--- title: "Meaning & Key Takeaway of: People care when service is sluggish and…" description: "\"People care when service is sluggish and comes from an arrogance and complacency that often besets those who know they can never lose their jobs.\" — Ba..." image: "https://sms4smile.com/quotes/i/07c/barkha-dutt-5931_arrogance_people-care-when-service-is-sluggish-and_1015977.jpg" --- # People care when service is sluggish and comes from an… ![“People care when service is sluggish and comes from an arrogance and complacency that often besets those who know they can never lose their jobs.” quote by Barkha Dutt](https://sms4smile.com/quotes/i/07c/barkha-dutt-5931_arrogance_people-care-when-service-is-sluggish-and_1015977.jpg) [Download](https://sms4smile.com/quotes/i/07c/barkha-dutt-5931_arrogance_people-care-when-service-is-sluggish-and_1015977.jpg) [Open image](https://sms4smile.com/quotes/i/07c/barkha-dutt-5931_arrogance_people-care-when-service-is-sluggish-and_1015977.jpg) > “People care when service is sluggish and comes from an arrogance and complacency that often besets those who know they can never lose their jobs.” [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Poor service stems from arrogance and complacency, eroding public trust **In simple terms:** Arrogance hurts service; people care Key Takeaway Address arrogance to improve service Themes service arrogance trust Mood critical analytical Type journalistic critical When to use this quote - Retail environments - call centers - hospitality industry Key Concepts Organizational behavior customer experience Questions to Reflect On - What training reduces arrogance? - How can employees feel secure without fear of loss? A Different Perspective Systemic pressures can force complacency ★ ★ ★ ★ ★ No ratings yet [Arrogance](https://sms4smile.com/quotes/about/arrogance/) [Arrogance Complacency](https://sms4smile.com/quotes/about/arrogance-complacency-2236269/) [Comes Arrogance](https://sms4smile.com/quotes/about/comes-arrogance-2236270/) [Complacency](https://sms4smile.com/quotes/about/complacency/) [Lose](https://sms4smile.com/quotes/about/lose/) [People Care](https://sms4smile.com/quotes/about/people-care/) [Service](https://sms4smile.com/quotes/about/service/) [Service Sluggish](https://sms4smile.com/quotes/about/service-sluggish-2236271/) ## Related quotes > [There is no place for arrogance or complacency in racing because you are up there one minute and on your backside the next.](https://sms4smile.com/quotes/tony-mccoy/there-is-no-place-for-arrogance-or-complacency-in-racing-because-you/) [Tony McCoy](https://sms4smile.com/quotes/author/tony-mccoy/) > [If I don't get the right vibes from a person, I will not speak to him or her and I guess that comes across…](https://sms4smile.com/quotes/mimi-chakraborty/if-i-don-t-get-the-right-vibes-from-a-person-i-will-not-speak-to-him/) [Mimi Chakraborty](https://sms4smile.com/quotes/author/mimi-chakraborty/) > [I have spoken about what we can do as citizens, what we can do as a responsive citizenry, and this is where we have…](https://sms4smile.com/quotes/terry-tempest-williams/i-have-spoken-about-what-we-can-do-as-citizens-what-we-can-do-as-a/) [Terry Tempest Williams](https://sms4smile.com/quotes/author/terry-tempest-williams/) > [Complacency is a creeping danger. Unless wisdom sets in, you will never come to your senses.](https://sms4smile.com/quotes/jey-lopez/complacency-is-a-creeping-danger-unless-wisdom-sets-in-you-will-never/) [Jey Lopez](https://sms4smile.com/quotes/author/jey-lopez/) > [In the mind engaged in struggling with hardship, one always finds something delightful. The sorrow of disappointment arises in the complacency of satisfaction.](https://sms4smile.com/quotes/zicheng-hong/in-the-mind-engaged-in-struggling-with-hardship-one-always-finds/) [Zicheng Hong](https://sms4smile.com/quotes/author/zicheng-hong/) > [Don't let your special character and values, the secret that you know and no one else does, the truth - don't let that get…](https://sms4smile.com/quotes/aesop/don-t-let-your-special-character-and-values-the-secret-that-you-know/) [Aesop](https://sms4smile.com/quotes/author/aesop/) > [“Half the ingratitude and complacency in the world down to how slowly and imperceptibly most good and bad things