--- title: "12 Slack Quotes By Stewart Butterfield" description: "12 Slack quotes by Stewart Butterfield. Plus more from Stewart Butterfield and more Slack sayings from other authors." image: "https://sms4smile.com/quotes/i/56c/stewart-butterfield-10773_engineer_if-one-engineer-at-a-startup-tries-slack_2713212.jpg" --- > [If one engineer at a startup tries Slack and says, 'I hate it. I am not going to use this,' that's it…](https://sms4smile.com/quotes/stewart-butterfield/if-one-engineer-at-a-startup-tries-slack-and-says-i-hate-it-i-am-not/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/56c/stewart-butterfield-10773_engineer_if-one-engineer-at-a-startup-tries-slack_2713212.jpg) > [The social use of Slack does drive awareness - it's a good thing for us.](https://sms4smile.com/quotes/stewart-butterfield/the-social-use-of-slack-does-drive-awareness-it-s-a-good-thing-for-us/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/0a6/stewart-butterfield-10773_awareness_the-social-use-of-slack-does-drive-aware_2663654.jpg) > [There's a lot that's wrong with the way we work - bad habits that develop around control of information, people hoarding information…](https://sms4smile.com/quotes/stewart-butterfield/there-s-a-lot-that-s-wrong-with-the-way-we-work-bad-habits-that/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/5aa/stewart-butterfield-10773_bad_there-s-a-lot-that-s-wrong-with-the-way_481348.jpg) > [We created materials to explain Slack to individuals - what it was for, how it worked, what you're supposed to do -…](https://sms4smile.com/quotes/stewart-butterfield/we-created-materials-to-explain-slack-to-individuals-what-it-was-for/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/9bf/stewart-butterfield-10773_explain_we-created-materials-to-explain-slack-to_333411.jpg) > [We sent our user research team out to sit with customers for periods of time and get some insight into how Slack…](https://sms4smile.com/quotes/stewart-butterfield/we-sent-our-user-research-team-out-to-sit-with-customers-for-periods/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/ec1/stewart-butterfield-10773_customer-support_we-sent-our-user-research-team-out-to-si_1862393.jpg) > [In Slack, you create channels to discuss different topics. For a small group of people, those channels are relatively easy to manage…](https://sms4smile.com/quotes/stewart-butterfield/in-slack-you-create-channels-to-discuss-different-topics-for-a-small/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/5e3/stewart-butterfield-10773_create_in-slack-you-create-channels-to-discuss_1829208.jpg) > [I no longer file expense reports, so I no longer experience the pain of it. What if everyone had a virtual assistant…](https://sms4smile.com/quotes/stewart-butterfield/i-no-longer-file-expense-reports-so-i-no-longer-experience-the-pain/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/b18/stewart-butterfield-10773_cool_i-no-longer-file-expense-reports-so-i-no_1766452.jpg) > [Slack is actually a technical term in product management that means the excess capacity the system has to absorb any failures or…](https://sms4smile.com/quotes/stewart-butterfield/slack-is-actually-a-technical-term-in-product-management-that-means/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/440/stewart-butterfield-10773_failure_slack-is-actually-a-technical-term-in-pr_2430628.jpg) > [A lot of companies lock up for a few weeks once a year for performance reviews. But there's a way to collect…](https://sms4smile.com/quotes/stewart-butterfield/a-lot-of-companies-lock-up-for-a-few-weeks-once-a-year-for/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/dd1/stewart-butterfield-10773_end_a-lot-of-companies-lock-up-for-a-few-wee_1836587.jpg) > [One advantage that I think Slack has for most people who use it is, you pull out your phone, you look at…](https://sms4smile.com/quotes/stewart-butterfield/one-advantage-that-i-think-slack-has-for-most-people-who-use-it-is/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/d6f/stewart-butterfield-10773_home_one-advantage-that-i-think-slack-has-for_1604320.jpg) > [If you work at a 10,000-person company, and you're using e-mail as the primary means of communication, then you probably have access…](https://sms4smile.com/quotes/stewart-butterfield/if-you-work-at-a-10-000-person-company-and-you-re-using-e-mail-as-the/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/a07/stewart-butterfield-10773_business_if-you-work-at-a-10-000-person-company-a_1364372.jpg) > [Inside a company, you can mandate that everyone use the same technology, which means you can go a little bit, I