--- title: "Meaning & Key Takeaway of: Most of the time, you should be using the…" description: "\"“Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and enco..." image: "https://sms4smile.com/quotes/i/e17/chris-voss-5746_talking-on-the-phone_most-of-the-time-you-should-be-using-the_15354.jpg" --- # Most of the time, you should be using the positive/playful… ![“Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and encouraging. The key here is to relax and smile while you’re talking. A smile, even while talking on the phone, has an impact tonally that the other…” quote by Chris Voss](https://sms4smile.com/quotes/i/e17/chris-voss-5746_talking-on-the-phone_most-of-the-time-you-should-be-using-the_15354.jpg) [Download](https://sms4smile.com/quotes/i/e17/chris-voss-5746_talking-on-the-phone_most-of-the-time-you-should-be-using-the_15354.jpg) [Open image](https://sms4smile.com/quotes/i/e17/chris-voss-5746_talking-on-the-phone_most-of-the-time-you-should-be-using-the_15354.jpg) > ““Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and encouraging. The key here is to relax and smile while you’re talking. A smile, even while talking on the phone, has an impact tonally that the other person will pick up on.”” [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Adopt a light, encouraging tone to foster rapport; a playful voice signals openness and eases conversation. **In simple terms:** Use a relaxed, upbeat tone to build connection. Key Takeaway Tone shapes perception and trust. Themes communication rapport tone empathy psychology Mood friendly optimistic approachable Type advice instruction When to use this quote - customer service calls - team meetings - sales pitches - coaching sessions - virtual interviews Key Concepts voice modulation nonverbal cues social influence Practical Applications - enhance client relationships - improve team morale Questions to Reflect On - How does your tone affect the listener’s response? - When might a more formal tone be preferable? ★ ★ ★ ★ ★ No ratings yet [Time](https://sms4smile.com/quotes/about/time/) ## Related quotes > [“The positive/playful voice: Should be your default voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and encouraging. The key…](https://sms4smile.com/quotes/chris-voss/the-positive-playful-voice-should-be-your-default-voice-it-s-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“There are essentially three voice tones available to negotiators: the late-night FM DJ voice, the positive/playful voice, and the direct or assertive voice. Forget…](https://sms4smile.com/quotes/chris-voss/there-are-essentially-three-voice-tones-available-to-negotiators-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [Am I the only one that likes to move around while talking on the phone? I can't just stay in one spot...](https://sms4smile.com/quotes/anonymous/am-i-the-only-one-that-likes-to-move-around-while-talking-on-the/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Talking on the phone with boring people makes me sleepy.](https://sms4smile.com/quotes/anonymous/talking-on-the-phone-with-boring-people-makes-me-sleepy/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I love texting and DM'ing on Twitter. I will pretty much avoid talking on the phone at all costs.](https://sms4smile.com/quotes/ijustine/i-love-texting-and-dm-ing-on-twitter-i-will-pretty-much-avoid-talking/) iJustine > [I get irritated by the weirdest of things.. I was going to punch this lady in the face who was just talking on the…](https://sms4smile.com/quotes/alfaaz/i-get-irritated-by-the-weirdest-of-things-i-was-going-to-punch-this/) [Alfaaz](https://sms4smile.com/quotes/author/alfaaz/) > [But then why, when talking on the phone, did they quarrel, on average at least once every four sentences? Maybe, though the inspector, it…](https://sms4smile.com/quotes/andrea-camilleri/but-then-why-when-talking-on-the-phone-did-they-quarrel-on-average-at/) [Andrea Camilleri](https://sms4smile.com/quotes/author/andrea-camilleri/) > [I was not used to talking on the phone for so long but since the time I have met you, I just can't get…](https://sms4smile.com/quotes/anonymous/i-was-not-used-to-talking-on-the-phone-for-so-long-but-since-the-time/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I'm not complaining about my cell phone - all my friends are in there, and all my favorite songs and all my favorite Benedict…](https://sms4smile.com/quotes/rainbow-rowell/i-m-not-complaining-about-my-cell-phone-all-my-friends-are-in-there/) [Rainbow Rowell](https://sms4smile.com/quotes/author/rainbow-rowell/) > [\*Girl and Boy talking on the phone\* Girl: what ? why did you call ? it's midnight .. Boy: babe., I have to tell…](https://sms4smile.com/quotes/muniir-zero/girl-and-boy-talking-on-the-phone-girl-what-why-did-you-call-it-s/) Muniir Zero > [A teenage girl had been