---
title: "Best Gene Kim Quotes"
description: "Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology com..."
image: "https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg"
---

![Portrait of Gene Kim](https://sms4smile.com/quotes/wp-content/uploads/sms4s/authors/processed/b001/author-gene-kim-2268.jpg)

# Gene Kim

 **175** quotes in **141** categories

Rate this collection:  ★ ★ ★ ★ ★   No ratings yet

Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology company Fortra.

## Quick Facts About Gene Kim

Notable works The Phoenix Project

## About Gene Kim

Tripwire, Inc. is a software company based in Portland, Oregon, that focuses on security and compliance automation. It is a subsidiary of technology company Fortra.

##  Quotes by Gene Kim · Page 2

> [“In Operations, many of our data sets have what we call ‘chi squared’ distribution. Using”](https://sms4smile.com/quotes/gene-kim/in-operations-many-of-our-data-sets-have-what-we-call-chi-squared/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Chi Squared](https://sms4smile.com/quotes/about/chi-squared-1162316/)

[Image](https://sms4smile.com/quotes/i/939/gene-kim-2268_chi-squared_in-operations-many-of-our-data-sets-have_2511562.jpg)

> [“What use is it having all these offshore developers building features if we aren’t getting to market any faster? We”](https://sms4smile.com/quotes/gene-kim/what-use-is-it-having-all-these-offshore-developers-building-features/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Developers](https://sms4smile.com/quotes/about/developers/)

[Image](https://sms4smile.com/quotes/i/849/gene-kim-2268_programming_what-use-is-it-having-all-these-offshore_1748170.jpg)

> [“every Facebook user was part of a massive load testing program, which”](https://sms4smile.com/quotes/gene-kim/every-facebook-user-was-part-of-a-massive-load-testing-program-which/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Twitter](https://sms4smile.com/quotes/about/twitter/)

[Image](https://sms4smile.com/quotes/i/76d/gene-kim-2268_twitter_every-facebook-user-was-part-of-a-massiv_2756198.jpg)

> [“because everything is being recorded, we may not need to ask someone else for help in the future—we simply search for it.”](https://sms4smile.com/quotes/gene-kim/because-everything-is-being-recorded-we-may-not-need-to-ask-someone/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Ask Help](https://sms4smile.com/quotes/about/ask-help/)

[Image](https://sms4smile.com/quotes/i/128/gene-kim-2268_ask-help_because-everything-is-being-recorded-we_590694.jpg)

> [“problems, like dog poop left in the rain, rarely get better just by ignoring them.”](https://sms4smile.com/quotes/gene-kim/problems-like-dog-poop-left-in-the-rain-rarely-get-better-just-by/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Ignoring](https://sms4smile.com/quotes/about/ignoring/)

[Image](https://sms4smile.com/quotes/i/14b/gene-kim-2268_rain_problems-like-dog-poop-left-in-the-rain_1922494.jpg)

> [“the systems most prone to failure are also our most important and are at the epicenter of our most urgent changes. When”](https://sms4smile.com/quotes/gene-kim/the-systems-most-prone-to-failure-are-also-our-most-important-and-are/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Failure](https://sms4smile.com/quotes/about/failure/)

[Image](https://sms4smile.com/quotes/i/ca7/gene-kim-2268_failure_the-systems-most-prone-to-failure-are-al_425211.jpg)

> [“We cannot afford to have this leadership team be order takers. We pay you to think, not just do!”](https://sms4smile.com/quotes/gene-kim/we-cannot-afford-to-have-this-leadership-team-be-order-takers-we-pay/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Leader](https://sms4smile.com/quotes/about/leader/)

[Image](https://sms4smile.com/quotes/i/9b3/gene-kim-2268_leader_we-cannot-afford-to-have-this-leadership_463133.jpg)

> [“In technology, our work happens almost entirely within complex systems with a high risk of catastrophic consequences. As”](https://sms4smile.com/quotes/gene-kim/in-technology-our-work-happens-almost-entirely-within-complex-systems/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Catastrophic](https://sms4smile.com/quotes/about/catastrophic/)

[Image](https://sms4smile.com/quotes/i/cbe/gene-kim-2268_complex-systems_in-technology-our-work-happens-almost-en_1445263.jpg)

> [“In the DevOps ideal, developers receive fast, constant feedback on their work, which enables them to quickly and independently implement, integrate, and…](https://sms4smile.com/quotes/gene-kim/in-the-devops-ideal-developers-receive-fast-constant-feedback-on/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Developers](https://sms4smile.com/quotes/about/developers/)

[Image](https://sms4smile.com/quotes/i/9b5/gene-kim-2268_programming_in-the-devops-ideal-developers-receive-f_2246549.jpg)

