---
title: "19 Customers Quotes By Jeffrey Gitomer"
description: "19 Customers quotes by Jeffrey Gitomer. Plus more from Jeffrey Gitomer and more Customers sayings from other authors."
image: "https://sms4smile.com/quotes/i/153/jeffrey-gitomer-2442_customer_use-your-crm-to-retain-customers-101363_101363.png"
---

> [Use your CRM to retain customers.](https://sms4smile.com/quotes/jeffrey-gitomer/use-your-crm-to-retain-customers/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/153/jeffrey-gitomer-2442_customer_use-your-crm-to-retain-customers-101363_101363.png)

> [The secret to sucessful customer service starts with YES!](https://sms4smile.com/quotes/jeffrey-gitomer/the-secret-to-sucessful-customer-service-starts-with-yes/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/191/jeffrey-gitomer-2442_customer_the-secret-to-sucessful-customer-service_430085.png)

> [Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?](https://sms4smile.com/quotes/jeffrey-gitomer/every-time-a-customer-calls-or-you-call-a-customer-you-have-an/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/a76/jeffrey-gitomer-2442_choice_every-time-a-customer-calls-or-you-call_2605145.png)

> [Customer satisfaction is worthless. Customer loyalty is priceless.](https://sms4smile.com/quotes/jeffrey-gitomer/customer-satisfaction-is-worthless-customer-loyalty-is-priceless/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/bd4/jeffrey-gitomer-2442_best-service_customer-satisfaction-is-worthless-custo_283217.png)

> [The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision…](https://sms4smile.com/quotes/jeffrey-gitomer/the-more-a-prospective-customer-clicks-on-you-and-your-stuff-the/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/e31/jeffrey-gitomer-2442_buying_the-more-a-prospective-customer-clicks-o_24834.png)

> [Satisfied customers are apathetic. Loyal customers will be your advocate.](https://sms4smile.com/quotes/jeffrey-gitomer/satisfied-customers-are-apathetic-loyal-customers-will-be-your/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/c00/jeffrey-gitomer-2442_apathetic_satisfied-customers-are-apathetic-loyal_522513.png)

> [Customers will want to talk to you if they believe you can solve their problems.](https://sms4smile.com/quotes/jeffrey-gitomer/customers-will-want-to-talk-to-you-if-they-believe-you-can-solve/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/bbb/jeffrey-gitomer-2442_believe_customers-will-want-to-talk-to-you-if-th_1029171.png)

> [Great salespeople are relationship builders who provide value and help their customers win.](https://sms4smile.com/quotes/jeffrey-gitomer/great-salespeople-are-relationship-builders-who-provide-value-and/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/527/jeffrey-gitomer-2442_builder_great-salespeople-are-relationship-build_2221604.png)

> [If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.](https://sms4smile.com/quotes/jeffrey-gitomer/if-you-own-the-problem-you-own-the-customer-if-you-lose-the-problem/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/132/jeffrey-gitomer-2442_customers_if-you-own-the-problem-you-own-the-custo_478110.png)

> [Memorable customer service can only take place in a human-to-human situation.](https://sms4smile.com/quotes/jeffrey-gitomer/memorable-customer-service-can-only-take-place-in-a-human-to-human/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/179/jeffrey-gitomer-2442_customer_memorable-customer-service-can-only-take_614758.png)

> [How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases:…](https://sms4smile.com/quotes/jeffrey-gitomer/how-friendly-are-your-companies-first-words-just-try-this-start-all/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/e6f/jeffrey-gitomer-2442_communication_how-friendly-are-your-companies-first-wo_2386796.png)

> [Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to…](https://sms4smile.com/quotes/jeffrey-gitomer/your-customers-are-judging-every-aspect-of-every-transaction-and/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/0de/jeffrey-gitomer-2442_after_your-customers-are-judging-every-aspect_2291292.jpg)

> [Everything you need to know about a customer has been written by them or about them. And it lives on the Internet.…](https://sms4smile.com/quotes/jeffrey-gitomer/everything-you-need-to-know-about-a-customer-has-been-written-by-them/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/690/jeffrey-gitomer-2442_customers_everything-you-need-to-know-about-a-cust_225489.png)

> [Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you,…](https://sms4smile.com/quotes/jeffrey-gitomer/loyalty-is-earned-with-friendliness-responsiveness-ease-of-doing/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/81c/jeffrey-gitomer-2442_business_loyalty-is-earned-with-friendliness-resp_3204026.png)

