--- title: "Meaning & Key Takeaway of: We employed our tactical empathy by…" description: "\"“We employed our tactical empathy by recognizing and then verbalizing the predictable emotions of the situation. We didn’t just put ourselves in the fu..." image: "https://sms4smile.com/quotes/i/be4/chris-voss-5746_empathy_we-employed-our-tactical-empathy-by-reco_3052904.jpg" --- # We employed our tactical empathy by recognizing and then… ![“We employed our tactical empathy by recognizing and then verbalizing the predictable emotions of the situation. We didn’t just put ourselves in the fugitives’ shoes. We spotted their feelings, turned them into words, and then very calmly and respectfully repeated their emotions back to them.” quote by Chris Voss](https://sms4smile.com/quotes/i/be4/chris-voss-5746_empathy_we-employed-our-tactical-empathy-by-reco_3052904.jpg) [Download](https://sms4smile.com/quotes/i/be4/chris-voss-5746_empathy_we-employed-our-tactical-empathy-by-reco_3052904.jpg) [Open image](https://sms4smile.com/quotes/i/be4/chris-voss-5746_empathy_we-employed-our-tactical-empathy-by-reco_3052904.jpg) > ““We employed our tactical empathy by recognizing and then verbalizing the predictable emotions of the situation. We didn’t just put ourselves in the fugitives’ shoes. We spotted their feelings, turned them into words, and then very calmly and respectfully repeated their emotions back to them.”” [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Effective negotiation uses empathy to name and reflect the other party’s emotions, building trust and defusing tension. **In simple terms:** Name and repeat feelings to negotiate better. Key Takeaway Use tactical empathy in negotiations. Themes communication empathy negotiation trustbuilding Mood practical strategic Type instructional motivational When to use this quote - business deals - conflict resolution - law enforcement - customer service Key Concepts active listening emotional intelligence psychology Questions to Reflect On - When does empathy hinder objective decision making? - How to balance empathy with assertiveness? A Different Perspective Overreliance on empathy may overlook factual data. ★ ★ ★ ★ ★ No ratings yet [Empathy](https://sms4smile.com/quotes/about/empathy/) [Empathy Recognizing](https://sms4smile.com/quotes/about/empathy-recognizing-5085683/) [Employed Tactical](https://sms4smile.com/quotes/about/employed-tactical-5085684/) [Predictable Emotions](https://sms4smile.com/quotes/about/predictable-emotions-5085686/) [Tactical Empathy](https://sms4smile.com/quotes/about/tactical-empathy-3432821/) [Verbalizing Predictable](https://sms4smile.com/quotes/about/verbalizing-predictable-5085685/) ## Related quotes > [“In my negotiating course, I tell my students that empathy is “the ability to recognize the perspective of a counterpart, and the vocalization of…](https://sms4smile.com/quotes/chris-voss/in-my-negotiating-course-i-tell-my-students-that-empathy-is-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the…](https://sms4smile.com/quotes/chris-voss/what-were-needed-were-simple-psychological-tactics-and-strategies/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [I began to use my sensitivity. And I realized I wasn't weird because I cried a lot.](https://sms4smile.com/quotes/sherilyn-fenn/i-began-to-use-my-sensitivity-and-i-realized-i-wasn-t-weird-because-i/) [Sherilyn Fenn](https://sms4smile.com/quotes/author/sherilyn-fenn/) > [Ultimately, my character is defined by the quality of my sensitivity to other people. I exist in equilibrium. I am here to the degree…](https://sms4smile.com/quotes/hugh-prather/ultimately-my-character-is-defined-by-the-quality-of-my-sensitivity/) [Hugh Prather](https://sms4smile.com/quotes/author/hugh-prather/) > [“CWC (Church Women Concerned) enabled us as women in that part of South Africa, to see ourselves as ordinary citizens who found themselves in…](https://sms4smile.com/quotes/sindiwe-magona/cwc-church-women-concerned-enabled-us-as-women-in-that-part-of-south/) [Sindiwe Magona](https://sms4smile.com/quotes/author/sindiwe-magona/) > [I try to treat every job with the exact same level of respect. 