--- title: "Best Gene Kim Words" description: "Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology com..." image: "https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg" --- ![Portrait of Gene Kim](https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg) # Gene Kim **175** quotes in **141** categories Rate this collection: ★ ★ ★ ★ ★ No ratings yet Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology company Fortra. ## Quick Facts About Gene Kim Notable works The Phoenix Project ## About Gene Kim Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology company Fortra. ## Quotes by Gene Kim · Page 5 > [“The only thing more dangerous than a developer is a developer conspiring with Security. The two working together gives us means, motive,…](https://sms4smile.com/quotes/gene-kim/the-only-thing-more-dangerous-than-a-developer-is-a-developer/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Cybersecurity](https://sms4smile.com/quotes/about/cybersecurity/) [Image](https://sms4smile.com/quotes/i/f2d/gene-kim-2268_cybersecurity_the-only-thing-more-dangerous-than-a-dev_2244470.jpg) > [“Chuck Rossi, Director of Release Engineering at Facebook, described, “All the code supporting every feature we’re planning to launch over the next…](https://sms4smile.com/quotes/gene-kim/chuck-rossi-director-of-release-engineering-at-facebook-described-all/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Programming](https://sms4smile.com/quotes/about/programming/) [Image](https://sms4smile.com/quotes/i/644/gene-kim-2268_programming_chuck-rossi-director-of-release-engineer_1583694.jpg) > [“Erik described the relationship between a CEO and a CIO as a dysfunctional marriage. That both sides feel powerless and held hostage…](https://sms4smile.com/quotes/gene-kim/erik-described-the-relationship-between-a-ceo-and-a-cio-as-a/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Marriage](https://sms4smile.com/quotes/about/marriage/) [Image](https://sms4smile.com/quotes/i/309/gene-kim-2268_marriage_erik-described-the-relationship-between_1909929.jpg) > [“We cannot achieve deployments on demand if each of our production code deployments take weeks or months to perform (i.e., each deployment…](https://sms4smile.com/quotes/gene-kim/we-cannot-achieve-deployments-on-demand-if-each-of-our-production/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Programming](https://sms4smile.com/quotes/about/programming/) [Image](https://sms4smile.com/quotes/i/4a1/gene-kim-2268_programming_we-cannot-achieve-deployments-on-demand_1013479.jpg) > [“Even high-profile product and feature releases become routine by using dark launch techniques. Long before the launch date, we put all the…](https://sms4smile.com/quotes/gene-kim/even-high-profile-product-and-feature-releases-become-routine-by/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Business](https://sms4smile.com/quotes/about/business/) [Image](https://sms4smile.com/quotes/i/17d/gene-kim-2268_business_even-high-profile-product-and-feature-re_1629515.jpg) > [“To achieve market orientation, we won’t do a large, top-down reorganization, which often creates large amounts of disruption, fear, and paralysis. Instead,…](https://sms4smile.com/quotes/gene-kim/to-achieve-market-orientation-we-won-t-do-a-large-top-down/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Fear](https://sms4smile.com/quotes/about/fear/) [Image](https://sms4smile.com/quotes/i/0ab/gene-kim-2268_fear_to-achieve-market-orientation-we-won-t-d_965700.jpg) > [“Many psychologists assert that creating systems that cause feelings of powerlessness is one of the most damaging things we can do to…](https://sms4smile.com/quotes/gene-kim/many-psychologists-assert-that-creating-systems-that-cause-feelings/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Fear](https://sms4smile.com/quotes/about/fear/) [Image](https://sms4smile.com/quotes/i/d38/gene-kim-2268_fear_many-psychologists-assert-that-creating_2845817.jpg) > [“the %C/A can be obtained by asking downstream customers what percentage of the time they receive work that is ‘usable as is,’…](https://sms4smile.com/quotes/gene-kim/the-c-a-can-be-obtained-by-asking-downstream-customers-what/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Customer](https://sms4smile.com/quotes/about/customer/) [Image](https://sms4smile.com/quotes/i/8cf/gene-kim-2268_time_the-c-a-can-be-obtained-by-asking-downst_2041397.jpg) > [“By seeing problems as they occur and swarming them until effective countermeasures are in place, we continually shorten and amplify our feedback…](https://sms4smile.com/quotes/gene-kim/by-seeing-problems-as-they-occur-and-swarming-them-until-effective/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Improvement](https://sms4smile.com/quotes/about/improvement/) [Image](https://sms4smile.com/quotes/i/728/gene-kim-2268_process-improvement_by-seeing-problems-as-they-occur-and-swa_1401090.jpg) > [“When people are trapped in this downward spiral for years, especially those who are downstream of Development, they often feel stuck