---
title: "Best Gene Kim Sayings"
description: "Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology com..."
image: "https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg"
---

![Portrait of Gene Kim](https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg)

# Gene Kim

 **175** quotes in **141** categories

Rate this collection:  ★ ★ ★ ★ ★   No ratings yet

Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology company Fortra.

## Quick Facts About Gene Kim

Notable works The Phoenix Project

## About Gene Kim

Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology company Fortra.

##  Quotes by Gene Kim · Page 3

> [“Five Dysfunctions of a Team, by Patrick Lencioni. He writes that in order to have mutual trust, you need to be vulnerable.”](https://sms4smile.com/quotes/gene-kim/five-dysfunctions-of-a-team-by-patrick-lencioni-he-writes-that-in/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Mutual trust](https://sms4smile.com/quotes/about/mutual-trust/)

[Image](https://sms4smile.com/quotes/i/fbe/gene-kim-2268_mutual-trust_five-dysfunctions-of-a-team-by-patrick-l_2517996.jpg)

> [“To even get feedback from our integration process would require twenty-four to thirty-six hours.”](https://sms4smile.com/quotes/gene-kim/to-even-get-feedback-from-our-integration-process-would-require/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Integration](https://sms4smile.com/quotes/about/integration/)

[Image](https://sms4smile.com/quotes/i/cca/gene-kim-2268_integration_to-even-get-feedback-from-our-integratio_187946.jpg)

> [“When we asked for permission, we were told no, but we did it anyway, because we knew we needed it.”](https://sms4smile.com/quotes/gene-kim/when-we-asked-for-permission-we-were-told-no-but-we-did-it-anyway/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Permission](https://sms4smile.com/quotes/about/permission/)

[Image](https://sms4smile.com/quotes/i/6b0/gene-kim-2268_permission_when-we-asked-for-permission-we-were-tol_450653.jpg)

> [“New local knowledge is exploited globally throughout the organization.”](https://sms4smile.com/quotes/gene-kim/new-local-knowledge-is-exploited-globally-throughout-the-organization/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Globally](https://sms4smile.com/quotes/about/globally/)

[Image](https://sms4smile.com/quotes/i/679/gene-kim-2268_knowledge_new-local-knowledge-is-exploited-globall_2199600.jpg)

> [“This process of applying stress to increase resilience was named antifragility by author and risk analyst Nassim Nicholas Taleb.”](https://sms4smile.com/quotes/gene-kim/this-process-of-applying-stress-to-increase-resilience-was-named/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Resilience](https://sms4smile.com/quotes/about/resilience/)

[Image](https://sms4smile.com/quotes/i/b5e/gene-kim-2268_resilience_this-process-of-applying-stress-to-incre_1997062.jpg)

> [“Feedback and feedforward loops cause components within a system to reinforce or counteract each other.”](https://sms4smile.com/quotes/gene-kim/feedback-and-feedforward-loops-cause-components-within-a-system-to/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Feedback Feedforward](https://sms4smile.com/quotes/about/feedback-feedforward-2397607/)

[Image](https://sms4smile.com/quotes/i/6e6/gene-kim-2268_feedback-feedforward_feedback-and-feedforward-loops-cause-com_2657249.jpg)

> [“Up-front analysis helps us identify the smallest possible piece of work that will usefully achieve a business outcome using”](https://sms4smile.com/quotes/gene-kim/up-front-analysis-helps-us-identify-the-smallest-possible-piece-of/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Analysis](https://sms4smile.com/quotes/about/analysis/)

[Image](https://sms4smile.com/quotes/i/687/gene-kim-2268_analysis_up-front-analysis-helps-us-identify-the_2999634.jpg)

> [“Without these self-service Operations platforms, the cloud is just Expensive Hosting 2.0.”](https://sms4smile.com/quotes/gene-kim/without-these-self-service-operations-platforms-the-cloud-is-just/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Cloud](https://sms4smile.com/quotes/about/cloud/)

[Image](https://sms4smile.com/quotes/i/399/gene-kim-2268_cloud_without-these-self-service-operations-pl_3079559.jpg)

> [Remember, it goes beyond reducing WIP. Being able to take needless work out of the system is more important than being able…](https://sms4smile.com/quotes/gene-kim/remember-it-goes-beyond-reducing-wip-being-able-to-take-needless-work/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Able](https://sms4smile.com/quotes/about/able/)

[Image](https://sms4smile.com/quotes/i/65c/gene-kim-2268_able_remember-it-goes-beyond-reducing-wip-bei_2568247.jpg)

> [“Alert fatigue is the single biggest problem we have right now…We need to be more intelligent about our alerts or we’ll all…](https://sms4smile.com/quotes/gene-kim/alert-fatigue-is-the-single-biggest-problem-we-have-right-now-we-need/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Alert](https://sms4smile.com/quotes/about/alert/)

