--- title: "Meaning & Key Takeaway of: What we see is that we actually have…" description: "\"What we see is that we actually have digital channels through which the customers interact, but we also take the absolute brick channels, which is the ..." image: "https://sms4smile.com/quotes/i/07c/chanda-kochhar-2727_customers_what-we-see-is-that-we-actually-have-dig_1079283.png" --- # What we see is that we actually have digital channels… ![“What we see is that we actually have digital channels through which the customers interact, but we also take the absolute brick channels, which is the branch, and convert that experience into a more digitised experience.” quote by Chanda Kochhar](https://sms4smile.com/quotes/i/07c/chanda-kochhar-2727_customers_what-we-see-is-that-we-actually-have-dig_1079283.png) [Download](https://sms4smile.com/quotes/i/07c/chanda-kochhar-2727_customers_what-we-see-is-that-we-actually-have-dig_1079283.png) [Open image](https://sms4smile.com/quotes/i/07c/chanda-kochhar-2727_customers_what-we-see-is-that-we-actually-have-dig_1079283.png) > “What we see is that we actually have digital channels through which the customers interact, but we also take the absolute brick channels, which is the branch, and convert that experience into a more digitised experience.” [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Companies must blend physical and digital customer touchpoints, turning traditional brick‑and‑mortar experiences into seamless digital interactions. **In simple terms:** Integrate offline and online channels for better customer experience. Key Takeaway Prioritize omnichannel integration. Themes business digital transformation customer experience omnichannel strategy Mood strategic forward‑looking analytical Type business strategic When to use this quote - retail stores - bank branches - e‑commerce sites - customer service centers Key Concepts technology channel integration user journey Questions to Reflect On - How will you measure success of digital integration? - What challenges might arise in merging channels? A Different Perspective Implementation can be costly and complex for legacy systems. ★ ★ ★ ★ ★ No ratings yet [Digital](https://sms4smile.com/quotes/about/digital/) [Experience](https://sms4smile.com/quotes/about/experience/) [Technology](https://sms4smile.com/quotes/about/technology/) ## Related quotes > [I had an idea for a technologically advanced luxury watch. I got involved in digital art and neon painting and put on shows of…](https://sms4smile.com/quotes/giorgio-moroder/i-had-an-idea-for-a-technologically-advanced-luxury-watch-i-got/) [Giorgio Moroder](https://sms4smile.com/quotes/author/giorgio-moroder/) > [I do think there's something about the digital age that is increasingly dehumanising us. We're in this very weird place where we're being pulled…](https://sms4smile.com/quotes/j-j-abrams/i-do-think-there-s-something-about-the-digital-age-that-is/) [J. J. 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The second eye to always keep looking at the…](https://sms4smile.com/quotes/chanda-kochhar/two-eyes-are-given-for-a-reason-one-eye-to-always-look-at-the/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [What women need are not benefits and advantages but a merit-based selection process that will allow them to automatically benefit from various opportunities.](https://sms4smile.com/quotes/chanda-kochhar/what-women-need-are-not-benefits-and-advantages-but-a-merit-based/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [I chose to be a working wife and mother. Why should I compromise on either?](https://sms4smile.com/quotes/chanda-kochhar/i-chose-to-be-a-working-wife-and-mother-why-should-i-compromise-on/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [Resolution can be in any form - S4A, SDR or restructuring - but we need an enabling environment where bankers feel comfortable to take…](https://sms4smile.com/quotes/chanda-kochhar/resolution-can-be-in-any-form-s4a-sdr-or-restructuring-but-we-need-an/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [I believe Indian banks have a strong funding profile with largely deposit-funded balance sheets, a large physical presence to cater to the needs of…](https://sms4smile.com/quotes/chanda-kochhar/i-believe-indian-banks-have-a-strong-funding-profile-with-largely/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [Remember to be sensitive to the feelings of people around you.](https://sms4smile.com/quotes/chanda-kochhar/remember-to-be-sensitive-to-the-feelings-of-people-around-you/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [It is always impossible to expect things getting done in 90 days.](https://sms4smile.com/quotes/chanda-kochhar/it-is-always-impossible-to-expect-things-getting-done-in-90-days/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [We have always said that over the medium and long term, we will disinvest some part of our holding in our major subsidiary companies,…](https://sms4smile.com/quotes/chanda-kochhar/we-have-always-said-that-over-the-medium-and-long-term-we-will/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [It is important always to make full use of opportunities that come your way, and at the same time, it is important to not…](https://sms4smile.com/quotes/chanda-kochhar/it-is-important-always-to-make-full-use-of-opportunities-that-come/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [I believe in fate, but I also believe that hard work and diligence plays a very important role in our lives.](https://sms4smile.com/quotes/chanda-kochhar/i-believe-in-fate-but-i-also-believe-that-hard-work-and-diligence/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [Over the years, we have gone beyond our businesses to take up philanthropic projects in diverse areas - from education to health care to…](https://sms4smile.com/quotes/chanda-kochhar/over-the-years-we-have-gone-beyond-our-businesses-to-take-up/) [Chanda Kochhar](https://sms4smile.com/quotes/author/chanda-kochhar/) > [Power projects are differently placed to road projects. 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Oberhelman](https://sms4smile.com/quotes/author/douglas-r-oberhelman/) > [Enthusiastic service providers create enthusiastic customers.](https://sms4smile.com/quotes/ron-kaufman/enthusiastic-service-providers-create-enthusiastic-customers/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your…](https://sms4smile.com/quotes/jeffrey-gitomer/the-more-a-prospective-customer-clicks-on-you-and-your-stuff-the/) [Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/) > [You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.](https://sms4smile.com/quotes/herb-kelleher/you-have-to-treat-your-employees-like-your-customers-when-you-treat/) [Herb Kelleher](https://sms4smile.com/quotes/author/herb-kelleher/) Browse all 2,036 Customers quotes ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "What we see is that we actually have digital channels through which the customers interact, but we also take the absolute brick channels, which is the branch, and convert that experience into a more digitised experience.", "creator": { "@type": "Person", "name": "Chanda Kochhar" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/chanda-kochhar/what-we-see-is-that-we-actually-have-digital-channels-through-which/", "about": { "@type": "Thing", "name": "Customers" }, "@id": "https://sms4smile.com/quotes/chanda-kochhar/what-we-see-is-that-we-actually-have-digital-channels-through-which/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/07c/chanda-kochhar-2727_customers_what-we-see-is-that-we-actually-have-dig_1079283.png", "contentUrl": "https://sms4smile.com/quotes/i/07c/chanda-kochhar-2727_customers_what-we-see-is-that-we-actually-have-dig_1079283.png", "url": "https://sms4smile.com/quotes/i/07c/chanda-kochhar-2727_customers_what-we-see-is-that-we-actually-have-dig_1079283.png", "width": 1080, "height": 1080, "caption": "“What we see is that we actually have digital channels through which the customers interact, but we also take…” — Chanda Kochhar", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Chanda Kochhar", "item": "https://sms4smile.com/quotes/author/chanda-kochhar/" }, { "@type": "ListItem", "position": 4, "name": "What we see is that we...", "item": "https://sms4smile.com/quotes/chanda-kochhar/what-we-see-is-that-we-actually-have-digital-channels-through-which/" } ], "@id": "https://sms4smile.com/quotes/chanda-kochhar/what-we-see-is-that-we-actually-have-digital-channels-through-which/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```