in…](https://sms4smile.com/quotes/gene-kim/when-people-are-trapped-in-this-downward-spiral-for-years-especially/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Burnout](https://sms4smile.com/quotes/about/burnout/) [Image](https://sms4smile.com/quotes/i/b58/gene-kim-2268_burnout_when-people-are-trapped-in-this-downward_669256.jpg) > [“Furthermore, integrating the objectives of QA and Operations into everyone’s daily work reduces firefighting, hardship, and toil, while making people more productive…](https://sms4smile.com/quotes/gene-kim/furthermore-integrating-the-objectives-of-qa-and-operations-into/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Daily work](https://sms4smile.com/quotes/about/daily-work/) [Image](https://sms4smile.com/quotes/i/809/gene-kim-2268_daily-work_furthermore-integrating-the-objectives-o_1880104.jpg) > [“Kanban boards are an ideal tool to create visibility, and visibility is a key component in properly recognizing and integrating Ops work…](https://sms4smile.com/quotes/gene-kim/kanban-boards-are-an-ideal-tool-to-create-visibility-and-visibility/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Visibility](https://sms4smile.com/quotes/about/visibility/) [Image](https://sms4smile.com/quotes/i/813/gene-kim-2268_quote_kanban-boards-are-an-ideal-tool-to-creat_2213029.jpg) > [“However, we must remind everyone that improvement of daily work is more important than daily work itself, and that all teams must…](https://sms4smile.com/quotes/gene-kim/however-we-must-remind-everyone-that-improvement-of-daily-work-is/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Daily work](https://sms4smile.com/quotes/about/daily-work/) [Image](https://sms4smile.com/quotes/i/5df/gene-kim-2268_daily-work_however-we-must-remind-everyone-that-imp_1668698.jpg) > [“Mike Rother says that it almost doesn’t matter what you improve, as long as you’re improving something. Why? Because if you are…](https://sms4smile.com/quotes/gene-kim/mike-rother-says-that-it-almost-doesn-t-matter-what-you-improve-as/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Entropy](https://sms4smile.com/quotes/about/entropy/) [Image](https://sms4smile.com/quotes/i/f00/gene-kim-2268_quote_mike-rother-says-that-it-almost-doesn-t_2032375.jpg) > [“INCREASE THE VISIBILITY OF WORK In order to be able to know if we are making progress toward our goal, it’s essential…](https://sms4smile.com/quotes/gene-kim/increase-the-visibility-of-work-in-order-to-be-able-to-know-if-we-are/) [Gene Kim](https://sms4smile.com/quotes/author/gene-kim/) [Goals](https://sms4smile.com/quotes/about/goals/) [Image](https://sms4smile.com/quotes/i/5c0/gene-kim-2268_goals_increase-the-visibility-of-work-in-order_1710909.jpg) ## Gene Kim by topic [Technology (23)](https://sms4smile.com/quotes/about/technology/gene-kim/) [Programming (18)](https://sms4smile.com/quotes/about/programming/gene-kim/) [Time (10)](https://sms4smile.com/quotes/about/time/gene-kim/) [Business (10)](https://sms4smile.com/quotes/about/business/gene-kim/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "ItemList", "@id": "https://sms4smile.com/quotes/author/gene-kim/#itemlist", "name": "Gene Kim Quotes", "numberOfItems": 15, "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@type": "Quotation", "text": "“The only thing more dangerous than a developer is a developer conspiring with Security. 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Instead, we will embed the functional engineers and skills (e.g., Ops, QA, Infosec) into each service team, or provide their capabilities to teams through automated self-service platforms that provide production-like environments, initiate automated tests, or perform deployments.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/to-achieve-market-orientation-we-won-t-do-a-large-top-down/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/0ab/gene-kim-2268_fear_to-achieve-market-orientation-we-won-t-d_965700.jpg", "contentUrl": "https://sms4smile.com/quotes/i/0ab/gene-kim-2268_fear_to-achieve-market-orientation-we-won-t-d_965700.jpg", "url": "https://sms4smile.com/quotes/i/0ab/gene-kim-2268_fear_to-achieve-market-orientation-we-won-t-d_965700.jpg", "width": 1080, "height": 1080, "caption": "“To achieve market orientation, we won’t do a large, top-down reorganization, which often creates large…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 7, "item": { "@type": "Quotation", "text": "“Many psychologists assert that creating systems that cause feelings of powerlessness is one of the most damaging things we can do to fellow human beings—we deprive other people of their ability to control their own outcomes and even create a culture where people are afraid to do the right thing because of fear of punishment, failure, or jeopardizing their livelihood. This can create the condition of learned helplessness, where people become unwilling or unable to act in a way that avoids the same problem in the future.