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If you don't enter that world, hold your breath with the…](https://sms4smile.com/quotes/azar-nafisi/a-novel-is-not-an-allegory-it-is-a-sensual-experience-of-another/) [Azar Nafisi](https://sms4smile.com/quotes/author/azar-nafisi/) > [Making a movie is about following characters and embarking on an adventure with them, seeing their reactions, and seeing what they do, having empathy…](https://sms4smile.com/quotes/franck-khalfoun/making-a-movie-is-about-following-characters-and-embarking-on-an/) [Franck Khalfoun](https://sms4smile.com/quotes/author/franck-khalfoun/) > [ That is another theme in the book \[Dreams from My Father\]. How do we exercise more empathy in our public discourse? How do we… ](https://sms4smile.com/quotes/barack-obama/that-is-another-theme-in-the-book-dreams-from-my-father-how-do-we/) [Barack Obama](https://sms4smile.com/quotes/author/barack-obama/) > [“Understanding breeds empathy.”](https://sms4smile.com/quotes/christopher-paolini/understanding-breeds-empathy/) [Christopher Paolini](https://sms4smile.com/quotes/author/christopher-paolini/) > [“God has a way of picking a “nobody” and turning their world upside down, in order to create a “somebody” that will remove the…](https://sms4smile.com/quotes/shannon-l-alder/god-has-a-way-of-picking-a-nobody-and-turning-their-world-upside-down/) [Shannon L. Alder](https://sms4smile.com/quotes/author/shannon-l-alder/) > [Cinematography speaks to everything that women do inherently well: It's multitasking, it's empathy, and it's channeling visuals into human emotion.](https://sms4smile.com/quotes/rachel-morrison/cinematography-speaks-to-everything-that-women-do-inherently-well-it/) [Rachel Morrison](https://sms4smile.com/quotes/author/rachel-morrison/) > [When you need empathy, you cannot give empathy.](https://sms4smile.com/quotes/marshall-b-rosenberg/when-you-need-empathy-you-cannot-give-empathy/) [Marshall B. Rosenberg](https://sms4smile.com/quotes/author/marshall-b-rosenberg/) > [I have a lot of empathy, and I think that's where mothering starts. You are there to empathise and facilitate.](https://sms4smile.com/quotes/viv-albertine/i-have-a-lot-of-empathy-and-i-think-that-s-where-mothering-starts-you/) [Viv Albertine](https://sms4smile.com/quotes/author/viv-albertine/) ## More by Chris Voss > [“Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and…](https://sms4smile.com/quotes/chris-voss/most-of-the-time-you-should-be-using-the-positive-playful-voice-it-s/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“By repeating back what people say, you trigger this mirroring instinct and your counterpart will inevitably elaborate on what was just said and sustain…](https://sms4smile.com/quotes/chris-voss/by-repeating-back-what-people-say-you-trigger-this-mirroring-instinct/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Every case is new. We must let what we know - our known knowns - guide us but not blind us to what we…](https://sms4smile.com/quotes/chris-voss/every-case-is-new-we-must-let-what-we-know-our-known-knowns-guide-us/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“The Downs hijacking case came to epitomize everything not to do in a crisis situation, and inspired the development of today’s theories, training, and…](https://sms4smile.com/quotes/chris-voss/the-downs-hijacking-case-came-to-epitomize-everything-not-to-do-in-a/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“In any interaction, it pleases us to feel that the other side is listening and acknowledging our situation. Whether you are negotiating a business…](https://sms4smile.com/quotes/chris-voss/in-any-interaction-it-pleases-us-to-feel-that-the-other-side-is/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Here are some other great standbys that I use in almost every negotiation, depending on the situation: What about this is important to you?…](https://sms4smile.com/quotes/chris-voss/here-are-some-other-great-standbys-that-i-use-in-almost-every/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“If I just ask for a volunteer, my students sit on their hands and look away. You’ve been there. You can almost feel your…](https://sms4smile.com/quotes/chris-voss/if-i-just-ask-for-a-volunteer-my-students-sit-on-their-hands-and-look/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“when you phrase a label as a neutral statement of understanding, it encourages your counterpart to be responsive. They’ll usually give a longer answer…](https://sms4smile.com/quotes/chris-voss/when-you-phrase-a-label-as-a-neutral-statement-of-understanding-it/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“There are essentially three voice tones available to negotiators: the late-night FM DJ voice, the positive/playful voice, and the direct or assertive voice. Forget…](https://sms4smile.com/quotes/chris-voss/there-are-essentially-three-voice-tones-available-to-negotiators-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Instead of addressing his grumpy behavior, you acknowledge his sadness in a nonjudgmental way. You head him off before he can really get started.