talking on the phone for about half an hour, and then she hung up. Wow!, said her father, That…](https://sms4smile.com/quotes/troublemaker/a-teenage-girl-had-been-talking-on-the-phone-for-about-half-an-hour/) Troublemaker > [I don't like talking on the phone when my parents are listening. So uncomfortable.](https://sms4smile.com/quotes/anonymous/i-don-t-like-talking-on-the-phone-when-my-parents-are-listening-so/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [That awkward moment when you talking on the phone with your boyfriend and your parents say something emberrasing](https://sms4smile.com/quotes/anonymous/that-awkward-moment-when-you-talking-on-the-phone-with-your-boyfriend/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [As I walked down the street while talking on the phone, sophisticated New Yorkers gaped at the sight of someone actually moving around while…](https://sms4smile.com/quotes/martin-cooper/as-i-walked-down-the-street-while-talking-on-the-phone-sophisticated/) [Martin Cooper](https://sms4smile.com/quotes/author/martin-cooper/) > [What about all the things we said? Talking on the phone so late? I can't let her get away from me.](https://sms4smile.com/quotes/harry-styles/what-about-all-the-things-we-said-talking-on-the-phone-so-late-i-can/) [Harry Styles](https://sms4smile.com/quotes/author/harry-styles/) ## More by Chris Voss > [“By repeating back what people say, you trigger this mirroring instinct and your counterpart will inevitably elaborate on what was just said and sustain…](https://sms4smile.com/quotes/chris-voss/by-repeating-back-what-people-say-you-trigger-this-mirroring-instinct/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Every case is new. We must let what we know - our known knowns - guide us but not blind us to what we…](https://sms4smile.com/quotes/chris-voss/every-case-is-new-we-must-let-what-we-know-our-known-knowns-guide-us/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“The Downs hijacking case came to epitomize everything not to do in a crisis situation, and inspired the development of today’s theories, training, and…](https://sms4smile.com/quotes/chris-voss/the-downs-hijacking-case-came-to-epitomize-everything-not-to-do-in-a/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“In any interaction, it pleases us to feel that the other side is listening and acknowledging our situation. Whether you are negotiating a business…](https://sms4smile.com/quotes/chris-voss/in-any-interaction-it-pleases-us-to-feel-that-the-other-side-is/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Here are some other great standbys that I use in almost every negotiation, depending on the situation: What about this is important to you?…](https://sms4smile.com/quotes/chris-voss/here-are-some-other-great-standbys-that-i-use-in-almost-every/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“If I just ask for a volunteer, my students sit on their hands and look away. You’ve been there. You can almost feel your…](https://sms4smile.com/quotes/chris-voss/if-i-just-ask-for-a-volunteer-my-students-sit-on-their-hands-and-look/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“when you phrase a label as a neutral statement of understanding, it encourages your counterpart to be responsive. 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That's because the word 'I' gets people's…](https://sms4smile.com/quotes/chris-voss/notice-we-said-it-sounds-like-and-not-i-m-hearing-that-that-s-because/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the…](https://sms4smile.com/quotes/chris-voss/what-were-needed-were-simple-psychological-tactics-and-strategies/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“they should be teased out. Labeling is a helpful tactic in de-escalating angry confrontations, because it makes the person acknowledge their feelings rather than…](https://sms4smile.com/quotes/chris-voss/they-should-be-teased-out-labeling-is-a-helpful-tactic-in-de/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“List the worst things that the other party could say about you and say them before the other person can. Performing an accusation audit…](https://sms4smile.com/quotes/chris-voss/list-the-worst-things-that-the-other-party-could-say-about-you-and/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“There’s one powerful way to quiet the voice in your head and the voice in their head at the same time: treat two schizophrenics…](https://sms4smile.com/quotes/chris-voss/there-s-one-powerful-way-to-quiet-the-voice-in-your-head-and-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Try this the next time you have to apologize for a bone-headed mistake. Go right at it. The fastest and most efficient means of…](https://sms4smile.com/quotes/chris-voss/try-this-the-next-time-you-have-to-apologize-for-a-bone-headed/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) [Explore