---
title: "Best Gene Kim Quotations"
description: "Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology com..."
image: "https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg"
---

![Portrait of Gene Kim](https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg)

# Gene Kim

 **175** quotes in **141** categories

Rate this collection:  ★ ★ ★ ★ ★   No ratings yet

Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology company Fortra.

## Quick Facts About Gene Kim

Notable works The Phoenix Project

## About Gene Kim

Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology company Fortra.

##  Quotes by Gene Kim · Page 4

> [“Ask a programmer to review ten lines of code, he’ll find ten issues. Ask him to do five hundred lines, and he’ll…](https://sms4smile.com/quotes/gene-kim/ask-a-programmer-to-review-ten-lines-of-code-he-ll-find-ten-issues/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Code](https://sms4smile.com/quotes/about/code/)

[Image](https://sms4smile.com/quotes/i/b95/gene-kim-2268_code_ask-a-programmer-to-review-ten-lines-of_2428267.jpg)

> [“our goal is to create fast feedback and fast forward loops wherever work is performed, at all stages of the technology value…](https://sms4smile.com/quotes/gene-kim/our-goal-is-to-create-fast-feedback-and-fast-forward-loops-wherever/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Goals](https://sms4smile.com/quotes/about/goals/)

[Image](https://sms4smile.com/quotes/i/2c8/gene-kim-2268_goals_our-goal-is-to-create-fast-feedback-and_1066076.jpg)

> [“We increase flow by making work visible, by reducing batch sizes and intervals of work, and by building quality in, preventing defects…](https://sms4smile.com/quotes/gene-kim/we-increase-flow-by-making-work-visible-by-reducing-batch-sizes-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Work Visible](https://sms4smile.com/quotes/about/work-visible-1056999/)

[Image](https://sms4smile.com/quotes/i/a08/gene-kim-2268_work-visible_we-increase-flow-by-making-work-visible_2378084.jpg)

> [“Having developers share responsibility for the quality of the systems they build not only improves outcomes but also accelerates learning.”](https://sms4smile.com/quotes/gene-kim/having-developers-share-responsibility-for-the-quality-of-the-systems/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Developers](https://sms4smile.com/quotes/about/developers/)

[Image](https://sms4smile.com/quotes/i/a04/gene-kim-2268_education_having-developers-share-responsibility-f_1245818.jpg)

> [“Leaders are responsible for the design and operation of processes at a higher level of aggregation where others have less perspective and…](https://sms4smile.com/quotes/gene-kim/leaders-are-responsible-for-the-design-and-operation-of-processes-at/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Authority](https://sms4smile.com/quotes/about/authority/)

[Image](https://sms4smile.com/quotes/i/dfb/gene-kim-2268_leadership_leaders-are-responsible-for-the-design-a_932345.jpg)

> [“They also knew that until code is in production, no value is actually being generated, because it’s merely WIP stuck in the…](https://sms4smile.com/quotes/gene-kim/they-also-knew-that-until-code-is-in-production-no-value-is-actually/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Programming](https://sms4smile.com/quotes/about/programming/)

[Image](https://sms4smile.com/quotes/i/980/gene-kim-2268_programming_they-also-knew-that-until-code-is-in-pro_698787.jpg)

> [“Was there an outage I didn’t respond to quickly enough? As an IT Operations guy, the career-ending outage is the joke my…](https://sms4smile.com/quotes/gene-kim/was-there-an-outage-i-didn-t-respond-to-quickly-enough-as-an-it/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Outage Joke](https://sms4smile.com/quotes/about/outage-joke-267079/)

[Image](https://sms4smile.com/quotes/i/07a/gene-kim-2268_outage-joke_was-there-an-outage-i-didn-t-respond-to_1620694.jpg)

> [“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in…](https://sms4smile.com/quotes/gene-kim/a-critical-part-of-the-second-way-is-making-wait-times-visible-so-you/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Time](https://sms4smile.com/quotes/about/time/)