> [“In order to be able to know if we are making progress toward our goal, it’s essential that everyone in the organization…](https://sms4smile.com/quotes/gene-kim/in-order-to-be-able-to-know-if-we-are-making-progress-toward-our-goal/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Goals](https://sms4smile.com/quotes/about/goals/)

[Image](https://sms4smile.com/quotes/i/2a7/gene-kim-2268_goals_in-order-to-be-able-to-know-if-we-are-ma_2900658.jpg)

> [“Work is not done when Development completes the implementation of a feature—rather, it is only done when our application is running successfully…](https://sms4smile.com/quotes/gene-kim/work-is-not-done-when-development-completes-the-implementation-of-a/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Delivering Value](https://sms4smile.com/quotes/about/delivering-value-659340/)

[Image](https://sms4smile.com/quotes/i/a26/gene-kim-2268_delivering-value_work-is-not-done-when-development-comple_2930735.jpg)

> [“developers should be able to understand and update the code of a service without knowing anything about the internals of its peer…](https://sms4smile.com/quotes/gene-kim/developers-should-be-able-to-understand-and-update-the-code-of-a/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Programming](https://sms4smile.com/quotes/about/programming/)

[Image](https://sms4smile.com/quotes/i/f61/gene-kim-2268_programming_developers-should-be-able-to-understand_2623616.jpg)

> [“In ten years, I’m certain every COO worth their salt will have come from IT. Any COO who doesn’t intimately understand the…](https://sms4smile.com/quotes/gene-kim/in-ten-years-i-m-certain-every-coo-worth-their-salt-will-have-come/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Business](https://sms4smile.com/quotes/about/business/)

[Image](https://sms4smile.com/quotes/i/c85/gene-kim-2268_business_in-ten-years-i-m-certain-every-coo-worth_2072376.jpg)

> [“what’s most important is that the information we display is up to date, and that we constantly revise what we measure to…](https://sms4smile.com/quotes/gene-kim/what-s-most-important-is-that-the-information-we-display-is-up-to/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Data](https://sms4smile.com/quotes/about/data/)

[Image](https://sms4smile.com/quotes/i/b42/gene-kim-2268_data_what-s-most-important-is-that-the-inform_1178295.jpg)

> [“The key thing we should care about is not the form, but the outcomes: deployments should be low-risk, push-button events we can…](https://sms4smile.com/quotes/gene-kim/the-key-thing-we-should-care-about-is-not-the-form-but-the-outcomes/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Deployments](https://sms4smile.com/quotes/about/deployments-45157/)

[Image](https://sms4smile.com/quotes/i/6d4/gene-kim-2268_quote_the-key-thing-we-should-care-about-is-no_1831708.jpg)

> [“A significant benefit of this is that when production incidents are shown in the same work systems as development work, it will…](https://sms4smile.com/quotes/gene-kim/a-significant-benefit-of-this-is-that-when-production-incidents-are/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Production Incidents](https://sms4smile.com/quotes/about/production-incidents-1823212/)

[Image](https://sms4smile.com/quotes/i/c76/gene-kim-2268_quote_a-significant-benefit-of-this-is-that-wh_1776275.jpg)

> [“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they…](https://sms4smile.com/quotes/gene-kim/bill-baker-a-distinguished-engineer-at-microsoft-quipped-that-we-used/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Health](https://sms4smile.com/quotes/about/health/)

[Image](https://sms4smile.com/quotes/i/e7b/gene-kim-2268_health_bill-baker-a-distinguished-engineer-at-m_187582.jpg)

> [“What these organizations have in common is a high-trust culture that enables all departments to work together effectively, where all work is…](https://sms4smile.com/quotes/gene-kim/what-these-organizations-have-in-common-is-a-high-trust-culture-that/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Excellence](https://sms4smile.com/quotes/about/excellence/)

[Image](https://sms4smile.com/quotes/i/7a0/gene-kim-2268_excellence_what-these-organizations-have-in-common_855364.jpg)

> [“Traditional managers will often object to hiring engineers with generalist skill sets, arguing that they are more expensive and that ‘I can…](https://sms4smile.com/quotes/gene-kim/traditional-managers-will-often-object-to-hiring-engineers-with/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Management](https://sms4smile.com/quotes/about/management/)

[Image](https://sms4smile.com/quotes/i/8fd/gene-kim-2268_management_traditional-managers-will-often-object-t_2626901.jpg)