all 94 Chris Voss quotes ](https://sms4smile.com/quotes/author/chris-voss/) ## More Talking on the phone quotes > [One of the biggest challenges in the past for me in working on the networks was that audiences have grown accustomed to television being…](https://sms4smile.com/quotes/aaron-sorkin/one-of-the-biggest-challenges-in-the-past-for-me-in-working-on-the/) [Aaron Sorkin](https://sms4smile.com/quotes/author/aaron-sorkin/) > [As I walked down the street while talking on the phone, sophisticated New Yorkers gaped at the sight of someone actually moving around while…](https://sms4smile.com/quotes/martin-cooper/as-i-walked-down-the-street-while-talking-on-the-phone-sophisticated/) [Martin Cooper](https://sms4smile.com/quotes/author/martin-cooper/) > [I love when we are talking on the phone and being able to tell when you're smiling, it makes me smile. And when I…](https://sms4smile.com/quotes/anonymous/i-love-when-we-are-talking-on-the-phone-and-being-able-to-tell-when/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [“Sometimes we make choices that bring a heavy load on us while life is, relatively speaking, a picnic for others. Maybe we’ve committed to…](https://sms4smile.com/quotes/ed-strauss/sometimes-we-make-choices-that-bring-a-heavy-load-on-us-while-life-is/) [Ed Strauss](https://sms4smile.com/quotes/author/ed-strauss/) > [“ Environment The biochemical and genetic explanations for social anxiety are fairly straightforward. However, they don’t explain why one person fears all social situations…](https://sms4smile.com/quotes/heather-moehn/environment-the-biochemical-and-genetic-explanations-for-social/) [Heather Moehn](https://sms4smile.com/quotes/author/heather-moehn/) > [That awkward moment when you talking on the phone with your boyfriend and your parents say something emberrasing](https://sms4smile.com/quotes/anonymous/that-awkward-moment-when-you-talking-on-the-phone-with-your-boyfriend/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I don't like talking on the phone when my parents are listening. So uncomfortable.](https://sms4smile.com/quotes/anonymous/i-don-t-like-talking-on-the-phone-when-my-parents-are-listening-so/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [A teenage girl had been talking on the phone for about half an hour, and then she hung up. Wow!, said her father, That…](https://sms4smile.com/quotes/troublemaker/a-teenage-girl-had-been-talking-on-the-phone-for-about-half-an-hour/) Troublemaker > [“What was it?” Serafina wandered off to look at yogurt-covered pretzels, probably annoyed at him for talking on the phone. Her long fingers lifted…](https://sms4smile.com/quotes/charlie-jane-anders/what-was-it-serafina-wandered-off-to-look-at-yogurt-covered-pretzels/) [Charlie Jane Anders](https://sms4smile.com/quotes/author/charlie-jane-anders/) > [He never hurries. He never shows his cards. He always hangs up first…Like when we first started talking on the phone, he would always…](https://sms4smile.com/quotes/rainbow-rowell/he-never-hurries-he-never-shows-his-cards-he-always-hangs-up-first/) [Rainbow Rowell](https://sms4smile.com/quotes/author/rainbow-rowell/) > [\*Girl and Boy talking on the phone\* Girl: what ? why did you call ? it's midnight .. Boy: babe., I have to tell…](https://sms4smile.com/quotes/muniir-zero/girl-and-boy-talking-on-the-phone-girl-what-why-did-you-call-it-s/) Muniir Zero > [I have been, earlier in my life, a lazy writer. I'd spend three hours at the gym to avoid writing, or I'd just find…](https://sms4smile.com/quotes/emily-susan-rapp/i-have-been-earlier-in-my-life-a-lazy-writer-i-d-spend-three-hours-at/) [Emily Susan Rapp](https://sms4smile.com/quotes/author/emily-susan-rapp/) > [I'm not complaining about my cell phone - all my friends are in there, and all my favorite songs and all my favorite Benedict…](https://sms4smile.com/quotes/rainbow-rowell/i-m-not-complaining-about-my-cell-phone-all-my-friends-are-in-there/) [Rainbow Rowell](https://sms4smile.com/quotes/author/rainbow-rowell/) > [I was not used to talking on the phone for so long but since the time I have met you, I just can't get…](https://sms4smile.com/quotes/anonymous/i-was-not-used-to-talking-on-the-phone-for-so-long-but-since-the-time/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I love Elizabeth Taylor. I'm inspired by her bravery. She has been through so much and she is a survivor. That lady has been…](https://sms4smile.com/quotes/michael-jackson/i-love-elizabeth-taylor-i-m-inspired-by-her-bravery-she-has-been/) [Michael Jackson](https://sms4smile.com/quotes/author/michael-jackson/) Browse all 56 Talking on the phone quotes ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and encouraging. The key here is to relax and smile while you’re talking. 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