--- title: "Meaning & Key Takeaway of: ■ People who view negotiation as a battle…" description: "\"“■ People who view negotiation as a battle of arguments become overwhelmed by the voices in their head. Negotiation is not an act of battle; it’s a ..." image: "https://sms4smile.com/quotes/i/eaf/chris-voss-5746_negotiation_people-who-view-negotiation-as-a-battle_2435603.jpg" --- # ■ People who view negotiation as a battle of arguments… ![“■ People who view negotiation as a battle of arguments become overwhelmed by the voices in their head. Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible. ■ To quiet the voices in your head, make your sole and all-encompassing…” quote by Chris Voss](https://sms4smile.com/quotes/i/eaf/chris-voss-5746_negotiation_people-who-view-negotiation-as-a-battle_2435603.jpg) [Download](https://sms4smile.com/quotes/i/eaf/chris-voss-5746_negotiation_people-who-view-negotiation-as-a-battle_2435603.jpg) [Open image](https://sms4smile.com/quotes/i/eaf/chris-voss-5746_negotiation_people-who-view-negotiation-as-a-battle_2435603.jpg) > ““■    People who view negotiation as a battle of arguments become overwhelmed by the voices in their head. Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible.         ■    To quiet the voices in your head, make your sole and all-encompassing focus the other person and what they have to say.         ■    Slow. It. Down. Going too fast is one of the mistakes all negotiators are prone to making. If we’re too much in a hurry, people can feel as if they’re not being heard. You risk undermining the rapport and trust you’ve built.         ■”” [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Negotiation succeeds when you listen, gather information, and build trust rather than treating it as a combative debate. **In simple terms:** Listen, gather info, build trust, not fight. Key Takeaway Focus on the other person and slow down. Themes communication trust information gathering empathy strategy Mood thoughtful strategic calm Type advice instructional insightful When to use this quote - business deals - salary negotiations - conflict resolution - relationship building Key Concepts Active listening psychology of persuasion rapport building Questions to Reflect On - How can you shift from arguing to discovering? - What signals show the other party feels heard? A Different Perspective If you rush, you may miss crucial cues and damage trust. ★ ★ ★ ★ ★ No ratings yet [Arguments Overwhelmed](https://sms4smile.com/quotes/about/arguments-overwhelmed-336322/) [Head Negotiation](https://sms4smile.com/quotes/about/head-negotiation-336318/) [Mistakes Negotiators](https://sms4smile.com/quotes/about/mistakes-negotiators-336321/) [Negotiation](https://sms4smile.com/quotes/about/negotiation/) [Negotiation Battle](https://sms4smile.com/quotes/about/negotiation-battle-336319/) [Negotiators Prone](https://sms4smile.com/quotes/about/negotiators-prone-336320/) [War](https://sms4smile.com/quotes/about/war/) ## Related quotes > [“A good negotiator prepares, going in, to be ready for possible surprises; a great negotiator aims to use her skills to reveal the surprises…](https://sms4smile.com/quotes/chris-voss/a-good-negotiator-prepares-going-in-to-be-ready-for-possible/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“The kidnapper who was negotiating with Julie seemed extremely perplexed by her persistent questions, and he kept asking for time to think. That slowed…](https://sms4smile.com/quotes/chris-voss/the-kidnapper-who-was-negotiating-with-julie-seemed-extremely/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Notice we said 'It sounds like . . .' and not 'I'm hearing that . . .' That's because the word 'I' gets people's…](https://sms4smile.com/quotes/chris-voss/notice-we-said-it-sounds-like-and-not-i-m-hearing-that-that-s-because/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Here are some other great standbys that I use in almost every negotiation, depending on the situation: What about this is important to you?