[Image](https://sms4smile.com/quotes/i/f1e/gene-kim-2268_time_a-critical-part-of-the-second-way-is-mak_118621.jpg)

> [“high-performing manufacturing operations require and actively promote learning—instead of work being rigidly defined, the system of work is dynamic, with line workers…](https://sms4smile.com/quotes/gene-kim/high-performing-manufacturing-operations-require-and-actively-promote/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Daily work](https://sms4smile.com/quotes/about/daily-work/)

[Image](https://sms4smile.com/quotes/i/596/gene-kim-2268_daily-work_high-performing-manufacturing-operations_1110853.jpg)

> [“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three…](https://sms4smile.com/quotes/gene-kim/for-those-organizations-that-provided-a-stock-ticker-symbol-we-found/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Company](https://sms4smile.com/quotes/about/company/)

[Image](https://sms4smile.com/quotes/i/5f0/gene-kim-2268_company_for-those-organizations-that-provided-a_53201.jpg)

> [“In addition to the human suffering that comes with the current way of working, the opportunity cost of the value that we…](https://sms4smile.com/quotes/gene-kim/in-addition-to-the-human-suffering-that-comes-with-the-current-way-of/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Books](https://sms4smile.com/quotes/about/books/)

[Image](https://sms4smile.com/quotes/i/716/gene-kim-2268_books_in-addition-to-the-human-suffering-that_2941353.jpg)

> [“She flips to the second page. “The projects seem to fall into the following categories: replacing fragile infrastructure, vendor upgrades, or supporting…](https://sms4smile.com/quotes/gene-kim/she-flips-to-the-second-page-the-projects-seem-to-fall-into-the/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Business](https://sms4smile.com/quotes/about/business/)

[Image](https://sms4smile.com/quotes/i/13b/gene-kim-2268_business_she-flips-to-the-second-page-the-project_1903165.jpg)

> [“In the technology value stream, we optimize for downstream work centers by designing for operations, where operational non-functional requirements (e.g., architecture, performance,…](https://sms4smile.com/quotes/gene-kim/in-the-technology-value-stream-we-optimize-for-downstream-work/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Technology](https://sms4smile.com/quotes/about/technology/)

[Image](https://sms4smile.com/quotes/i/63c/gene-kim-2268_technology_in-the-technology-value-stream-we-optimi_2372737.jpg)

> [“The latter pattern is what has become known as immutable infrastructure, where manual changes to the production environment are no longer allowed—the…](https://sms4smile.com/quotes/gene-kim/the-latter-pattern-is-what-has-become-known-as-immutable/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Programming](https://sms4smile.com/quotes/about/programming/)

[Image](https://sms4smile.com/quotes/i/632/gene-kim-2268_programming_the-latter-pattern-is-what-has-become-kn_2030960.jpg)

> [“we also design our system of work so that we can multiply the effects of new knowledge, transforming local discoveries into global…](https://sms4smile.com/quotes/gene-kim/we-also-design-our-system-of-work-so-that-we-can-multiply-the-effects/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Design work](https://sms4smile.com/quotes/about/design-work/)

[Image](https://sms4smile.com/quotes/i/358/gene-kim-2268_knowledge_we-also-design-our-system-of-work-so-tha_890435.jpg)

> [“If you think IT Operations has nothing to learn from Plant Operations, you’re wrong. Dead wrong,” he says. “Your job as VP…](https://sms4smile.com/quotes/gene-kim/if-you-think-it-operations-has-nothing-to-learn-from-plant-operations/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Operations](https://sms4smile.com/quotes/about/operations/)

[Image](https://sms4smile.com/quotes/i/8f2/gene-kim-2268_operations_if-you-think-it-operations-has-nothing-t_621684.jpg)

> [“all team members as well as passers-by can see the latest information at a glance: count of automated tests, velocity, incident reports,…](https://sms4smile.com/quotes/gene-kim/all-team-members-as-well-as-passers-by-can-see-the-latest-information/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Data](https://sms4smile.com/quotes/about/data/)

[Image](https://sms4smile.com/quotes/i/093/gene-kim-2268_data_all-team-members-as-well-as-passers-by-c_2634869.jpg)

