--- title: "1 Truth Day Quotes By Jan Carlzon" description: "1 Truth Day quotes by Jan Carlzon. Plus more from Jan Carlzon and more Truth Day sayings from other authors." image: "https://sms4smile.com/quotes/i/ca2/jan-carlzon-31174_every-day_we-have-50-000-moments-of-truth-every-da_2493450.png" --- > [We have 50,000 moments of truth every day.](https://sms4smile.com/quotes/jan-carlzon/we-have-50-000-moments-of-truth-every-day/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) [Image](https://sms4smile.com/quotes/i/ca2/jan-carlzon-31174_every-day_we-have-50-000-moments-of-truth-every-da_2493450.png) ## More by Jan Carlzon > [If you're not serving the customer, your job is to be serving someone who is.](https://sms4smile.com/quotes/jan-carlzon/if-you-re-not-serving-the-customer-your-job-is-to-be-serving-someone/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they…](https://sms4smile.com/quotes/jan-carlzon/do-not-fear-adversity-remember-a-kite-rises-against-the-wind-rather/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to…](https://sms4smile.com/quotes/jan-carlzon/i-learned-that-before-you-reach-an-objective-you-must-be-ready-with-a/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately…](https://sms4smile.com/quotes/jan-carlzon/sas-is-created-50-million-times-a-year-15-seconds-at-a-time-these-50/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [The only thing that counts is a satisfied customer.](https://sms4smile.com/quotes/jan-carlzon/the-only-thing-that-counts-is-a-satisfied-customer/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.](https://sms4smile.com/quotes/jan-carlzon/a-true-leader-is-one-who-designs-the-cathedral-and-then-shares-the/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.](https://sms4smile.com/quotes/jan-carlzon/quality-doesn-t-mean-we-have-to-be-100-percent-better-in-any-one/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed.](https://sms4smile.com/quotes/jan-carlzon/giving-someone-the-freedom-to-take-responsibility-releases-resources/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [An individual without information can't take responsibility. An individual with information can't help but take responsibility.](https://sms4smile.com/quotes/jan-carlzon/an-individual-without-information-can-t-take-responsibility-an/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.](https://sms4smile.com/quotes/jan-carlzon/you-cannot-improve-one-thing-by-1000-but-you-can-improve-1000-little/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission](https://sms4smile.com/quotes/jan-carlzon/problems-should-be-solved-on-the-spot-as-soon-as-they-arise-no-front/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.](https://sms4smile.com/quotes/jan-carlzon/the-moral-of-the-story-perceptions-are-everything-during-each-moment/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.](https://sms4smile.com/quotes/jan-carlzon/any-time-a-customer-comes-into-contact-with-any-aspect-of-a-business/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [We have 50,000 moments of truth every day.](https://sms4smile.com/quotes/jan-carlzon/we-have-50-000-moments-of-truth-every-day/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) > [Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!](https://sms4smile.com/quotes/jan-carlzon/setting-a-good-example-is-truly-the-most-effective-means-of/) [Jan Carlzon](https://sms4smile.com/quotes/author/jan-carlzon/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "ItemList", "@id": "https://sms4smile.com/quotes/about/truth-day/jan-carlzon/#itemlist", "name": "1 Truth Day Quotes By Jan Carlzon", "numberOfItems": 1, "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@type": "Quotation", "text": "We have 50,000 moments of truth every day.", "creator": { "@type": "Person", "name": "Jan Carlzon" }, "url": "https://sms4smile.com/quotes/jan-carlzon/we-have-50-000-moments-of-truth-every-day/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/ca2/jan-carlzon-31174_every-day_we-have-50-000-moments-of-truth-every-da_2493450.png", "contentUrl": "https://sms4smile.com/quotes/i/ca2/jan-carlzon-31174_every-day_we-have-50-000-moments-of-truth-every-da_2493450.png", "url": "https://sms4smile.com/quotes/i/ca2/jan-carlzon-31174_every-day_we-have-50-000-moments-of-truth-every-da_2493450.png", "width": 1080, "height": 1080, "caption": "“We have 50,000 moments of truth every day.” — Jan Carlzon", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } } ] }, { "@type": "CollectionPage", "@id": "https://sms4smile.com/quotes/about/truth-day/jan-carlzon/#webpage", "url": "https://sms4smile.com/quotes/about/truth-day/jan-carlzon/", "name": "Truth Day Quotes by Jan Carlzon", "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "mainEntity": { "@id": "https://sms4smile.com/quotes/about/truth-day/jan-carlzon/#itemlist" }, "primaryImageOfPage": { "@id": "https://sms4smile.com/quotes/i/ca2/jan-carlzon-31174_every-day_we-have-50-000-moments-of-truth-every-da_2493450.png" }, "description": "1 Truth Day quotes by Jan Carlzon. 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