unfold.”](https://sms4smile.com/quotes/alain-de-botton/half-the-ingratitude-and-complacency-in-the-world-down-to-how-slowly/) [Alain de Botton](https://sms4smile.com/quotes/author/alain-de-botton/) > [Plato calls complacency the companion of loneliness.](https://sms4smile.com/quotes/franz-grillparzer/plato-calls-complacency-the-companion-of-loneliness/) [Franz Grillparzer](https://sms4smile.com/quotes/author/franz-grillparzer/) > [“To move forward, one need only take the first step,”](https://sms4smile.com/quotes/chase-neill/to-move-forward-one-need-only-take-the-first-step/) [Chase Neill](https://sms4smile.com/quotes/author/chase-neill/) > [“It’s a fallacy that this generation does not know how to love as its predecessor did. Truth of the matter is, modern love is…](https://sms4smile.com/quotes/lebo-grand/it-s-a-fallacy-that-this-generation-does-not-know-how-to-love-as-its/) [Lebo Grand](https://sms4smile.com/quotes/author/lebo-grand/) > [We are the best the show, others weak hold. Just to get complacency / which does not](https://sms4smile.com/quotes/mak-786/we-are-the-best-the-show-others-weak-hold-just-to-get-complacency/) [Mak\_786](https://sms4smile.com/quotes/author/mak-786/) > [One of the reasons people hate politics is that truth is rarely a politician's objective. Election and power are.](https://sms4smile.com/quotes/cal-thomas/one-of-the-reasons-people-hate-politics-is-that-truth-is-rarely-a/) [Cal Thomas](https://sms4smile.com/quotes/author/cal-thomas/) > [Don't let your success of today lay you into complacency for tomorrow. For that is the worst form of failure.](https://sms4smile.com/quotes/og-mandino/don-t-let-your-success-of-today-lay-you-into-complacency-for-tomorrow/) [Og Mandino](https://sms4smile.com/quotes/author/og-mandino/) > [He who is content with what has been done is an obstacle in the path of progress.](https://sms4smile.com/quotes/helen-keller/he-who-is-content-with-what-has-been-done-is-an-obstacle-in-the-path/) [Helen Keller](https://sms4smile.com/quotes/author/helen-keller/) > [“Complacency delivered us into the hands of evil greedy men like Cheney.”](https://sms4smile.com/quotes/sonia-rumzi/complacency-delivered-us-into-the-hands-of-evil-greedy-men-like-cheney/) [Sonia Rumzi](https://sms4smile.com/quotes/author/sonia-rumzi/) ## More by Barkha Dutt > [If you leave out the magnetic stardom of sportsmen and actors, middle-class India today really has just two heroes - the army and the…](https://sms4smile.com/quotes/barkha-dutt/if-you-leave-out-the-magnetic-stardom-of-sportsmen-and-actors-middle/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [Women - whether in politics, media or business - can't have it both ways. We can't demand to be judged irrespective of our gender…](https://sms4smile.com/quotes/barkha-dutt/women-whether-in-politics-media-or-business-can-t-have-it-both-ways/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [I don't care if a flight attendant is fat as long as she doesn't sneak back to the galley for a gossip when she…](https://sms4smile.com/quotes/barkha-dutt/i-don-t-care-if-a-flight-attendant-is-fat-as-long-as-she-doesn-t/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [In 2020 we saw the poorest Indian citizen suffer as migrant workers, in the hundreds of thousands, fled the cities on foot, sometimes barefoot,…](https://sms4smile.com/quotes/barkha-dutt/in-2020-we-saw-the-poorest-indian-citizen-suffer-as-migrant-workers/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [Wherever I go, people complain about what they see on television. Yet, if you are lapping this up because it's random entertainment or from…](https://sms4smile.com/quotes/barkha-dutt/wherever-i-go-people-complain-about-what-they-see-on-television-yet/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [What other, newer democracies find relatively easy - conducting an election, the counting of votes, the peaceful transition of power - seems to have…](https://sms4smile.com/quotes/barkha-dutt/what-other-newer-democracies-find-relatively-easy-conducting-an/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [Politics, by definition, is risk averse. Perhaps that's why America was so awestruck when Barack Obama ended the Black vs White debate by painting…](https://sms4smile.com/quotes/barkha-dutt/politics-by-definition-is-risk-averse-perhaps-that-s-why-america-was/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [In