--- title: "Meaning & Key Takeaway of: The home-field advantage created by you…" description: "\"“The home-field advantage created by you each and every Sunday at FedEx Field does not go unnoticed,” TJ wrote. He then told them, “In these difficult ..." image: "https://sms4smile.com/quotes/i/515/chris-voss-5746_difficult-time_the-home-field-advantage-created-by-you_1117862.jpg" --- # The home-field advantage created by you each and every… ![“The home-field advantage created by you each and every Sunday at FedEx Field does not go unnoticed,” TJ wrote. He then told them, “In these difficult times, we understand our fans have been hit hard and we are here to work with you,” and asked the ticket holders to call back to talk through their…” quote by Chris Voss](https://sms4smile.com/quotes/i/515/chris-voss-5746_difficult-time_the-home-field-advantage-created-by-you_1117862.jpg) [Download](https://sms4smile.com/quotes/i/515/chris-voss-5746_difficult-time_the-home-field-advantage-created-by-you_1117862.jpg) [Open image](https://sms4smile.com/quotes/i/515/chris-voss-5746_difficult-time_the-home-field-advantage-created-by-you_1117862.jpg) > ““The home-field advantage created by you each and every Sunday at FedEx Field does not go unnoticed,” TJ wrote. He then told them, “In these difficult times, we understand our fans have been hit hard and we are here to work with you,” and asked the ticket holders to call back to talk through their “unique situation.” Though superficially simple, the changes TJ made in the script had a deep emotional resonance with the delinquent ticket holders. It mentioned their debt to the team but also acknowledged the team’s debt to them, and by labeling the tough economic times, and the stress they were causing, it diffused the biggest negative dynamic—their delinquency—and turned the issue into something solvable. The simple changes masked a complex understanding of empathy on TJ’s side. With the new script, TJ was able to set up payment plans with all the ticket holders before the Giants game. And the CFO’s next visit? Well, it was far less terse.”” [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Empathetic language acknowledging mutual hardship transforms hostile debtors into cooperative partners. **In simple terms:** Empathy changes tone, resolves debt. Key Takeaway Use empathy to resolve conflict. Themes empathy communication conflict resolution Mood thoughtful strategic Type inspirational practical When to use this quote - debt collection calls - customer service - financial counseling - team management Key Concepts behavioral economics negotiation tactics Questions to Reflect On - How can you balance empathy with firm expectations? - When does empathy become counterproductive? A Different Perspective Empathy may be seen as manipulative if overused. ★ ★ ★ ★ ★ No ratings yet [Deep emotional](https://sms4smile.com/quotes/about/deep-emotional/) [Difficult time](https://sms4smile.com/quotes/about/difficult-time/) [Difficult times](https://sms4smile.com/quotes/about/difficult-times/) [Economic times](https://sms4smile.com/quotes/about/economic-times/) [Time](https://sms4smile.com/quotes/about/time/) ## Related quotes > [When I was younger, I used humour as a tool to avoid getting too serious with people - if there was deep emotional stuff…](https://sms4smile.com/quotes/matthew-perry/when-i-was-younger-i-used-humour-as-a-tool-to-avoid-getting-too/) [Matthew Perry](https://sms4smile.com/quotes/author/matthew-perry/) > [Many anglophone Africans still have deep emotional, economic and often familial links to Britain, but those with money are now as keen to holiday…](https://sms4smile.com/quotes/david-olusoga/many-anglophone-africans-still-have-deep-emotional-economic-and-often/) [David Olusoga](https://sms4smile.com/quotes/author/david-olusoga/) > [I'm someone who had a deep emotional attachment to 'Starsky and Hutch.'](https://sms4smile.com/quotes/william-j-clinton/i-m-someone-who-had-a-deep-emotional-attachment-to-starsky-and-hutch/) [William J. Clinton](https://sms4smile.com/quotes/author/william-j-clinton/) > [Know that there is so much more to you than your body. It's not just about perfecting the steps; you must trust your instincts…](https://sms4smile.com/quotes/karen-kain/know-that-there-is-so-much-more-to-you-than-your-body-it-s-not-just/) [Karen Kain](https://sms4smile.com/quotes/author/karen-kain/) > [Houses are the abiding joys; they are the most emotion-stirring of all things. 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Those problems always have…](https://sms4smile.com/quotes/chris-prentiss/alcohol-and-drugs-are-not-the-problems-they-are-what-people-are-using/) [Chris Prentiss](https://sms4smile.com/quotes/author/chris-prentiss/) [Browse all 39 Deep emotional quotes ](https://sms4smile.com/quotes/about/deep-emotional/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“The home-field advantage created by you each and every Sunday at FedEx Field does not go unnoticed,” TJ wrote. He then told them, “In these difficult times, we understand our fans have been hit hard and we are here to work with you,” and asked the ticket holders to call back to talk through their “unique situation.” Though superficially simple, the changes TJ made in the script had a deep emotional resonance with the delinquent ticket holders. It mentioned their debt to the team but also acknowledged the team’s debt to them, and by labeling the tough economic times, and the stress they were causing, it diffused the biggest negative dynamic—their delinquency—and turned the issue into something solvable. The simple changes masked a complex understanding of empathy on TJ’s side. With the new script, TJ was able to set up payment plans with all the ticket holders before the Giants game. And the CFO’s next visit? 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