--- title: "Meaning & Key Takeaway of: My mother's work ethic, her attitude, and…" description: "\"My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be..." image: "https://sms4smile.com/quotes/i/b6d/bill-capodagli-16068_attitude_my-mother-s-work-ethic-her-attitude-and_281854.jpg" --- # My mother's work ethic, her attitude, and the way she… ![“My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.” quote by Bill Capodagli](https://sms4smile.com/quotes/i/b6d/bill-capodagli-16068_attitude_my-mother-s-work-ethic-her-attitude-and_281854.jpg) [Download](https://sms4smile.com/quotes/i/b6d/bill-capodagli-16068_attitude_my-mother-s-work-ethic-her-attitude-and_281854.jpg) [Open image](https://sms4smile.com/quotes/i/b6d/bill-capodagli-16068_attitude_my-mother-s-work-ethic-her-attitude-and_281854.jpg) > “My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.” [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Customer-focused work ethic teaches more than formal education, emphasizing genuine relationships. **In simple terms:** Customer focus teaches more than textbooks. Key Takeaway Prioritize genuine customer relationships. Themes service customer focus learning leadership Mood appreciative thoughtful practical Type inspirational reflective When to use this quote - training staff - designing customer service policies - mentoring employees - building brand loyalty Key Concepts relationship building practical wisdom human-centered business Questions to Reflect On - How can you embed this ethic in your team? - What are the limits of customer‑centric approaches? A Different Perspective May overlook systemic issues in business training. ★ ★ ★ ★ ★ No ratings yet [Attitude](https://sms4smile.com/quotes/about/attitude/) [Best friend](https://sms4smile.com/quotes/about/best-friend/) [Better Lessons](https://sms4smile.com/quotes/about/better-lessons-1749669/) [Book](https://sms4smile.com/quotes/about/book/) [Books](https://sms4smile.com/quotes/about/books/) [Customer Best](https://sms4smile.com/quotes/about/customer-best-1169637/) [Customers](https://sms4smile.com/quotes/about/customers/) [Ethic Attitude](https://sms4smile.com/quotes/about/ethic-attitude-2731443/) [Ethics](https://sms4smile.com/quotes/about/ethics/) [Found](https://sms4smile.com/quotes/about/found/) [Friendship](https://sms4smile.com/quotes/about/friendship/) [Ifs](https://sms4smile.com/quotes/about/ifs/) [Lessons](https://sms4smile.com/quotes/about/lessons/) [Mother](https://sms4smile.com/quotes/about/mother/) [Mother Work](https://sms4smile.com/quotes/about/mother-work-341509/) [Philosophy](https://sms4smile.com/quotes/about/philosophy/) [Treated](https://sms4smile.com/quotes/about/treated/) [Way](https://sms4smile.com/quotes/about/way/) [Work ethic](https://sms4smile.com/quotes/about/work-ethic/) [World](https://sms4smile.com/quotes/about/world/) ## Related quotes > [You can control two things: your work ethic and your attitude about anything.](https://sms4smile.com/quotes/ali-krieger/you-can-control-two-things-your-work-ethic-and-your-attitude-about/) [Ali Krieger](https://sms4smile.com/quotes/author/ali-krieger/) > [Our philosophy about activity and our attitude about hard work will affect the quality of our lives. What we decide about the rightful ratio…](https://sms4smile.com/quotes/jim-rohn/our-philosophy-about-activity-and-our-attitude-about-hard-work-will/) [Jim Rohn](https://sms4smile.com/quotes/author/jim-rohn/) > [Satisfied customer is the best source of advertisement. - G.S. Alag](https://sms4smile.com/quotes/gs-alag/satisfied-customer-is-the-best-source-of-advertisement-g-s-alag/) [GS Alag](https://sms4smile.com/quotes/author/gs-alag/) > [Wounds make better lessons than lectures.](https://sms4smile.com/quotes/brian-herbert/wounds-make-better-lessons-than-lectures/) [Brian Herbert](https://sms4smile.com/quotes/author/brian-herbert/) > [“But I want to be better than the lessons they taught me. I want my love to be greater that my hate, my mercy…](https://sms4smile.com/quotes/amy-engel/but-i-want-to-be-better-than-the-lessons-they-taught-me-i-want-my/) [Amy