many ways, Ahmed Patel was the mind of Sonia Gandhi. Nearly everything we know about her publicly was constructed or revealed with his…](https://sms4smile.com/quotes/barkha-dutt/in-many-ways-ahmed-patel-was-the-mind-of-sonia-gandhi-nearly/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [India cannot pretend anymore that none of its citizens fancy membership to the Global Jehad club. We need to examine where our secularism has…](https://sms4smile.com/quotes/barkha-dutt/india-cannot-pretend-anymore-that-none-of-its-citizens-fancy/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [Yes, fear and repression may be permanent citizens in Narendra Modi's Gujarat.](https://sms4smile.com/quotes/barkha-dutt/yes-fear-and-repression-may-be-permanent-citizens-in-narendra-modi-s/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [Much has already been said about the indisputable integrity of men such as AB Bardhan and Prakash Karat. So, why is it that while…](https://sms4smile.com/quotes/barkha-dutt/much-has-already-been-said-about-the-indisputable-integrity-of-men/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [The working conditions of Indian labourers in the Gulf countries are notoriously abusive.](https://sms4smile.com/quotes/barkha-dutt/the-working-conditions-of-indian-labourers-in-the-gulf-countries-are/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [I feel unabashedly Indian, and this means that not just do I jump to my feet and sing along with the national anthem, it…](https://sms4smile.com/quotes/barkha-dutt/i-feel-unabashedly-indian-and-this-means-that-not-just-do-i-jump-to/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [Apart from democracy, globalisation and economic liberalism is our 20th century area of commonality with the U.S., the burgeoning numbers of skilled Indian workers…](https://sms4smile.com/quotes/barkha-dutt/apart-from-democracy-globalisation-and-economic-liberalism-is-our/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) > [The rise of Right-wing populism globally has divided not just countries, but families. It has broken relationships and torn apart friendships. It has created…](https://sms4smile.com/quotes/barkha-dutt/the-rise-of-right-wing-populism-globally-has-divided-not-just/) [Barkha Dutt](https://sms4smile.com/quotes/author/barkha-dutt/) [Explore all 100 Barkha Dutt quotes ](https://sms4smile.com/quotes/author/barkha-dutt/) ## More Arrogance quotes > [Perhaps no order of mammals presents us with so extraordinary a series of gradations as this \[step by step, from humans to apes to…](https://sms4smile.com/quotes/thomas-huxley/perhaps-no-order-of-mammals-presents-us-with-so-extraordinary-a/) [Thomas Huxley](https://sms4smile.com/quotes/author/thomas-huxley/) > [wishes for sons by Lucille Clifton i wish them cramps. i wish them a strange town and the last tampon. I wish them no…](https://sms4smile.com/quotes/lucille-clifton/wishes-for-sons-by-lucille-clifton-i-wish-them-cramps-i-wish-them-a/) [Lucille Clifton](https://sms4smile.com/quotes/author/lucille-clifton/) > [The structure of the Swiss ruling class is rock-hard, and unchanged since the time of Napoleon. They sit on their mountains and lecture the…](https://sms4smile.com/quotes/jean-ziegler/the-structure-of-the-swiss-ruling-class-is-rock-hard-and-unchanged/) [Jean Ziegler](https://sms4smile.com/quotes/author/jean-ziegler/) > [What you see of me on TV and all of that, that is me - that's truly how I feel. I'm just multiplying it.…](https://sms4smile.com/quotes/baron-corbin/what-you-see-of-me-on-tv-and-all-of-that-that-is-me-that-s-truly-how/) [Baron Corbin](https://sms4smile.com/quotes/author/baron-corbin/) > [I don't join the New Atheists. So, for example, I wouldn't have the arrogance to lecture some mother who hopes to see her dying…](https://sms4smile.com/quotes/noam-chomsky/i-don-t-join-the-new-atheists-so-for-example-i-wouldn-t-have-the/) [Noam Chomsky](https://sms4smile.com/quotes/author/noam-chomsky/) > [Never mistake someones quietness for their arrogance as you can surely miss out on an awsome personality.](https://sms4smile.com/quotes/anonymous/never-mistake-someones-quietness-for-their-arrogance-as-you-can/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Most