…](https://sms4smile.com/quotes/chris-voss/instead-of-addressing-his-grumpy-behavior-you-acknowledge-his-sadness/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Notice we said 'It sounds like . . .' and not 'I'm hearing that . . .' That's because the word 'I' gets people's…](https://sms4smile.com/quotes/chris-voss/notice-we-said-it-sounds-like-and-not-i-m-hearing-that-that-s-because/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the…](https://sms4smile.com/quotes/chris-voss/what-were-needed-were-simple-psychological-tactics-and-strategies/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“they should be teased out. Labeling is a helpful tactic in de-escalating angry confrontations, because it makes the person acknowledge their feelings rather than…](https://sms4smile.com/quotes/chris-voss/they-should-be-teased-out-labeling-is-a-helpful-tactic-in-de/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“List the worst things that the other party could say about you and say them before the other person can. Performing an accusation audit…](https://sms4smile.com/quotes/chris-voss/list-the-worst-things-that-the-other-party-could-say-about-you-and/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“There’s one powerful way to quiet the voice in your head and the voice in their head at the same time: treat two schizophrenics…](https://sms4smile.com/quotes/chris-voss/there-s-one-powerful-way-to-quiet-the-voice-in-your-head-and-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) [Explore all 94 Chris Voss quotes ](https://sms4smile.com/quotes/author/chris-voss/) ## More Empathy quotes > [I have a lot of empathy, and I think that's where mothering starts. You are there to empathise and facilitate.](https://sms4smile.com/quotes/viv-albertine/i-have-a-lot-of-empathy-and-i-think-that-s-where-mothering-starts-you/) [Viv Albertine](https://sms4smile.com/quotes/author/viv-albertine/) > [When you need empathy, you cannot give empathy.](https://sms4smile.com/quotes/marshall-b-rosenberg/when-you-need-empathy-you-cannot-give-empathy/) [Marshall B. Rosenberg](https://sms4smile.com/quotes/author/marshall-b-rosenberg/) > [Cinematography speaks to everything that women do inherently well: It's multitasking, it's empathy, and it's channeling visuals into human emotion.](https://sms4smile.com/quotes/rachel-morrison/cinematography-speaks-to-everything-that-women-do-inherently-well-it/) [Rachel Morrison](https://sms4smile.com/quotes/author/rachel-morrison/) > [“God has a way of picking a “nobody” and turning their world upside down, in order to create a “somebody” that will remove the…](https://sms4smile.com/quotes/shannon-l-alder/god-has-a-way-of-picking-a-nobody-and-turning-their-world-upside-down/) [Shannon L. Alder](https://sms4smile.com/quotes/author/shannon-l-alder/) > [“Understanding breeds empathy.”](https://sms4smile.com/quotes/christopher-paolini/understanding-breeds-empathy/) [Christopher Paolini](https://sms4smile.com/quotes/author/christopher-paolini/) > [ That is another theme in the book \[Dreams from My Father\]. How do we exercise more empathy in our public discourse? How do we… ](https://sms4smile.com/quotes/barack-obama/that-is-another-theme-in-the-book-dreams-from-my-father-how-do-we/) [Barack Obama](https://sms4smile.com/quotes/author/barack-obama/) > [Making a movie is about following characters and embarking on an adventure with them, seeing their reactions, and seeing what they do, having empathy…](https://sms4smile.com/quotes/franck-khalfoun/making-a-movie-is-about-following-characters-and-embarking-on-an/) [Franck Khalfoun](https://sms4smile.com/quotes/author/franck-khalfoun/) > [“A novel is not an allegory...it is a sensual experience of another world. If you don't enter that world, hold your breath with the…](https://sms4smile.com/quotes/azar-nafisi/a-novel-is-not-an-allegory-it-is-a-sensual-experience-of-another/) [Azar Nafisi](https://sms4smile.com/quotes/author/azar-nafisi/) > [Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're…](https://sms4smile.com/quotes/stephen-covey/empathic-listening-takes-time-but-it-doesn-t-take-anywhere-near-as/) [Stephen Covey](https://sms4smile.com/quotes/author/stephen-covey/) > [I try to treat every job with the exact same level of respect. When I go into it, it doesn't matter what the budget…](https://sms4smile.com/quotes/kaya-scodelario/i-try-to-treat-every-job-with-the-exact-same-level-of-respect-when-i/) [Kaya Scodelario](https://sms4smile.com/quotes/author/kaya-scodelario/) > [“CWC (Church Women Concerned) enabled us as women in that part of South Africa, to see ourselves as ordinary citizens who found themselves in…](https://sms4smile.com/quotes/sindiwe-magona/cwc-church-women-concerned-enabled-us-as-women-in-that-part-of-south/) [Sindiwe Magona](https://sms4smile.com/quotes/author/sindiwe-magona/) > [Ultimately, my character is defined by the quality of my sensitivity to other people. I exist in equilibrium. I am here to the degree…](https://sms4smile.com/quotes/hugh-prather/ultimately-my-character-is-defined-by-the-quality-of-my-sensitivity/) [Hugh Prather](https://sms4smile.com/quotes/author/hugh-prather/) > [I began to use my sensitivity. 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