> [“Much of my career has involved rewrites of critical systems. You would think such a thing is easy—just make the new one…](https://sms4smile.com/quotes/gene-kim/much-of-my-career-has-involved-rewrites-of-critical-systems-you-would/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Old stuff](https://sms4smile.com/quotes/about/old-stuff/)

[Image](https://sms4smile.com/quotes/i/ead/gene-kim-2268_old-stuff_much-of-my-career-has-involved-rewrites_1675097.jpg)

> [“In other words, when we conflate deployment and release, it makes it difficult to create accountability for successful outcomes—decoupling these two activities…](https://sms4smile.com/quotes/gene-kim/in-other-words-when-we-conflate-deployment-and-release-it-makes-it/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Success](https://sms4smile.com/quotes/about/success/)

[Image](https://sms4smile.com/quotes/i/304/gene-kim-2268_success_in-other-words-when-we-conflate-deployme_3045697.jpg)

> [“Feedback loops not only enable quick detection and recovery of problems, they also inform us on how to prevent these problems from…](https://sms4smile.com/quotes/gene-kim/feedback-loops-not-only-enable-quick-detection-and-recovery-of/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Feedback](https://sms4smile.com/quotes/about/feedback/)

[Image](https://sms4smile.com/quotes/i/df5/gene-kim-2268_time_feedback-loops-not-only-enable-quick-det_891332.jpg)

> [“They’d be responsible for documenting what they learned, and Brent would never be allowed to work on the same problem twice. I’d…](https://sms4smile.com/quotes/gene-kim/they-d-be-responsible-for-documenting-what-they-learned-and-brent/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Brent Worked](https://sms4smile.com/quotes/about/brent-worked-5250980/)

[Image](https://sms4smile.com/quotes/i/1cb/gene-kim-2268_quote_they-d-be-responsible-for-documenting-wh_658334.jpg)

> [“It’s difficult to overstate the enormity of this problem—it affects every organization, independent of the industry we operate in, the size of…](https://sms4smile.com/quotes/gene-kim/it-s-difficult-to-overstate-the-enormity-of-this-problem-it-affects/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Technology](https://sms4smile.com/quotes/about/technology/)

[Image](https://sms4smile.com/quotes/i/71d/gene-kim-2268_technology_it-s-difficult-to-overstate-the-enormity_1656355.jpg)

> [“Greenfield DevOps projects are often pilots to demonstrate feasibility of public or private clouds, piloting deployment automation, and similar tools. An example…](https://sms4smile.com/quotes/gene-kim/greenfield-devops-projects-are-often-pilots-to-demonstrate/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Devops Project](https://sms4smile.com/quotes/about/devops-project-627532/)

[Image](https://sms4smile.com/quotes/i/56f/gene-kim-2268_quote_greenfield-devops-projects-are-often-pil_839402.jpg)

> [“Just prior to the production push, all developers with changes going out must be present and check in on their IRC chat…](https://sms4smile.com/quotes/gene-kim/just-prior-to-the-production-push-all-developers-with-changes-going/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Change](https://sms4smile.com/quotes/about/change/)

[Image](https://sms4smile.com/quotes/i/58f/gene-kim-2268_change_just-prior-to-the-production-push-all-de_415675.jpg)

> [“My heart lurches as all the implications sink in. I’ve seen this movie before. The plot is simple: First, you take an…](https://sms4smile.com/quotes/gene-kim/my-heart-lurches-as-all-the-implications-sink-in-i-ve-seen-this-movie/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Wall street](https://sms4smile.com/quotes/about/wall-street/)

[Image](https://sms4smile.com/quotes/i/7c3/gene-kim-2268_wall-street_my-heart-lurches-as-all-the-implications_3061283.jpg)

> [“Monitoring is so important that our monitoring systems need to be more available and scalable than the systems being monitored.”](https://sms4smile.com/quotes/gene-kim/monitoring-is-so-important-that-our-monitoring-systems-need-to-be/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Monitoring](https://sms4smile.com/quotes/about/monitoring/)

[Image](https://sms4smile.com/quotes/i/e75/gene-kim-2268_monitoring_monitoring-is-so-important-that-our-moni_741752.jpg)

> [“When we have a tightly-coupled architecture, small changes can result in large scale failures. As”](https://sms4smile.com/quotes/gene-kim/when-we-have-a-tightly-coupled-architecture-small-changes-can-result/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Change](https://sms4smile.com/quotes/about/change/)

[Image](https://sms4smile.com/quotes/i/795/gene-kim-2268_change_when-we-have-a-tightly-coupled-architect_509831.jpg)

> [“To have humans executing tests that should be automated is a waste of human potential.”](https://sms4smile.com/quotes/gene-kim/to-have-humans-executing-tests-that-should-be-automated-is-a-waste-of/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Human potential](https://sms4smile.com/quotes/about/human-potential/)

