--- title: "1 Smile Talking Quotes By Chris Voss" description: "1 Smile Talking quotes by Chris Voss. Plus more from Chris Voss and more Smile Talking sayings from other authors." image: "https://sms4smile.com/quotes/i/e17/chris-voss-5746_talking-on-the-phone_most-of-the-time-you-should-be-using-the_15354.jpg" --- > [“Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and encouraging. The key here is to relax and smile while you’re talking. A smile, even while…](https://sms4smile.com/quotes/chris-voss/most-of-the-time-you-should-be-using-the-positive-playful-voice-it-s/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) [Image](https://sms4smile.com/quotes/i/e17/chris-voss-5746_talking-on-the-phone_most-of-the-time-you-should-be-using-the_15354.jpg) ## More by Chris Voss > [“Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and…](https://sms4smile.com/quotes/chris-voss/most-of-the-time-you-should-be-using-the-positive-playful-voice-it-s/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“By repeating back what people say, you trigger this mirroring instinct and your counterpart will inevitably elaborate on what was just said and sustain…](https://sms4smile.com/quotes/chris-voss/by-repeating-back-what-people-say-you-trigger-this-mirroring-instinct/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Every case is new. We must let what we know - our known knowns - guide us but not blind us to what we…](https://sms4smile.com/quotes/chris-voss/every-case-is-new-we-must-let-what-we-know-our-known-knowns-guide-us/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“The Downs hijacking case came to epitomize everything not to do in a crisis situation, and inspired the development of today’s theories, training, and…](https://sms4smile.com/quotes/chris-voss/the-downs-hijacking-case-came-to-epitomize-everything-not-to-do-in-a/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“In any interaction, it pleases us to feel that the other side is listening and acknowledging our situation. Whether you are negotiating a business…](https://sms4smile.com/quotes/chris-voss/in-any-interaction-it-pleases-us-to-feel-that-the-other-side-is/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Here are some other great standbys that I use in almost every negotiation, depending on the situation: What about this is important to you?…](https://sms4smile.com/quotes/chris-voss/here-are-some-other-great-standbys-that-i-use-in-almost-every/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“If I just ask for a volunteer, my students sit on their hands and look away. You’ve been there. You can almost feel your…](https://sms4smile.com/quotes/chris-voss/if-i-just-ask-for-a-volunteer-my-students-sit-on-their-hands-and-look/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“when you phrase a label as a neutral statement of understanding, it encourages your counterpart to be responsive. They’ll usually give a longer answer…](https://sms4smile.com/quotes/chris-voss/when-you-phrase-a-label-as-a-neutral-statement-of-understanding-it/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“There are essentially three voice tones available to negotiators: the late-night FM DJ voice, the positive/playful voice, and the direct or assertive voice. Forget…](https://sms4smile.com/quotes/chris-voss/there-are-essentially-three-voice-tones-available-to-negotiators-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Instead of addressing his grumpy behavior, you acknowledge his sadness in a nonjudgmental way. You head him off before he can really get started.…](https://sms4smile.com/quotes/chris-voss/instead-of-addressing-his-grumpy-behavior-you-acknowledge-his-sadness/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“Notice we said 'It sounds like . . .' and not 'I'm hearing that . . .' That's because the word 'I' gets people's…](https://sms4smile.com/quotes/chris-voss/notice-we-said-it-sounds-like-and-not-i-m-hearing-that-that-s-because/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“What were needed were simple psychological tactics and strategies that worked in the field to calm people down, establish rapport, gain trust, elicit the…](https://sms4smile.com/quotes/chris-voss/what-were-needed-were-simple-psychological-tactics-and-strategies/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“they should be teased out. Labeling is a helpful tactic in de-escalating angry confrontations, because it makes the person acknowledge their feelings rather than…](https://sms4smile.com/quotes/chris-voss/they-should-be-teased-out-labeling-is-a-helpful-tactic-in-de/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“List the worst things that the other party could say about you and say them before the other person can. Performing an accusation audit…](https://sms4smile.com/quotes/chris-voss/list-the-worst-things-that-the-other-party-could-say-about-you-and/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) > [“There’s one powerful way to quiet the voice in your head and the voice in their head at the same time: treat two schizophrenics…](https://sms4smile.com/quotes/chris-voss/there-s-one-powerful-way-to-quiet-the-voice-in-your-head-and-the/) [Chris Voss](https://sms4smile.com/quotes/author/chris-voss/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "ItemList", "@id": "https://sms4smile.com/quotes/about/smile-talking/chris-voss/#itemlist", "name": "1 Smile Talking Quotes By Chris Voss", "numberOfItems": 1, "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@type": "Quotation", "text": "“Most of the time, you should be using the positive/playful voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and encouraging. 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