> [There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who…](https://sms4smile.com/quotes/jeffrey-gitomer/there-is-no-one-thing-that-can-turn-around-a-rejection-but-there-is/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/485/jeffrey-gitomer-2442_answer_there-is-no-one-thing-that-can-turn-arou_2836752.png)

> [Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it…](https://sms4smile.com/quotes/jeffrey-gitomer/biggest-question-isn-t-it-really-customer-helping-rather-than/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/4bc/jeffrey-gitomer-2442_customer_biggest-question-isn-t-it-really-custome_157495.png)

> [The best way to do business with a liar is confront them with the truth. Tell them that you do business as…](https://sms4smile.com/quotes/jeffrey-gitomer/the-best-way-to-do-business-with-a-liar-is-confront-them-with-the/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/04d/jeffrey-gitomer-2442_being-the-best_the-best-way-to-do-business-with-a-liar_2828738.jpg)

> [The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion…](https://sms4smile.com/quotes/jeffrey-gitomer/the-most-killer-questions-in-sales-mr-jones-when-i-say-insert-your/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/8f6/jeffrey-gitomer-2442_attitude_the-most-killer-questions-in-sales-mr-jo_1074197.png)

> [The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You…](https://sms4smile.com/quotes/jeffrey-gitomer/the-best-way-to-apologize-is-to-let-the-customer-vent-first-don-t/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

[Image](https://sms4smile.com/quotes/i/fe2/jeffrey-gitomer-2442_ants_the-best-way-to-apologize-is-to-let-the_3147495.png)

## Other authors on Customers

## More by Jeffrey Gitomer

> [If you look deep inside trust, you'll find truth.](https://sms4smile.com/quotes/jeffrey-gitomer/if-you-look-deep-inside-trust-you-ll-find-truth/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your…](https://sms4smile.com/quotes/jeffrey-gitomer/the-more-a-prospective-customer-clicks-on-you-and-your-stuff-the/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [If you want to be the best salesperson, first you must be the best person.](https://sms4smile.com/quotes/jeffrey-gitomer/if-you-want-to-be-the-best-salesperson-first-you-must-be-the-best/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.](https://sms4smile.com/quotes/jeffrey-gitomer/most-salespeople-are-half-prepared-they-know-everything-about-their/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [Use your CRM to retain customers.](https://sms4smile.com/quotes/jeffrey-gitomer/use-your-crm-to-retain-customers/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition…](https://sms4smile.com/quotes/jeffrey-gitomer/what-is-a-positive-attitude-the-simple-definition-is-the-way-you/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard…](https://sms4smile.com/quotes/jeffrey-gitomer/the-love-of-what-you-do-combined-with-your-belief-in-what-you-do-will/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.](https://sms4smile.com/quotes/jeffrey-gitomer/in-business-your-positive-thoughts-and-lifestyle-choices-lead-to-your/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [Take action every day - some small dose at a time.](https://sms4smile.com/quotes/jeffrey-gitomer/take-action-every-day-some-small-dose-at-a-time/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.](https://sms4smile.com/quotes/jeffrey-gitomer/the-reason-trust-is-requested-is-because-the-person-seeking-trust/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with…](https://sms4smile.com/quotes/jeffrey-gitomer/being-honest-when-you-re-dealing-with-others-is-easier-to-do-because/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?](https://sms4smile.com/quotes/jeffrey-gitomer/biggest-question-isn-t-it-really-customer-helping-rather-than/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [Sell yourself before you try to sell your company or your product.](https://sms4smile.com/quotes/jeffrey-gitomer/sell-yourself-before-you-try-to-sell-your-company-or-your-product/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.](https://sms4smile.com/quotes/jeffrey-gitomer/there-s-no-lotion-or-potion-that-will-make-sales-faster-and-easier/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

> [Trust is not a request, Trust is earned.](https://sms4smile.com/quotes/jeffrey-gitomer/trust-is-not-a-request-trust-is-earned/)

[Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/)

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                        "text": "How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.",
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                        "text": "Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.",
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                        "text": "There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.",
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                        "text": "The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.",
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                        "text": "The most killer questions in sales: \"Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?\" This is the most powerful question because it not only gives you top of mind awareness (the customer \"hot button\"), it also tells you their attitude towards it.",
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                        "text": "The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.",
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