> [“However, for decades we have ended up with silos of information, where Development only creates logging events that are interesting to developers,…](https://sms4smile.com/quotes/gene-kim/however-for-decades-we-have-ended-up-with-silos-of-information-where/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Information](https://sms4smile.com/quotes/about/information/)

[Image](https://sms4smile.com/quotes/i/784/gene-kim-2268_programming_however-for-decades-we-have-ended-up-wit_977626.jpg)

> [“It was important to us that for a developer, adding production telemetry didn’t feel as difficult as doing a database schema change.”](https://sms4smile.com/quotes/gene-kim/it-was-important-to-us-that-for-a-developer-adding-production/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Change](https://sms4smile.com/quotes/about/change/)

[Image](https://sms4smile.com/quotes/i/e8b/gene-kim-2268_change_it-was-important-to-us-that-for-a-develo_2312337.jpg)

> [“One of the inherent challenges with initiatives such as DevOps transformations is that they are inevitably in conflict with ongoing business operations.…](https://sms4smile.com/quotes/gene-kim/one-of-the-inherent-challenges-with-initiatives-such-as-devops/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Business](https://sms4smile.com/quotes/about/business/)

[Image](https://sms4smile.com/quotes/i/eeb/gene-kim-2268_business_one-of-the-inherent-challenges-with-init_3084664.jpg)

> [“One goal is that our tooling reinforces that Development and Operations not only have shared goals but have a common backlog of…](https://sms4smile.com/quotes/gene-kim/one-goal-is-that-our-tooling-reinforces-that-development-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Goals](https://sms4smile.com/quotes/about/goals/)

[Image](https://sms4smile.com/quotes/i/3c3/gene-kim-2268_goals_one-goal-is-that-our-tooling-reinforces_1079816.jpg)

> [“doing the same thing twice will not predictably or necessarily lead to the same result. It is this characteristic that makes static…](https://sms4smile.com/quotes/gene-kim/doing-the-same-thing-twice-will-not-predictably-or-necessarily-lead/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Twice](https://sms4smile.com/quotes/about/twice/)

[Image](https://sms4smile.com/quotes/i/8f6/gene-kim-2268_twice_doing-the-same-thing-twice-will-not-pred_2883490.jpg)

> [“One of the most significant things they did to help change the outcomes of deployments was to have all Facebook engineers, engineering…](https://sms4smile.com/quotes/gene-kim/one-of-the-most-significant-things-they-did-to-help-change-the/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Deployments](https://sms4smile.com/quotes/about/deployments-45157/)

[Image](https://sms4smile.com/quotes/i/c9b/gene-kim-2268_deployments_one-of-the-most-significant-things-they_3069379.jpg)

> [“Another benefit of having Development and Operations using a shared tool is a unified backlog, where everyone prioritizes improvement projects from a…](https://sms4smile.com/quotes/gene-kim/another-benefit-of-having-development-and-operations-using-a-shared/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Unified Backlog](https://sms4smile.com/quotes/about/unified-backlog-4507015/)

[Image](https://sms4smile.com/quotes/i/bb4/gene-kim-2268_unified-backlog_another-benefit-of-having-development-an_538322.jpg)

> [“The work done at Netflix highlights one very specific way we can use telemetry to mitigate problems before they impact our customer.”](https://sms4smile.com/quotes/gene-kim/the-work-done-at-netflix-highlights-one-very-specific-way-we-can-use/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Streaming](https://sms4smile.com/quotes/about/streaming/)

[Image](https://sms4smile.com/quotes/i/f2f/gene-kim-2268_streaming_the-work-done-at-netflix-highlights-one_2298607.jpg)

> [“20% on detailed planning (Their poor throughput and high lead times were misattributed to faulty estimation, and so, hoping to get a…](https://sms4smile.com/quotes/gene-kim/20-on-detailed-planning-their-poor-throughput-and-high-lead-times/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Leadership](https://sms4smile.com/quotes/about/leadership/)