…](https://sms4smile.com/quotes/chris-voss/here-are-some-other-great-standbys-that-i-use-in-almost-every/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“The Downs hijacking case came to epitomize everything not to do in a crisis situation, and inspired the development of today’s theories, training, and…](https://sms4smile.com/quotes/chris-voss/the-downs-hijacking-case-came-to-epitomize-everything-not-to-do-in-a/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [When you give your 100% to your compromises then they become sacrifices… And sacrifices never hurt us,they give us a smile on our face,a…](https://sms4smile.com/quotes/melchor-lim/when-you-give-your-100-to-your-compromises-then-they-become/) [Melchor Lim](https://sms4smile.com/quotes/author/melchor-lim/) > [As a politician - particularly as a politician in a coalition - you quickly realise that compromise is a part of the game. But…](https://sms4smile.com/quotes/edward-davey/as-a-politician-particularly-as-a-politician-in-a-coalition-you/) [Edward Davey](https://sms4smile.com/quotes/author/edward-davey/) > [A lasting relationship consists of the 3 C's: Commitment. Communication. Compromise.](https://sms4smile.com/quotes/nishan-panwar/a-lasting-relationship-consists-of-the-3-c-s-commitment-communication/) [Nishan Panwar](https://sms4smile.com/quotes/author/nishan-panwar/) > [The human spirit will not invest itself in a compromise.](https://sms4smile.com/quotes/robert-fritz/the-human-spirit-will-not-invest-itself-in-a-compromise/) [Robert Fritz](https://sms4smile.com/quotes/author/robert-fritz/) > [Donald Trump so far is sending a signal that he's going to run the government like his business and maybe that's going to work.…](https://sms4smile.com/quotes/bill-o-reilly/donald-trump-so-far-is-sending-a-signal-that-he-s-going-to-run-the/) [Bill O'Reilly](https://sms4smile.com/quotes/author/bill-o-reilly/) > [“All the major players were our clients. I had handled the conflicting demands, pacified the volatile tempers, and anticipated and circumvented the irrational tantrums.…](https://sms4smile.com/quotes/juliann-garey/all-the-major-players-were-our-clients-i-had-handled-the-conflicting/) [Juliann Garey](https://sms4smile.com/quotes/author/juliann-garey/) > [“Duty is a done deal.”](https://sms4smile.com/quotes/lailah-gifty-akita/duty-is-a-done-deal/) [Lailah Gifty Akita](https://sms4smile.com/quotes/author/lailah-gifty-akita/) > [We're always willing to look at ways NAFTA can work better. But it's a fine line between looking at ways to make it work…](https://sms4smile.com/quotes/stephen-harper/we-re-always-willing-to-look-at-ways-nafta-can-work-better-but-it-s-a/) [Stephen Harper](https://sms4smile.com/quotes/author/stephen-harper/) > [“Simple answers, reductionist politics, are the most prone to compromise, to saying we’re addressing the essential issue and all that other stuff can slide.…](https://sms4smile.com/quotes/dorothy-allison/simple-answers-reductionist-politics-are-the-most-prone-to-compromise/) [Dorothy Allison](https://sms4smile.com/quotes/author/dorothy-allison/) > [A compromise is the art of dividing a cake in such a way that everyone believes he has the biggest piece.](https://sms4smile.com/quotes/ludwig-erhard/a-compromise-is-the-art-of-dividing-a-cake-in-such-a-way-that/) [Ludwig Erhard](https://sms4smile.com/quotes/author/ludwig-erhard/) ## More by Chris Voss > [“Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and…](https://sms4smile.com/quotes/chris-voss/most-of-the-time-you-should-be-using-the-positive-playful-voice-it-s/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“By repeating back what people say, you trigger this mirroring instinct and your counterpart will inevitably elaborate on what was just said and sustain…](https://sms4smile.com/quotes/chris-voss/by-repeating-back-what-people-say-you-trigger-this-mirroring-instinct/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Every case is new. We must let what we know - our known knowns - guide us but not blind us to what we…](https://sms4smile.com/quotes/chris-voss/every-case-is-new-we-must-let-what-we-know-our-known-knowns-guide-us/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“The Downs hijacking case came to epitomize everything not to do in a crisis situation, and inspired the development of today’s theories, training, and…](https://sms4smile.com/quotes/chris-voss/the-downs-hijacking-case-came-to-epitomize-everything-not-to-do-in-a/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“In any interaction, it pleases us to feel that the other side is listening and acknowledging our situation. Whether you are negotiating a business…](https://sms4smile.com/quotes/chris-voss/in-any-interaction-it-pleases-us-to-feel-that-the-other-side-is/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Here are some other great standbys that I use in almost every negotiation, depending on the situation: What about this is important to you?