don't…](https://sms4smile.com/quotes/stewart-butterfield/inside-a-company-you-can-mandate-that-everyone-use-the-same/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) [Image](https://sms4smile.com/quotes/i/2aa/stewart-butterfield-10773_business_inside-a-company-you-can-mandate-that-ev_1727911.jpg) ## More by Stewart Butterfield > [Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to…](https://sms4smile.com/quotes/stewart-butterfield/every-customer-interaction-is-a-marketing-opportunity-if-you-go-above/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [We're still at the beginning of a major transition in how people communicate and work together.](https://sms4smile.com/quotes/stewart-butterfield/we-re-still-at-the-beginning-of-a-major-transition-in-how-people/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [I see all kinds of people work hard all over the world, and some of them are barely making it. I don't just mean…](https://sms4smile.com/quotes/stewart-butterfield/i-see-all-kinds-of-people-work-hard-all-over-the-world-and-some-of/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [What motivates me is just to do a really, really good job at something. If I were a better musician, I probably would've ended…](https://sms4smile.com/quotes/stewart-butterfield/what-motivates-me-is-just-to-do-a-really-really-good-job-at-something/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [The most productive employees, from my experience, are those who go home at 5:30 P.M. but are hyperfocused at work. People can only think…](https://sms4smile.com/quotes/stewart-butterfield/the-most-productive-employees-from-my-experience-are-those-who-go/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [People think I'm smart because Flickr was successful. I'm lucky. Maybe I'm smart, too. But, I'm lucky.](https://sms4smile.com/quotes/stewart-butterfield/people-think-i-m-smart-because-flickr-was-successful-i-m-lucky-maybe/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [The outward expression of empathy is courtesy.](https://sms4smile.com/quotes/stewart-butterfield/the-outward-expression-of-empathy-is-courtesy/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [We created materials to explain Slack to individuals - what it was for, how it worked, what you're supposed to do - but we…](https://sms4smile.com/quotes/stewart-butterfield/we-created-materials-to-explain-slack-to-individuals-what-it-was-for/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [People tend to overestimate the short-term impact of technological change. In the short-term, it's not going to make that much of a difference.](https://sms4smile.com/quotes/stewart-butterfield/people-tend-to-overestimate-the-short-term-impact-of-technological/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [There's a lot that's wrong with the way we work - bad habits that develop around control of information, people hoarding information as a…](https://sms4smile.com/quotes/stewart-butterfield/there-s-a-lot-that-s-wrong-with-the-way-we-work-bad-habits-that/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [You have to figure out what conversion means in your case. What does retention mean? What does activation mean? For every business, it's going…](https://sms4smile.com/quotes/stewart-butterfield/you-have-to-figure-out-what-conversion-means-in-your-case-what-does/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.](https://sms4smile.com/quotes/stewart-butterfield/it-s-hard-to-imagine-the-revenue-from-selling-the-prints-will-cover/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [I'm going to make more money than I need in any outcome.](https://sms4smile.com/quotes/stewart-butterfield/i-m-going-to-make-more-money-than-i-need-in-any-outcome/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [There's a lot of automation that can happen that isn't a replacement of humans but of mind-numbing behavior.](https://sms4smile.com/quotes/stewart-butterfield/there-s-a-lot-of-automation-that-can-happen-that-isn-t-a-replacement/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) > [Flickr was designed partly to market itself. There are a lot features, in place early on, that let people take their photo, upload it…](https://sms4smile.com/quotes/stewart-butterfield/flickr-was-designed-partly-to-market-itself-there-are-a-lot-features/) [Stewart Butterfield](https://sms4smile.com/quotes/author/stewart-butterfield/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "ItemList", "@id": "https://sms4smile.com/quotes/about/slack/stewart-butterfield/#itemlist", "name": "12 Slack Quotes By Stewart Butterfield", "numberOfItems": 12, "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@type": "Quotation", "text": "If one engineer at a startup tries Slack and says, 'I hate it. I am not going to use this,' that's it for us. 