of us think of pride as self-centeredness, conceit, boastfulness, arrogance, or haughtiness. All of these are elements of the sin, but the heart,…](https://sms4smile.com/quotes/ezra-taft-benson/most-of-us-think-of-pride-as-self-centeredness-conceit-boastfulness/) [Ezra Taft Benson](https://sms4smile.com/quotes/author/ezra-taft-benson/) > [“I was consumed by a selfishness and arrogance that I didn't dare let go of until I found a new persona to hide behind.”](https://sms4smile.com/quotes/dorothy-koomson/i-was-consumed-by-a-selfishness-and-arrogance-that-i-didn-t-dare-let/) [Dorothy Koomson](https://sms4smile.com/quotes/author/dorothy-koomson/) > [Arrogance is the outgrowth of prosperity.](https://sms4smile.com/quotes/plautus/arrogance-is-the-outgrowth-of-prosperity/) [Plautus](https://sms4smile.com/quotes/author/plautus/) > [Timing and arrogance are decisive factors in the successful use of talent.](https://sms4smile.com/quotes/marya-mannes/timing-and-arrogance-are-decisive-factors-in-the-successful-use-of/) [Marya Mannes](https://sms4smile.com/quotes/author/marya-mannes/) > [Some say work smarter, not harder, but the wisest are both. Whether you're more of a hard worker or a smart worker, if you're…](https://sms4smile.com/quotes/colby-tatem/some-say-work-smarter-not-harder-but-the-wisest-are-both-whether-you/) [Colby Tatem](https://sms4smile.com/quotes/author/colby-tatem/) > [Closed some doors, not because of pride, incapacity or arrogance, but simply because they no longer lead somewhere.](https://sms4smile.com/quotes/frenz-jeffrey/closed-some-doors-not-because-of-pride-incapacity-or-arrogance-but/) [Frenz Jeffrey](https://sms4smile.com/quotes/author/frenz-jeffrey/) > [My success isn't a result of arrogance - it's a result of belief.](https://sms4smile.com/quotes/conor-mcgregor/my-success-isn-t-a-result-of-arrogance-it-s-a-result-of-belief/) [Conor McGregor](https://sms4smile.com/quotes/author/conor-mcgregor/) > [“...a great man who is vicious will only be a great doer of evil, and a rich man who is not liberal will be…](https://sms4smile.com/quotes/miguel-cervantes/a-great-man-who-is-vicious-will-only-be-a-great-doer-of-evil-and-a/) [Miguel Cervantes](https://sms4smile.com/quotes/author/miguel-cervantes/) > [An increasing number of people are growing uncomfortable with the gulf between the world's rich and the poor. Ostentatiously splashing your money around simply…](https://sms4smile.com/quotes/kalle-lasn/an-increasing-number-of-people-are-growing-uncomfortable-with-the/) [Kalle Lasn](https://sms4smile.com/quotes/author/kalle-lasn/) [Browse all 1,418 Arrogance quotes ](https://sms4smile.com/quotes/about/arrogance/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "People care when service is sluggish and comes from an arrogance and complacency that often besets those who know they can never lose their jobs.", "creator": { "@type": "Person", "name": "Barkha Dutt" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/barkha-dutt/people-care-when-service-is-sluggish-and-comes-from-an-arrogance-and/", "about": { "@type": "Thing", "name": "Arrogance" }, "@id": "https://sms4smile.com/quotes/barkha-dutt/people-care-when-service-is-sluggish-and-comes-from-an-arrogance-and/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/07c/barkha-dutt-5931_arrogance_people-care-when-service-is-sluggish-and_1015977.jpg", "contentUrl": "https://sms4smile.com/quotes/i/07c/barkha-dutt-5931_arrogance_people-care-when-service-is-sluggish-and_1015977.jpg", "url": "https://sms4smile.com/quotes/i/07c/barkha-dutt-5931_arrogance_people-care-when-service-is-sluggish-and_1015977.jpg", "width": 1080, "height": 1080, "caption": "“People care when service is sluggish and comes from an arrogance and complacency that often besets those who…” — Barkha Dutt", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Barkha Dutt", "item": "https://sms4smile.com/quotes/author/barkha-dutt/" }, { "@type": "ListItem", "position": 4, "name": "People care when service is sluggish...", "item": "https://sms4smile.com/quotes/barkha-dutt/people-care-when-service-is-sluggish-and-comes-from-an-arrogance-and/" } ], "@id": "https://sms4smile.com/quotes/barkha-dutt/people-care-when-service-is-sluggish-and-comes-from-an-arrogance-and/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```