--- title: "15 Customers Quotes By Tony Hsieh" description: "15 Customers quotes by Tony Hsieh. Plus more from Tony Hsieh and more Customers sayings from other authors." image: "https://sms4smile.com/quotes/i/6d5/tony-hsieh-6336_ask-yourself_ask-yourself-would-you-be-comfortable-pr_657511.png" --- > [Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?](https://sms4smile.com/quotes/tony-hsieh/ask-yourself-would-you-be-comfortable-printing-everything-your/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/6d5/tony-hsieh-6336_ask-yourself_ask-yourself-would-you-be-comfortable-pr_657511.png) > [Zappos is a customer service company that just happens to sell shoes.](https://sms4smile.com/quotes/tony-hsieh/zappos-is-a-customer-service-company-that-just-happens-to-sell-shoes/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/df5/tony-hsieh-6336_business_zappos-is-a-customer-service-company-tha_604750.png) > [Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view…](https://sms4smile.com/quotes/tony-hsieh/our-customers-call-and-e-mail-us-to-say-that-s-how-it-feels-when-a/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/253/tony-hsieh-6336_boxes_our-customers-call-and-e-mail-us-to-say_678430.png) > [Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.](https://sms4smile.com/quotes/tony-hsieh/every-employee-can-affect-your-company-s-brand-not-just-the-front/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/ae5/tony-hsieh-6336_brands_every-employee-can-affect-your-company-s_2007934.png) > [Customer service shouldn't just be A department, it should be the entire company.](https://sms4smile.com/quotes/tony-hsieh/customer-service-shouldn-t-just-be-a-department-it-should-be-the/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/81c/tony-hsieh-6336_business_customer-service-shouldn-t-just-be-a-dep_1945188.png) > [I'd rather spend money on things that improve the customer experience than on marketing.](https://sms4smile.com/quotes/tony-hsieh/i-d-rather-spend-money-on-things-that-improve-the-customer-experience/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/e89/tony-hsieh-6336_customer_i-d-rather-spend-money-on-things-that-im_3144310.png) > [Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because…](https://sms4smile.com/quotes/tony-hsieh/having-a-higher-purpose-is-more-than-just-about-profits-you-actually/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/5a4/tony-hsieh-6336_business_having-a-higher-purpose-is-more-than-jus_2972745.png) > [Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a…](https://sms4smile.com/quotes/tony-hsieh/hopefully-10-years-from-now-people-won-t-even-realize-we-started-out/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/7ef/tony-hsieh-6336_customer-service_hopefully-10-years-from-now-people-won-t_1453721.jpg) > [Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or…](https://sms4smile.com/quotes/tony-hsieh/rather-than-focus-on-trying-to-get-a-lot-of-customers-to-market/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/9b0/tony-hsieh-6336_cases_rather-than-focus-on-trying-to-get-a-lot_1539875.png) > [Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a…](https://sms4smile.com/quotes/tony-hsieh/our-belief-is-that-if-you-get-the-culture-right-most-of-the-other/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/e7e/tony-hsieh-6336_belief_our-belief-is-that-if-you-get-the-cultur_178605.png) > [We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best…](https://sms4smile.com/quotes/tony-hsieh/we-decided-that-if-we-get-the-culture-right-most-of-the-stuff-like/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/9c4/tony-hsieh-6336_brands_we-decided-that-if-we-get-the-culture-ri_1182475.png) > [Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's…](https://sms4smile.com/quotes/tony-hsieh/zappos-uses-call-center-technology-to-track-average-call-time-per/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/4d8/tony-hsieh-6336_agents_zappos-uses-call-center-technology-to-tr_810428.jpg) > [Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our…](https://sms4smile.com/quotes/tony-hsieh/service-over-the-years-the-number-one-driver-of-our-growth-at-zappos/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/7d4/tony-hsieh-6336_advertising_service-over-the-years-the-number-one-dr_513606.jpg) > [I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy…](https://sms4smile.com/quotes/tony-hsieh/i-think-maybe-50-years-ago-people-and-businesses-felt-like-they-had/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/ffc/tony-hsieh-6336_actually-living_i-think-maybe-50-years-ago-people-and-bu_1878356.png) > [I