[Image](https://sms4smile.com/quotes/i/438/gene-kim-2268_alert_alert-fatigue-is-the-single-biggest-prob_329498.jpg)

> [“In one case, we even found a ticket that Wes put in over ten years ago as a junior engineer, referring to…](https://sms4smile.com/quotes/gene-kim/in-one-case-we-even-found-a-ticket-that-wes-put-in-over-ten-years-ago/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Ten years](https://sms4smile.com/quotes/about/ten-years/)

[Image](https://sms4smile.com/quotes/i/905/gene-kim-2268_ten-years_in-one-case-we-even-found-a-ticket-that_2770105.jpg)

> [“Over-alerting causes Operations engineers to be woken up in the middle of the night for protracted periods of time, even when there…](https://sms4smile.com/quotes/gene-kim/over-alerting-causes-operations-engineers-to-be-woken-up-in-the/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Middle of the night](https://sms4smile.com/quotes/about/middle-of-the-night/)

[Image](https://sms4smile.com/quotes/i/da2/gene-kim-2268_middle-of-the-night_over-alerting-causes-operations-engineer_2110359.jpg)

> [“practicing five minutes daily is better than practicing once a week for three hours. And if you want to create a genuine…](https://sms4smile.com/quotes/gene-kim/practicing-five-minutes-daily-is-better-than-practicing-once-a-week/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Habits](https://sms4smile.com/quotes/about/habits/)

[Image](https://sms4smile.com/quotes/i/8e4/gene-kim-2268_habits_practicing-five-minutes-daily-is-better_242250.jpg)

> [“Every company is a technology company, regardless of what business they think they’re in. A bank is just an IT company with…](https://sms4smile.com/quotes/gene-kim/every-company-is-a-technology-company-regardless-of-what-business/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Bank](https://sms4smile.com/quotes/about/bank/)

[Image](https://sms4smile.com/quotes/i/3c9/gene-kim-2268_business_every-company-is-a-technology-company-re_961430.jpg)

> [“The more assumptions we can invalidate, the faster we can find and fix problems, increases our resilience, agility, and ability to learn…](https://sms4smile.com/quotes/gene-kim/the-more-assumptions-we-can-invalidate-the-faster-we-can-find-and-fix/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Innovate](https://sms4smile.com/quotes/about/innovate/)

[Image](https://sms4smile.com/quotes/i/2ac/gene-kim-2268_resilience_the-more-assumptions-we-can-invalidate-t_2064526.jpg)

> [“They read in an airline magazine that they can manage their whole supply chain in the cloud for $499 per year, and…](https://sms4smile.com/quotes/gene-kim/they-read-in-an-airline-magazine-that-they-can-manage-their-whole/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Business](https://sms4smile.com/quotes/about/business/)

[Image](https://sms4smile.com/quotes/i/aad/gene-kim-2268_business_they-read-in-an-airline-magazine-that-th_2915399.jpg)

> [“He saw a presentation given by John Allspaw and his colleague Paul Hammond that flipped the world on its head. Allspaw and…](https://sms4smile.com/quotes/gene-kim/he-saw-a-presentation-given-by-john-allspaw-and-his-colleague-paul/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Working together](https://sms4smile.com/quotes/about/working-together/)

[Image](https://sms4smile.com/quotes/i/a99/gene-kim-2268_working-together_he-saw-a-presentation-given-by-john-alls_2858971.jpg)

> [“In order for a field or discipline to progress and mature, it needs to reach a point where it can thoughtfully reflect…](https://sms4smile.com/quotes/gene-kim/in-order-for-a-field-or-discipline-to-progress-and-mature-it-needs-to/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Community](https://sms4smile.com/quotes/about/community/)

[Image](https://sms4smile.com/quotes/i/6d9/gene-kim-2268_community_in-order-for-a-field-or-discipline-to-pr_2419249.jpg)

> [“I’ve learned that while the finance goals are important, they’re not the most important. Finance can hit all our objectives, and the…](https://sms4smile.com/quotes/gene-kim/i-ve-learned-that-while-the-finance-goals-are-important-they-re-not/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Customer](https://sms4smile.com/quotes/about/customer/)

[Image](https://sms4smile.com/quotes/i/5b7/gene-kim-2268_goals_i-ve-learned-that-while-the-finance-goal_1990455.jpg)

> [“If adopting DevOps could enable us, through better management and increased operational excellence, to halve that waste and redeploy that human potential…](https://sms4smile.com/quotes/gene-kim/if-adopting-devops-could-enable-us-through-better-management-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Better man](https://sms4smile.com/quotes/about/better-man/)

[Image](https://sms4smile.com/quotes/i/1c7/gene-kim-2268_better-man_if-adopting-devops-could-enable-us-throu_2247872.jpg)

