--- title: "Meaning & Key Takeaway of: Everyone wants to know why customer…" description: "\"“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”\"..." image: "https://sms4smile.com/quotes/i/a28/bren-brown-280_behavior_everyone-wants-to-know-why-customer-serv_1521240.jpg" --- # Everyone wants to know why customer service has gone to… ![“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.” quote by Brené Brown](https://sms4smile.com/quotes/i/a28/bren-brown-280_behavior_everyone-wants-to-know-why-customer-serv_1521240.jpg) [Download](https://sms4smile.com/quotes/i/a28/bren-brown-280_behavior_everyone-wants-to-know-why-customer-serv_1521240.jpg) [Open image](https://sms4smile.com/quotes/i/a28/bren-brown-280_behavior_everyone-wants-to-know-why-customer-serv_1521240.jpg) > ““Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”” [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. The quote highlights that both customer service decline and customer behavior decline are problematic, questioning why the latter is often ignored. **In simple terms:** Both service and behavior declines are problematic. Key Takeaway Address both issues together. Themes customer service customer behavior business culture Mood analytical concerned Type observation critique When to use this quote - corporate training - customer feedback - market analysis Key Concepts service quality consumer psychology Questions to Reflect On - How can businesses improve both? - What drives negative customer behavior? A Different Perspective Focusing only on service ignores root causes. ★ ★ ★ ★ ★ No ratings yet [Behavior](https://sms4smile.com/quotes/about/behavior/) [Customer Behavior](https://sms4smile.com/quotes/about/customer-behavior-1541723/) [Customer service](https://sms4smile.com/quotes/about/customer-service/) [Etiquette](https://sms4smile.com/quotes/about/etiquette/) [Habits](https://sms4smile.com/quotes/about/habits/) [Handbasket](https://sms4smile.com/quotes/about/handbasket-525194/) [Handbasket Want](https://sms4smile.com/quotes/about/handbasket-want-5623402/) [Hell Handbasket](https://sms4smile.com/quotes/about/hell-handbasket-1522648/) [Manners](https://sms4smile.com/quotes/about/manners/) [Wants Know](https://sms4smile.com/quotes/about/wants-know/) ## Related quotes > [“If were all going to hell in a handbasket, we might as well make it a party on the way down.”](https://sms4smile.com/quotes/james-st-james/if-were-all-going-to-hell-in-a-handbasket-we-might-as-well-make-it-a/) [James St. James](https://sms4smile.com/quotes/author/james-st-james/) > ['Hell in a Handbasket' is not dealing with the political nature of the country. 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Klune](https://sms4smile.com/quotes/author/t-j-klune/) > [“And if the world went to hell in a handbasket-as it seemed to be doing-you could say good-bye to everyone and retreat to your…](https://sms4smile.com/quotes/jeannette-walls/and-if-the-world-went-to-hell-in-a-handbasket-as-it-seemed-to-be/) [Jeannette Walls](https://sms4smile.com/quotes/author/jeannette-walls/) > [If we're all going to hell in a handbasket, we might as well make it a party on the way down](https://sms4smile.com/quotes/james-st-james/if-we-re-all-going-to-hell-in-a-handbasket-we-might-as-well-make-it-a/) [James St. James](https://sms4smile.com/quotes/author/james-st-james/) > [The first principle of freedom is the right to go to hell in your own handbasket.](https://sms4smile.com/quotes/anonymous/the-first-principle-of-freedom-is-the-right-to-go-to-hell-in-your-own/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [“Sydney: Can I ask you a question? 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They all want more, and…](https://sms4smile.com/quotes/krystle-d-souza/no-matter-how-much-you-make-the-world-a-part-of-your-life-through/) [Krystle D'Souza](https://sms4smile.com/quotes/author/krystle-d-souza/) > [I wondered if the person who really loves you is the person who knows all your stories, the person who WANTS to know all…](https://sms4smile.com/quotes/gabrielle-zevin/i-wondered-if-the-person-who-really-loves-you-is-the-person-who-knows/) [Gabrielle Zevin](https://sms4smile.com/quotes/author/gabrielle-zevin/) > [Any artist can't get away from the way the world works, which is that it wants to know what you did, and you're only…](https://sms4smile.com/quotes/frank-stella/any-artist-can-t-get-away-from-the-way-the-world-works-which-is-that/) [Frank Stella](https://sms4smile.com/quotes/author/frank-stella/) ## More by Brené Brown > [We're raising children who have little tolerance for disappointment](https://sms4smile.com/quotes/bren-brown/we-re-raising-children-who-have-little-tolerance-for-disappointment/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [“always put off writing by reorganizing my entire house and spending way too much time and money buying office supplies and organizing systems. Every…](https://sms4smile.com/quotes/bren-brown/always-put-off-writing-by-reorganizing-my-entire-house-and-spending/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [When you ask people about love, they tell you about heartbreak.](https://sms4smile.com/quotes/bren-brown/when-you-ask-people-about-love-they-tell-you-about-heartbreak/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [“I can recognize shame when it’s happening.”](https://sms4smile.com/quotes/bren-brown/i-can-recognize-shame-when-it-s-happening/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [I carry a small sheet of paper in my wallet that has written on it the names of people whose opinions of me matter.