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/many-psychologists-assert-that-creating-systems-that-cause-feelings/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/d38/gene-kim-2268_fear_many-psychologists-assert-that-creating_2845817.jpg", "contentUrl": "https://sms4smile.com/quotes/i/d38/gene-kim-2268_fear_many-psychologists-assert-that-creating_2845817.jpg", "url": "https://sms4smile.com/quotes/i/d38/gene-kim-2268_fear_many-psychologists-assert-that-creating_2845817.jpg", "width": 1080, "height": 1080, "caption": "“Many psychologists assert that creating systems that cause feelings of powerlessness is one of the most…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 8, "item": { "@type": "Quotation", "text": "“the %C/A can be obtained by asking downstream customers what percentage of the time they receive work that is ‘usable as is,’ meaning that they can do their work without having to correct the information that was provided, add missing information that should have been supplied, or clarify information that should have and could have been clearer.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/the-c-a-can-be-obtained-by-asking-downstream-customers-what/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/8cf/gene-kim-2268_time_the-c-a-can-be-obtained-by-asking-downst_2041397.jpg", "contentUrl": "https://sms4smile.com/quotes/i/8cf/gene-kim-2268_time_the-c-a-can-be-obtained-by-asking-downst_2041397.jpg", "url": "https://sms4smile.com/quotes/i/8cf/gene-kim-2268_time_the-c-a-can-be-obtained-by-asking-downst_2041397.jpg", "width": 1080, "height": 1080, "caption": "“the %C/A can be obtained by asking downstream customers what percentage of the time they receive work that…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 9, "item": { "@type": "Quotation", "text": "“By seeing problems as they occur and swarming them until effective countermeasures are in place, we continually shorten and amplify our feedback loops, a core tenet of virtually all modern process improvement methodologies. This maximizes the opportunities for our organization to learn and improve.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/by-seeing-problems-as-they-occur-and-swarming-them-until-effective/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/728/gene-kim-2268_process-improvement_by-seeing-problems-as-they-occur-and-swa_1401090.jpg", "contentUrl": "https://sms4smile.com/quotes/i/728/gene-kim-2268_process-improvement_by-seeing-problems-as-they-occur-and-swa_1401090.jpg", "url": "https://sms4smile.com/quotes/i/728/gene-kim-2268_process-improvement_by-seeing-problems-as-they-occur-and-swa_1401090.jpg", "width": 1080, "height": 1080, "caption": "“By seeing problems as they occur and swarming them until effective countermeasures are in place, we…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 10, "item": { "@type": "Quotation", "text": "“When people are trapped in this downward spiral for years, especially those who are downstream of Development, they often feel stuck in a system that pre-ordains failure and leaves them powerless to change the outcomes. This powerlessness is often followed by burnout, with the associated feelings of fatigue, cynicism, and even hopelessness and despair.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/when-people-are-trapped-in-this-downward-spiral-for-years-especially/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/b58/gene-kim-2268_burnout_when-people-are-trapped-in-this-downward_669256.jpg", "contentUrl": "https://sms4smile.com/quotes/i/b58/gene-kim-2268_burnout_when-people-are-trapped-in-this-downward_669256.jpg", "url": "https://sms4smile.com/quotes/i/b58/gene-kim-2268_burnout_when-people-are-trapped-in-this-downward_669256.jpg", "width": 1080, "height": 1080, "caption": "“When people are trapped in this downward spiral for years, especially those who are downstream of…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 11, "item": { "@type": "Quotation", "text": "“Furthermore, integrating the objectives of QA and Operations into everyone’s daily work reduces firefighting, hardship, and toil, while making people more productive and increasing joy in the work we do. We not only improve outcomes, but our organization is better able to win in the marketplace.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/furthermore-integrating-the-objectives-of-qa-and-operations-into/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/809/gene-kim-2268_daily-work_furthermore-integrating-the-objectives-o_1880104.jpg", "contentUrl": "https://sms4smile.com/quotes/i/809/gene-kim-2268_daily-work_furthermore-integrating-the-objectives-o_1880104.jpg", "url": "https://sms4smile.com/quotes/i/809/gene-kim-2268_daily-work_furthermore-integrating-the-objectives-o_1880104.jpg", "width": 1080, "height": 1080, "caption": "“Furthermore, integrating the objectives of QA and Operations into everyone’s daily work reduces…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 12, "item": { "@type": "Quotation", "text": "“Kanban boards are an ideal tool to create visibility, and visibility is a key component in properly recognizing and integrating Ops work into all the relevant value streams. When we do this well, we achieve market-oriented outcomes, regardless of how we’ve drawn our organization charts.