[Image](https://sms4smile.com/quotes/i/baa/gene-kim-2268_leadership_20-on-detailed-planning-their-poor-throu_283157.jpg)

> [“, but as they say, you always have to watch out for the quiet ones. I take a quick shower. I run…](https://sms4smile.com/quotes/gene-kim/but-as-they-say-you-always-have-to-watch-out-for-the-quiet-ones-i/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Quiet](https://sms4smile.com/quotes/about/quiet/)

[Image](https://sms4smile.com/quotes/i/4c4/gene-kim-2268_quiet_but-as-they-say-you-always-have-to-watch_2667831.jpg)

> [A great team doesn’t mean that they had the smartest people. What made those teams great is that everyone trusted one another.…](https://sms4smile.com/quotes/gene-kim/a-great-team-doesn-t-mean-that-they-had-the-smartest-people-what-made/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Football](https://sms4smile.com/quotes/about/football/)

[Image](https://sms4smile.com/quotes/i/c7c/gene-kim-2268_football_a-great-team-doesn-t-mean-that-they-had_2329561.jpg)

> [“build ever-deeper knowledge about how to manage the systems for doing our work, converting inevitable up-front ignorance into knowledge.”](https://sms4smile.com/quotes/gene-kim/build-ever-deeper-knowledge-about-how-to-manage-the-systems-for-doing/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Ignorance](https://sms4smile.com/quotes/about/ignorance/)

[Image](https://sms4smile.com/quotes/i/b03/gene-kim-2268_ignorance_build-ever-deeper-knowledge-about-how-to_1068116.jpg)

> [“Services interact with their peers strictly through APIs and thus don’t share data structures, database schemata, or other internal representations of objects.…](https://sms4smile.com/quotes/gene-kim/services-interact-with-their-peers-strictly-through-apis-and-thus-don/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Bounded](https://sms4smile.com/quotes/about/bounded-23147/)

[Image](https://sms4smile.com/quotes/i/9a2/gene-kim-2268_bounded_services-interact-with-their-peers-stric_2336568.jpg)

> [“A fellow NCO in the Marines once told me that his priorities were the following: provider, parent, spouse, and change agent. In…](https://sms4smile.com/quotes/gene-kim/a-fellow-nco-in-the-marines-once-told-me-that-his-priorities-were-the/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Change agent](https://sms4smile.com/quotes/about/change-agent/)

[Image](https://sms4smile.com/quotes/i/162/gene-kim-2268_change-agent_a-fellow-nco-in-the-marines-once-told-me_896850.jpg)

> [“Studies have shown that the time to complete even simple tasks, such as sorting geometric shapes, significantly degrades when multitasking. Of”](https://sms4smile.com/quotes/gene-kim/studies-have-shown-that-the-time-to-complete-even-simple-tasks-such/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Geometric shapes](https://sms4smile.com/quotes/about/geometric-shapes/)

[Image](https://sms4smile.com/quotes/i/38f/gene-kim-2268_geometric-shapes_studies-have-shown-that-the-time-to-comp_2900582.jpg)

> [“we are no longer able to respond quickly to our changing competitive landscape, nor are we able to provide stable, reliable service…](https://sms4smile.com/quotes/gene-kim/we-are-no-longer-able-to-respond-quickly-to-our-changing-competitive/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Customers](https://sms4smile.com/quotes/about/customers/)

[Image](https://sms4smile.com/quotes/i/05f/gene-kim-2268_service_we-are-no-longer-able-to-respond-quickly_950334.jpg)

> [“Unplanned work is what prevents you from doing it. Like matter and antimatter, in the presence of unplanned work, all planned work…](https://sms4smile.com/quotes/gene-kim/unplanned-work-is-what-prevents-you-from-doing-it-like-matter-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Unplanned](https://sms4smile.com/quotes/about/unplanned/)

[Image](https://sms4smile.com/quotes/i/6da/gene-kim-2268_unplanned_unplanned-work-is-what-prevents-you-from_2286619.jpg)