Engel](https://sms4smile.com/quotes/author/amy-engel/) > [A satisfied customer is the best business strategy of all.](https://sms4smile.com/quotes/michael-leboeuf/a-satisfied-customer-is-the-best-business-strategy-of-all/) [Michael LeBoeuf](https://sms4smile.com/quotes/author/michael-leboeuf/) > [“Satisfied customer is the best source of advertisement”](https://sms4smile.com/quotes/g-s-alag/satisfied-customer-is-the-best-source-of-advertisement/) [G.S. Alag](https://sms4smile.com/quotes/author/g-s-alag/) > [Big failures hold better lessons than any success - as long as you are in tune with yourself and are open to learning from…](https://sms4smile.com/quotes/daniel-lubetzky/big-failures-hold-better-lessons-than-any-success-as-long-as-you-are/) [Daniel Lubetzky](https://sms4smile.com/quotes/author/daniel-lubetzky/) > [I can control my work ethic and my attitude and my preparation.](https://sms4smile.com/quotes/kelsey-plum/i-can-control-my-work-ethic-and-my-attitude-and-my-preparation/) [Kelsey Plum](https://sms4smile.com/quotes/author/kelsey-plum/) > [I can only control myself, my actions, my work ethic, and my attitude.](https://sms4smile.com/quotes/ali-krieger/i-can-only-control-myself-my-actions-my-work-ethic-and-my-attitude/) [Ali Krieger](https://sms4smile.com/quotes/author/ali-krieger/) > [My parents have a strong work ethic, but their attitude to life, their philosophy, is: 'whatever makes you happy.](https://sms4smile.com/quotes/sally-hawkins/my-parents-have-a-strong-work-ethic-but-their-attitude-to-life-their/) [Sally Hawkins](https://sms4smile.com/quotes/author/sally-hawkins/) > [I think that in a family some are workers some are not. I certainly saw my mother work very hard and be in charge…](https://sms4smile.com/quotes/anne-robinson/i-think-that-in-a-family-some-are-workers-some-are-not-i-certainly/) [Anne Robinson](https://sms4smile.com/quotes/author/anne-robinson/) > [Mothers, unless they were very poor, didn't work. Both of my parents had to leave education. My mother had to work in a cotton…](https://sms4smile.com/quotes/roger-bannister/mothers-unless-they-were-very-poor-didn-t-work-both-of-my-parents-had/) [Roger Bannister](https://sms4smile.com/quotes/author/roger-bannister/) > [The lower the family income, the higher the probability that the mother must work. Today, 1 out of 5 of these working mothers has…](https://sms4smile.com/quotes/john-f-kennedy/the-lower-the-family-income-the-higher-the-probability-that-the/) [John F. Kennedy](https://sms4smile.com/quotes/author/john-f-kennedy/) > [My mam worked for 41 years. She was a single working mother. I think I always had that mentality of you can do everything.…](https://sms4smile.com/quotes/laura-whitmore/my-mam-worked-for-41-years-she-was-a-single-working-mother-i-think-i/) [Laura Whitmore](https://sms4smile.com/quotes/author/laura-whitmore/) ## More by Bill Capodagli > [The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management…](https://sms4smile.com/quotes/bill-capodagli/the-two-greatest-role-models-in-my-professional-career-were-walt/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is…](https://sms4smile.com/quotes/bill-capodagli/this-is-great-if-you-know-all-those-not-to-do-strategies-sometimes/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company.…](https://sms4smile.com/quotes/bill-capodagli/love-for-coworkers-love-for-customers-love-for-the-product-and-love/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these…](https://sms4smile.com/quotes/bill-capodagli/for-almost-100-years-the-walt-disney-company-has-had-a-variety-of/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete…](https://sms4smile.com/quotes/bill-capodagli/social-media-can-work-to-a-ceo-s-advantage-someone-with-a-great/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude…](https://sms4smile.com/quotes/bill-capodagli/knowledge-is-the-understanding-of-what-how-and-why-we-need-to-do/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [An idea becomes great when it becomes