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When you're using Slack, everyone can see what's going on because the default mode is public.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/there-s-a-lot-that-s-wrong-with-the-way-we-work-bad-habits-that/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/5aa/stewart-butterfield-10773_bad_there-s-a-lot-that-s-wrong-with-the-way_481348.jpg", "contentUrl": "https://sms4smile.com/quotes/i/5aa/stewart-butterfield-10773_bad_there-s-a-lot-that-s-wrong-with-the-way_481348.jpg", "url": "https://sms4smile.com/quotes/i/5aa/stewart-butterfield-10773_bad_there-s-a-lot-that-s-wrong-with-the-way_481348.jpg", "width": 1080, "height": 1080, "caption": "“There's a lot that's wrong with the way we work - bad habits that develop around control of information…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 4, "item": { "@type": "Quotation", "text": "We created materials to explain Slack to individuals - what it was for, how it worked, what you're supposed to do - but we also built resources for team administrators. We wanted to give them ammunition to help convince the team.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/we-created-materials-to-explain-slack-to-individuals-what-it-was-for/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/9bf/stewart-butterfield-10773_explain_we-created-materials-to-explain-slack-to_333411.jpg", "contentUrl": "https://sms4smile.com/quotes/i/9bf/stewart-butterfield-10773_explain_we-created-materials-to-explain-slack-to_333411.jpg", "url": "https://sms4smile.com/quotes/i/9bf/stewart-butterfield-10773_explain_we-created-materials-to-explain-slack-to_333411.jpg", "width": 1080, "height": 1080, "caption": "“We created materials to explain Slack to individuals - what it was for, how it worked, what you're supposed…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 5, "item": { "@type": "Quotation", "text": "We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/we-sent-our-user-research-team-out-to-sit-with-customers-for-periods/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/ec1/stewart-butterfield-10773_customer-support_we-sent-our-user-research-team-out-to-si_1862393.jpg", "contentUrl": "https://sms4smile.com/quotes/i/ec1/stewart-butterfield-10773_customer-support_we-sent-our-user-research-team-out-to-si_1862393.jpg", "url": "https://sms4smile.com/quotes/i/ec1/stewart-butterfield-10773_customer-support_we-sent-our-user-research-team-out-to-si_1862393.jpg", "width": 1080, "height": 1080, "caption": "“We sent our user research team out to sit with customers for periods of time and get some insight into how…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 6, "item": { "@type": "Quotation", "text": "In Slack, you create channels to discuss different topics. For a small group of people, those channels are relatively easy to manage and navigate.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/in-slack-you-create-channels-to-discuss-different-topics-for-a-small/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/5e3/stewart-butterfield-10773_create_in-slack-you-create-channels-to-discuss_1829208.jpg", "contentUrl": "https://sms4smile.com/quotes/i/5e3/stewart-butterfield-10773_create_in-slack-you-create-channels-to-discuss_1829208.jpg", "url": "https://sms4smile.com/quotes/i/5e3/stewart-butterfield-10773_create_in-slack-you-create-channels-to-discuss_1829208.jpg", "width": 1080, "height": 1080, "caption": "“In Slack, you create channels to discuss different topics. For a small group of people, those channels are…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 7, "item": { "@type": "Quotation", "text": "I no longer file expense reports, so I no longer experience the pain of it. What if everyone had a virtual assistant to do that kind of effort... like approving time off or submitting time-off requests? We want to really encourage developers to create cool things for Slack.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/i-no-longer-file-expense-reports-so-i-no-longer-experience-the-pain/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/b18/stewart-butterfield-10773_cool_i-no-longer-file-expense-reports-so-i-no_1766452.jpg", "contentUrl": "https://sms4smile.com/quotes/i/b18/stewart-butterfield-10773_cool_i-no-longer-file-expense-reports-so-i-no_1766452.jpg", "url": "https://sms4smile.com/quotes/i/b18/stewart-butterfield-10773_cool_i-no-longer-file-expense-reports-so-i-no_1766452.jpg", "width": 1080, "height": 1080, "caption": "“I no longer file expense reports, so I no longer experience the pain of it. What if everyone had a virtual…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 8, "item": { "@type": "Quotation", "text": "Slack is actually a technical term in product management that means the excess capacity the system has to absorb any failures or to take on new work. That's something that was really on our minds when we came up with it.