> [“when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and…](https://sms4smile.com/quotes/gene-kim/when-something-does-go-wrong-we-conduct-blameless-post-mortems-not-to/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Blameless](https://sms4smile.com/quotes/about/blameless/)

[Image](https://sms4smile.com/quotes/i/bdb/gene-kim-2268_blameless_when-something-does-go-wrong-we-conduct_163810.jpg)

> [“This includes the creation of automated build, integration, and test processes so that we can immediately detect when a change has been…](https://sms4smile.com/quotes/gene-kim/this-includes-the-creation-of-automated-build-integration-and-test/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Technology](https://sms4smile.com/quotes/about/technology/)

[Image](https://sms4smile.com/quotes/i/b64/gene-kim-2268_technology_this-includes-the-creation-of-automated_760220.jpg)

> [“You must figure out how to control the release of work into IT Operations and, more importantly, ensure that your most constrained…](https://sms4smile.com/quotes/gene-kim/you-must-figure-out-how-to-control-the-release-of-work-into-it/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Goals](https://sms4smile.com/quotes/about/goals/)

[Image](https://sms4smile.com/quotes/i/b3a/gene-kim-2268_goals_you-must-figure-out-how-to-control-the-r_1929539.jpg)

> [“interrupting technology workers is easy, because the consequences are invisible to almost everyone, even though the negative impact to productivity may be…](https://sms4smile.com/quotes/gene-kim/interrupting-technology-workers-is-easy-because-the-consequences-are/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Productivity](https://sms4smile.com/quotes/about/productivity/)

[Image](https://sms4smile.com/quotes/i/c5f/gene-kim-2268_productivity_interrupting-technology-workers-is-easy_1265618.jpg)

> [“By relentless and constant experimentation in their daily work, they were able to continually increase capacity, often without adding any new equipment…](https://sms4smile.com/quotes/gene-kim/by-relentless-and-constant-experimentation-in-their-daily-work-they/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Daily work](https://sms4smile.com/quotes/about/daily-work/)

[Image](https://sms4smile.com/quotes/i/88b/gene-kim-2268_daily-work_by-relentless-and-constant-experimentati_2142655.jpg)

> [“Information Security is always flashing their badges at people and making urgent demands, regardless of the consequences to the rest of the…](https://sms4smile.com/quotes/gene-kim/information-security-is-always-flashing-their-badges-at-people-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Cybersecurity](https://sms4smile.com/quotes/about/cybersecurity/)

[Image](https://sms4smile.com/quotes/i/501/gene-kim-2268_cybersecurity_information-security-is-always-flashing_3060732.jpg)

## Gene Kim by topic

[Technology (23)](https://sms4smile.com/quotes/about/technology/gene-kim/) [Programming (18)](https://sms4smile.com/quotes/about/programming/gene-kim/) [Time (10)](https://sms4smile.com/quotes/about/time/gene-kim/) [Business (10)](https://sms4smile.com/quotes/about/business/gene-kim/)

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                        "text": "“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three years. They also had higher employee job satisfaction, lower rates of employee burnout, and their employees were 2.2 times more likely to recommend their organization to friends as a great place to work.”",
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                        "text": "“In addition to the human suffering that comes with the current way of working, the opportunity cost of the value that we could be creating is staggering—the authors believe that we are missing out on approximately $2.6 trillion of value creation per year, which is, at the time of this writing, equivalent to the annual economic output of France, the sixth-largest economy in the world.”",
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                        "text": "“She flips to the second page. “The projects seem to fall into the following categories: replacing fragile infrastructure, vendor upgrades, or supporting some internal business requirement. The rest are a hodgepodge of audit and security work, data center upgrade work, and so forth.”",
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                        "text": "“If you think IT Operations has nothing to learn from Plant Operations, you’re wrong. Dead wrong,” he says. “Your job as VP of IT Operations is to ensure the fast, predictable, and uninterrupted flow of planned work that delivers value to the business while minimizing the impact and disruption of unplanned work, so you can provide stable, predictable, and secure IT service.”",
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