--- title: "1 Make Customers Quotes By James P. Womack" description: "1 Make Customers quotes by James P. Womack. Plus more from James P. Womack and more Make Customers sayings from other authors." image: "https://sms4smile.com/quotes/i/7d1/james-p-womack-12182_investing_so-what-this-produces-a-onetime-cash-win_1451045.jpg" --- > [“So what? This produces a onetime cash windfall from inventory reduction and speeds return on investment, but is it really a revolutionary achievement? In fact, it is because the ability to design, schedule, and make exactly what the customer wants…](https://sms4smile.com/quotes/james-p-womack/so-what-this-produces-a-onetime-cash-windfall-from-inventory/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) [Image](https://sms4smile.com/quotes/i/7d1/james-p-womack-12182_investing_so-what-this-produces-a-onetime-cash-win_1451045.jpg) ## More by James P. Womack > [“Taiichi Ohno blamed this batch-and-queue mode of thinking on civilization’s first farmers, who he claimed lost the one-thing-at-a-time wisdom of the hunter as they…](https://sms4smile.com/quotes/james-p-womack/taiichi-ohno-blamed-this-batch-and-queue-mode-of-thinking-on/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“In the lean enterprise, Sales and Production Scheduling are core members of the product team, in a position to plan the sales campaign as…](https://sms4smile.com/quotes/james-p-womack/in-the-lean-enterprise-sales-and-production-scheduling-are-core/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“So, how do you make value flow? The first step, once value is defined and the entire value stream is identified, is to focus…](https://sms4smile.com/quotes/james-p-womack/so-how-do-you-make-value-flow-the-first-step-once-value-is-defined/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“Steve Maynard’s solution was to form a team for each product to stick with that product during its entire production life. This team—consisting of…](https://sms4smile.com/quotes/james-p-womack/steve-maynard-s-solution-was-to-form-a-team-for-each-product-to-stick/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“The first visible effect of converting from departments and batches to product teams and flow is that the time required to go from concept…](https://sms4smile.com/quotes/james-p-womack/the-first-visible-effect-of-converting-from-departments-and-batches/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“By contrast, work in an organization where value is made to flow continuously also creates the conditions for psychological flow. Every employee has immediate…](https://sms4smile.com/quotes/james-p-womack/by-contrast-work-in-an-organization-where-value-is-made-to-flow/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“The most important task in specifying value, once the product is defined, is to determine a target cost based on the amount of resources…](https://sms4smile.com/quotes/james-p-womack/the-most-important-task-in-specifying-value-once-the-product-is/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“How can performance be improved? Sweat and longer hours are not the answer but will be employed if no one knows how to work…](https://sms4smile.com/quotes/james-p-womack/how-can-performance-be-improved-sweat-and-longer-hours-are-not-the/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“This approach seems completely backward to traditional managers who have been told all their lives that competitive advantage in manufacture is obtained from automating,…](https://sms4smile.com/quotes/james-p-womack/this-approach-seems-completely-backward-to-traditional-managers-who/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“What is the muda-free cost of this product, once unnecessary steps are removed and value is made to flow? This becomes the target cost…](https://sms4smile.com/quotes/james-p-womack/what-is-the-muda-free-cost-of-this-product-once-unnecessary-steps-are/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“started with marketing, which commissioned surveys comparing Wiremold’s products with the offerings of competitors. When an “opportunity” was identified, usually a gap in the…](https://sms4smile.com/quotes/james-p-womack/started-with-marketing-which-commissioned-surveys-comparing-wiremold/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“Our initial objective in creating a value stream “map” identifying every action required to design, order, and make a specific product is to sort…](https://sms4smile.com/quotes/james-p-womack/our-initial-objective-in-creating-a-value-stream-map-identifying/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“it’s hard for most managers to even see the flow of value and, therefore, to grasp the value of flow.”](https://sms4smile.com/quotes/james-p-womack/it-s-hard-for-most-managers-to-even-see-the-flow-of-value-and/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“all of these activities—the creation, ordering, and provision of any good or any service—can be made to flow. And when we start thinking about…](https://sms4smile.com/quotes/james-p-womack/all-of-these-activities-the-creation-ordering-and-provision-of-any/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) > [“The problem here is not that there were too many firms involved. Each was appropriately specialized for its current task. The problem instead is…](https://sms4smile.com/quotes/james-p-womack/the-problem-here-is-not-that-there-were-too-many-firms-involved-each/) [James P. Womack](https://sms4smile.com/quotes/author/james-p-womack/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "ItemList", "@id": "https://sms4smile.com/quotes/about/make-customers/james-p-womack/#itemlist", "name": "1 Make Customers Quotes By James P. Womack", "numberOfItems": 1, "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@type": "Quotation", "text": "“So what? 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