take a nice, long pause—something he did not often do. My student sat silent. “As a matter of fact, you can put them in my office,” he said, with more composure than he’d had the whole conversation. “I’ll get the new assistant to print it for me after the project is done. For now, just create two digital backups.” A day later her boss emailed and wrote simply, “The two digital backups will be fine.” Not long after, I received an ecstatic email from this student: “I was shocked! I love mirrors! A week of work avoided!” Mirroring will make you feel awkward as heck when you first try it. That’s the only hard part about it; the technique takes a little practice. Once you get the hang of it, though, it’ll become a conversational Swiss Army knife valuable in just about every professional and social setting.”” [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Mirroring repeats a speaker’s words or tone to create rapport and reveal hidden information, prompting the other person to elaborate or clarify. **In simple terms:** Repeating key phrases builds trust and uncovers details. Key Takeaway Use mirroring to deepen conversation and gain insight. Themes communication psychology influence Mood empathetic strategic Type technique advice When to use this quote - negotiations - customer service - team meetings - coaching sessions Key Concepts active listening rapport building information gathering Questions to Reflect On - How can you practice mirroring without sounding rehearsed? - When is mirroring inappropriate? A Different Perspective Mirroring can feel awkward initially and may be overused, leading to perceived insincerity. ★ ★ ★ ★ ★ No ratings yet [Asking Copy](https://sms4smile.com/quotes/about/asking-copy-2020946/) [Body language](https://sms4smile.com/quotes/about/body-language/) [Boss Responded](https://sms4smile.com/quotes/about/boss-responded-2020949/) [Client Asking](https://sms4smile.com/quotes/about/client-asking-2020947/) [Copy Need](https://sms4smile.com/quotes/about/copy-need-2020948/) [Matter of fact](https://sms4smile.com/quotes/about/matter-of-fact/) [Mirroring](https://sms4smile.com/quotes/about/mirroring/) [Tone Of Voice](https://sms4smile.com/quotes/about/tone-of-voice/) ## Related quotes > [“It’s almost laughably simple: for the FBI, a “mirror” is when you repeat the last three words (or the critical one to three words)…](https://sms4smile.com/quotes/chris-voss/it-s-almost-laughably-simple-for-the-fbi-a-mirror-is-when-you-repeat/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Mirrors work magic. Repeat the last three words (or the critical one to three words) of what someone has just said. 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Ndugu yangu, onesha lugha ya mwili kuonesha…](https://sms4smile.com/quotes/enock-maregesi/unapokutana-na-mtu-kisha-mtu-huyo-haoneshi-dalili-yoyote-ya-kutaka/) [Enock Maregesi](https://sms4smile.com/quotes/author/enock-maregesi/) [Browse all 383 Body language quotes ](https://sms4smile.com/quotes/about/body-language/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“Yes,” her boss responded, “one for us and one for the customer.” “I’m sorry, so you are saying that the client is asking for a copy and we need a copy for internal use?” “Actually, I’ll check with the client—they haven’t asked for anything. But I definitely want a copy. That’s just how I do business.” “Absolutely,” she responded. “Thanks for checking with the customer. Where would you like to store the in-house copy? There’s no more space in the file room here.” “It’s fine. You can store it anywhere,” he said, slightly perturbed now. “Anywhere?” she mirrored again, with calm concern. When another person’s tone of voice or body language is inconsistent with his words, a good mirror can be particularly useful. In this case, it caused her boss to take a nice, long pause—something he did not often do. My student sat silent. “As a matter of fact, you can put them in my office,” he said, with more composure than he’d had the whole conversation. “I’ll get the new assistant to print it for me after the project is done. For now, just create two digital backups.” A day later her boss emailed and wrote simply, “The two digital backups will be fine.” Not long after, I received an ecstatic email from this student: “I was shocked! I love mirrors! A week of work avoided!” Mirroring will make you feel awkward as heck when you first try it. That’s the only hard part about it; the technique takes a little practice. 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