--- title: "7 Ask questions Quotes By Susan C. Young" description: "7 Ask questions quotes by Susan C. Young. Plus more from Susan C. Young and more Ask questions sayings from other authors." image: "https://sms4smile.com/quotes/i/be8/susan-c-young-156_ask-questions_the-gift-of-gab-she-continued-by-saying_142476.jpg" --- > [“The Gift of Gab She continued by saying, “Many people dismiss small talk as being a waste of time. If you think…](https://sms4smile.com/quotes/susan-c-young/the-gift-of-gab-she-continued-by-saying-many-people-dismiss-small/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Image](https://sms4smile.com/quotes/i/be8/susan-c-young-156_ask-questions_the-gift-of-gab-she-continued-by-saying_142476.jpg) > [“Tell me about yourself” is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this…](https://sms4smile.com/quotes/susan-c-young/tell-me-about-yourself-is-one-of-the-best-icebreakers-and/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Image](https://sms4smile.com/quotes/i/9b7/susan-c-young-156_ask-questions_tell-me-about-yourself-is-one-of-the-bes_259995.jpg) > [“13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an…](https://sms4smile.com/quotes/susan-c-young/13-simple-ways-to-deliver-service-beyond-self-1-make-it-easy-for/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Image](https://sms4smile.com/quotes/i/762/susan-c-young-156_ask-questions_13-simple-ways-to-deliver-service-beyond_303192.jpg) > [“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could…](https://sms4smile.com/quotes/susan-c-young/my-success-with-customers-on-the-telephone-wasn-t-by-using-pushy/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Image](https://sms4smile.com/quotes/i/159/susan-c-young-156_active-listening_my-success-with-customers-on-the-telepho_700160.jpg) > [“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to…](https://sms4smile.com/quotes/susan-c-young/14-ways-to-become-an-incredible-listener-1-be-present-and-provide/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Image](https://sms4smile.com/quotes/i/3a9/susan-c-young-156_active-listening_14-ways-to-become-an-incredible-listener_953610.jpg) > [“10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of…](https://sms4smile.com/quotes/susan-c-young/10-ways-to-be-more-personable-and-friendly-1-listen-more-than-you/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Image](https://sms4smile.com/quotes/i/ab2/susan-c-young-156_ask-questions_10-ways-to-be-more-personable-and-friend_1402603.jpg) > [“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?…](https://sms4smile.com/quotes/susan-c-young/ask-yourself-how-can-you-utilize-active-listening-to-provide/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Image](https://sms4smile.com/quotes/i/2e7/susan-c-young-156_active-listening_ask-yourself-how-can-you-utilize-active_1978934.jpg) ## Other authors on Ask questions ## More by Susan C. Young > [“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to…](https://sms4smile.com/quotes/susan-c-young/we-ve-all-met-people-who-are-beautiful-on-the-outside-however-when/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is…](https://sms4smile.com/quotes/susan-c-young/being-grounded-in-your-lifelong-culture-and-your-personal-perspective/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“A positive attitude will help you be more inspiring and motivating to others.”](https://sms4smile.com/quotes/susan-c-young/a-positive-attitude-will-help-you-be-more-inspiring-and-motivating-to/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her…](https://sms4smile.com/quotes/susan-c-young/the-gift-that-keeps-on-giving-i-once-had-a-lovely-real-estate-client/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or…](https://sms4smile.com/quotes/susan-c-young/conversation-starters-icebreakers-openers-however-you-choose-to-label/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in…](https://sms4smile.com/quotes/susan-c-young/free-flowing-dialogue-have-you-ever-been-engaged-in-a-conversation/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,…](https://sms4smile.com/quotes/susan-c-young/in-years-gone-by-particularly-in-the-east-and-the-south-ladies-would/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in…](https://sms4smile.com/quotes/susan-c-young/5-tips-for-mirroring-others-1-body-language-when-they-smile-you-smile/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,…](https://sms4smile.com/quotes/susan-c-young/communication-skills-quotes-by-susan-c-young-relationship-quotes-how/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first…](https://sms4smile.com/quotes/susan-c-young/how-do-you-enter-a-room-how-do-you-walk-into-a-job-interview-how-do/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Self-confident people face their fears head-on and are willing to take risks.”](https://sms4smile.com/quotes/susan-c-young/self-confident-people-face-their-fears-head-on-and-are-willing-to/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before…](https://sms4smile.com/quotes/susan-c-young/be-the-inviter-when-i-began-my-speaking-career-i-designed-and/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup…](https://sms4smile.com/quotes/susan-c-young/employee-engagement-employee-engagement-has-become-a-very-hot-topic/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes…](https://sms4smile.com/quotes/susan-c-young/to-remember-people-s-names-use-rhyming-rhythm-adjectives-and/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible…](https://sms4smile.com/quotes/susan-c-young/a-smile-is-one-of-the-most-powerful-and-important-body-language-cues/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "ItemList", "@id": "https://sms4smile.com/quotes/about/ask-questions/susan-c-young/#itemlist", "name": "7 Ask questions Quotes By Susan C. 