tangible.](https://sms4smile.com/quotes/bill-capodagli/an-idea-becomes-great-when-it-becomes-tangible/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [In the long run, it costs more to provide poor rather than good service.](https://sms4smile.com/quotes/bill-capodagli/in-the-long-run-it-costs-more-to-provide-poor-rather-than-good-service/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [When values are deeply embedded within an organization, they seldom change.](https://sms4smile.com/quotes/bill-capodagli/when-values-are-deeply-embedded-within-an-organization-they-seldom/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [Organizational culture begins in HR. This means to hire for attitude and train for skill.](https://sms4smile.com/quotes/bill-capodagli/organizational-culture-begins-in-hr-this-means-to-hire-for-attitude/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [Productivity starts with doing the right things.](https://sms4smile.com/quotes/bill-capodagli/productivity-starts-with-doing-the-right-things/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [Often we will learn more from our failures than we do from our successes.](https://sms4smile.com/quotes/bill-capodagli/often-we-will-learn-more-from-our-failures-than-we-do-from-our/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [“A leader’s job is to create an environment of mutual respect and trust.”](https://sms4smile.com/quotes/bill-capodagli/a-leader-s-job-is-to-create-an-environment-of-mutual-respect-and-trust/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.](https://sms4smile.com/quotes/bill-capodagli/people-are-over-20-times-more-likely-to-remember-a-story-than-a/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) > [When you are young, if you can define your long-term dream, - something that you can get passionate about - solidify your values, dare…](https://sms4smile.com/quotes/bill-capodagli/when-you-are-young-if-you-can-define-your-long-term-dream-something/) [Bill Capodagli](https://sms4smile.com/quotes/author/bill-capodagli/) [Explore all 41 Bill Capodagli quotes ](https://sms4smile.com/quotes/author/bill-capodagli/) ## More Attitude quotes > [“WE CAN'T ALWAYS CONTROL OUR CIRCUMSTANCES BUT WE CAN CONTROL OUR ATTITUDE. WE MUST BE MORE CONCERNED WITH WHAT WE DO WITH WHAT HAPPENS…](https://sms4smile.com/quotes/marvin-j-ashton/we-can-t-always-control-our-circumstances-but-we-can-control-our/) [MARVIN J. ASHTON](https://sms4smile.com/quotes/author/marvin-j-ashton/) > [It's not the method, it's the mindset.](https://sms4smile.com/quotes/andy-gilbert/it-s-not-the-method-it-s-the-mindset/) [Andy Gilbert](https://sms4smile.com/quotes/author/andy-gilbert/) > [The vision of the left, full of envy and resentment, takes its worst toll on those at the bottom - whether black or white…](https://sms4smile.com/quotes/thomas-sowell/the-vision-of-the-left-full-of-envy-and-resentment-takes-its-worst/) [Thomas Sowell](https://sms4smile.com/quotes/author/thomas-sowell/) > [Changes before your eyes, things you can do and things you can't. My attitude is always let it keep rolling.](https://sms4smile.com/quotes/terrence-malick/changes-before-your-eyes-things-you-can-do-and-things-you-can-t-my/) [Terrence Malick](https://sms4smile.com/quotes/author/terrence-malick/) > [Vow to be valiant. Resolve to be radiant. Determine to be dynamic. Strive to be sincere. Aspire to be attuned.](https://sms4smile.com/quotes/william-arthur-ward/vow-to-be-valiant-resolve-to-be-radiant-determine-to-be-dynamic/) [William Arthur Ward](https://sms4smile.com/quotes/author/william-arthur-ward/) > [Don't judge me because I'm stupid. Don't judge me because I'm, mean. Don't judge me because I'm weird. Don't judge me for mistakes. Because…](https://sms4smile.com/quotes/isaiah-harden-me/don-t-judge-me-because-i-m-stupid-don-t-judge-me-because-i-m-mean-don/) [Isaiah Harden (Me](https://sms4smile.com/quotes/author/isaiah-harden-me/) > [Your feelings (mood) dictate your thought, your thought determines your attitude (reactions) and your attitude describes your lifestyle, so: be careful how you feel](https://sms4smile.com/quotes/sheye-hassan/your-feelings-mood-dictate-your-thought-your-thought-determines-your/) [Sheye Hassan](https://sms4smile.com/quotes/author/sheye-hassan/) > [Success will come when the societal attitude changes and not a single woman in America asks herself the question 'What did I do?'