…](https://sms4smile.com/quotes/chris-voss/here-are-some-other-great-standbys-that-i-use-in-almost-every/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“If I just ask for a volunteer, my students sit on their hands and look away. You’ve been there. You can almost feel your…](https://sms4smile.com/quotes/chris-voss/if-i-just-ask-for-a-volunteer-my-students-sit-on-their-hands-and-look/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“when you phrase a label as a neutral statement of understanding, it encourages your counterpart to be responsive. They’ll usually give a longer answer…](https://sms4smile.com/quotes/chris-voss/when-you-phrase-a-label-as-a-neutral-statement-of-understanding-it/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“There are essentially three voice tones available to negotiators: the late-night FM DJ voice, the positive/playful voice, and the direct or assertive voice. Forget…](https://sms4smile.com/quotes/chris-voss/there-are-essentially-three-voice-tones-available-to-negotiators-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Instead of addressing his grumpy behavior, you acknowledge his sadness in a nonjudgmental way. You head him off before he can really get started.…](https://sms4smile.com/quotes/chris-voss/instead-of-addressing-his-grumpy-behavior-you-acknowledge-his-sadness/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Notice we said 'It sounds like . . .' and not 'I'm hearing that . . .' That's because the word 'I' gets people's…](https://sms4smile.com/quotes/chris-voss/notice-we-said-it-sounds-like-and-not-i-m-hearing-that-that-s-because/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the…](https://sms4smile.com/quotes/chris-voss/what-were-needed-were-simple-psychological-tactics-and-strategies/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“they should be teased out. Labeling is a helpful tactic in de-escalating angry confrontations, because it makes the person acknowledge their feelings rather than…](https://sms4smile.com/quotes/chris-voss/they-should-be-teased-out-labeling-is-a-helpful-tactic-in-de/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“List the worst things that the other party could say about you and say them before the other person can. Performing an accusation audit…](https://sms4smile.com/quotes/chris-voss/list-the-worst-things-that-the-other-party-could-say-about-you-and/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“There’s one powerful way to quiet the voice in your head and the voice in their head at the same time: treat two schizophrenics…](https://sms4smile.com/quotes/chris-voss/there-s-one-powerful-way-to-quiet-the-voice-in-your-head-and-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) [Explore all 94 Chris Voss quotes ](https://sms4smile.com/quotes/author/chris-voss/) ## More Negotiation quotes > [A compromise is the art of dividing a cake in such a way that everyone believes he has the biggest piece.](https://sms4smile.com/quotes/ludwig-erhard/a-compromise-is-the-art-of-dividing-a-cake-in-such-a-way-that/) [Ludwig Erhard](https://sms4smile.com/quotes/author/ludwig-erhard/) > [“Simple answers, reductionist politics, are the most prone to compromise, to saying we’re addressing the essential issue and all that other stuff can slide.…](https://sms4smile.com/quotes/dorothy-allison/simple-answers-reductionist-politics-are-the-most-prone-to-compromise/) [Dorothy Allison](https://sms4smile.com/quotes/author/dorothy-allison/) > [We're always willing to look at ways NAFTA can work better. But it's a fine line between looking at ways to make it work…](https://sms4smile.com/quotes/stephen-harper/we-re-always-willing-to-look-at-ways-nafta-can-work-better-but-it-s-a/) [Stephen Harper](https://sms4smile.com/quotes/author/stephen-harper/) > [“Duty is a done deal.”](https://sms4smile.com/quotes/lailah-gifty-akita/duty-is-a-done-deal/) [Lailah Gifty Akita](https://sms4smile.com/quotes/author/lailah-gifty-akita/) > [“All the major players were our clients. I had handled the conflicting demands, pacified the volatile tempers, and anticipated and circumvented the irrational tantrums.…](https://sms4smile.com/quotes/juliann-garey/all-the-major-players-were-our-clients-i-had-handled-the-conflicting/) [Juliann Garey](https://sms4smile.com/quotes/author/juliann-garey/) > [Donald Trump so far is sending a signal that he's going to run the government like his business and maybe that's going to work.