think a much better use of time and resources is to really focus on your existing users or customers and figure…](https://sms4smile.com/quotes/tony-hsieh/i-think-a-much-better-use-of-time-and-resources-is-to-really-focus-on/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) [Image](https://sms4smile.com/quotes/i/4e6/tony-hsieh-6336_business_i-think-a-much-better-use-of-time-and-re_910820.png) ## Other authors on Customers ## More by Tony Hsieh > [Things are never as bad or as good as they seem.](https://sms4smile.com/quotes/tony-hsieh/things-are-never-as-bad-or-as-good-as-they-seem/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually…](https://sms4smile.com/quotes/tony-hsieh/after-what-seemed-like-an-eternity-we-finally-reached-the-summit-just/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…](https://sms4smile.com/quotes/tony-hsieh/branding-through-customer-service-over-the-years-the-number-one/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [If I was going to go into an office I wanted it to be with people I would choose to be around even if…](https://sms4smile.com/quotes/tony-hsieh/if-i-was-going-to-go-into-an-office-i-wanted-it-to-be-with-people-i/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able…](https://sms4smile.com/quotes/tony-hsieh/never-accept-or-be-too-comfortable-with-the-status-quo-because-the/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.](https://sms4smile.com/quotes/tony-hsieh/have-fun-the-game-is-a-lot-more-enjoyable-when-you-re-trying-to-do/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term…](https://sms4smile.com/quotes/tony-hsieh/our-belief-is-that-if-you-get-the-culture-right-most-of-the-other/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.](https://sms4smile.com/quotes/tony-hsieh/twitter-is-like-hugging-just-because-it-s-hard-to-measure-the-return/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines,…](https://sms4smile.com/quotes/tony-hsieh/sorry-investing-was-pretty-boring-and-i-really-missed-being-part-of/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Problems are just mile markers. Each one we pass means we've gotten better.](https://sms4smile.com/quotes/tony-hsieh/problems-are-just-mile-markers-each-one-we-pass-means-we-ve-gotten/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece of themselves…](https://sms4smile.com/quotes/tony-hsieh/i-think-when-people-say-they-dread-going-into-work-on-monday-morning/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [“that your business can avoid making some of the same ones.   7. You want to figure out the right balance of profits, passion, and…](https://sms4smile.com/quotes/tony-hsieh/that-your-business-can-avoid-making-some-of-the-same-ones-7-you-want/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Inspire other communities and cities to reinvent themselves.](https://sms4smile.com/quotes/tony-hsieh/inspire-other-communities-and-cities-to-reinvent-themselves/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Learn by doing. Theory is nice, but nothing replaces actual experience.](https://sms4smile.com/quotes/tony-hsieh/learn-by-doing-theory-is-nice-but-nothing-replaces-actual-experience/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Most companies are very quick to hire and slow to fire, when really it should be the other way around.](https://sms4smile.com/quotes/tony-hsieh/most-companies-are-very-quick-to-hire-and-slow-to-fire-when-really-it/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "ItemList", "@id": "https://sms4smile.com/quotes/about/customers/tony-hsieh/#itemlist", "name": "15 Customers Quotes By Tony Hsieh", "numberOfItems": 15, "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@type": "Quotation", "text": "Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/ask-yourself-would-you-be-comfortable-printing-everything-your/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/6d5/tony-hsieh-6336_ask-yourself_ask-yourself-would-you-be-comfortable-pr_657511.png", "contentUrl": "https://sms4smile.com/quotes/i/6d5/tony-hsieh-6336_ask-yourself_ask-yourself-would-you-be-comfortable-pr_657511.png", "url": "https://sms4smile.com/quotes/i/6d5/tony-hsieh-6336_ask-yourself_ask-yourself-would-you-be-comfortable-pr_657511.png", "width": 1080, "height": 1080, "caption": "“Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 2, "item": { "@type": "Quotation", "text": "Zappos is a customer service company that just happens to sell shoes.