…](https://sms4smile.com/quotes/bren-brown/i-carry-a-small-sheet-of-paper-in-my-wallet-that-has-written-on-it/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [Courage starts with showing up and letting ourselves be seen.](https://sms4smile.com/quotes/bren-brown/courage-starts-with-showing-up-and-letting-ourselves-be-seen/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [Waking up every day and loving someone who may or may not love us back, whose safety we can't ensure, who may stay in…](https://sms4smile.com/quotes/bren-brown/waking-up-every-day-and-loving-someone-who-may-or-may-not-love-us/) [Brene Brown](https://sms4smile.com/quotes/author/bren-brown/) > [“No matter how separated we are by what we think and believe, we are part of the same spiritual story.”](https://sms4smile.com/quotes/bren-brown/no-matter-how-separated-we-are-by-what-we-think-and-believe-we-are/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [Perfectionism is self-destructive simply because there is no such thing as perfect. Perfection is an unattainable goal. Additionally, perfectionism is more about perception -…](https://sms4smile.com/quotes/bren-brown/perfectionism-is-self-destructive-simply-because-there-is-no-such/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [Shame corrodes the very part of us that believes we are capable of change.](https://sms4smile.com/quotes/bren-brown/shame-corrodes-the-very-part-of-us-that-believes-we-are-capable-of/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [If you're also in the arena and you're putting your ideas out and you're owning them and you're saying "I disagree with you about…](https://sms4smile.com/quotes/bren-brown/if-you-re-also-in-the-arena-and-you-re-putting-your-ideas-out-and-you/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [“I found that men and women with high levels of shame resilience share these four elements: They understand shame and recognize what messages and…](https://sms4smile.com/quotes/bren-brown/i-found-that-men-and-women-with-high-levels-of-shame-resilience-share/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [Connection gives purpose and meaning to our lives.](https://sms4smile.com/quotes/bren-brown/connection-gives-purpose-and-meaning-to-our-lives/) [Brené Brown](https://sms4smile.com/quotes/author/bren-brown/) > [“But here’s the tricky part about compassion and connecting: We can’t call just anyone. 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Begin to act the part of the person you would like to…](https://sms4smile.com/quotes/anonymous/as-you-begin-changing-your-thinking-start-immediately-to-change-your/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [“I now know that deep within the human concept is something dark, selfish, and completely willing to do whatever is necessary to support the…](https://sms4smile.com/quotes/melissa-west/i-now-know-that-deep-within-the-human-concept-is-something-dark/) [Melissa West](https://sms4smile.com/quotes/author/melissa-west/) > [“We are endowed with genes which code out our reaction to beavers and otters, maybe our reaction to each other as well. We are…](https://sms4smile.com/quotes/lewis-thomas/we-are-endowed-with-genes-which-code-out-our-reaction-to-beavers-and/) [Lewis Thomas](https://sms4smile.com/quotes/author/lewis-thomas/) > [The number of poor, and poorly prepared, students who succeed in college and beyond undercuts the simplistic notion that economic or educational disadvantage is…](https://sms4smile.com/quotes/roland-merullo/the-number-of-poor-and-poorly-prepared-students-who-succeed-in/) [Roland Merullo](https://sms4smile.com/quotes/author/roland-merullo/) > [To behave creatively in art means behavior with skill; and skill comes from discipline, not derangement. The artist who knows the rules -and proportion…](https://sms4smile.com/quotes/burne-hogarth/to-behave-creatively-in-art-means-behavior-with-skill-and-skill-comes/) [Burne Hogarth](https://sms4smile.com/quotes/author/burne-hogarth/) > [You don't put milk in chamomile tea - that's disgusting behavior! That's not right.](https://sms4smile.com/quotes/laura-fraser/you-don-t-put-milk-in-chamomile-tea-that-s-disgusting-behavior-that-s/) [Laura Fraser](https://sms4smile.com/quotes/author/laura-fraser/) > [The laws of thermodynamics, as empirically determined, express the approximate and probable behavior of systems of a great number of particles, or, more precisely,…](https://sms4smile.com/quotes/j-willard-gibbs/the-laws-of-thermodynamics-as-empirically-determined-express-the/) [J. Willard Gibbs](https://sms4smile.com/quotes/author/j-willard-gibbs/) > [I started with the belief that every person who came to the laboratory was free to accept or to reject the dictates of authority.…](https://sms4smile.com/quotes/stanley-milgram/i-started-with-the-belief-that-every-person-who-came-to-the/) [Stanley Milgram](https://sms4smile.com/quotes/author/stanley-milgram/) > [The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire.](https://sms4smile.com/quotes/malcolm-gladwell/the-tipping-point-is-that-magic-moment-when-an-idea-trend-or-social/) [Malcolm Gladwell](https://sms4smile.com/quotes/author/malcolm-gladwell/) > [I think we've told a lot of lies about human behavior through film.](https://sms4smile.com/quotes/patricia-arquette/i-think-we-ve-told-a-lot-of-lies-about-human-behavior-through-film/) [Patricia Arquette](https://sms4smile.com/quotes/author/patricia-arquette/) > [The strongest rebellion may be expressed in quiet, undramatic behavior.](https://sms4smile.com/quotes/benjamin-spock/the-strongest-rebellion-may-be-expressed-in-quiet-undramatic-behavior/) [Benjamin Spock](https://sms4smile.com/quotes/author/benjamin-spock/) > [The behavior of any bureaucratic organization can best be understood by assuming that it is controlled by a secret cabal of its enemies.](https://sms4smile.com/quotes/robert-conquest/the-behavior-of-any-bureaucratic-organization-can-best-be-understood/) [Robert Conquest](https://sms4smile.com/quotes/author/robert-conquest/) > [If you want good behavior, don't pay on a commission basis. 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