…](https://sms4smile.com/quotes/bill-o-reilly/donald-trump-so-far-is-sending-a-signal-that-he-s-going-to-run-the/) [Bill O'Reilly](https://sms4smile.com/quotes/author/bill-o-reilly/) > [The human spirit will not invest itself in a compromise.](https://sms4smile.com/quotes/robert-fritz/the-human-spirit-will-not-invest-itself-in-a-compromise/) [Robert Fritz](https://sms4smile.com/quotes/author/robert-fritz/) > [A lasting relationship consists of the 3 C's: Commitment. Communication. Compromise.](https://sms4smile.com/quotes/nishan-panwar/a-lasting-relationship-consists-of-the-3-c-s-commitment-communication/) [Nishan Panwar](https://sms4smile.com/quotes/author/nishan-panwar/) > [As a politician - particularly as a politician in a coalition - you quickly realise that compromise is a part of the game. But…](https://sms4smile.com/quotes/edward-davey/as-a-politician-particularly-as-a-politician-in-a-coalition-you/) [Edward Davey](https://sms4smile.com/quotes/author/edward-davey/) > [When you give your 100% to your compromises then they become sacrifices… And sacrifices never hurt us,they give us a smile on our face,a…](https://sms4smile.com/quotes/melchor-lim/when-you-give-your-100-to-your-compromises-then-they-become/) [Melchor Lim](https://sms4smile.com/quotes/author/melchor-lim/) > [You don't bargain with terrorists. You don't appease terrorists. And anybody who believes that this is about something we've done has to ask themselves…](https://sms4smile.com/quotes/michael-chertoff/you-don-t-bargain-with-terrorists-you-don-t-appease-terrorists-and/) [Michael Chertoff](https://sms4smile.com/quotes/author/michael-chertoff/) > [“Shortly before we closed the deal, Randy Michaels and Terry Jacobs, who were running Jacor, came to me to finance the acquisition of a…](https://sms4smile.com/quotes/sam-zell/shortly-before-we-closed-the-deal-randy-michaels-and-terry-jacobs-who/) [Sam Zell](https://sms4smile.com/quotes/author/sam-zell/) > ['Fair' is, like, this incredibly overused term in negotiations: 'I just want what's fair.' 'What's the fair market price?'](https://sms4smile.com/quotes/christopher-voss/fair-is-like-this-incredibly-overused-term-in-negotiations-i-just/) [Christopher Voss](https://sms4smile.com/quotes/author/christopher-voss/) > [The Fundamental Principle that governs - or ought to govern -human affairs if we wish to avoid misunderstandings, conflicts, or pointless utopias, is negotiation.](https://sms4smile.com/quotes/umberto-eco/the-fundamental-principle-that-governs-or-ought-to-govern-human/) [Umberto Eco](https://sms4smile.com/quotes/author/umberto-eco/) > [Negotiation is often described as the art of letting the other side have your way. You have to give the other side a chance…](https://sms4smile.com/quotes/christopher-voss/negotiation-is-often-described-as-the-art-of-letting-the-other-side/) [Christopher Voss](https://sms4smile.com/quotes/author/christopher-voss/) [Browse all 1,728 Negotiation quotes ](https://sms4smile.com/quotes/about/negotiation/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“■    People who view negotiation as a battle of arguments become overwhelmed by the voices in their head. Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible.         ■    To quiet the voices in your head, make your sole and all-encompassing focus the other person and what they have to say.         ■    Slow. It. Down. Going too fast is one of the mistakes all negotiators are prone to making. If we’re too much in a hurry, people can feel as if they’re not being heard. You risk undermining the rapport and trust you’ve built.         ■”", "creator": { "@type": "Person", "name": "Chris Voss" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/chris-voss/people-who-view-negotiation-as-a-battle-of-arguments-become/", "about": { "@type": "Thing", "name": "Negotiation" }, "@id": "https://sms4smile.com/quotes/chris-voss/people-who-view-negotiation-as-a-battle-of-arguments-become/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/eaf/chris-voss-5746_negotiation_people-who-view-negotiation-as-a-battle_2435603.jpg", "contentUrl": "https://sms4smile.com/quotes/i/eaf/chris-voss-5746_negotiation_people-who-view-negotiation-as-a-battle_2435603.jpg", "url": "https://sms4smile.com/quotes/i/eaf/chris-voss-5746_negotiation_people-who-view-negotiation-as-a-battle_2435603.jpg", "width": 1080, "height": 1080, "caption": "“■ People who view negotiation as a battle of arguments become overwhelmed by the voices in their head…” — Chris Voss", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Chris Voss", "item": "https://sms4smile.com/quotes/author/chris-voss/" }, { "@type": "ListItem", "position": 4, "name": "“■    People who view negotiation as a...", "item": "https://sms4smile.com/quotes/chris-voss/people-who-view-negotiation-as-a-battle-of-arguments-become/" } ], "@id": "https://sms4smile.com/quotes/chris-voss/people-who-view-negotiation-as-a-battle-of-arguments-become/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```