.](https://sms4smile.com/quotes/joe-biden/success-will-come-when-the-societal-attitude-changes-and-not-a-single/) [Joe Biden](https://sms4smile.com/quotes/author/joe-biden/) > [“Good Seeds! Gratitude is the Greatest Attitude that has no Substitute.”](https://sms4smile.com/quotes/bernard-kelvin-clive/good-seeds-gratitude-is-the-greatest-attitude-that-has-no-substitute/) [Bernard Kelvin Clive](https://sms4smile.com/quotes/author/bernard-kelvin-clive/) > [Jeff Chu's pilgrimage across America to discover his own place as a gay man in the Christian church as well as attitudes about being…](https://sms4smile.com/quotes/donna-freitas/jeff-chu-s-pilgrimage-across-america-to-discover-his-own-place-as-a/) [Donna Freitas](https://sms4smile.com/quotes/author/donna-freitas/) > [One genuine reason to feel jealous of my parents:-) I will never ever have a kid as awesome as their's...](https://sms4smile.com/quotes/anonymous/one-genuine-reason-to-feel-jealous-of-my-parents-i-will-never-ever/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I'm optimistic Hong Kong will achieve universal suffrage - no matter the attitude of Beijing.](https://sms4smile.com/quotes/joshua-wong/i-m-optimistic-hong-kong-will-achieve-universal-suffrage-no-matter/) [Joshua Wong](https://sms4smile.com/quotes/author/joshua-wong/) > [My attitude it that you don't give in.](https://sms4smile.com/quotes/phil-taylor/my-attitude-it-that-you-don-t-give-in/) [Phil Taylor](https://sms4smile.com/quotes/author/phil-taylor/) > [Transparency pertains to impartial behavior, implies openness, communication, and accountability. Inculcate transparency in attitude and experience a life free of controversy and blame](https://sms4smile.com/quotes/dr-anil-kr-sinha/transparency-pertains-to-impartial-behavior-implies-openness/) [Dr Anil Kr Sinha](https://sms4smile.com/quotes/author/dr-anil-kr-sinha/) > [And if the mind thinks with a believing attitude one can do amazing things.](https://sms4smile.com/quotes/norman-vincent-peale/and-if-the-mind-thinks-with-a-believing-attitude-one-can-do-amazing/) [Norman Vincent Peale](https://sms4smile.com/quotes/author/norman-vincent-peale/) [Browse all 9,543 Attitude quotes ](https://sms4smile.com/quotes/about/attitude/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.", "creator": { "@type": "Person", "name": "Bill Capodagli" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/bill-capodagli/my-mother-s-work-ethic-her-attitude-and-the-way-she-treated-each-and/", "about": { "@type": "Thing", "name": "Attitude" }, "@id": "https://sms4smile.com/quotes/bill-capodagli/my-mother-s-work-ethic-her-attitude-and-the-way-she-treated-each-and/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/b6d/bill-capodagli-16068_attitude_my-mother-s-work-ethic-her-attitude-and_281854.jpg", "contentUrl": "https://sms4smile.com/quotes/i/b6d/bill-capodagli-16068_attitude_my-mother-s-work-ethic-her-attitude-and_281854.jpg", "url": "https://sms4smile.com/quotes/i/b6d/bill-capodagli-16068_attitude_my-mother-s-work-ethic-her-attitude-and_281854.jpg", "width": 1080, "height": 1080, "caption": "“My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her…” — Bill Capodagli", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Bill Capodagli", "item": "https://sms4smile.com/quotes/author/bill-capodagli/" }, { "@type": "ListItem", "position": 4, "name": "My mother's work ethic, her attitude,...", "item": "https://sms4smile.com/quotes/bill-capodagli/my-mother-s-work-ethic-her-attitude-and-the-way-she-treated-each-and/" } ], "@id": "https://sms4smile.com/quotes/bill-capodagli/my-mother-s-work-ethic-her-attitude-and-the-way-she-treated-each-and/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```