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/kanban-boards-are-an-ideal-tool-to-create-visibility-and-visibility/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/813/gene-kim-2268_quote_kanban-boards-are-an-ideal-tool-to-creat_2213029.jpg", "contentUrl": "https://sms4smile.com/quotes/i/813/gene-kim-2268_quote_kanban-boards-are-an-ideal-tool-to-creat_2213029.jpg", "url": "https://sms4smile.com/quotes/i/813/gene-kim-2268_quote_kanban-boards-are-an-ideal-tool-to-creat_2213029.jpg", "width": 1080, "height": 1080, "caption": "“Kanban boards are an ideal tool to create visibility, and visibility is a key component in properly…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 13, "item": { "@type": "Quotation", "text": "“However, we must remind everyone that improvement of daily work is more important than daily work itself, and that all teams must have dedicated capacity for this (e.g., reserving 20% of all cycles for improvement work, scheduling one day per week or one week per month, etc.). Without doing this, the productivity of the team will almost certainly grind to a halt under the weight of its own technical and process debt.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/however-we-must-remind-everyone-that-improvement-of-daily-work-is/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/5df/gene-kim-2268_daily-work_however-we-must-remind-everyone-that-imp_1668698.jpg", "contentUrl": "https://sms4smile.com/quotes/i/5df/gene-kim-2268_daily-work_however-we-must-remind-everyone-that-imp_1668698.jpg", "url": "https://sms4smile.com/quotes/i/5df/gene-kim-2268_daily-work_however-we-must-remind-everyone-that-imp_1668698.jpg", "width": 1080, "height": 1080, "caption": "“However, we must remind everyone that improvement of daily work is more important than daily work itself…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 14, "item": { "@type": "Quotation", "text": "“Mike Rother says that it almost doesn’t matter what you improve, as long as you’re improving something. Why? Because if you are not improving, entropy guarantees that you are actually getting worse, which ensures that there is no path to zero errors, zero work-related accidents, and zero loss.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/mike-rother-says-that-it-almost-doesn-t-matter-what-you-improve-as/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/f00/gene-kim-2268_quote_mike-rother-says-that-it-almost-doesn-t_2032375.jpg", "contentUrl": "https://sms4smile.com/quotes/i/f00/gene-kim-2268_quote_mike-rother-says-that-it-almost-doesn-t_2032375.jpg", "url": "https://sms4smile.com/quotes/i/f00/gene-kim-2268_quote_mike-rother-says-that-it-almost-doesn-t_2032375.jpg", "width": 1080, "height": 1080, "caption": "“Mike Rother says that it almost doesn’t matter what you improve, as long as you’re improving something. Why?…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 15, "item": { "@type": "Quotation", "text": "“INCREASE THE VISIBILITY OF WORK In order to be able to know if we are making progress toward our goal, it’s essential that everyone in the organization knows the current state of work. There are many ways to make the current state visible, but what’s most important is that the information we display is up to date, and that we constantly revise what we measure to make sure it’s helping us understand progress toward our current target conditions.”", "creator": { "@type": "Person", "name": "Gene Kim" }, "url": "https://sms4smile.com/quotes/gene-kim/increase-the-visibility-of-work-in-order-to-be-able-to-know-if-we-are/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/5c0/gene-kim-2268_goals_increase-the-visibility-of-work-in-order_1710909.jpg", "contentUrl": "https://sms4smile.com/quotes/i/5c0/gene-kim-2268_goals_increase-the-visibility-of-work-in-order_1710909.jpg", "url": "https://sms4smile.com/quotes/i/5c0/gene-kim-2268_goals_increase-the-visibility-of-work-in-order_1710909.jpg", "width": 1080, "height": 1080, "caption": "“INCREASE THE VISIBILITY OF WORK In order to be able to know if we are making progress toward our goal, it’s…” — Gene Kim", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } } ] }, { "@type": "Person", "@id": "https://sms4smile.com/quotes/author/gene-kim/#person", "name": "Gene Kim", "url": "https://sms4smile.com/quotes/author/gene-kim/", "image": "https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg" }, { "@type": "ProfilePage", "@id": "https://sms4smile.com/quotes/author/gene-kim/page/5/#webpage", "url": "https://sms4smile.com/quotes/author/gene-kim/page/5/", "name": "Gene Kim", "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "mainEntity": { "@id": "https://sms4smile.com/quotes/author/gene-kim/#person" }, "primaryImageOfPage": { "@id": "https://sms4smile.com/quotes/i/f2d/gene-kim-2268_cybersecurity_the-only-thing-more-dangerous-than-a-dev_2244470.jpg" }, "description": "Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. 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