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/zappos-is-a-customer-service-company-that-just-happens-to-sell-shoes/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/df5/tony-hsieh-6336_business_zappos-is-a-customer-service-company-tha_604750.png", "contentUrl": "https://sms4smile.com/quotes/i/df5/tony-hsieh-6336_business_zappos-is-a-customer-service-company-tha_604750.png", "url": "https://sms4smile.com/quotes/i/df5/tony-hsieh-6336_business_zappos-is-a-customer-service-company-tha_604750.png", "width": 1080, "height": 1080, "caption": "“Zappos is a customer service company that just happens to sell shoes.” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 3, "item": { "@type": "Quotation", "text": "Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. 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You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/having-a-higher-purpose-is-more-than-just-about-profits-you-actually/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/5a4/tony-hsieh-6336_business_having-a-higher-purpose-is-more-than-jus_2972745.png", "contentUrl": "https://sms4smile.com/quotes/i/5a4/tony-hsieh-6336_business_having-a-higher-purpose-is-more-than-jus_2972745.png", "url": "https://sms4smile.com/quotes/i/5a4/tony-hsieh-6336_business_having-a-higher-purpose-is-more-than-jus_2972745.png", "width": 1080, "height": 1080, "caption": "“Having a higher purpose is more than just about profits. You actually end up making more profits in the long…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 8, "item": { "@type": "Quotation", "text": "Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/hopefully-10-years-from-now-people-won-t-even-realize-we-started-out/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/7ef/tony-hsieh-6336_customer-service_hopefully-10-years-from-now-people-won-t_1453721.jpg", "contentUrl": "https://sms4smile.com/quotes/i/7ef/tony-hsieh-6336_customer-service_hopefully-10-years-from-now-people-won-t_1453721.jpg", "url": "https://sms4smile.com/quotes/i/7ef/tony-hsieh-6336_customer-service_hopefully-10-years-from-now-people-won-t_1453721.jpg", "width": 1080, "height": 1080, "caption": "“Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 9, "item": { "@type": "Quotation", "text": "Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/rather-than-focus-on-trying-to-get-a-lot-of-customers-to-market/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/9b0/tony-hsieh-6336_cases_rather-than-focus-on-trying-to-get-a-lot_1539875.png", "contentUrl": "https://sms4smile.com/quotes/i/9b0/tony-hsieh-6336_cases_rather-than-focus-on-trying-to-get-a-lot_1539875.png", "url": "https://sms4smile.com/quotes/i/9b0/tony-hsieh-6336_cases_rather-than-focus-on-trying-to-get-a-lot_1539875.png", "width": 1080, "height": 1080, "caption": "“Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 10, "item": { "@type": "Quotation", "text": "Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/our-belief-is-that-if-you-get-the-culture-right-most-of-the-other/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/e7e/tony-hsieh-6336_belief_our-belief-is-that-if-you-get-the-cultur_178605.png", "contentUrl": "https://sms4smile.com/quotes/i/e7e/tony-hsieh-6336_belief_our-belief-is-that-if-you-get-the-cultur_178605.png", "url": "https://sms4smile.com/quotes/i/e7e/tony-hsieh-6336_belief_our-belief-is-that-if-you-get-the-cultur_178605.png", "width": 1080, "height": 1080, "caption": "“Our belief is that if you get the culture right, most of the other stuff, like great customer service, or…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 