[Image](https://sms4smile.com/quotes/i/53a/gene-kim-2268_human-potential_to-have-humans-executing-tests-that-shou_1385947.jpg)

> [“Something is really screwy in the world when I’m finding reasons to thank Development and Security in the same day.”](https://sms4smile.com/quotes/gene-kim/something-is-really-screwy-in-the-world-when-i-m-finding-reasons-to/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Screwy](https://sms4smile.com/quotes/about/screwy/)

[Image](https://sms4smile.com/quotes/i/b73/gene-kim-2268_quote_something-is-really-screwy-in-the-world_1692008.jpg)

> [“As Damon Edwards observed, “Without these self-service Operations platforms, the cloud is just Expensive Hosting 2.0.”](https://sms4smile.com/quotes/gene-kim/as-damon-edwards-observed-without-these-self-service-operations/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Cloud](https://sms4smile.com/quotes/about/cloud/)

[Image](https://sms4smile.com/quotes/i/1d1/gene-kim-2268_quote_as-damon-edwards-observed-without-these_1665804.jpg)

> [“the Third Way focuses on creating a culture of continual learning and experimentation. These”](https://sms4smile.com/quotes/gene-kim/the-third-way-focuses-on-creating-a-culture-of-continual-learning-and/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Education](https://sms4smile.com/quotes/about/education/)

[Image](https://sms4smile.com/quotes/i/dc3/gene-kim-2268_education_the-third-way-focuses-on-creating-a-cult_3075712.jpg)

> [Improving daily work is even more important than doing daily work.](https://sms4smile.com/quotes/gene-kim/improving-daily-work-is-even-more-important-than-doing-daily-work/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Daily work](https://sms4smile.com/quotes/about/daily-work/)

[Image](https://sms4smile.com/quotes/i/911/gene-kim-2268_daily-work_improving-daily-work-is-even-more-import_2058372.jpg)

> [“we value improvement of our daily work more than daily work itself.”](https://sms4smile.com/quotes/gene-kim/we-value-improvement-of-our-daily-work-more-than-daily-work-itself/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Daily work](https://sms4smile.com/quotes/about/daily-work/)

[Image](https://sms4smile.com/quotes/i/451/gene-kim-2268_daily-work_we-value-improvement-of-our-daily-work-m_325880.jpg)

> [“We should also collect telemetry on how long it takes us to execute our builds and tests. By”](https://sms4smile.com/quotes/gene-kim/we-should-also-collect-telemetry-on-how-long-it-takes-us-to-execute/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Telemetry](https://sms4smile.com/quotes/about/telemetry-595882/)

[Image](https://sms4smile.com/quotes/i/699/gene-kim-2268_quote_we-should-also-collect-telemetry-on-how_2013784.jpg)

> [“any improvement not made at the constraint is just an illusion, yes?”](https://sms4smile.com/quotes/gene-kim/any-improvement-not-made-at-the-constraint-is-just-an-illusion-yes/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Illusion](https://sms4smile.com/quotes/about/illusion/)

[Image](https://sms4smile.com/quotes/i/ce8/gene-kim-2268_quote_any-improvement-not-made-at-the-constrai_1568405.jpg)

> [“Once we have centralized our logs, we can transform them into metrics by”](https://sms4smile.com/quotes/gene-kim/once-we-have-centralized-our-logs-we-can-transform-them-into-metrics/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Data](https://sms4smile.com/quotes/about/data/)

[Image](https://sms4smile.com/quotes/i/5ed/gene-kim-2268_data_once-we-have-centralized-our-logs-we-can_507623.jpg)

> [“we must ensure that the applications we build and operate are creating sufficient telemetry.”](https://sms4smile.com/quotes/gene-kim/we-must-ensure-that-the-applications-we-build-and-operate-are/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Ensure](https://sms4smile.com/quotes/about/ensure/)

[Image](https://sms4smile.com/quotes/i/c2b/gene-kim-2268_ensure_we-must-ensure-that-the-applications-we_332607.jpg)

> [“we should ensure that all potentially significant application events generate logging entries, including”](https://sms4smile.com/quotes/gene-kim/we-should-ensure-that-all-potentially-significant-application-events/)

[Gene Kim](https://sms4smile.com/quotes/author/gene-kim/)

[Logging](https://sms4smile.com/quotes/about/logging/)

[Image](https://sms4smile.com/quotes/i/4ad/gene-kim-2268_logging_we-should-ensure-that-all-potentially-si_2773952.jpg)