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Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7.\tMake them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8.\tTake Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help. 9.\tTreat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10.\tChoose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11.\tPerform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12.\tUse Gracious Words. \"Thank you, thank you very much.”", "creator": { "@type": "Person", "name": "Susan C. 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Young", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 5, "item": { "@type": "Quotation", "text": "“14 Ways to Become an Incredible Listener 1.\tBe present and provide your undivided attention. 2.\tSeek first to understand, then to be understood. 3.\tListen attentively and respond appropriately. 4.\tMinimize or eliminate distractions. 5.\tFocus your attention and energy with singleness of purpose on what the other person is saying. 6.\tQuiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment! 7.\tAsk questions and demonstrate empathy. 8.\tUse your body language and nonverbal cues constructively and pay attention to theirs. 9.\tFollow the rhythm of their speech; hear their tone. 10.\tRepeat and summarize what you have heard them say to confirm understanding. 11.\tBe open-minded and non-defensive. 12.\tRespond rather than react. 13.\tBe respectful, calm, and positive. 14.\tTry to resolve conflicts, not win them.”", "creator": { "@type": "Person", "name": "Susan C. 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Young", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 6, "item": { "@type": "Quotation", "text": "“10 Ways to Be More Personable and Friendly 1.\tListen more than you speak. 2.\tWhen you do speak, ask questions of the other person before volunteering your own story. 3.\tShow a genuine interest in what the other person has to share. 4.\tKeep the focus on the other person. People love to talk about themselves—their kids, their significant other, their pets, their job, etc. 5.\tKeep a positive attitude, a smile, and eye contact. 6.\tBe the glue that holds the conversation together. And learn to be the glue that keeps other groups of people together. 7.\tLaugh at other people’s jokes. 8.\tTake the initiative to say hello and introduce yourself. 9.\tGet in tune with other people’s emotions. 10.\tEmbrace small talk as a positive way to begin new conversations.”", "creator": { "@type": "Person", "name": "Susan C. Young" }, "url": "https://sms4smile.com/quotes/susan-c-young/10-ways-to-be-more-personable-and-friendly-1-listen-more-than-you/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/ab2/susan-c-young-156_ask-questions_10-ways-to-be-more-personable-and-friend_1402603.jpg", "contentUrl": "https://sms4smile.com/quotes/i/ab2/susan-c-young-156_ask-questions_10-ways-to-be-more-personable-and-friend_1402603.jpg", "url": "https://sms4smile.com/quotes/i/ab2/susan-c-young-156_ask-questions_10-ways-to-be-more-personable-and-friend_1402603.jpg", "width": 1080, "height": 1080, "caption": "“10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask…” — Susan C. Young", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } } }, { "@type": "ListItem", "position": 7, "item": { "@type": "Quotation", "text": "“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? •\tGive them your full attention and listen without interruption or defensiveness. •\tThank them for bringing the issue to your attention. •\tTake their concerns seriously and share their sense of urgency to resolve the problem quickly. •\tAsk questions and focus on what they are really saying. •\tListen to their words, tone of voice, body language, and most importantly, how they feel. •\tBeware of making assumptions or rushing to conclusions before you hear their concern fully. •\tExplain, guide, educate, assist, and do what’s necessary to help them reach the resolution. •\tTreat them with respect and empathy. When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever!”", "creator": { "@type": "Person", "name": "Susan C. Young" }, "url": "https://sms4smile.com/quotes/susan-c-young/ask-yourself-how-can-you-utilize-active-listening-to-provide/", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/2e7/susan-c-young-156_active-listening_ask-yourself-how-can-you-utilize-active_1978934.jpg", "contentUrl": "https://sms4smile.com/quotes/i/2e7/susan-c-young-156_active-listening_ask-yourself-how-can-you-utilize-active_1978934.jpg", "url": "https://sms4smile.com/quotes/i/2e7/susan-c-young-156_active-listening_ask-yourself-how-can-you-utilize-active_1978934.jpg", "width": 1080, "height": 1080, "caption": "“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this…” — Susan C. 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