11, "item": { "@type": "Quotation", "text": "We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/we-decided-that-if-we-get-the-culture-right-most-of-the-stuff-like/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/9c4/tony-hsieh-6336_brands_we-decided-that-if-we-get-the-culture-ri_1182475.png", "contentUrl": "https://sms4smile.com/quotes/i/9c4/tony-hsieh-6336_brands_we-decided-that-if-we-get-the-culture-ri_1182475.png", "url": "https://sms4smile.com/quotes/i/9c4/tony-hsieh-6336_brands_we-decided-that-if-we-get-the-culture-ri_1182475.png", "width": 1080, "height": 1080, "caption": "“We decided that if we get the culture right, most of the stuff, like building a brand around delivering the…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 12, "item": { "@type": "Quotation", "text": "Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/zappos-uses-call-center-technology-to-track-average-call-time-per/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/4d8/tony-hsieh-6336_agents_zappos-uses-call-center-technology-to-tr_810428.jpg", "contentUrl": "https://sms4smile.com/quotes/i/4d8/tony-hsieh-6336_agents_zappos-uses-call-center-technology-to-tr_810428.jpg", "url": "https://sms4smile.com/quotes/i/4d8/tony-hsieh-6336_agents_zappos-uses-call-center-technology-to-tr_810428.jpg", "width": 1080, "height": 1080, "caption": "“Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 13, "item": { "@type": "Quotation", "text": "Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/service-over-the-years-the-number-one-driver-of-our-growth-at-zappos/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/7d4/tony-hsieh-6336_advertising_service-over-the-years-the-number-one-dr_513606.jpg", "contentUrl": "https://sms4smile.com/quotes/i/7d4/tony-hsieh-6336_advertising_service-over-the-years-the-number-one-dr_513606.jpg", "url": "https://sms4smile.com/quotes/i/7d4/tony-hsieh-6336_advertising_service-over-the-years-the-number-one-dr_513606.jpg", "width": 1080, "height": 1080, "caption": "“Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 14, "item": { "@type": "Quotation", "text": "I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/i-think-maybe-50-years-ago-people-and-businesses-felt-like-they-had/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/ffc/tony-hsieh-6336_actually-living_i-think-maybe-50-years-ago-people-and-bu_1878356.png", "contentUrl": "https://sms4smile.com/quotes/i/ffc/tony-hsieh-6336_actually-living_i-think-maybe-50-years-ago-people-and-bu_1878356.png", "url": "https://sms4smile.com/quotes/i/ffc/tony-hsieh-6336_actually-living_i-think-maybe-50-years-ago-people-and-bu_1878356.png", "width": 1080, "height": 1080, "caption": "“I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 15, "item": { "@type": "Quotation", "text": "I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.", "creator": { "@type": "Person", "name": "Tony Hsieh" }, "url": "https://sms4smile.com/quotes/tony-hsieh/i-think-a-much-better-use-of-time-and-resources-is-to-really-focus-on/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/4e6/tony-hsieh-6336_business_i-think-a-much-better-use-of-time-and-re_910820.png", "contentUrl": "https://sms4smile.com/quotes/i/4e6/tony-hsieh-6336_business_i-think-a-much-better-use-of-time-and-re_910820.png", "url": "https://sms4smile.com/quotes/i/4e6/tony-hsieh-6336_business_i-think-a-much-better-use-of-time-and-re_910820.png", "width": 1080, "height": 1080, "caption": "“I think a much better use of time and resources is to really focus on your existing users or customers and…” — Tony Hsieh", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } } ] }, { "@type": "CollectionPage", "@id": "https://sms4smile.com/quotes/about/customers/tony-hsieh/#webpage", "url": "https://sms4smile.com/quotes/about/customers/tony-hsieh/", "name": "Customers Quotes by Tony Hsieh", "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "mainEntity": { "@id": "https://sms4smile.com/quotes/about/customers/tony-hsieh/#itemlist" }, "primaryImageOfPage": { "@id": "https://sms4smile.com/quotes/i/6d5/tony-hsieh-6336_ask-yourself_ask-yourself-would-you-be-comfortable-pr_657511.png" }, "description": "15 Customers quotes by Tony Hsieh. 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