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/slack-is-actually-a-technical-term-in-product-management-that-means/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/440/stewart-butterfield-10773_failure_slack-is-actually-a-technical-term-in-pr_2430628.jpg", "contentUrl": "https://sms4smile.com/quotes/i/440/stewart-butterfield-10773_failure_slack-is-actually-a-technical-term-in-pr_2430628.jpg", "url": "https://sms4smile.com/quotes/i/440/stewart-butterfield-10773_failure_slack-is-actually-a-technical-term-in-pr_2430628.jpg", "width": 1080, "height": 1080, "caption": "“Slack is actually a technical term in product management that means the excess capacity the system has to…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 9, "item": { "@type": "Quotation", "text": "A lot of companies lock up for a few weeks once a year for performance reviews. But there's a way to collect feedback in real time from Slack so that by the end of the year, you've already stored up all of this information.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/a-lot-of-companies-lock-up-for-a-few-weeks-once-a-year-for/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/dd1/stewart-butterfield-10773_end_a-lot-of-companies-lock-up-for-a-few-wee_1836587.jpg", "contentUrl": "https://sms4smile.com/quotes/i/dd1/stewart-butterfield-10773_end_a-lot-of-companies-lock-up-for-a-few-wee_1836587.jpg", "url": "https://sms4smile.com/quotes/i/dd1/stewart-butterfield-10773_end_a-lot-of-companies-lock-up-for-a-few-wee_1836587.jpg", "width": 1080, "height": 1080, "caption": "“A lot of companies lock up for a few weeks once a year for performance reviews. But there's a way to collect…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 10, "item": { "@type": "Quotation", "text": "One advantage that I think Slack has for most people who use it is, you pull out your phone, you look at the home screen, there's the Slack icon. You know when you tap this one, it's all the people you work with, and it's only the people you work with. And that's a big advantage.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/one-advantage-that-i-think-slack-has-for-most-people-who-use-it-is/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/d6f/stewart-butterfield-10773_home_one-advantage-that-i-think-slack-has-for_1604320.jpg", "contentUrl": "https://sms4smile.com/quotes/i/d6f/stewart-butterfield-10773_home_one-advantage-that-i-think-slack-has-for_1604320.jpg", "url": "https://sms4smile.com/quotes/i/d6f/stewart-butterfield-10773_home_one-advantage-that-i-think-slack-has-for_1604320.jpg", "width": 1080, "height": 1080, "caption": "“One advantage that I think Slack has for most people who use it is, you pull out your phone, you look at the…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 11, "item": { "@type": "Quotation", "text": "If you work at a 10,000-person company, and you're using e-mail as the primary means of communication, then you probably have access to a couple hundredths of 1 percent of all the communications happening across the company. But if you use Slack, you might have access to 10 or 20 percent.", "creator": { "@type": "Person", "name": "Stewart Butterfield" }, "url": "https://sms4smile.com/quotes/stewart-butterfield/if-you-work-at-a-10-000-person-company-and-you-re-using-e-mail-as-the/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/a07/stewart-butterfield-10773_business_if-you-work-at-a-10-000-person-company-a_1364372.jpg", "contentUrl": "https://sms4smile.com/quotes/i/a07/stewart-butterfield-10773_business_if-you-work-at-a-10-000-person-company-a_1364372.jpg", "url": "https://sms4smile.com/quotes/i/a07/stewart-butterfield-10773_business_if-you-work-at-a-10-000-person-company-a_1364372.jpg", "width": 1080, "height": 1080, "caption": "“If you work at a 10,000-person company, and you're using e-mail as the primary means of communication, then…” — Stewart Butterfield", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 12, "item": { "@type": "Quotation", "text": "Inside a company, you can mandate that everyone use the same technology, which means you can go a little bit, I don't know, higher-fidelity than the lowest-common-denominator technology. 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