> [“I listen to Wes and Patty brainstorm ideas to reduce yet another dependency on Brent when something starts to bother me. Erik…](https://sms4smile.com/quotes/gene-kim/i-listen-to-wes-and-patty-brainstorm-ideas-to-reduce-yet-another/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Silent Killer](https://sms4smile.com/quotes/about/silent-killer-359982/)

[Image](https://sms4smile.com/quotes/i/efa/gene-kim-2268_silent-killer_i-listen-to-wes-and-patty-brainstorm-ide_288242.jpg)

> [“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that…](https://sms4smile.com/quotes/gene-kim/work-can-bounce-between-teams-endlessly-due-to-incomplete-information/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Incomplete information](https://sms4smile.com/quotes/about/incomplete-information/)

[Image](https://sms4smile.com/quotes/i/700/gene-kim-2268_incomplete-informati_work-can-bounce-between-teams-endlessly_240900.jpg)

> [“In addition to collecting telemetry from our production services and environments, we must also collect telemetry from our deployment pipeline when important…](https://sms4smile.com/quotes/gene-kim/in-addition-to-collecting-telemetry-from-our-production-services-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Telemetry](https://sms4smile.com/quotes/about/telemetry-595882/)

[Image](https://sms4smile.com/quotes/i/709/gene-kim-2268_telemetry_in-addition-to-collecting-telemetry-from_431122.jpg)

> [“Dan Milstein, one of the principal engineers at Hubspot, writes that he begins all blameless post-mortem meetings by saying, “We’re trying to…](https://sms4smile.com/quotes/gene-kim/dan-milstein-one-of-the-principal-engineers-at-hubspot-writes-that-he/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Stupid Today](https://sms4smile.com/quotes/about/stupid-today-791911/)

[Image](https://sms4smile.com/quotes/i/808/gene-kim-2268_stupid-today_dan-milstein-one-of-the-principal-engine_2257877.jpg)

> [“high performers were twice as likely to exceed profitability, market share, and productivity goals. And,”](https://sms4smile.com/quotes/gene-kim/high-performers-were-twice-as-likely-to-exceed-profitability-market/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Investing](https://sms4smile.com/quotes/about/investing/)

[Image](https://sms4smile.com/quotes/i/a89/gene-kim-2268_investing_high-performers-were-twice-as-likely-to_310533.jpg)

> [“the architecture that our services operate within dictates how we test and deploy our code. This”](https://sms4smile.com/quotes/gene-kim/the-architecture-that-our-services-operate-within-dictates-how-we/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Programming](https://sms4smile.com/quotes/about/programming/)

[Image](https://sms4smile.com/quotes/i/674/gene-kim-2268_programming_the-architecture-that-our-services-opera_688190.jpg)

> [“Even under the best circumstances, some knowledge is inevitably lost with each handoff. With”](https://sms4smile.com/quotes/gene-kim/even-under-the-best-circumstances-some-knowledge-is-inevitably-lost/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Knowledge](https://sms4smile.com/quotes/about/knowledge/)

[Image](https://sms4smile.com/quotes/i/dd4/gene-kim-2268_knowledge_even-under-the-best-circumstances-some-k_2086025.jpg)

> [“Complex work is managed so that problems in design and operations are revealed.”](https://sms4smile.com/quotes/gene-kim/complex-work-is-managed-so-that-problems-in-design-and-operations-are/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Engineering](https://sms4smile.com/quotes/about/engineering/)

[Image](https://sms4smile.com/quotes/i/c6e/gene-kim-2268_engineering_complex-work-is-managed-so-that-problems_891604.jpg)

> [“Testing is done in scarce integration test environments, which often require weeks to obtain and configure. The”](https://sms4smile.com/quotes/gene-kim/testing-is-done-in-scarce-integration-test-environments-which-often/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Testing Scarce](https://sms4smile.com/quotes/about/testing-scarce-2243655/)

[Image](https://sms4smile.com/quotes/i/53b/gene-kim-2268_testing-scarce_testing-is-done-in-scarce-integration-te_2637831.jpg)

> [It’s not the upfront capital that kills you, it’s the operations and maintenance on the back end.](https://sms4smile.com/quotes/gene-kim/it-s-not-the-upfront-capital-that-kills-you-it-s-the-operations-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Capital](https://sms4smile.com/quotes/about/capital/)

[Image](https://sms4smile.com/quotes/i/7f4/gene-kim-2268_capital_it-s-not-the-upfront-capital-that-kills_440392.jpg)

> [“How in the hell do you support and secure something that’s written in Microsoft Access? When”](https://sms4smile.com/quotes/gene-kim/how-in-the-hell-do-you-support-and-secure-something-that-s-written-in/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Cybersecurity](https://sms4smile.com/quotes/about/cybersecurity/)

