--- title: "Meaning & Key Takeaway of: Are you honestly going to let these…" description: "\"“Are you honestly going to let these people keep turning in something they bought in 1987 for the rest of their lives?” “Well,” someone said after a co..." image: "https://sms4smile.com/quotes/i/6eb/blake-j-harris-21216_enough-time_are-you-honestly-going-to-let-these-peop_409442.jpg" --- # Are you honestly going to let these people keep turning in… ![“Are you honestly going to let these people keep turning in something they bought in 1987 for the rest of their lives?” “Well,” someone said after a collective shrug, “what’s the alternative?” “I just told you the alternative!” Main declared. “Our ninety-day return policy. I think that you will…” quote by Blake J. Harris](https://sms4smile.com/quotes/i/6eb/blake-j-harris-21216_enough-time_are-you-honestly-going-to-let-these-peop_409442.jpg) [Download](https://sms4smile.com/quotes/i/6eb/blake-j-harris-21216_enough-time_are-you-honestly-going-to-let-these-peop_409442.jpg) [Open image](https://sms4smile.com/quotes/i/6eb/blake-j-harris-21216_enough-time_are-you-honestly-going-to-let-these-peop_409442.jpg) > ““Are you honestly going to let these people keep turning in something they bought in 1987 for the rest of their lives?” “Well,” someone said after a collective shrug, “what’s the alternative?” “I just told you the alternative!” Main declared. “Our ninety-day return policy. I think that you will agree that three months is more than enough time to figure out if something is defective. Is that really too much to ask of your customers?” “Guests,” Target’s senior VP said, forcefully pronouncing the word. “Huh?” Main said, mentally replaying his previous sentence. “Which guests?” “You said customers. But at Target we don’t think of our visitors that way. We consider them guests and we treat them as such.”” [Blake J. Harris](https://sms4smile.com/quotes/author/blake-j-harris/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. A critique of overly generous return policies, questioning their impact on customer expectations and business sustainability. **In simple terms:** Excessive return periods may hurt businesses. Key Takeaway Balance customer service with realistic policies. Themes customer service business strategy policy ethics Mood critical analytical Type business ethical When to use this quote - retail management - e‑commerce - customer experience - financial planning Key Concepts return policy consumer expectations profitability Questions to Reflect On - How can companies protect themselves while staying customer‑friendly? - What alternatives exist to traditional return periods? A Different Perspective Long return windows can be exploited, reducing profit margins. ★ ★ ★ ★ ★ No ratings yet [Ask Customers](https://sms4smile.com/quotes/about/ask-customers-678503/) [Customer](https://sms4smile.com/quotes/about/customer/) [Customers Target](https://sms4smile.com/quotes/about/customers-target-3653905/) [Enough time](https://sms4smile.com/quotes/about/enough-time/) [Guests Said](https://sms4smile.com/quotes/about/guests-said-3653907/) [Guests Target](https://sms4smile.com/quotes/about/guests-target-3653906/) [Said Customers](https://sms4smile.com/quotes/about/said-customers-625147/) [Three months](https://sms4smile.com/quotes/about/three-months/) ## Related quotes > [“Mrs. Jones had invited a great and well-known violinist to entertain at her afternoon tea. When it was all over, everyone crowded around the…](https://sms4smile.com/quotes/john-c-maxwell/mrs-jones-had-invited-a-great-and-well-known-violinist-to-entertain/) [John C. 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The reason was…](https://sms4smile.com/quotes/khaled-hosseini/winter-was-every-kid-s-favorite-season-in-kabul-at-least-those-whose/) [Khaled Hosseini](https://sms4smile.com/quotes/author/khaled-hosseini/) > [We can't have a government that will collapse in three months.](https://sms4smile.com/quotes/leo-varadkar/we-can-t-have-a-government-that-will-collapse-in-three-months/) [Leo Varadkar](https://sms4smile.com/quotes/author/leo-varadkar/) > [“My aunt Carol hasn’t heard her say a word in the whole six years and three months of Grace’s life—not a single syllable. Carol…](https://sms4smile.com/quotes/lauren-oliver/my-aunt-carol-hasn-t-heard-her-say-a-word-in-the-whole-six-years-and/) [Lauren Oliver](https://sms4smile.com/quotes/author/lauren-oliver/) ## More by Blake J. Harris > [“This task was given to Shigeru Miyamoto, a floppy-haired first-time game designer who idealistically believed that videogames should be treated with the same respect…](https://sms4smile.com/quotes/blake-j-harris/this-task-was-given-to-shigeru-miyamoto-a-floppy-haired-first-time/) [Blake J. Harris](https://sms4smile.com/quotes/author/blake-j-harris/) > [“There was no such thing as a magic touch, and it wouldn’t have mattered if there were, because the only thing it takes to…](https://sms4smile.com/quotes/blake-j-harris/there-was-no-such-thing-as-a-magic-touch-and-it-wouldn-t-have/) [Blake J. Harris](https://sms4smile.com/quotes/author/blake-j-harris/) > [“These people were highly talented and certainly not lazy, but deep down they weren’t as interested in winning as they were in not losing.”](https://sms4smile.com/quotes/blake-j-harris/these-people-were-highly-talented-and-certainly-not-lazy-but-deep/) [Blake J. 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Harris](https://sms4smile.com/quotes/author/blake-j-harris/) > [“What Goodby unveiled at the Crowne Plaza was unlike anything Kalinske and his colleagues had ever seen before. Quick cuts. Crazy zooms. Wild camera…](https://sms4smile.com/quotes/blake-j-harris/what-goodby-unveiled-at-the-crowne-plaza-was-unlike-anything-kalinske/) [Blake J. Harris](https://sms4smile.com/quotes/author/blake-j-harris/) > [“represents the only thing that a player cares about when he’s locked into a game. Shut off the real world, dive into the game…](https://sms4smile.com/quotes/blake-j-harris/represents-the-only-thing-that-a-player-cares-about-when-he-s-locked/) [Blake J. Harris](https://sms4smile.com/quotes/author/blake-j-harris/) > [“Videogames weren’t just for kids; they were for anyone who wanted to feel like a kid.”](https://sms4smile.com/quotes/blake-j-harris/videogames-weren-t-just-for-kids-they-were-for-anyone-who-wanted-to/) [Blake J. 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I think that you will agree that three months is more than enough time to figure out if something is defective. Is that really too much to ask of your customers?” “Guests,” Target’s senior VP said, forcefully pronouncing the word. “Huh?” Main said, mentally replaying his previous sentence. “Which guests?” “You said customers. But at Target we don’t think of our visitors that way. We consider them guests and we treat them as such.”", "creator": { "@type": "Person", "name": "Blake J. 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