## Gene Kim by topic

[Technology (23)](https://sms4smile.com/quotes/about/technology/gene-kim/) [Programming (18)](https://sms4smile.com/quotes/about/programming/gene-kim/) [Time (10)](https://sms4smile.com/quotes/about/time/gene-kim/) [Business (10)](https://sms4smile.com/quotes/about/business/gene-kim/)

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                        "text": "“Traditional managers will often object to hiring engineers with generalist skill sets, arguing that they are more expensive and that ‘I can hire two server administrators for every multi-skilled operations engineer.’” However, the business benefits of enabling faster flow are overwhelming. Furthermore, as Prugh notes, “[ I] nvesting in cross training is the right thing for [employees’] career growth, and makes everyone’s work more fun.”",
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                        "text": "“Much of my career has involved rewrites of critical systems. You would think such a thing is easy—just make the new one do what the old one did. Yet they are always much more complex than they seem, and overflowing with risk. The big cut-over date looms, and the pressure is on. While new features (there are always new features) are liked, old stuff has to remain. Even old bugs often need to be added to the rewritten system.”",
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                        "text": "“In other words, when we conflate deployment and release, it makes it difficult to create accountability for successful outcomes—decoupling these two activities allows us to empower Development and Operations to be responsible for the success of fast and frequent deployments, while enabling product owners to be responsible for the successful business outcomes of the release (i.e., was building and launching the feature worth our time).”",
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                        "text": "“Feedback loops not only enable quick detection and recovery of problems, they also inform us on how to prevent these problems from occurring again in the future. Doing this increases the quality and safety of our system of work, and creates organizational learning.”",
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                        "text": "“They’d be responsible for documenting what they learned, and Brent would never be allowed to work on the same problem twice. I’d review each of the issues weekly, and if I find out that Brent worked a problem twice, there will be hell to pay. For both the level 3s and Brent.” I add, “Based on Wes’ story, we shouldn’t even let Brent touch the keyboard. He’s allowed to tell people what to type and shoulder-surf, but under no condition will we allow him to do something that we can’t document afterward. Is that clear?”",
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                        "text": "“It’s difficult to overstate the enormity of this problem—it affects every organization, independent of the industry we operate in, the size of our organization, whether we are profit or non-profit. Now more than ever, how technology work is managed and performed predicts whether our organizations will win in the marketplace, or even survive.”",
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                        "text": "“Greenfield DevOps projects are often pilots to demonstrate feasibility of public or private clouds, piloting deployment automation, and similar tools. An example of a greenfield DevOps project is the Hosted LabVIEW product in 2009 at National Instruments, a thirty-year-old organization with five thousand employees and $1 billion in annual revenue. To bring this product to market quickly, a new team was created and allowed to operate outside of the existing IT processes and explore the use of public clouds. The initial team included an applications architect, a systems architect, two developers, a system automation developer, an operations lead, and two offshore operations staff. By using DevOps practices, they were able to deliver Hosted LabVIEW to market in half the time of their normal product introductions.”",
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                        "text": "“Just prior to the production push, all developers with changes going out must be present and check in on their IRC chat channel—any developers not present have their changes automatically removed from the deployment package. Rossi continued, “If everything looks good and our test dashboards and canary tests† are green, we push the big red button and the entire Facebook.com server fleet gets the new code delivered. Within twenty minutes, thousands and thousands of machines are up on new code with no visible impact to the people using the site.”",
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                        "@type": "Quotation",
                        "text": "“My heart lurches as all the implications sink in. I’ve seen this movie before. The plot is simple: First, you take an urgent date-driven project, where the shipment date cannot be delayed because of external commitments made to Wall Street or customers. Then you add a bunch of developers who use up all the time in the schedule, leaving no time for testing or operations deployment. And because no one is willing to slip the deployment date, everyone after Development has to take outrageous and unacceptable shortcuts to hit the date.”",
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                        "@type": "Quotation",
                        "text": "“Monitoring is so important that our monitoring systems need to be more available and scalable than the systems being monitored.”",
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                        "text": "“When we have a tightly-coupled architecture, small changes can result in large scale failures. As”",
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                        "@type": "Quotation",
                        "text": "“To have humans executing tests that should be automated is a waste of human potential.”",
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                        "@type": "Quotation",
                        "text": "“Something is really screwy in the world when I’m finding reasons to thank Development and Security in the same day.”",
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                        "text": "“As Damon Edwards observed, “Without these self-service Operations platforms, the cloud is just Expensive Hosting 2.0.”",
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                        "text": "“the Third Way focuses on creating a culture of continual learning and experimentation. These”",
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                        "@type": "Quotation",
                        "text": "Improving daily work is even more important than doing daily work.",
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