[Image](https://sms4smile.com/quotes/i/c71/gene-kim-2268_cybersecurity_how-in-the-hell-do-you-support-and-secur_1288281.jpg)

> [“High touch marketing requires high tech. But if there’s so many of us assigned to these Marketing projects,”](https://sms4smile.com/quotes/gene-kim/high-touch-marketing-requires-high-tech-but-if-there-s-so-many-of-us/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Marketing](https://sms4smile.com/quotes/about/marketing/)

[Image](https://sms4smile.com/quotes/i/bd3/gene-kim-2268_marketing_high-touch-marketing-requires-high-tech_2409071.jpg)

> [“Patrick Debois was not there, but was so excited by Allspaw and Hammond’s idea that he created the first DevOpsDays in Ghent,…](https://sms4smile.com/quotes/gene-kim/patrick-debois-was-not-there-but-was-so-excited-by-allspaw-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Devopsdays Ghent](https://sms4smile.com/quotes/about/devopsdays-ghent-3813129/)

[Image](https://sms4smile.com/quotes/i/f4f/gene-kim-2268_devopsdays-ghent_patrick-debois-was-not-there-but-was-so_433021.jpg)

> [“We also create pervasive telemetry so we can see how all our system components are operating in the production environment, so that…](https://sms4smile.com/quotes/gene-kim/we-also-create-pervasive-telemetry-so-we-can-see-how-all-our-system/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Pervasive](https://sms4smile.com/quotes/about/pervasive/)

[Image](https://sms4smile.com/quotes/i/6af/gene-kim-2268_quote_we-also-create-pervasive-telemetry-so-we_1644403.jpg)

> [“should be as easy as writing one line of code to create a new metric that shows up in a common dashboard…](https://sms4smile.com/quotes/gene-kim/should-be-as-easy-as-writing-one-line-of-code-to-create-a-new-metric/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Data](https://sms4smile.com/quotes/about/data/)

[Image](https://sms4smile.com/quotes/i/23f/gene-kim-2268_data_should-be-as-easy-as-writing-one-line-of_1935800.jpg)

> [“Doing this requires disruption and innovation, which puts us at odds with groups who are currently responsible for daily operations and the…](https://sms4smile.com/quotes/gene-kim/doing-this-requires-disruption-and-innovation-which-puts-us-at-odds/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Disruption](https://sms4smile.com/quotes/about/disruption/)

[Image](https://sms4smile.com/quotes/i/c42/gene-kim-2268_quote_doing-this-requires-disruption-and-innov_944368.jpg)

> [“Goldratt taught us that in most plants, there are a very small number of resources, whether it’s men, machines, or materials, that…](https://sms4smile.com/quotes/gene-kim/goldratt-taught-us-that-in-most-plants-there-are-a-very-small-number/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Bottleneck](https://sms4smile.com/quotes/about/bottleneck/)

[Image](https://sms4smile.com/quotes/i/18f/gene-kim-2268_computers_goldratt-taught-us-that-in-most-plants-t_1722514.jpg)

> [“Resilience engineering tells us that we should routinely inject faults into the system, doing them frequently, to make them less painful.”](https://sms4smile.com/quotes/gene-kim/resilience-engineering-tells-us-that-we-should-routinely-inject/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Resilience](https://sms4smile.com/quotes/about/resilience/)

[Image](https://sms4smile.com/quotes/i/4d1/gene-kim-2268_quote_resilience-engineering-tells-us-that-we_966912.jpg)

> [“Because they’re likely art or music majors, not people with a technology background, they’ll publicly promise the impossible and IT will have…](https://sms4smile.com/quotes/gene-kim/because-they-re-likely-art-or-music-majors-not-people-with-a/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Art](https://sms4smile.com/quotes/about/art/)

[Image](https://sms4smile.com/quotes/i/ab0/gene-kim-2268_art_because-they-re-likely-art-or-music-majo_2311971.jpg)

> [“This is the reality of operating complex systems; no single person can see the whole system and understand how all the pieces…](https://sms4smile.com/quotes/gene-kim/this-is-the-reality-of-operating-complex-systems-no-single-person-can/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Complex systems](https://sms4smile.com/quotes/about/complex-systems/)

[Image](https://sms4smile.com/quotes/i/ab3/gene-kim-2268_complex-systems_this-is-the-reality-of-operating-complex_1534282.jpg)

## Gene Kim by topic

[Technology (23)](https://sms4smile.com/quotes/about/technology/gene-kim/) [Programming (18)](https://sms4smile.com/quotes/about/programming/gene-kim/) [Time (10)](https://sms4smile.com/quotes/about/time/gene-kim/) [Business (10)](https://sms4smile.com/quotes/about/business/gene-kim/)

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                        "text": "“In one case, we even found a ticket that Wes put in over ten years ago as a junior engineer, referring to some task for a machine that has been long since decommissioned.”",
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